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ABSA Bank review: waiting 2 months just for an answer 55

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Author of the review
11:15 am EDT
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A water pipe burst in our wall on the 13th FEb 2011. Tbhey sent someone out to repair the burst water pipe on the 15th FEb 2011, After many phone calls costing me about R600.00, they sent a contractor out to repair the wall where the plumber had to break through, this was a month later, I am still waiting (it is now 04.04.11) for them to authorise the repairing of the kitchen cupboards that were damaged because of the burst water pipe. We have to live with our kitchen cupboard contents in our lounge becasue we can not use our kitchen cupboards. Their service and follow up are disgraceful and non existent. I have had to phone all the time to find out with is going on and how far the claim is and then I get promises that they will phone me back and this they NEVER do. I am totally disgusted with them and will never use them again.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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55 comments
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Malahlela Malatji
, US
Aug 21, 2018 6:35 am EDT

I purchased a WordPress plan for my online business with my card and the money was taken twice from my account. I decided to use PayPal and skrill to protect my online purchasing but after paying online the money was taken again and it just 4days ago

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Sizakele Biyela
, ZA
Aug 20, 2018 10:26 am EDT

Upon the receipt of my April installment I noticed that there was a new item billed on my account (sundries). I queried I was told that they had decided cover my debt since I had failed to submit the proof of my insurer. I had submitted all docs in 2013 when I bought the car. Re submitted the docs, sent the follow up email but no response received

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Johan van Rensburg
, ZA
Aug 20, 2018 10:13 pm EDT

Ek is al vir 30 jaar 'n privaatbank klient by ABSA.
Vanoggend toe el Stellenbosch tak skakel word ek deur 'n engelse dame gegroet en sy dring aan dat ek engels met haar praat.

Hoe kan ABSA iemand wat eerste met die algemene publiek kommunikeer in 'n posisie sit waar sy nie veeltalig is nie?

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Liezl Van Zyl
, US
Aug 20, 2018 3:07 pm EDT

I am overseas and need to activate online Banking with the new overseas phone number to manage my account payments. NOBODY AT ABSA IS WILLING TO HELP AS ALL THEIR RESPONSES ARE WE NEED TO PHONE THE NEW NUMBER TO CONFIRM BUT THEY DO NOT PHONE! WHEN ASKED FOR AN ALTERNATIVE SOLUTION TO MULTIPLE ABSA DEPARTMENT THERE IS NO REACTION FROM ABSA!

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HdT Parow
, ZA
Aug 21, 2018 12:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

After 3 months and visits from a pool company and engineer, I have not received feedback on claim nr 341 25 92

What steps can I take?

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f pieterse
, ZA
Aug 21, 2018 2:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Good day, i have submit a claim = nr 3418088 for damage to my house. After several phone calls and letters nobody came back to me with a answer.

Fp pieterse
35 begonia str welkom.
Ferdie.Pieterse997@gmail.Com

can you please assist because this is taking far to long now.

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Nigelia Matroos
, US
Aug 20, 2018 10:29 pm EDT

What high charges is this for admin fee it's ridiculous two months in a row absa is deducted this high amounts. I am not working so hard to make absa rich I want my money back. I have been banking for years with absa and now this I want my money back! !

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molemo
, ZA
Aug 15, 2018 1:49 pm EDT

i have somepeople who have access to my account those people are withdraw and i dont know who is that person and the ABSA bank is saying i should pay that and it cost R1.800 and i dont work under a company i am self employer and i have only 4 debt order

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Shabeera Bavaddin
, US
Aug 15, 2018 9:35 am EDT

I am not receiving verification requests.
I cannot even purchase airtime. Its quite frustrating.
Obviously my number is on the system because I receice logon sms's. Its the same number.
Please assist. Its a nightmare to go into the bank.

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Ziona
, ZA
Aug 16, 2018 1:10 am EDT

You try calling [protected]

See if anyone answers..I waited on call for 20 mins..more than 3 occasions...call gets cut! Extremely frustrating!

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Linda Richards
, ZA
Aug 15, 2018 2:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My property was hit by a storm during November and the roof was lifted and the ceiling was pushed out.

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Apple Tree
, US
Aug 15, 2018 12:30 pm EDT

good day

i cant log onto my absa bank because i owe R10

i think is quiet ridiculous as i pay absa a lot of admin fees every month

could you please re activate my online account and please next time warn a person

this is not the way its supposed to be

kindest regards
megan

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nick huang
, ZA
Aug 15, 2018 5:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I complaint the manager in kokstad ABSA bank very bad sevice and rude. i try to renew my account with my document, he thought it away and refuse to do anything about it.i want hear what to do now.
my contact is [protected]

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Nana Monyela
, ZA
Aug 14, 2018 9:15 am EDT

Absa is the worst bank in South Africa, they service sucks and have ridiculous bank charges on a savings account, too many LOOP HOLES as my account is constantly debited without my authorization. I've complained for months with no help, instead I get rude and frustrated consultants - I want that STUPID ACCOUNT CLOSED

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T Naidoo
, ZA
Aug 24, 2016 5:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi. I have posted a claim on the 27/07/16.Claim number 3099279. A contractor came out and checked the property but now there is a possibility of more damage.
My neighbors retaining wall is starting to crack due to the damage. A large tree is balancing on my house and I have to date not received any feedback with regards to this matter. If not repaired soon the cost and damage is going to drastically increase.