AirAsia
reviews and complaints

Dear Sir,

I would like to get your clarification about my refund processing.

I had booked my flight and then the booking flight had been cancelled because of the flight change by airline and it is affected to my whole travel travel so I decide to cancel it so I had choose to take refund.

I had requested since 02/03/2023. I had booked my flight through Kiwi.com. they had processed my refund back but seem to me I had lost a lot of money specially for Yogyakarta → Kuala Lumpur → Phnom Penh with T5ZC5J and P57MHZ.

I need your help to clarification of booking flight: BOOKING NUMBER 3 3 2 4 3 7 0 8 3.

I had spent a lot of money for this booking but when I received it back just a small amount.

I waiting to hear your response on that.

Best Regards,

Boravy

I booked several flights for a group of people including myself three months before the scheduled flight. A month before our scheduled flight, I got notifications that our flights were canceled due to airline changes and they offered options which are unacceptable. For example, the flight from Davao-Cebu-Caticlan was changed to Davao-Manila-Cebu-Caticlan with a seven-hour layover for each leg. It was totally unacceptable so I decided to cancel the flight. My bad for not totally understanding the cancellation policy. So for a P16,000+ worth of ticket, I was only refunded P640 Kiwi credit. And this is just for one ticket. I have booked four more which I also canceled.

It looks like a scam. Beware when booking with AirAsia.com especially when you booked it in advance and much cheaper when you book it at the last minute. They will try to make some excuses to change your flight schedule so that you're only option is to cancel. Total scam AirAsia. Never again will I fly this airline.

I have arrived in Kuala Lumpur from Perth on 28/06/2023 with my 14 y old son transit to Dubai and Sofia.On KL airport no one notified me I need a Indian visa for Chennai flight AK 011, booking number with kiwi.com [protected].

I proposed to Air Asia airport stuff to pay for Indian transit visa, as normally is happening.They refused, I had just 2 hours to transfer from Terminal 1 to Terminal 2 before this flight.As they didn't take me on the plane I missed my next 3 flights.

Kuala Lumpur - Chennai

Chennai - Dubai

Cost 1058 AUD attached invoice.

Booking number MA3 T87 with mytrip.com

Dubai - Rhiad

Rhiad - Sofia

Cost 836 AUD

On the airport senior officer explained me they should have to propose me India transit visa and to help me to organise my flight.I didn't receive any support from Air Asia.

I called for refund for another flights I have that right, they refused because wasn't their mistake, but the flight was disrupted.

I bought a new tickets with my funds, 1540 AUD, I took a hotel for 1 night 350 AUD on the airport.

I insist to receive refunds of 1894 AUD for missed flight and hotel 1 night in Kuala Lumpur.

Find attached my E tickets and invoices.

Regards

Desislava Slavcheva

I received a whatsapp message from Air Asia official number stating that we can avail Meru cab from Delhi airport to our destination . The fare mentioned is Rs.250/- for first 10 Kms & on additional kilometres Rs.10/- per km will be charges. The OTP is also sent. Our destination (Greater Noida) is approximately 65kms from the airport. As per the whatsapp message, we should have charge Rs. 250/- (for first 10 kms)+ Rs.550/- (for additional kms) which is equal to Rs. 800/- . But the cab driver has charged Rs. 1959/ from us which is more than twice the fare which was communicated to us.

Whatsapp message from Air Asia & Meru cab receipt is enclosed herewith for your reference please.

Please look into the matter and refund us the additional amount

My mobile number for any communication is +91-[protected]

Looking forward for a quick response & resolution to the problem

Thanks

Pankaj Tiwari

In 2020 I've received a credit account od circa 450 EUR due to pandemia. Now this credit is expiring and I'm not able to use it all because some route doesn't exist anymore. I can't believe I shoud loose my money, I would at least use it for other services as taxi , hotel etc but IT'S IMPOSSIBLE TO SPEAK WITH THE ASSISTANCE nor via chat, via phone and via email.I'm trying to speak with someone since Janury and now the expiry date of teh credit is very close (end July).

