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ABSA Bank Customer Service Phone, Email, Contacts

ABSA Bank
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www.absa.co.za
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ABSA Bank complaints 1161

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K
10:55 am EDT
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ABSA Bank illegal advertising of sex services

I was on facebook and stumbled on this ABSA employee on facebook by chance. She is an ABSA employee in Pretoria Brooklyn Branch advertising sex services. HOW UNBELIEVABLE! She states her name as Yolette Cunha on Facebook and even gives ABSA Brooklyn's telephone number. How does ABSA allow this, are you a banking institution or an escourt agency?

I am an ABSA customer in Gauteng and right now I am too ashamed to say that I do business with ABSA. Employees like these give ABSA a bad name. They should not be employed by ABSA or any banking institution for that matter.

This matter should be investigated, and the employee concerned should be dealt with. There are some bad apples among ABSA employees and ABSA should get rid of them, before they contaminate the rest of ABSA. I have banked with ABSA for years, and have never come across something like this. I am also sending ABSA's top brass an e-mail with regards to this. ABSA I am disappointed!

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Ders
, ZA
Jun 28, 2013 7:45 am EDT

Hi Kobus

Sometimes things are not what they seem. Having dealt this particular issue numerous times before, let me explain it to you like this, as I explained to one web advertising company:

Imagine I have a bone to pick with Kobus Myburgh, but I'm too cowardly to do so directly. So I take a photo of you, clone your face onto some male stripper, then place "your picture" on the web at various places offering your "services" for R300/hr complete with your work telephone number etc.

I think you get the picture.

Now imagine you trying to enforce your constitutional right to press criminal charges and you get laughed off. Imagine this continuing week after week.

With your uninformed and judgemental poting here, you have in fact victimized the victim even further. Imagine this was your wife/daughter/sister ...

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Rozz Atanassova
, ZA
Oct 27, 2011 10:50 am EDT

Hi Kobus,
Thank you so much for bringing this to our attention, I can assure you that we take this very seriously and are already in the process of investigation. Please could I ask that you email me your contact details to taft@absa.co.za so that I may touch base with you with regards to feedback. If you’re not comfortable with that, I’d like to thank you again for taking the time to bring this to our attention and rest assured that this matter will be dealt with.

Regards,
Rozz

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M
7:51 pm EDT
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ABSA Bank harassment

Made a late payment to Absa instead o f paying on 28/09 I paid
on 30/09. As from 12/10 I start receiving phone calls that I had not
paid my account. The more I explained the more calls I received.
telecalls 12/10 14/10 15/10 17/10 and 18/10. This upset me terribly as my next installment due date was 25/10.
Today 18/10 I receive another statement due date 02/11 and the
installment due has doubled. How can they send two statements
1 dated 28/09 due 25/10 and the other 29/09 to 06/10 due 02/11
and then decide to harrass me for another payment?

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Update by MS03
Oct 18, 2011 7:51 pm EDT

I am having the same problem with Absa where they are phoning me
every 2nd day due to a late payment. Its not that I havent paid and they are harassing me. I have now received two statements 1 due 25/10 another due 02/11 and they have doubled my installment.

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Rozz Atanassova
, ZA
Oct 27, 2011 11:10 am EDT

Thank you very much for your feedback. Please note that we are active on our Facebook page (http://www.facebook.com/Absa.Bank
) and we encourage you to engage with us there, alternatively please e-mail your details to taft@absa.co.za and we will get in touch with you

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9:28 am EDT
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ABSA Bank provident fund

My name is Lloyd Oliver

I have been trying to get my provident fund from ABSA for over a month now. My ex-employer issued me with a number to call them. The number goes to a recording that says "Your call will be answered soon". This eats all my airtime & i have to reload airtime when i have money to try again. I have spent over R500 trying to call these people. They do not answer the phone. I have also driven R200 petrol out looking for the right branch in Western Cape for a face to face encounter. No luck whatsoever. I called the CCMA who reffered me to the Provident Fund Adjudicator. Guess what?! Their number does not exist anymore. I am now running out of airtime & i do not think it is fair that i should spend R500pm trying to contact ABSA for what is mine. It would help if there was a light at the end of the tunnel. Maybe an answer on the other side of the phone call.

