AirAsia
reviews and complaints

today I was flying from Kuala Lumpur too Hong Kong and the service of airasia Was [censored]ty and no proper management everything was so [censored]t and messy the take of time was 7:15AM and I reached the airport around 5:15AM but the immigration lanes and security just take way to much time and It took me 1 hour to reached my gate when I reached the gate at 6:57 the gate was alredy closed and no staff on the counter like so [censored] they just closed the door and leave which Is total [censored] I would just recommend everyone not to take this [censored] airline its just a waste of time and money because they just dont care about their customer... so disappoint

29.09.23 09.45 Air Asia QZ 544 grandchildren of ages 7 & 8 not seated safely with parents or grandparents but with a stranger for flight & at check in they would not change.

Should this be allowed to happen is this normal policy ?

Absolutely poor safety for a child & customer service that check in desk would not change.

No food available for the children as trolley sold out at their seated point.

Booking No. NUS6WP Flight No. AirAsiaX 217. Flight was cancelled due to Covid. Numerous emails from Air Asia asking us to be patient! We received a Credit Voucher No. [protected] to use on future bookings. I was booking flights to Phuket X D7 213 and D7 218 this year Booking No. Q4JUKM for 13th May 2023 and was NOT allowed to use the credit voucher! Our fares cost us $2,542.56! Still waiting for the credit of $512.81!

Looking forward to your earliest reply.

My AirAsia ID is [protected]

[protected]@hotmail.com

we are force to buy plastic bag for our helmet that is already in a propper box of its own, we already told them that the helmet alone has its own cloths bag inside the box so its okay to get wet because it was intended to, and we already give a go signal for them that its okay for the box to be get wet because it well get wet when worne but they keep insisting, so we don't have a choice to go out and get wet because of there [censored] attitude of employe, ended up na lumabas yung tita ko na naka paa na lang dahil sa sobrang lakas ng ulan mababasa na yung sapatos nya dahil sa labas pa yung bilihan ng [censored]ing plastic na gusto nila

yan ang hirap sa ating mga pinoy, pag kapwa pinoy tatasan ang standard kuno, pag ibang lahi naka ngiti na naka smile pa

[protected] is my membership.

July 23 2021 you wrote to me, saying you are extending my Credit by 3 years.

That would be 2024, if my math's is correct.

I have just looked at booking flights for next year and realized that you have taken funds away from me, Back in June 2023. No notification has been seen or received since then and I understand your company has reported huge profits.

You have removed or rather taken may hard earned money and my flight credits away!

I want a refund of my money.

No notification or warning of your end date being June 2023.

Not only is it RUDE, but it is also not your money.

Please refund or Re-instate my Credit

Peter Eslick

I purchased excess baggage to cover my extra kilos on line on 11.8.23 for my booking ref PZKHPY. We flew on 12/8/2023.

I was then charge at the airport for the extra luggage again, which I now have purchased twice. I showed my receipt to the staff member but they would not believe I had already purchased my excess luggage as it was not showing on your computer system.

Dear Sir

Was flying from Bengaluru on flight I5 974 on 9/9/2023

In flight I purchased chicken biryani

Presented my ICICI Credit Card for payment to which the staff said it’s not clearing on touch so I paid cash 300

On touchdown in Pune to my utter surprise I found 300 had been charged on my credit card though I have paid cash

U guide me wat to do

PNR JBYITR

Bengaluru to Pune

Seat no 11 C

Bilal Uddin khan

Contact no [protected]

I tried to cancel my flight through "Bo" but was unable to do so. I have sent messages to Bo and rung and left a voicemail. I called on Monday 4th Sept and received an email saying there was no help available.

There is no way of contacting them by phone and I am unimpressed with the lack of customer service.

I want my flight cancelled and my money refunded.

My booking number is E6K9UG.