Dear Sir/Madam

greetings ,

Dear Sir/Madam greetings ,My Family namely my wife Robyn Louren, my son David Tawfik Guirguis and my Daughter Trina Guirguis had booked the tickets from Kalibo Aklan to Manila on Air Asia Flight # Z2714 dated 17th June 2023 with PNR # V2UV5S for onward journey from Manila to Dubai on Emirates flight EK 337 dated 18 June 2023 and flight EK 923 dated on 18th june 2023 from Dubai to Cairo . As in between the scheduled arrival of Air Asia flight # Z2714 at Manila airport and the departure from Manila to Dubai by EK337 was a comfortable gap of 7.5 hours, the flight tickets were booked keeping in mind that time gap. However, owing to the inordinate delay in departure of air Asia flight to Manila and its subsequent extremely delayed touch down at Manila caused enormous harassment and mental agonies to my family who were visiting my home country Egypt after a gap of 4 years. As a result, my family failed to board the connecting flight of Emirates from Manila for no fault of theirs. As under such a situation it is the Air Asia airline which is to be squarely blamed and held accountable for this fiasco. Additionally there are a lots of financial damages which are for example not limited to loss of the Emirates ticket from manila to dubai and from Dubai to Cairo which mentioned above , booking new airline tickets at the 11th hour that came to be very expensive, and in between book a hotel and the transportation for that as well cancellation of all subsequent hotel bookings in Egypt . As a result , my family had to cancel everything and lost all the money and hope to reach safely as planned.

Therefore, I call upon the management of Air Asia to adequately compensate for the trauma agonies and harassment suffered by my family, failing which I will have the right to take legal action against your airline. Since the hardships and entailing mental pressure cannot be quantified however, the airlines, acknowledging its gross neglect of the passengers interest, is supposed to pay a sum of at least US dollar 20000

attaching all the related and supported documents

kind regards

the lawyer / Tawfik Fawzy IskanderGuirguis ( Husband/ Father ) .

I purchased a ticket for a flight from Guangzhou (CAN) to Bangkok (DMK) via the travel agent APP 同程旅行 (Flight number: FD531; departure time: 00:10 June 24; expected time of arrival: 01:55 June24; Confirmation code: E89WJA). But I was unable to board the plane due to the lack of action on the part of the onsite staff. 

Since the APP I bought the ticket from asked for the pinyin of my name, I entered my name in Mandarin Chinese pinyin accordingly. But the English name that appears on my Hong Kong passport is based on the Cantonese pronunciation of my Chinese name. I discovered the name mismatch at the check-in desk and requested the onsite staff to correct the name on my ticket. But the staff ("Winne Deng Dan sharr") refused to correct my name or offer a full refund despite the following:

(1) I had in hand my passport, which has the exact same ID number I used when I booked the ticket through the APP.

(2) I can demonstrate with my work emails and my official work profiles, that the Mandarin pinyin of my name and the Chinese characters of my name are. linked.

(3) My APP can show all my purchases using both the Chinese characters of my name and the Mandarin Chinese pinyin of my name.

(4) I can produce on my phone my bank account records of all relevant ticket purchases. 

I had a flight on 09th June'23 from Delhi to Denpasar with the layover in Kaula Lampur. Here are the flight details:

KUL FLT No D7 183 on 09 JUN23 at 23:30

DPS FLT No AK370 on 10 JUN23 at 17:50

As only the 7 kg baggage is allowed and mine was 11 kg. Hence I purchased the extra baggage + FLYT. Below are the details:

Booking no. 06GIMW

Date 09-06-2023

Booking type: Fly-Thru

Sector: Del-Kul-Del

Airport Baggage:ABP

Unit : 01

Amount: 11,596 INR

But as per the charges I see online for 20 kg is 5292 INR at the time of initial booking and 7448 after initial booking. Hence, they have charged extra amount. Please refund the extra amount back to me.

Contact details +91 [protected]

Email : [protected]@gmail.com

We took flight on 1st of june from mumbai to ranchi we had extra baggages around 14 kgs money should be 7700 but ur staff took from 9900

After that when we checked we saw that they are taking our extra money

So they didn't return the money they said bank will transfer the money with in 3 days still we did t recive the money today is 15 th of june

And ur mumbai airport staff are very bad rude, unprofessional don't know how to talk and also fraud they are doing business like ths

I need my money back by any how

I can mention ur staff name bimal (I don't know properly in mumbai airport black guy and has eye prb might be he is manager) too much arrogant and ashish those staff are very very unprofessional

I need my money back

My trip was from Siem Reap to Hong Kong with a stop in Bangkok. My Bangkok to Hongkong flight was canceled so they had to reschedule the whole trip to the following day meaning we arrive in Hong Kong the following day with a 8 hour layover in Bangkok! I declined this change and asked for a refund.