Am i ever gonna get this money? Why do i have no rights concerning this money that was deducted from my hard earned salary every month? I used to cringe when i saw my payslip deductions. What soothed me was the thought of the provident fund being saved up for me. Now?! Now what?! I have left that company. I'm unemployed trying to start my own business & running out of funds & being robbed by ABSA. The worst part is that i have an ABSa Savings account. I'm closing it today. ABSA has become my nightmare. I will advise all companies who care about their employees to never use ABSA. They do not pay the provident funds back

Lloyd Denzil Oliver
[protected]

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Ilonka Wait
, ZA
Apr 08, 2011 9:56 am EDT

I sent a friend to Absa Bank Joubertina branch to cash a cheque which was made out to me. The "or bearer" on the cheque was NOT deleted which, in my opinion, means that the bearer of the cheque is entitled to receive the cash. The branch manageress argued rudely with me and insisted I visited the bank in person to cash the cheque. Am I wrong here or are the staff just making their own rules?

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MariusD
, ZA
Aug 17, 2011 11:20 am EDT

ABSA require mandatory Credit Life Policy for home loans to be granted, when getting quotes on Life Policies. We get the following:
for exactly the same criteria:
Life insurance quotes:

for Man, R500 000 cover

1lifedirect =R197.58
1st for women =R201.53
Resolution =R101.38
Hollard =R112.32

for woman, R500 000 cover

1lifedirect =R153.21
1st for women =R156.27
Resolution =R69.22
Hollard =R72.18

Therefore it is impossible to get a home loan without being subjected to gender discrimination. Where men are penalized for being male.

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Ruline
, US
Jan 26, 2011 4:06 pm EST

I was employed by Absa Bank for 15years and unfortunately got affected by the retrenchment in 2008. I managed to pay my bond account for the entire 2009 being unemployed but my reserves are now finished. I contacted Absa Home loans and explained my situation, thinking that I have a credit cover on my bond and was suprised that there isn't any. I am concerned and do not understand how could my bond be approved without any cover. What will happen, should I pass on? I know Absa will harass my wife and eventually repossess my property and leave my Family in the street, and resell the house and move on with their business. Surely NCA doesn't allow this.

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Bromalone
, US
Jan 20, 2011 4:42 pm EST

ABSA, your service is shocking. I opened a savings account for my daughter in 2004. I have been making electronic transfers into the account on a monthly basis. I have never received any statements for this account. I have made no cash withdrawals from this account. On 4 January 2010 I asked for a statement. The balance was almost zero. The money has been drawn from the account. I have the card in the safe with me at home. My daughter is only 6 years old, we have not used the card once. After 6 weeks of frustration and trying to deal with ABSA, I was told that it is not at their fault that the money has been withdrawn. Lebo from ABSA head office, that was the investigator, was extremely rude, not helpful at all and had an attitude and note and tried to tell me how to do my banking. some withdrawals were made in Tembisa and Daveyton (where I would not go at all). I was working in Midrand at the time and some transactions were made in Kempton Park, how can I drive during my working hours to draw R50 on the other side of town. Your service is a shocker and I am closing all my accounts with ABSA. Do not open accounts with ABSA. they loose your money. !

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Ahaz
, US
Sep 27, 2010 10:49 am EDT

I use my Absa Credit Card extensively. I was sort of happy with the Rewards program that was offered free as part of my package (Platinum Customer). I have now realised that this has been discontinued with no (or very low key) announcement. I can now subscribe for an additional fee of about R20 for the new Awards program. While I am sure that Absa can do this legally and have all the rights as is probably documented in the fine print, this is an indication of a high-handed, unethical approach that is just not acceptable.

