Ackermans review: product

I went to Ackermans cradlestone mall, to laybye, and yesterday the 13th of December I went to take out the laybye. To my surprise when I got home, the short I laybyed was switched, instead of a short I was given a skirt, n the skirt doesn't have a price tag. Because cradlestone is a bit far from where I'm staying I went to the nearest Ackermans, and I was told to go back to cradlestone as the matter needs to be fixed at cradlestone. I'm so disappointed as even in my till slip it's a short not a skirt. Please assist as I loved that short.