ABX Express
reviews and complaints

1) Your staff didnt delivery the item but in tracking status they state "Received" . How can they state "received" without customer receive / logic reason?wheres your procedure?

2)ABX customer service giving wrong info, which is he said the parcel already delivery.How do you manage & record customer parcel? How your system track customer parcel?

3)Branch ABX express kuala terengganu can't reach by call and its difficult for customer asking for their parcel.

4)ABX express didnt update latest contact for customer doing any business & asking question! Upgrade your system!

Area Tuaran
Ada 2 jenis kiriman sampai pada tarikh 6hb . Satu kiriman diberi kepada Runner yang ada outlet dan satu lagi pada runner yang tiada outlet.
Runner yang ada outlet saya collect barang pada 6/11/21.

Runner yang tiada outlet pula masa mereka terhad dan tidak fleksibel. Beroperasi hanya 2 kali seminggu.
Jadi terima barang lambat pada 10/11/21 berbanding runner yang ada outlet.

Mengugut dan meninggalkan barang sesuka hati di kedai2 tepi jalan
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Disertakan nombor telefon penghantar berkaitan yg kurang beradab dan tidak amanah.
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Tlg ambil tindakan tegas sebelum saya bawa isu ini ke pihak lebih tinggi

Lorry driver india guy take my parcel, status at lazada parcel already delivered, but not send my parcel. Done police report n lazada report

The status show that my parcel was out of deliver on 1 Nov 2021 but until today (7 nov 2021), Im still haven receive my parcel. On 5 Nov 2021, i have call the batu caves branch and the worker say she will arrange the driver to deliver on saturday (6 nov 2021) but i didnt receive also. Im feeling very disappointed with ur company services. i have the one parcel delivered from the same place and i received it on the next day. However, ur company takes 1 week time still unable to deliver. I hope ur company can solve this problem asap. Thank you

Hai Tuan/Puan/Cik..

Parcel customer saya, tracking no [protected] beliau masih belum terima parcel tersebut.

Tetapi saya track di sistem mengatakan bahawa 'shipment delivered succesfully' pada tarikh 3/11 di Kajang.

Alamat customer saya di Putrajaya.

Mohon pencerahan dari pihak tuan/puan/cik.

Saya telah bertanya balik kali di emel tapi masih tiada lagi maklum balas.

Terima kasih

Apakah praktis penghantaran barang ABX hanya meletak barang di depan pintu rumah pelanggan tanpa memaklumkan kepada pelanggan? Sudah beberapa kali hal ini berlaku. Barang hanya di letakan depan rumah semasa ketiadaan pelanggan ataupun semasa pelanggan ada didalam rumah. Tidak ada pun penghantar barangan menghubungi pelanggan, tiba-tiba status delivered. Malas dan tidak bertanggungjawab.

I have a parcel which was never delivered to me and I never did receive even a single call on the parcel delivery. However the status shown that my parcel have been delivered. I have called to complain to the customer service but there is no help as they said it has been delivered. I believe they delivered to a random person without even verifying whether it is the actual recipient. My name was obviously stated on the parcel and it is obvious a female name but they have justified that a guy have signed for the parcel. I am truly disappointed with this kind of service being provided. I am traumatized by this event and will take a long time before I would ever trust a courier service again. A huge disappointment to be given this type of service and treatment.

Package tracking number: [protected]

Service yg tidak memuaskan hati 2 kali sudah abx express kk buat keja tapi tutup mata! Balik2 salah alamat, kalau barang hilang kamu mau tanggung ka? Lain kali baca betul2 tu alamat bukan main rambang seja.. Hairan juga courier lain ttidak pula bgini..give betul sa sma service kamu ni oo, , ndatau bila la mau improve.. Hari ni seja sa baca telampau banyak betul complaint pasal courier kamu ni

Barang yg saya oder sdh sampai di abx 1/11 /21 lagi tpi sampai sekarang saya belum terimah bungkusana saya lag

Barang belom sampai tapi dalam shopee ckp dh delivery and siap dh suruh bagi rate lagi padahal barang blm sampai.. Abx dicall2 tak angkat2 nk buat macam mana ni? Beli barang bukan guna daun!

Package No : CNMYA000677333
On 1st Nov 21, delivery man lie that we're not at home which we're at home the whole day. Following the next day, delivery man put our package below our building's lobby which may be taken away by theft! He did not call/inform us to go down beforehand! Irresponsible and bad image for ABX!

Dalam sistem Lazada, dengan nombor rujukan LZXLA0003409596 saya telah mendapat barang tersebut pada 01.11.2021 di ABX service point Pitas. Tetapi selepas saya membuka bungkusan tersebut, item di dalam sudah hilang. Saya mendapat kotak bungkusan dengan barang yang kosong di dalam. Keadaan bungkusan juga mencurigakan iaitu ada kesan bungkusan itu dibuka dan digam semula menggunakan pita selofan berwarna kuning. Saya harap pihak ABX dapat menyelesaikan isu saya ini dengan segera dengan jalan penyelesaian yang terbaik.

Since 29 October 2021, my parcel that supposed to be send by abx has arrived and accepted by myself but that was not what happen. Because the abx service confirm it was delivered to me, meanwhile i wait for it until 2 november 2021, it still has not arrived and i dont know where is it. Please consider this matter to be settle as soon as possible because that parcel was very important to me. I am from kuching. Thankyou.

I Chin Ne Ne received 2 units solar panel, but one pc broken, when received on 28th Oct 2021.
* Delivery Note: BK125
*L/f Route: SBX1-SBXBKI

First thing first, why does your agent does not called when delivering my parcels. That is so shady and tells on the shopee app that my parcel has been delivered but did not arrived at all at my house! If that agent really that [censored]ing desperate to stole someone stuff and then where is your integrity while doing work. Man I don't want to blame the management but you guys need to recheck your agents and don't hire if they do their jobs half [censored]. My house is not that even diffucult to find and your agent can called me like other couriers would. [censored]ing stupid and tell on the app has been delivered but when? Is the [censored]ing question...

([protected] - tracking number) 24/10 until now no update. 5days already stil at Puncak Alam Hub (PAH) - selangor
Name jinxian
tel- [protected]

Dalam sistem Lazada, ABX maklum barang no. rujukan LZXLA0003390387 telah sampai di kediaman saya jam 0953 @ 29.10.2021. Saya tidak terima item tersebut. Aduan di buat di talian ke ABX kota Kinabalu dan gambar di hantar melalui email anak saya sebagai bukti ABX telah menghantar barang ke alamat saya. Gambar yang di hantar oleh ABX Kota Kinabalu bukan saya, ahli keluarga dan rumah / kediaman saya. Ia nya ada gambar pejabat dan tiada kaitan dengan saya atau keluarga saya.
Saya tidak terima barang kiriman saya.
Sila ambil tindakan yang sewajar nya atau saya akan buat laporan polis.

I ordered a car part thru redudie and it said it send it to be shipped thru abx express . Yet abx can't find it or trace it .

i order a parcel thro Shopee. The tracking number is MY216577825127F. it was stated delivered on 22 oct 2021 but until now i have not received the parcel. This is the second complaint i lodged for the same incident above and i still have not received any reply from ABX customer service.
this is not the first time, your courier service failed to deliver the parcel and yet update the system as parcel delivered. it caused unnecessary dispute between me and the seller.