Air Asiafragile baggage handling

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a verified customer
Verified customer

It really pathetic to write my concerns in mid of night. Am really pissed off first with the baggage handling team at airport and secondly with stupid customer care jokers. These jokers just play with customers by keeping on hold for long duration and finally saying we cant take complaints and u have to use eform. If that was the case why wasting time. Anyways real concern is the sheer stupidity and insensitivity or more appropriate term would be illiteracy of baggage handling team. Which flight carrier puts fragile item in the same belt as normal baggage. That too in a belt where there is a step and baggage's fall from a minimum height of 1 feet. Really is this the way to handle fragile items.

Because of this my marriage photo frames are ruined and I need to get it redone. Its not about money to redo it but the emotions associated with it when u r a recently married couple. Wish I could have never travelled with Air Asia. This is the most illiterate airline services I have ever used.

Not sure if this email would ever see light of day but will definitely spread my review and concerns in all possible social media.

Pathetic pathetic pathetic services for fragile baggage. Never ever travel with Air Asia. Really insensitive humans.

Note: The flight was I5 1457 from Vizag to Bengaluru on 27th April 2016 18:35 PM.


  • Ag
    Agni Sahoo Apr 27, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Pathetic service provider

    0 Votes
  • Wine Is Good May 06, 2016

    Sounds like you should have packed your bag better. Do you realize how little time they have to load baggage for a flight? Not to mention how little time they have to switch baggage to connecting flights. This is not an all day handle with care baby the baggage type of industry.

    0 Votes

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