ABSA Bank Customer Service Contacts
South Africa - 5241
I was having an afternoon drink a while back and a lady by the name of Beulah(I believe her surname is Muller, but I'm not sure) was there. Well, I witnessed something that did NOT impress me as I also bank with ABSA and that could have been my money. While there she had a very big bank bag with her, with quite a bit of money in it, she was flaunting it around and showing all her friends what she had taken home with her. What if someone, not so nice had seen her, and decided to attack her and take all that money? Like I said it could also have been my money. Also, while there, I got to talking to some of her friends and found out that, she goes into their bank accounts and checks their balances and does stuff for them that is not so savoury. I also heard that she exchanges money (I know you need a passport and airplane ticket to get international money) for them without the sufficient paper work. I am in general NOT a complainer, but this has been bothering me for quite sometime now and finally I just thought it best to say something. I am also seriously contemplating changing banks as this is unacceptable behaviour for a bank employee. I'm also wondering if it's not perhaps a good idea to take this to the newspapers as other people should know about this and that ABSA is letting their employees get away with stuff like this.
My wife, 5 year old daughter and I stay in a house we built – out of our pocket with our money with...
Being a loyal absa client for 10 to 15 years, left me in great dissapointment. On the 10th of June 2011, i applied for the further loan to do the rennovations on my property.The application dragged for a very long period, though i was promised it will only take 3 to 5 working days. In that long waiting period, on the 27/06/2011 i was then called, and dissapointedly, not even approved on what i put on the table, far less than that. I then, the following day declined the offer. On the 4th of July 2011, i decided to go to absa branch in pretoria north, and i was told, the small offer was due to the evaluation of my existing property, which i dont know how was it done, cos no one came and did that at my place. The consultant in Pretoria North adviced me to reapply, but really this left me with just dissappointment as i know im also paying R2800.00 more in my existing bond. I am also considering leaving ABSA BANK and market the better BANK with better services.
I am trying to logon to the internet banking, but for the last week I cannot get onto the internet bank website
Two weeks ago I was contacted by your call centre for an application for a credit card. Afterwards I was told that the application was succesfull and that the Knysna branch would contact me on delivery of my credit card.
Three days later ...I got the call and was told that I had to bring my ID book and fetch my card. After standing nearly an hour in line I was told everything is fine but they need a proof of residence and a pay slip.Once again I complied. After standing for nearly another hour and a half in line I was taken one side and told that my paperwork is not right and that everything is still fine but that I should keep on trying because they want me to be part of the family. Now I want to know why do you guys tell a person everything is fine and then we must nearly beg you to give us the cards that was already approved.
Thank you for the lost time
On 26 May 2011 double bank charges was taken off my account. I called Absa bank, they said they would rectifiy the problem. My bank statement still shows the double bank charge and the error was not rectified. I will go to Absa bank on 1 June 2011 after my debit orders have come off and the double bank charge rectified to close my account.
It is with utter shock and sadness that I write this complaint, My father has been a client of Absa for approximately forty years. In this time he has used many of the absa products and services available, home loans, cheque accounts, overdraughts, business banking and trust accounts to name a few. In the last few weeks our family has suffered a financial crisis. My father approached absa today to ask for help as it has become obvious that he will not be receiving an income for the next few months. His PRIMARY property is paid up and he has decided to put the house on the market. When he approached absa today, they very bluntly told him its not their problem? I read the absa website and was looking at the extensive list of services absa has to offer, and it became glaringly obvious, that giving a hoot, was not one of them! Forty years of loyalty? To Absa, how do you justify this?
I had my bedroom flooded in the 1st week feb 2011 due to a geyser valve. On contacting absa, they agreed that i could engage a contractor immediately for the repairs. This was done, the invoices were sent to absa - and i waited. Last week they sent someone to give me a quote - yes, last week! It is now 4 may 2011, i have called them 4 times (Wait 15mins to get through) & written 3 emails. Everytime promises are made that they will sort out the problem. . . But i'm still waiting. Today i received a settlement form for someone else!!! What sort of company is this? I most certainly will be moving my insurance when i eventually get my payment.