Kind regards

Leith Alexander

[protected]

You stole my money in Febuary 2020 and after going to your office in KL (FROM AUSTRALIA)

You gave me useless vouchers to redeem on Over Priced fares. I have tried to make contact but you have NO SERVICE with a Human at all here in Australia and your contact number doesn't work...Why are you being so difficult to deal with and why will your company not refund the money you STOLE from me... $2200.00 au 🤬

Air Asia damaged my suitcase after a trip to Bali in June 2023. After submitting all the relevant forms and photos I am constantly having to chase them up for a resolution. I was informed my claim was valid and a refund was valid but to date I haven’t received it. I’m sick of repeating myself to them. Their customer happiness team is appalling.

I contact them every week and hear nothing back for days. Then when I do get a response it’s the same reply every time.

I’m not asking for $3000. I’m asking for $300 or for them to repair my case. I have a four week trip coming up and need that suitcase for this trip but can’t use it due to their carelessness.

I’ll never ever use Air Asia again.

My flight booked on AirAsia was cancelled by AirAsia. I promptly submitted a refund request on June 24, 2023. My case status says I should receive refund in 30 days. Today is August 18, 2023, more than 30 days since I filed for refund and yet I haven't received my refund. Multiple chats with Bo didn't come to any resolution. My case number is [protected].

I hope my refund request will be resolved soon, otherwise, it confirms my belief that AirAsia is unreliable and scams their customers.

Booking number : IYN2XX

This is pertaining to our concern regarding the overcharged for the airport baggage purchased 15kg that should be only for 2 passengers but it turns out for 3 passengers.

The difference amount is IDR 1,830,846.

The refund still not credited to our credit card account from where the original payment IDR 54,92,538 was made.

Refer the mails exchaged since august 1 till date and reply us possitively.

VINEET CHANDAK

Email - [protected]@gmail.com

Mobile - +91 [protected]

I was scheduled to fly with AirAsia on 21/20/2022, the flight was cancelled a week beforehand. I promptly requested a refund which was approved but no payment has been received. When I check the status of the refund using the Bo chatbot. It says "Being processed By AirAsia". It is now almost a year since I requested the refund and I would like my money back. On the off chance someone from AirAsia sees this, tis case ID is [protected]

Kiwi.com promised me assisted refund. Air Asia refused

I' ve complained to Australian consular in Kuala Lumpur.I didn't need Indian visa please see attached about Australian citizens requirements.

I was just refused boarding to Chennai tranzit flight.I wasn't asked to pay visa. All airports propose payment.I haven't been asked from airport or Air Asia member even to pay visa

I just want refund for my flights

Kuala Lumpur - Chennai

Chennai - Dubai

Please see that I have right by kiwi.com

Refund and Cancellation policy of Assisted  Refund Handling Service.Even if I haven't got Kiwi.guarantee

Encountered a rude and disrespectful female ground staff who was stationing at one of the entrance to KLIA2 International Departure Immigration this morning around 8.55am, 14 July 2023.

My sister’s hand luggage was overweighted during weighing and the staff rudely told us off to unpack at the side. We tolerated that manner as it is clear that we were at fault for not obeying the rule.

However, she had the audacity to swear vulgar words to my sister when we were done packing and walked through her station. The vulgar language was in Hokkien “Jibai” which means the female private part.

She knew we are Chinese and we most certainly will understand it but she immediately turned her head away as if nothing happened when we stopped and stared at her.

Can the management enlighten us about the fault that we committed to be treated this way by your staff? We’ve been travelling with AirAsia for countless times since the beginning of the company’s business and our loyalties should be rewarded with vulgarity from your staff?

We as local Malaysians felt extremely ashamed of having such an uneducated and ill mannered fellow Malaysian to serve not only locals but also international guests. We highly doubt that we were her first victims to experience such a horrible situation and we couldn’t imagine the impact of this event if the guests were foreigners who understand the language. AirAsia is famous for making everyone can fly, not everyone can curse. Such a shame to AirAsia and Malaysia!