I have been sold something as part of a package that has now been removed unilateraly. I can now sign up for a service (that I used to have) for an additional fee. The benefits that I accrued over years and had a specific target in mind, I must now exchange for goods that I don't want within a limited timeframe. This is a business decision that says everything about how much the bank care about me as customer.

Rewards programs are designed to change behaviour. Well designed Reward programs entice consumers to use their credit cards more. Just watch how my Absa card usage is going to drop now.

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Manddy77
, US
Aug 24, 2010 6:57 am EDT

Please advise we were in the branch a few weeks ago to follow up on closing our account only to discover that we are in arrears.

We have been paying our loan account cash as we made the arrangement over 2years only to find that they are still running through debit orders on the savings account running up the bank costs.

I can assure you now that we will not be paying this amount and want this account closed, how can you take debit orders from an account that you can see is running dormant and now we cannot close it due to the incompetence of your staff.

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Weeland
, US
Aug 23, 2016 2:43 am EDT

Just went into Pick n Pay at Lakefield Square Benoni, i tried to pay by Debit Card. It was declined, tried again DECLINED, went to the ABSA ATM tried to draw cash, declined, went to the Nedbank ATM, also declined. I left without my shopping, feeling EXTREAMLY embaressed, as i was treated like a criminal trying to buy shopping with no money. Get home and check my bank account and guess what R3153.00 has been deducted off my account including bank charges! I call the call center and they appologise and tell me that they are having a problem and my money will be reversed. I ask when...oh sorry i dont know, maybe today, maybe tomorrow. You have managed to take ALL my money out my account on a friday night, i dont have a cent to buy dinner for my family, plus i look like a total ***** at my local shop where i shop every day. Where is my money and when will i get it back. Thanks for totally messing up my weekend, you explain to my daughter where her dinner is!

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Himalla
, US
Jul 27, 2016 5:24 am EDT

I am a Platinum client of ABSA, having been a customer of theirs for nearly 20 years now,

After spending 3 years working overseas I returned to SA (JHB) in July last year. Despite visiting my ABSA branch on 5 occasions since then to request a new personal banker - and despite the ABSA call centre calling me as recently as last month to asertain if I had any problems they could attend to, and then promising that 'someone' would call me to 'sort this out' - it is now almost 9 months since getting back and I still have no personal banker, cheque book or credit card with my bank! 9 months!

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Nomerine
, US
Jul 27, 2016 5:24 am EDT

I have Absa accounts for 11years, and my business accounts for almost 3yrs. In this time, you can count on one hand the number of times my account went overdrawn. I am a good client (an ex-employee of absa as well), and I normally have between R40k - R60k passing through my account each month.

Yesterday I noticed that a client payment was late, and therefore my account was overdrawn. I phoned Absa Florida, left two messages for the Small business banker to call me, as there was money going into the account last night, and I wanted to inform Absa so that they didnt reverse the payments. No one bothered calling me, even to tell me I was overdrawn - I took the initiative! At the time i never knew who the banker was, they dont seem to last at that branch.I then noticed that, in the afternoon, my debit orders were reversed. tried to phone the bank again... NOTHING.

1of the furniture city debit orders went through the account and was reversed 3 times, totalling PENALTY FEES of R330 for that debit order alone! Money was in my account last night! Had they called, this could have been avoided. I refuse to pay the fees, as i feel I have not received service. Best part: still no call back!

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zandri
, ZA
Jul 27, 2016 5:24 am EDT

Hoe is dit dat absa bank op die einde van die maand net 2 kasieres het wat werk, en van waneer af kan iemand uit n ander gedeelte van die bank vir n klient se hy kan maar voor al die ander mense gaan indruk om gehelp te word, die kliente in die ry staan reeds vir ure in die ry om gehelp te word agv van die swak dienslewering, die is sommer snert en sal nie langer geduld word nie ek is self n jare lange rekening houer van absa, maar na die ongerieflike voorvalle het ek geen ander keuse as om my rek by absa te sluit nie.

