ABSA Bankinternet banking

This review was posted by
a verified customer
Verified customer
Review updated:

During 2008 I had an Absamail email address. Absa sold their internet service to @lantic Internet. Absa informed me by letter I had to do nothing. During 2009 I changed to a Gmail account and informed Absa. Absa continued to deduct a monthly internet bill from my Absa bank account without informing @lantic of my change of address. I assumed the continuing deduction was for Absa internet banking and it was Absa bank costs and kept on paying it. Neither Absa or @lantic ( Vox Telecom on the bank statement?) cancelled the debit order on my account.
Now, who is going to reimburse me for pying for the non service to a non existing email account???



  • Ge
    Gerick Vercuiel Feb 25, 2021
    This comment was posted by
    a verified customer
    Verified customer

    We have the exact same problem. ABSA is shrugging it off, VOX customer service is a bunch of hooligans. We are constantly harassed by debt collection agents because we stopped the debit order for a service we have NEVER used or agreed upon!!!

    Nobody is doing anything to help or dissolve the matter.

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