Activision

Dear Activision Support Team,

I hope this letter finds you well. I am writing to express my deep disappointment and frustration regarding the recent shadow ban that has been imposed on my Call of Duty account. I have been a dedicated and loyal player of Activision's games, particularly Call of Duty, for a significant amount of time. I have invested countless hours and considerable financial resources into enjoying and supporting the game.

It is disheartening to discover that I have been subjected to a shadow ban without any apparent reason or justification. I want to emphasize that I have never engaged in any form of hacking, cheating, or any activity that would violate the game's terms of service. I have always played fair and adhered to the guidelines provided by Activision.

The shadow ban has severely impacted my ability to fully enjoy and participate in the Call of Duty community. It has not only restricted my access to certain features but has also negatively affected my overall gaming experience. As an avid player, this has been incredibly frustrating and has left me feeling alienated and unjustly treated.

I kindly request a thorough investigation into my account and the circumstances leading to the shadow ban. I firmly believe that this ban has been mistakenly imposed and that there has been an error or misunderstanding. I urge you to consider the following points:

Account History: Please review my extensive account history, including gameplay data, purchase records, and any relevant information that can confirm my legitimate participation in Call of Duty.

Fair Play: I have always been committed to fair play and have never resorted to any form of cheating or unauthorized activities. I take pride in my integrity as a player and have never sought an unfair advantage over others.

Dedicated Support: As a loyal customer who has invested both time and money into Activision's games, I expect a fair and timely resolution to this matter. I kindly request that you provide me with dedicated support throughout the investigation process and keep me informed about the progress.

Transparency: I urge Activision to be transparent in its communication regarding the shadow ban system. Clear guidelines should be provided to players to ensure a better understanding of the consequences and the steps necessary to prevent such situations from occurring in the future.

I sincerely hope that you will give my complaint the attention it deserves and rectify this issue promptly. I have always admired Activision as a company and believe in its commitment to providing an enjoyable gaming experience for its players.

I look forward to a positive resolution to this matter and the reinstatement of my account to its rightful status. Should you require any additional information or evidence, please do not hesitate to contact me at the provided email address or phone number.

Creapz#21896 Activision: Frederik Freitag#1156534 Only pc platform

Thank you for your understanding and cooperation.

Dear Sir / Madam,

In relation to the email sent on May 10 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" (case number [protected]) and that my ban will not be overturned is completely unfair for someone who has paid Rs.3318 for the game and has never run any type of cheating software on my PC or any PC for that matter. I have purchased COD Black Ops Cold War and COD Vanguard from Steam and I have been banned from playing both the games without any proper reason.

Looking at my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer.

For your reference I'm providing you my ids:

Steam id: sumanta28

Activision id: Fozzy#4908927

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Furthermore, now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund for Rs.3318 as the Digital content I paid for is not fit for purpose.

Kind Regards

Sumanta Ghosh

I have been playing Warzone for over a year now and I have never had issues with the anti-cheat (except it does not ban hackers) until ranked came out. One week into Ranked Warzone and all the members of my squad get shadow banned during a game. Currently I am the one with account under review and I don't know how long this will take, so I am seeking alternatives to get things going.

Account under review for no reason, you get automatically shadow banned if 1 person spam reports you because theyre mad they got killed. $80 game purchase, $45+$20 for the black cell battlepass and another $50 skin and blueprint bundle, 15 year old account gone because some 10 year old kid cant handle getting killed in a game where thats literally what you have to do. No wonder this games dying.

This is the third time they have shadow banned me due to either abusive reporting for no good reason or their broken anti cheat algorithm. I'm so tired of this already. This is the 3rd time in 5 months now. I paid my hard earned money to play this game and still they do not deliver the satisfactory product I'm used to getting from them. This is such an over zealous use of their power to falsely accuse some players of cheater and hinder their experience of enjoying a game that was paid top dollar for. Not to mention all of the in game purchases made. Thus needs to be rectified immediately. This whole "wait and come back to check periodically" nonsense is obsurd. I should know WHY my account keeps getting reviewed and be done within a reasonable time if there is a legit reasoning behind doing so...WHICH THERE IS NOT! Please fix this already. I'm leaving my activision ID in hopes that this doesn't get ignored. HaVeAcL1p#7119486

Been falsely accused of profanity in chat three times now which leads to a 14-days-ban in communication in multiplayer. I have been 100% falsely accused because it can be proven that I never use voice chat or text chat in the game but yet people reported me (?) for it an blizzard / activision never checked up on it.

It's just a step closer to being banned permanently in voice chat and maybe even the game. Freaking shame that these kind of reports are not even fact checked into if I have voice chat option on or no (I only vc with friends ever since the game came out).