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1:28 pm EDT
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ABSA Bank car insurance claim

I am very angry and dissatisfied with the servive rendered by Absa Idirect, my car was involved in an accident on the 4th of July 2011, it took more than a month to get authorization, the pennel beater in Louis trichadt(makhado) released the car unfinished, the car was hit infront and at the back, the pennel beater only fixed the front part, the back part is not done infact it was made worse because the screws which the pennel beater took out of the car were not even replaced, I am unsatisfied with this shody service. The courtesy car was offered for two weeks and extended for another two weeks, i do not understand how do i travel for three months without transport, now i am taking back the car to the penel beater, i do not have transport. CAN SOMEBODY HELP IN THIS SITUATION, I THINK IS NOT ON, i am frustrated, i had thought taking insurance will help during crisis but i think your service is adding more stress and frustration.

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I govender
, ZA
Apr 01, 2015 4:45 am EDT
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I am currently having the same issues with ABSA idirect

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Mike Jacobson
, ZA
Oct 04, 2011 2:56 pm EDT

I totally agree with you. I have also been waiting for over a month to get authorization, and everytime I try to contact contact the loss adjustor who's handling my claim he never answer!
I'm in a position where I dont have a clue as to what is happening with my claim. This definately has to be the worst insurance company ever!

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8:19 pm EDT
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ABSA Bank no service

FROM:
[protected]@absa.co.za
TO:
[protected]@rocketmail.com
Message flagged
Tuesday, August 23, 2011 6:09 PM

REF : [protected]

I applied for an ABSA Checque account online. Also see ref no and date that ABSA sent reply message, above. Received e-mail confirmation, but I had to call ABSA on numerous occasions myself, for follow up and could not be assited, up to date. I have been sent from pilar to post to get a response, and I am still awaiting a reply or any response from ABSA bank. (Please check your so-called recorded data). This is not the first time I am having trouble with service delivery at ABSA. Neither is this my first complaint lodged.

I congratulate ABSA bank, once more, for NON-Service Excellence! Well DONE guys, keep it up!

As of 2009, since my earliest encounter with your bad service, we succesfully managed to encourage 14 clients to bank at real banks, and will send this message to all small business owners. As a small fish in a big pond, the big pond has numerously warned me about ABSA bank. Now I can see why hundreds of clients are moving their businesses to other banks. Thanks again for this eye-opener!

To date, ABSA had not care to follow up with my application for a checque account. It seems that they don't need new business or they simply don't care.

Believe me, this trend does not go unnoticed by large companies and wealthy potential clients for ABSA.

Don't even bother to respond to this message. I know that you will ONLY give me a ref no, for lodging a complaint, and that is where it ends...! Rather check the statistics on your client declination!

My regrets,
Johan Prinsloo
[protected]

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1:41 pm EDT
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ABSA Bank employees taking money to bars

I was having an afternoon drink a while back and a lady by the name of Beulah(I believe her surname is Muller, but I'm not sure) was there. Well, I witnessed something that did NOT impress me as I also bank with ABSA and that could have been my money. While there she had a very big bank bag with her, with quite a bit of money in it, she was flaunting it around and showing all her friends what she had taken home with her. What if someone, not so nice had seen her, and decided to attack her and take all that money? Like I said it could also have been my money. Also, while there, I got to talking to some of her friends and found out that, she goes into their bank accounts and checks their balances and does stuff for them that is not so savoury. I also heard that she exchanges money (I know you need a passport and airplane ticket to get international money) for them without the sufficient paper work. I am in general NOT a complainer, but this has been bothering me for quite sometime now and finally I just thought it best to say something. I am also seriously contemplating changing banks as this is unacceptable behaviour for a bank employee. I'm also wondering if it's not perhaps a good idea to take this to the newspapers as other people should know about this and that ABSA is letting their employees get away with stuff like this.

