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ADT Security Services review: Shipping label to return two google nest cameras

Tam D of Hopewell, US

Nov 27, 2023 8:54 pm EST

Verified customer

Featured review

I am filing a complaint on ADT in reference to receiving a shipping label to return to Google nest cameras that did not work as we were towed so we were asking to return them. It started on 19 November when the virtual assistant let us know that the cameras wouldn’t work in the way that we requested so I asked to receive a refund and he said just call the number the one 800 number and they should give your shipping label so that you can ship them back FedEx and receive a refund. I have called ADT from 19 November all the way up until today. I was on the phone with them today for over four hours. without resolution. Was transferred I was hung up on I was disrespected I was told I couldn’t get a shipping label. I was told by seven other people that I could get a shipping label but still didn’t get a shipping label. Just went from department to department to depart department on hold for hours on end with no resolution I am just trying to get my money back for some cameras that are not working like we thought that they would please help me. I will not stop until someone helps me. I will not stop calling I will not stop emailing because this type of treatment should not be , upon any customer, the customer service received from ADT is the worst and if I could rate them, I would give them zero stars and I’m glad that these phone calls that I’ve made are recorded because I would request that you go listen to all of the recordings as well as read everything in my file, the notes and you’ll see how how the ADT workers and customer service have mistreated me and not giving me the shipping label I requested.

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ADT Security Services phone numbers

+1 (800) 884-4226

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Residential, Sales

+1 (800) 521-1734

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Business, Sales

+1 (800) 515-2216

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+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134

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Health & Senior Safety, Customer Service

+1 (844) 225-5723

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alwaysthere.c@adt.com

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info@adt.com

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ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

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