I have been what I believe is called a "shadow ban". I dont cheat! look at my kill/death ratio, that alone should show if I cheat or not. As much as I suck at this game I enjoy it, it brings my friends and myself together. Im 65 yrs old, and at a point that I dont care about stats, I just want to have a fun time with the games I play, which is few, so the ones I do play I invest alot of time in. Now its a disadvantage to my friends and to me that I enter a game and subject my friends to a really long wait to get in a game, at times the wait is horrendiously long, so just tell them to play without me. This is unfair, and after watching many videos on poeple streaming this game, they I gues have a way to ban people if those people kill them in a game. If this practice is enforced by the developers of the game, then maybe I should find another game to play, which is a shame because I have invested much (money and time) in this game and would hate to stop playing this game because unfair RULES that apparently the company enforces. If I was guilty of cheating then a perma ban I would understand, BUT I DONT CHEAT! Check my gaming record on mw 2.0/DMZ and what other game mw 2.0 offers. I DONT CHEAT! Ban the real cheaters (mostly the streamers)

I'm writing this because my account for mw2 has been ban I tried giving pc a chance to play and when my game crashed it put me in a temporary ban for like 20 minutes so my ping was over 200 and a little later it turned into a permanent ban im not a toxic player by no means I tried to appeal the discussion but no luck I was ban on may 14th 2025 please help

so i got banned last night after playing with the boys on warzone..

i would like to know why as it says here i was using a software or manipulation of game data?

yes i may have got better as i just got a scuf gaming controller but that doent mean anything im still bad and ive been playing mw2 for 300hrs on steam

here is my activation please look at it again ( Alex#3736121) and email is [protected]@gmail.com

if not please refunded me

Dear activision, please please please I request you to adress my case once again please I have been banned falsley without any reason or notification or warning as per my searches and etc I found out that softwares like icue. Logitech, razer synapse are letting the accounts to get banned and me im one of them using razer synapse for my soundbar update and rgb control please im in to much of stress since im banned like from last 3 days please do adress me im a very loyal gamer and a player you can check my history I build this account from 4 to 5 years of my efforts and money in it and I have alot of games but I swear I just play cod even my gamer tag is uae-cod-gamer please adress my case please and if you really want to help me you can let me know from what I get a banned beacuse just 4 days ago I bring my new pc with new upgrades I was fine with my all other pc's before just I brought this I installed all the games from battle net and the next day I saw my self banned I was very shocked beacuse I have never cheated in my life never said bad words to anyone in the game or abused anyone I actually never talk in the game unless if my friends are there otherwise im alwasy quite and most of the time a solo multiplayer you can go throught my history and you will never find me guilty please I love this game more than anything please adress my case and you will find me innocent and then if you tell me the reason that it was from razer app belive me I will delete the app and I will remove the sounbar please do adress my case I will look forward for a positive response and a good news about my account thank you once again to activision and blizzard for support and care.

@atvi_ab

@activision

@atviassist

@activisionsupp4

@charlieintel

Hi,

Was playing for a few hours, jumped off to take a break only to find out 20 minutes later I've been permanently banned

The ban suggests i was using third party software which I was not or never have..

Upon appealing it was instantly denied and completely closed

I recently spent £29.95 on the battle pass and obviously the games itself which is expensive

Would love for this to be resolved..

First there is still too many hackers who are blatantly displaying that they are, because we can no longer kick them from games. Second it will put me in a game with my squad and not load the game to where we have to disconnect and lose 30 sr and have a 30-minute suspension for not even being in a game.

You give the hackers mass amounts of SR and don't even give the people who are playing by the rules the sr to combat with the loss we are having due to the game and not of our own accord.

I purchased COD MW2 unknowingly 2 days before the end of their season 2. I purchased the more expensive Vault edition. Before I could even learn the game, the season was over, and my "benefits" from buying the more expensive game were gone. I opened tickets several times with Activision and Battlenet/Blizzard. Blizzard referred me back to Activision. Activision's "Support" told me not to buy a game two days before the end of the season again. I had no way of knowing the season ended in two days, or I would have waited for the new offerings for season three. I've asked for a manager several times and I keep getting the run around from different support folks. I told them at this point I would settle for their new battle pass offering for season three, the black cell package. When I bought the game the advertisements on the battle net app never mentioned season dates. Their ads are deceptive on purpose.

My name is Alexius Ford. I am writing you this email because I have been shadow banned once again for false accusations. I was shadow banned on 3/27/23 the ban was removed on 4/9/23. Now I am shadow banned again on 4/19/23. I can’t enjoy my game that I paid for because of false accusations and the type of system you guys have. How am I being punished because someone is not good at the game? You guys have real hackers in the game and you’re not doing anything about it but want to punish us for just playing the game. This is outrageous. Can please remove the ban so I can enjoy my game? I really don’t want to have to wait 2 more weeks to play something I bought.

Activison : BbyQMommy#6497661

Dear Sir / Madam,

In relation to the email sent at 03:44 CET on the 14/04/2023 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" and that my ban will not be overturned is completely unfair for someone who has paid €70 for the game and has never run any type of cheating software on my Xbox Series X, and I'm quite sure it's not even possible to do that.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (before the new season I was still able to play it) as it brought back happy memories of playing the original Modern Warfare 2.