My husband Sipho Dingela applied for HIS provident find on December 2017 at Greenacres in Port Elizabeth.Up until now he has'nt been paid his money.When he went to Greenacres 2 months later they said the money is on payment in Gauteng so he must wait for the next Friday, on the following week they said he must call Gauteng Province, He found Portia who said she will take the matter on to her hands then he called again, Portia said he must wait for the next friday as theres nothing she can do the money is on payment.When my husband called last friday they said Portia ia on switchboard, he can not ask for her.What can he do to get HIS MONEY? its FOUR months now and he's been told the same story "wait for the next friday, the money is on payment".I'm very dissapointed with Absa as everyone now says theres nothing we can do, your money depends on poeple from payment!is it Absa who is responsible for provident funds or people from payments?
Sent in my claim on the 28the of december 2010 and only recieved part of my money still waiting for the...
A water pipe burst in our wall on the 13th FEb 2011. Tbhey sent someone out to repair the burst water pipe on...
In 2008 I saw a land that I definetely liked and it was selling at R360 000, and approached ABSA to assist with the finance, and they providedd finance of R300 000 which meant I had to pay upfront R60 000 as a deposit. I had no problem with that cos I really liked the land.
Since then, I tried applying for building loan with no success, I do not understand this because the bank assisted with finance to purchase the land but they do not want to assist with finance to build a house in the land. What am I suppose to do with the land...come on ABSA
In Jan 2010, I lodged a claim with ABSa due to storm damages. A sms was sent to me that my claim number was 1653365 and that was all the communication I ever received. I called on numerous occassions and found out that Sandra was handling my claim. Sandra never has the time to ever speak to me personally or email me when she promises to do so. After a number of calls a company called close up deals was sent to the property and was inspected by the 'driver' After waiting for 4 days and getting no feedback, I called ABSA but could not get to speak to Sandra, when I demanded to speak to her she took my call and told me my claim was rejected and a letter will be sent to tell me why. I received no letter to date. I was then contacted by Close Up Deals owners ir FrankPeter and told that certain repairs are rejected and some approved. This company came and did a little work for a few hours on two occassions. They simply stated that ABSA does not approve replacement but rather repair (even Abestos Gutters and masonite doors) on the 3rd they removed my bath & toilet doors and did not return. I contact ABSA on [protected] and spoke to Sandra who did not email again.
Absa never sent me updates about the account via post. They send me sms's and calling me at work. The account has now being handed over which I was not evens aware of until recently when they called. The attorneys are now demanding R500.00 to be paid. Unfortunately I could only pay them R100.00 in January and I have said that I will try to pay them +-R300.00 if I can afford. They said that is not acceptable and they threatened to blacklist my name as well as my husbands. They also said that a guarnish order will be taken on my account. I must say the service is very poor. For the record there was no Sec 129 or a letter of demand sent out or evens final notice of payment.
Please assist me to rectify this matter.
I am an absa platinum client, I made a request to my so-called banker at midrand branch, I wanted him to submit a vehicle finance application. He did send the application but the responce from his department left so much to be desired for. According to absa platinum website, as a member I deserve a competitive rates but I was given a ridiculous rate. I currently have a vehicle account with absa and my rate currently is about 8.5% and the consultant told me that he was prepared to give me atleast prime. He couldn't explain the reason why he could not give me the same rate. What I find it funny is that I was given this rate long before I was given a platinum status. So what advantage do I have from absa? They managed to give me 8.5% when I was a gold member but they can't give the same now that i'm a platinum client? How does the so called platinum status work in absa? I'm currently in negotiation with the other bank to move all my business to that bank maybe I would be treated with great loyalty and dignity I deserve.