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5:59 pm EDT
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ABSA Bank violation of human rights

My wife, 5 year old daughter and I stay in a house we built – out of our pocket with our money with invocies to prove it – on my deceased sisters’ property. She passed away September 2010 and Absa Trust is the executors of the estate. We have a document (that was drawn up by my lawyer and signed by my sister) stating that we are entitled to stay on the property until the day we (all 3 of us) die. Absa Trust basically wants to auction off the peroperty and the lady handling the estate have told us that we have no rights on the property. They are waiting for the Master of The High Court to go ahead and evict us before the auction. They have all the documentation and we have put forth a claim – which they rejected – against the estate for unjustified enrichment. My wife is diabetic and I now have cronic high blood pressure. It has also started to affect my 5 year old daughter negatively who have just gotten used to her creche and who we enroled in a school close to where we stay. What do we do and what is our recourse forward. We have a Legal Aid advisor who is handling the case but is also getting the run around from the people handling the estate. how in this day and age can they treat us like this and attempt to throw us out of a house that we have built over the last twelve years and that I was living in for the past 36 years?

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Alexandra Avlonitis
, ZA
Oct 29, 2021 3:33 am EDT

I am in a similar situation, where Lorraine Shongwe of Absa Trust and Pieter nel of BidEasy have tried their best to auction our paid-off family home out from under us. The wheel turns, though.

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Alexandra Avlonitis
, ZA
Oct 29, 2021 3:34 am EDT

One must report them to the Master's office.

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1:04 pm EDT
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ABSA Bank unfair treatment

Being a loyal absa client for 10 to 15 years, left me in great dissapointment. On the 10th of June 2011, i applied for the further loan to do the rennovations on my property.The application dragged for a very long period, though i was promised it will only take 3 to 5 working days. In that long waiting period, on the 27/06/2011 i was then called, and dissapointedly, not even approved on what i put on the table, far less than that. I then, the following day declined the offer. On the 4th of July 2011, i decided to go to absa branch in pretoria north, and i was told, the small offer was due to the evaluation of my existing property, which i dont know how was it done, cos no one came and did that at my place. The consultant in Pretoria North adviced me to reapply, but really this left me with just dissappointment as i know im also paying R2800.00 more in my existing bond. I am also considering leaving ABSA BANK and market the better BANK with better services.

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4:51 am EDT
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ABSA Bank cannot logon

I am trying to logon to the internet banking, but for the last week I cannot get onto the internet bank website

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Motlalepule Phete
, ZA
Jul 27, 2011 10:18 am EDT

I cant logon to my absa internet banking and is been months, all i need is the pin to access my account via internet.

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L J Swanepoel
, ZA
Jul 26, 2011 2:56 pm EDT

I can not find the Absa logon page on internet?

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RIETTE MULDER
, ZA
Jul 08, 2011 9:46 am EDT

Ek probeer ook al die afgelope week by Absa se internetbankdienste uitkom, maar tevergeefs! Ek het ook 'n week terug by 'n ATM R60.00 se MTN-telefoontyD gekoop wat nounog nie op die foon gelaai is nie. Absa amptenaar in Brackenfelltak se ek moet dit met MTN uitklaar.. WAT GAAN AAN MET JUL DIENS ABSA? R. Mulder

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B J Steyn
, ZA
Jul 01, 2011 8:45 pm EDT

My password has been blocked and therefore I cannot access my account.
Please fix this now (as in immediately!)
My cell number is [protected].
I am waiting for your explanation/phonecall.

B J Steyn

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Meagan Davids
, ZA
Jun 28, 2011 9:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

iI am trying to access my internet banking account but it keeps tellin me to use a valid account number and pin. Acoording to me I have entered the correct numbers.

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Phumlile Sovendle
, ZA
Jun 27, 2011 8:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am trying to logon to the internet banking but caanot as it state that I must check my access acount or pin or user of which they are all correct according to me.

