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ADT Security Services review: ADT+ home monitoring - new installation charge

Sanjeev Samarasinghe of San Jose, US

Nov 15, 2025 9:34 am EST

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I am writing to express my concern and frustration regarding an erroneous $99 service charge that continues to appear on my ADT account.

Shortly after the system was installed at my new property on September 22, the garage overhead sensor began triggering intermittently. I called ADT Customer Service on September 24 to report the issue, and a service appointment was scheduled for September 27.

When the technician arrived, he informed me that there would be a $99 service fee. I explained that this was a brand-new installation, the issue was clearly related to installation, and that it should be covered under the 90-day warranty. The technician initially refused to proceed, but later returned and said the fee would be waived. He then relocated the garage overhead sensor, and the issue appears to be resolved.

Despite this, I continue to receive text messages stating that I have an outstanding balance of $99 that may be sent to collections. Additionally, I receive weekly emails asking me to sign a document regarding the same charge.

I contacted ADT Customer Service previously, and I was told the charge had been reversed and that I should ignore the texts and emails. However, the notices have continued. As a loyal ADT customer for more than 20 years who has never missed a payment, I am extremely disappointed that this installation-related charge has not been properly removed from my account. This ongoing issue is unacceptable, and it reflects poorly on ADT’s service and internal coordination.

I am seriously reconsidering my service with ADT if this matter is not resolved promptly. I hope you can escalate this and ensure the $99 charge is fully removed from my account and that all related notifications stop immediately.

Claimed loss: $99

Desired outcome: To reverse this charge

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ADT Security Services phone numbers

+1 (800) 884-4226

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Residential, Sales

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Business, Sales

+1 (800) 515-2216

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+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134

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Health & Senior Safety, Customer Service

+1 (844) 225-5723

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alwaysthere.c@adt.com

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info@adt.com

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ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

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Nov 19, 2025
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