Additionally, as your software has had access to my console I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my Xbox. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my Console along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my Xbox to investigate, either through physical drop off or through a remote session.

Furthermore, now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund for €70 and 2500 cod points as what I paid for is not fit for purpose.

Kind Regards,

Mattia Rizza

So, I suppose there is no need to be polite. Since Activision does not care about reputation, let's try a more uncivilize approach. The thing is I and a lot of other honest players are constantly being shadow ban for no reason. Players abuse the report system and honest players who can play well and use all equipment that game provides find themself in shadow ban.After some point there is enough only 1 false o raghe report to end up in SH for week after week.Obviously till this week "under Review" nobody make this review job. I see same people and chiters in the matches.When SH time run out players can play 1-5 games and if they play well some stupid kid makes a report because they don't understand how to combine smoke and thermal optics. So support does nothing. What would motivate businesses to provide quality products and services? I think the imminent danger of money and reputation losses. Everyone knows that now there is a process of Microsoft’s acquisition of Activision Blizzard. This can be used as leverage. It may happen that some crucial financial or just embarrassing information could be published in social media. And it may have an impact on that precious deal.I don't know how hard this impact could be but I am sure it could be unpleasant. You know, like shadow ban. After all, I could do not play in CoD MWII or use another account, however why should I pay thieves? And of course it is important to remember that I am perfectly safe from any problems that Activision could think of. I am physically and legally unreachable. So I can do whatever I want/So think about economic consequences. Repair or disable the report, the system makes it work.Stay frosty,Meguminator9000

I have been shadow banned probably 15 times in this game. It started after the game launched, and every time the ban gets lifted it comes back after a few games or 10 kill game. When big name streamer got banned they fixed it temporarily, bit now its back. In the past 2 weeks I was shadow banned 5 times, the ban last about 3 days, every times it is lifted, it is back after 1-4 games max, regardless of the number of kills. I was once banned on a 2 kill game! Another game with 5 kills!

I contacted support but They didn’t help in any way. I was only able to play for about 2 hours in two weeks.

Call Of Duty,

It's been about twelve years. I have loved you and hated you, but I keep coming back. You have been my first love of gaming. I have invested in every Call of Duty title with hours of gameplay and multiple grinds for mastery camo, and since Black Ops Three, my credit card has also invested its time. Recently I have been permanently banned for having "unauthorized software and manipulation of game data." While it stinks I can't play, I am more frustrated that I am being accused of Cheating or manipulating the game to unlock game content. I have done no such thing. I have grinded and earned everything in MW2 and Warezone 2.

I am reaching out to get more insight into what triggered this accusation. I want to play with my boys again on the weekends. I have had this account since 2011 and don't plan on creating a new one. Please look into the account DagN4STY#7853031.

This is one of the many emails/support tickets I have sent. This gets me nowhere. I am tossed into the cheater pile for doing nothing wrong but playing the [censored] out of COD.

Things I think caused the Perma Ban: (I am guessing, Just changes I did the month before the ban)

I download the Steel Series app for "The Final Beta." I unlocked mastery camo without touching RPGS or riot-shied. (enough DLC guns that make this possible). I also had a Nintendo 8BitDO adapter plugged in for my Elite series two controllers to connect to my PC. (I used this to play Hogwart on the big-screen TV; Elite doesn't have Bluetooth. )

Activision, Check my Gameplay if you think I am cheating: https://www.twitch.tv/dagn4sty

Activision user name: DagN4STY#7853031

I've been playing FPS on PC for over 20 years now & have always been extremely good at it. I've never cheated or run any kind of software to cheat in all my years (going back to original Counter Strike & Ghost Recon days). Of course w/ every new game comes learning new maps, weapons & map clearing tactics in order to dominate the competition. I was on hiatus w/ no PC for a good amount of years & recently built a $3000+ rig because I wanted to get back into gaming. @ the moment MWII was just released & was most popular within my clan/friends who game. This is the only game I play, & because of that have logged over 12 days worth of time in Tier 1 & Hardcore multiplayer. Apparently getting very good @ a game is now a disadvantage because I've been shadowbanned for over a month now w/ no actual investigtion into my account while continuously now getting disconnected while trying to play through the ban. This is extremely ridiculous that I spent what I did for my PC & the first game I get (spending over $100) I can't even enjoy because of Activison's broken anti-cheat algorithm (Ricochet) & broken reporting system. I can't even contact or talk to anyone in support because they have none & have yet to address this. @ this point the game has become almost unplayable w/ no solution or compensation in sight. My Activision ID is HaVeAcL1p#7119486.

I was hacked 2 days ago I just got back into the account and I’m permanently banned. Like do yall not check the ip logs or something. FFS I play on Xbox how tf would I be hacking. Activision is a joke. Blows my mind they will ban an account and not investigate further I was [censored]ing level 40. Activision needs to be held responsible for there actions….