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2:57 pm EDT
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ABSA Bank credit card

Dear Absa
Two weeks ago I was contacted by your call centre for an application for a credit card. Afterwards I was told that the application was succesfull and that the Knysna branch would contact me on delivery of my credit card.
Three days later ...I got the call and was told that I had to bring my ID book and fetch my card. After standing nearly an hour in line I was told everything is fine but they need a proof of residence and a pay slip.Once again I complied. After standing for nearly another hour and a half in line I was taken one side and told that my paperwork is not right and that everything is still fine but that I should keep on trying because they want me to be part of the family. Now I want to know why do you guys tell a person everything is fine and then we must nearly beg you to give us the cards that was already approved.

Thank you for the lost time
Vaughn Smit
Area Manager
Western Cape
Email: [protected]@rossieng.co.za
Cell: [protected]

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3:59 pm EDT
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ABSA Bank double bank charge

On 26 May 2011 double bank charges was taken off my account. I called Absa bank, they said they would rectifiy the problem. My bank statement still shows the double bank charge and the error was not rectified. I will go to Absa bank on 1 June 2011 after my debit orders have come off and the double bank charge rectified to close my account.

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4:38 pm EDT
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ABSA Bank service

It is with utter shock and sadness that I write this complaint, My father has been a client of Absa for approximately forty years. In this time he has used many of the absa products and services available, home loans, cheque accounts, overdraughts, business banking and trust accounts to name a few. In the last few weeks our family has suffered a financial crisis. My father approached absa today to ask for help as it has become obvious that he will not be receiving an income for the next few months. His PRIMARY property is paid up and he has decided to put the house on the market. When he approached absa today, they very bluntly told him its not their problem? I read the absa website and was looking at the extensive list of services absa has to offer, and it became glaringly obvious, that giving a hoot, was not one of them! Forty years of loyalty? To Absa, how do you justify this?

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Update by GiGi White
May 27, 2011 8:24 am EDT

Its just frustrating that for 45 years he has been a loyal customer of this bank, used every service available to him that they offered. The plan for his retirement was to sell his house when it is paid up. He has been running a small company for about four years and that fell apart a few weeks ago so selling the house has become immenent. Its just that now that he is old and almost not "worth" anything they refuse to help? It is the spirit of entitlement, because in my opinion if you are loyal to an institute your whole life, the least they can do is hear you out when you need help. My other question is that when his property is sold and he is in posession of the money, does he still remain loyal? Would they still not take the time to listen to him when he needs help?l

Update by GiGi White
May 27, 2011 8:10 am EDT

His income has come to a halt, he is not spending anything or asking for "spending" money. We need debit orders covered and those are not luxuries, its medical aid and insurances.we also don't need the help forever. He is selling his property that is worth 900 thousand and he doesn't owe anything on it. Surely they could use that as security towards the whole 40 000 he is asking for. He has never once in the 45 yrs of banking with them been in this position. He is 63 and can't just walk out the door and get work. Surely somewhere they can even TRY negotiate to even help him just pay medical? My mother is recovering from cancer and cannot afford to not have medical, that is 2600 per month AGAIN its not millions we need to go splashing out, its for a short while to survive?

Update by GiGi White
May 26, 2011 1:42 pm EDT

He has realised that he will not be able to honour his debit orders for a few months (+- R8000) and asked them if they could help him. They told him its not their problem, because of his age and lack of income they were not interested. They would however not charge him any fees when the debit order bounces.

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Hannatjie Delport
, US
Jun 13, 2016 5:46 am EDT

A few months ago ABSA asked for new FICA documents. Firstly it was not necessary as we did not change anything on the account. We did give them then all the FICA, but twice a month my account get blocked. It is a business account of a guest house and the manager stood stranded at the till with all groceries bought for breakfast. This is now getting very annoying and all I get from ABSA is apologies for inconvenience and then it just happens again.
I think my next step in Carte Blanche or I do not know what.