I kept checking my case status and at one point after about the month, it said claim processed and awaiting refund to credit card. When I followed up, I was told a refund will take 90 days. Came to check after 90 days and the claim is rejected saying flight was not canceled when I have an email with the cancelation notice.

The problem I have now is I can't contact anyone to discuss this or get an explanation. Ask Bo is not great for these situations and all it does is create a new case and that case gets rejected straight away. Cannot find a way to contact a real human and this is so frustrating!

I have spent NZD 1400 for this trip for 4 of us, so not a small amount of money. Does anyone have any suggestions?

28th APR 2023

Im went back from Japan Haneda (D7 523), I realised my passport was on my seat after I leave the aircraft. So I decided to go back when is not too late. But they refused to let me go, so I when to the Air Asia transit counter to look for help.

I was giving a very clear information include my seat info for them to assist me. However, the atitude of the staff on shift was terrible! It just perfunctory me! Im just so frustrated and disappointed with Air Asia staff service!

I was request the security go to my seat and take a picture to make sure that it is not there, but they just simple give a whole aircarft seat picture and refused to help me further instead of forcing to me do a police and immigration report!

I have no choise to burn my flight ticket trip to Bangkok! (B5123G / J29BKS)

The most ridiculous things is I got a call from "Lost and Found Office" on 3rd MAY (The day I suppose to travel Bangkok) and your staff told me that they find my passport since 28th APR!

How ridiculous it can be?

I was done all the report and went to Putra Jaya to do my passport again and paying for every cost and your staff just simply say that they found my passport SINCE 28/4！

I've call to the office before that to double confirm is there any update of my passport, they just say "NO"!

Im looking forward a satisfactory answer and Im not going to reconciliation in this case because of every staff here that negligence their responsibility range, perfunctore and ignoring me all the time.

On 4th June 2023 ,I took Air Asia flight AK 6020 with booking number G9Y13K boarded on the flight at 6.20 am .Flight is enroute from Kuala Lumpur to Alor Setar and my seat was number 1D right behind the cabin crew area .Right after the flight landed a piece of metal block (picture shown below ) fell from the roof of cabin top and landed sharp on my left leg.I was caught in a shock and sharp severe pain on my left leg as I was sitting on my seat and resting.After the injury my left leg was swollen and in pain for few days and I had to cancel plans I had during my visit to Alor Setar due to my leg pain .I was unable to even get a proper medical examination done for my injuries as I was attending to my mother who was unwell at that time despite in pain .

I am filing this complaint because this is a negligence on care and safety of passenger in flight.I was put in a hazardous situation and danger because of a malfunction piece of flight parts that was overseen by the cabin and flight crew and im asking compensation from your company for putting me in this hazardous situation and injury to me in flight. If a child or an elderly person in my place would have suffered severe injuries .This incidence would never had occurred if proper inspection of this hazardous flight part was repaired and safety ensured.The picture below shows plaster was put around the metal block to keep in place showing that the cabin and flight crew already aware of the malfunction part and no action taking to repair prior flight and putting a passenger in hazardous situation .

It the airline primary responsibility to protect their passengers not put them in a hazardous situation and proper action should be taken to prevent similar situations like this.

From

Dr Sharmila Surinarayanan

s.[protected]@gmail.com

Hello I'm Vignesh Baskaran Here!

We are group of friends who traveled from Goa to Chennai through connecting flights Yesterday we had a layover of 6hrs in Bangalore. my luggage went missing in Goa airport after we landed Chennai we got to know this issue that the baggage went missing at first the Chennai duty manager said me that I only brought and added only 1 luggage from my end and that baggage you got it right here received at Chennai airport after I told and explained them and waited around 2hrs at the airport to analysis the issue that's happening the manager told me that there is an another baggage tag had been added and removed later and they told me they have no idea about that issue so they showed me couple of luggage from Goa baggage team by connecting with them after the wait time of 2 hrs at the Chennai airport and I conformed that is my baggage through photo that the manager showed me. so I asked whats the reason to hold or missing baggage so he told me to fill a form of SRA that the baggage that I had carrying was stuffed with some high volt battery which is 200% not mine and they framed me on it which is not mine as a frequent traveler I know what to carry and what not to carry. instead of some other passenger named rajandran who carried that battery or some name me which I strongly denied later they are telling me that was not found in my bag and anyway I filled the form to receive the baggage its the only option I got left to get the same day 7.30pm I got my baggage at Chennai but the handle bar is broken look the photos below attached the air tag is completely changed and inside the bag a liquor bottle its broken out of 6 bottles 1 bottle 1liter is broken inside and and spoiled all the clothes and the bottle costs 1500 and the clothes are all new worth more then 10,000 and the luggage its broken please do have a look at the pictures that I attached. I told at the airasia baggage counter while receiving they told me to rise a complaint through mail please do help me out the main issues was the baggage entry counter that women was not communicating properly one of my other friend traveled with me his baggage was added in my name instead of my baggage and please do help me out my contact number : [protected]/ [protected]

