When service was established the equipment and install was to be set up on the Flexible Finance program - it was not. I have made repeated calls to ADT to resolve. I was advised it would be corrected - but it has not been corrected. During one of my calls I informed the representative I was receiving collection calls - to which I was told to ignore the calls. On 3 calls I was disconnected - after being re-routed during the call multiple times, each transfer with extensive wait periods.
Desired outcome: Set up finance correctly or cancel the service.
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