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Goldreef Village
, ZA
Jan 17, 2012 2:24 pm EST

Overdraft facility
1. On December 9th 2011 we applied for bridging finance of R 160 000.00
2. On January 10th 2012 we were informed that the facility has been approved.
3. Copies of rules and regulations were requested and delivered to your Brakpan branch a few days later.
4. This morning we were informed that the facility has not yet been loaded? What is inferred? Do we have the facility or not?
Please respond by return

DJ Bester
Chairman
Goldreef Village

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8:05 am EDT
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ABSA Bank no payment

I had my bedroom flooded in the 1st week feb 2011 due to a geyser valve. On contacting absa, they agreed that i could engage a contractor immediately for the repairs. This was done, the invoices were sent to absa - and i waited. Last week they sent someone to give me a quote - yes, last week! It is now 4 may 2011, i have called them 4 times (Wait 15mins to get through) & written 3 emails. Everytime promises are made that they will sort out the problem. . . But i'm still waiting. Today i received a settlement form for someone else! What sort of company is this? I most certainly will be moving my insurance when i eventually get my payment.

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jabulani
, ZA
Aug 14, 2011 7:34 am EDT

I am just about going to join this company but already i can see "cracks" on the service. First of all i asked to be send the contract (terms and condition) documentation to familiarize myself with. I was denied as they told me that first i had to give my personal details including my bank account. Also on the first call there was not disclosure that there was an extra "joining" once off charge. This was disclosed once i have agreed to give my bank account and cancelled my other car insurance company.
Once i got the documentation i called them to discuse few clauses that worried me ...i was told kindly that it was going to take care of and they shoudl CONFIRM by e-mail as what we did agreed on our telephono conversation.
So far nothing has happen. So i find the service not up to standard at all and certainly not CLIENT FRIENDLY.

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9:13 am EDT
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ABSA Bank provident fund

My husband Sipho Dingela applied for HIS provident find on December 2017 at Greenacres in Port Elizabeth.Up until now he has'nt been paid his money.When he went to Greenacres 2 months later they said the money is on payment in Gauteng so he must wait for the next Friday, on the following week they said he must call Gauteng Province, He found Portia who said she will take the matter on to her hands then he called again, Portia said he must wait for the next friday as theres nothing she can do the money is on payment.When my husband called last friday they said Portia ia on switchboard, he can not ask for her.What can he do to get HIS MONEY? its FOUR months now and he's been told the same story "wait for the next friday, the money is on payment".I'm very dissapointed with Absa as everyone now says theres nothing we can do, your money depends on poeple from payment!is it Absa who is responsible for provident funds or people from payments?

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Helen Kassa
, ZA
Jun 24, 2011 10:56 am EDT

Difficult to explain what happened for my account in Pretoria main ABSA bank branch, I just found it is frozen trying to pay for staffs I wanted to shop in Spur. No warning, no message, no calls, just shutting down peoples account like that. After submitting details for the update they say they will do in one day, came to find out the leady who is going to update my account is out for lunch, what can we say!

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CLINTY
, ZA
Aug 16, 2012 2:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

ABSA PROV FUND, MANAGER MATSUVISI HAS BEEN DUCKING AND DIVING FROM ME FOR WEEKS NOW, SHE HAS TOLD ME THAT DUE TO THE CALL CENTER NOT SUBMITTING MY CLAIM WHEN THEY ARE SUPPOSED TO, THEY APPARENTLY FORGOT TO DO WHAT THE SUPPOSED TO, SHE TOLD ME THAT SHE WILL BE TAKING OVER THE CLAIM AS THE MISTAKE COMES FROM THE THE CALL CENTER, SHE HAS NOW PASSED THE BUCK AND THE AGENT IS COMPLETELY CLUE LESS, I HAVE NOW BEEN PUT ON HOLD FOR ALMOST 4 MONTHS ...WHAT DO I DO THE CALL CENTER NUMBER IS [protected], PLEAS ASSIST ME

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Glen Mpisi
, ZA
Jul 07, 2011 2:51 pm EDT

I'm very disappointed with your service becouse I had made my claim on february and still u have not come back to me. your service is very poor you need to pick it up a little bit.

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Sent in my claim on the 28the of december 2010 and only recieved part of my money still waiting for the outstanding money!!! Service is poor!!!