I’m travelling to Cochi 27 May 2923 AK 0039 9.30pm flight. We have total 4 bags need to check in and we dropped baggage using machine and 2 baggage’s successful and another baggage exceed limit. We instructed to go to counter V15 fir payment. The time we queue about 8.15pm ready. Contract staff (female) at counter V15 shouted without any reason.

I been trying to cancel my flight from HCMC scheduled for next Monday but I cannot do this through your AI system, titled Bo. The service 'Cancel Flight' is listed but then links to your AI, Bo who cannot proceed to where we can satisfactory complete my request.

It as worry when I see such a system failure in a company to offer a service that frustratingly cannot deliver that service and trust that its overall system can still get its customers to safely arrive to their destination.

Thank you

I recently booked a transport from furama hotel to pervilion and it changed five vehicles but never arrived to pick me up! There’s no cancellation option at all. Thereafter you sent me a message stating no show! What a hell! I must have waited for almost 45mins for the transport!

I demand a good explanation my booking was on 9/5/2023 6+ in the evening!

My contact [protected]@gmail.com mobile +[protected]

Hi,

Name: Cham Wei Kin

Member ID: [protected]

Contact number: [protected]

12 May 23 Valid until 10 May 23

-MYR 4450.60

22 May 22 UZ8YUY

-MYR 22.00

21 May 22 UZ8YUY

-MYR 447.00

10 May 20 L8J97R Valid until 10 May 23

+MYR 4919.60

my credit is expired without any notice. i would like to apply extend my credit expiration and claim back my credit.

I tried contacting Bo AirAsia online virtual assistant to report 3 transactions - bookings (VZBT5L for 2236.31 MYR) and (L918TA for 5572.68 MYR) and (BYGJQX for 2592.89 MYR).

So frustrating dealing with companies that only have voicemail phone numbers and online virtual assistants, very unhelpful to try and quickly resolve.

Air Asia didn't appear to look into the booking details or try to call me back after leaving my phone number - online virtual assistant only advise to contact my bank and raise dispute. How about contacting those on the bookings numbers that charged my credit card and stop them boarding the flight or passing the information to the police of those committing fraud?

Dear Air Asia Customer Support Team,

Soem has hacked your system and stolen my bank card details, They used and made illegal transactions I have never wanted. There are three illegal tranasctions, could you please cancel them and ASAP refund me. The transactions were made yestarday and today: may 21 at 06:18:06 with terminal UOBS2I11 for 6823,42 HKD, may 20 at 17:01:36 with terminal [protected] for 3924,42 THB, and may 20 at 16:54:31 with terminal [protected] for 3499,69 THB

Thanks, laszlo szakadat

On my bank card the name Szakadat Laszlo last four digits were 3810

Originally purchase ticket for Nov 22, 2022 from MLE to HKT and the flight was cancelled 10 days prior to the trip. It then was rescheduled and cancelled again for the 2nd time. This time the reschedule put me 36 hours (1.5 days) after what I originally booked for my vacation. This meant I would have had to cancel hotel bookings and book new ones with zero refunds. I subsequently cancelled the flight as allowed and submitted a ticket for my refund. After many attempts through the automated system that just runs you in circles, you may get an agent that will not be able to do anything for you and is very rude. I have asked to be escalated and an email was received on Feb 16, 2023 and subsequently have followed up on Mar 1 and 23, 2023 with no response from the agents.

My case number is [protected].

This airline should not exist and should be heavily fined for these types of practices as my situation is very common among the travel forums, social media, and news outlet.