I've been battling Since last week monday to get answers from Absa! Frozen acc. but can withdraw outside??? No explanation!!! Proof of residence wanted??? All my stuff was correct! Then they offered to pay me on my lost of revenue for the LAPTOP Sale I've lost which is R4 200, which I declined, & gave them a counter settlement offer! All the discomfort & other hazzles I have to deal with bcause if their ERROR! So today the manageres Mss. ILSE ??? phones & says, Mr. ERNST BOTHMA said they cud pay me R3 000, on my lost of revenue today, then friday we will have a formal answer on the rest of the settlement, which I wud have accepted even though I still loose!!! Get 2 the Bank & Mss. Ilse wants to write me a tjek but I need to sign the document that state the R3 000 is FULL & FINAL SETTLEMENT!! How SNEAKY TO U GET!! So Mr. BOTHMA phones me & SAYS IT IS THEIR FINAL OFFER!!! That's not even my lost of revenue! Well I was trying to be nice, but the MANAGERES LIED to me & then they INSULTED my INTELIGENCE! Absa is wasting my time while telling me I must not go over to another bank. Then they Insult my Intelligence! I've wasted 2weeks already, & they think I'm an *****! Bad Move Absa!
I have submitted 4 claims to absa insurance regarding damage to my property and have recieved feedback on only 1. The first claim was made in july 2009 where my roof was damaged and we fixed the problem as we were selling the property. We put through the claims and have not received any response. Absa was however very timeous on taking their yearly insurance on the property. They said they would grant us a prorata refund once the claim was settled since the property was transfered a couple of weeks later to the new owners. 9months have passed and this issue has not been resolved to date. I have also incurred roof damages on my current property in Jan 2010 due to the recurring rain and storms we have been experiencing. I refused to fix the roof given Absa's current history on paying out claims. 3 MONTHS has passed by, a contractor has been out to see it about a month ago and still NO FEEDBACK from absa. I have been phoning twice a week and leaving messages and nobody responds, including managers.It is absolutely ridiculous!! It is as though we do not exist. I have also put through claims on my pool a month ago here again NO RESPONSE. Not even a claim number.
On 24th March 2010 I transferred an amount of R2539.45 from my bank in NZ to my ABSA account. These funds have not appeared in my account and as a result I have missed ABSA loan and credit card payments and also gone into overdraft. I will have to pay late payment charges and overdraft fees which I find unacceptable and would like to have these waived or reversed on my account. It is now the 9th April 2010 and the money has not been transferred to my account. How is it possible for money to take so long to reach my account? My bank in NZ has assured me that the funds were transferred shortly after I requested the transfer.
I would like an explanation as to what has caused the delay.
I applied for vehicle finance on 5 March, which was approved on the 9th of March. I signed the contract on 12 March, and ABSA paid the seller's bank for the settlement of their finance on 15 March. The problem is that ABSA used a cheque to pay this amount! How primitive is that!!! Wesbank are now refusing to release the registration papers as they are waiting for ABSA's cheque to clear, which is gonna take 10 working days! Then we still have to wait 7- 10 working days for Wesbank to send the registration papers, and only then will ABSA pay the balance of the purchase price to the seller! Why does ABSA, which is supposedly a leading bank, use a cheque to settle this amount, instead of an EFT which goes through after only like 1 business day! ABSA clearly knew this would delay the process, and they just simply have a couldn't care attitude to the fact that they are delaying the entire process, and frustrating both me (i want the transaction finalised and the car on my name) and the seller (who obviously wants her money!). ABSA does not seem willing to do anything to speed up the process. This is not good enough. I will seriously be looking into moving my bank accounts elsewhere.
In Oct 2009 we had to relocate to CT from pmb, I am currently not earning a income.I contacted ABSA regarding my Loan acc and my Credit Card I told them that im working but only earning comm, as yet I havent earned a blue cent, so they said no problem just go to the police station and do an affidavid, which i did and i sent it thru to them, toghether with a letter from my boss saying that i work on comm only. since then they have been harrasing me almost everyday then like a broken record I have to explain my situation to them every time, i am ******. This week alone the phone me 20 times. They harras me early in the morning during the day when im at work and even as late as 8pm at night. I told them to stop harrasing me and they wont. The one lady from the loans department said she will make a note again on the system the she will give me a courtasy call next month, which is ok, then the next day same old story, there should be a law against this, are the ppl at absa so STUPID they cant read the system before they phone you. I told them as soo as i work i will pay them. ABSA LEAVE ME ALONE, I WILL PAY YOU ONCE I START WORKING, i have been a customer of theirs for 9 years.