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A water pipe burst in our wall on the 13th FEb 2011. Tbhey sent someone out to repair the burst water pipe on the 15th FEb 2011, After many phone calls costing me about R600.00, they sent a contractor out to repair the wall where the plumber had to break through, this was a month later, I am still waiting (it is now 04.04.11) for them to authorise the...

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ABSA Bank home loan department

In 2008 I saw a land that I definetely liked and it was selling at R360 000, and approached ABSA to assist with the finance, and they providedd finance of R300 000 which meant I had to pay upfront R60 000 as a deposit. I had no problem with that cos I really liked the land.

Since then, I tried applying for building loan with no success, I do not understand this because the bank assisted with finance to purchase the land but they do not want to assist with finance to build a house in the land. What am I suppose to do with the land...come on ABSA

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5:20 pm EST

ABSA Bank strange behavior from absa and its service provider

In Jan 2010, I lodged a claim with ABSa due to storm damages. A sms was sent to me that my claim number was 1653365 and that was all the communication I ever received. I called on numerous occassions and found out that Sandra was handling my claim. Sandra never has the time to ever speak to me personally or email me when she promises to do so. After a number of calls a company called close up deals was sent to the property and was inspected by the 'driver' After waiting for 4 days and getting no feedback, I called ABSA but could not get to speak to Sandra, when I demanded to speak to her she took my call and told me my claim was rejected and a letter will be sent to tell me why. I received no letter to date. I was then contacted by Close Up Deals owners ir FrankPeter and told that certain repairs are rejected and some approved. This company came and did a little work for a few hours on two occassions. They simply stated that ABSA does not approve replacement but rather repair (even Abestos Gutters and masonite doors) on the 3rd they removed my bath & toilet doors and did not return. I contact ABSA on [protected] and spoke to Sandra who did not email again.

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ABSA Bank they don't accept what I can only afford

Absa never sent me updates about the account via post. They send me sms's and calling me at work. The account has now being handed over which I was not evens aware of until recently when they called. The attorneys are now demanding R500.00 to be paid. Unfortunately I could only pay them R100.00 in January and I have said that I will try to pay them +-R300.00 if I can afford. They said that is not acceptable and they threatened to blacklist my name as well as my husbands. They also said that a guarnish order will be taken on my account. I must say the service is very poor. For the record there was no Sec 129 or a letter of demand sent out or evens final notice of payment.

Please assist me to rectify this matter.

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ABSA Bank so much for being a platinum client at absa

I am an absa platinum client, I made a request to my so-called banker at midrand branch, I wanted him to submit a vehicle finance application. He did send the application but the responce from his department left so much to be desired for. According to absa platinum website, as a member I deserve a competitive rates but I was given a ridiculous rate. I currently have a vehicle account with absa and my rate currently is about 8.5% and the consultant told me that he was prepared to give me atleast prime. He couldn't explain the reason why he could not give me the same rate. What I find it funny is that I was given this rate long before I was given a platinum status. So what advantage do I have from absa? They managed to give me 8.5% when I was a gold member but they can't give the same now that i'm a platinum client? How does the so called platinum status work in absa? I'm currently in negotiation with the other bank to move all my business to that bank maybe I would be treated with great loyalty and dignity I deserve.

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About ABSA Bank

Screenshot ABSA Bank
ABSA Bank, a South African financial institution, offers a range of banking products including personal and business accounts, loans, credit cards, and investment services. They also provide digital banking solutions for convenient online and mobile transactions.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with ABSA Bank in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with ABSA Bank. Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.

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Overview of ABSA Bank complaint handling

ABSA Bank reviews first appeared on Complaints Board on Apr 29, 2008. The latest review ABSA home Insurance was posted on Feb 27, 2024. The latest complaint finance agent was resolved on Jul 11, 2018. ABSA Bank has an average consumer rating of 1 stars from 1161 reviews. ABSA Bank has resolved 54 complaints.
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    Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, 2000, South Africa
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