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ABSA Bank Customer Service Phone, Email, Contacts

ABSA Bank
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ABSA Bank complaints 1161

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12:52 am EDT

ABSA Bank error with listed beneficiary

I must urgentley settle an account but an online banking website error make it impossible. I did send email to [protected]@absa.co.za, but after a few hours there was no response and the issue persist.
I must transfer funds to discovery health to listed account number 0058 [protected].
In the add beneficiary window, I choose discovery health from the dropdown. The account number is filled in correctly. The account number is filled in correctly, but when selecting "add", then the webside give an error that the account numbr iw wrong, the number they entered themselves.

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7:55 am EDT
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ABSA Bank unethical behaviour

ABSA legal department, case ref no: 3579875: Since February 2018 I have tried to obtain statements from ABSA on an account that there were legal action on. I have been transferred and directed to numerous departments and have contacted more than 12 employees and 4 departments without any success. I fortunately got hold of the correct department through Pulani Mosia, with assistance from Boyce Danzig I was referred to Lenake Kingsley. Lenake Kingsley replied on 26th June 2018 that the account is in fact in credit and that the credit will be paid to me within 3 working days, this however never happened up to this day. I requested a statement of the account and feedback on the credit, which was promised by the 14th August 2018, this also did not happen to this day. I did receive a letter that confirms that the account have been settled and closed, but no statement and no repayment of the credit. I am deeply disappointed in the manner that I am promised feedback and nothing happens. I truly hope that the executives of ABSA sees this complaint and act on it as matter of urgency

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6:06 am EDT
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ABSA Bank unethical behavior/credit card limit increase

on the 26/08/2018, I've applied for a credit card limit increase, this was declined due to a low score, and according to the consultant assisting me unsatisfactory behavior on other accounts. this in itself did not make sense at all, as to my knowledge all my accounts are up to date and paid on time, ive been banking with absa for some time now, and always kept my accounts up to date and in order, this in itself is poor customer service, as nothing changed on my record, as for my other accounts, all have been paid on time and is currently up to date. Capitec bank assisted me with a credit card, but yet not my own bank. yesterday i was absa informed me on my internet banking that i can apply for a credit card, i followed the steps on the internet banking site, it per-approved me for, if memory serves me correct R37 000, i then received an email, instructing me to forward my payslips, id and proof of residence to [protected]@absa.co.za so how is this possible, as client with absa im deeply concerned and frustrated in the sense that im not being treated as a client, but merely a number, and this will force me to close my account, please see mail below:Thank you for submitting your documents, which have been forwarded to our team for processing. Your credit card application has been provisionally approved subject to verification and confirmation of the information provided.

Should you have any queries, please contact our Help Desk on [protected]

Kind Regards,
The Cards Team.

Important Notice:

Absa Bank Limited is a subsidiary of Absa Group Limited and is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7.

Absa Bank Limited provides services to Absa Group Limited and its subsidiaries.

This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure.

If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error.

Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa Group Limited or any of its subsidiaries. Any views or opinion presented are solely those of the author and do not necessarily represent those of Absa Group Limited or any of its subsidiaries. This e-mail is subject to disclaimer terms available at the following link: http://www.absa.co.za/disclaimer. The disclaimer forms part of the content of this email. If you are unable to access the disclaimer, send a blank e-mail to [protected]@absa.co.za and we will send you a copy. By messaging with Absa Group Limited and or any of its subsidiaries you consent to the aforegoing.

im awaiting your urgent reply to this matter, as i will take this forward.

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7:58 am EDT
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ABSA Bank service

I received horrible service. The person was not able to listen to my problem. He had no respect and made personal calls while i had to wait for him to respond. When he finally helped me he did not put the earpiece down. Meaning the person on the other end was still listening to my personal information. I did not feel welkom at all and he was very rude.

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3:23 am EDT

ABSA Bank account

To Whom it may concern,
I made a payment on the 23 June of R 3383 and on the 26 July R 1100 to MBD Woolworths Trust acc.[protected] and my reference no was [protected] this account is Woolworths store at standard bank and these 2 amounts was suppose to go to my Woolworths credit account.Which is Woolworths absa account:[protected] my reference is [protected].As i thought both accounts have the same banks and account.I will appreciate if you can fix this for me and transfer it to the right account.I was at the bank and said it will take sometime, but have not heard a thing yet.So i hope you can do something for me please, as Woolworths credit is asking for there money.
My email :duplessis.[protected]@gmail.com
Thank you Mrs.I.A.Du Plessis

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2:21 am EDT

ABSA Bank unauthorized debit orders

Good day. I am writing in frustration. I have been your client for a number of years.
My frustration comes from the unauthorized debit order of R99.99 that comes off my account monthly without fail. I have been going to the bank at Bridge City to cancel and reverse to the point where I got tired because the same debit order would come back.It all started earlier this year. I have lost a lot of money to this debit order that I know nothing about. I feel like Absa has failed me. I am out of options. I need my money back. The reference for the debit order is ADVASSISTO/[protected]. I don't wanna have to change my bank.
My name is Palesa Mlotshwa

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12:49 am EDT
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ABSA Bank bad service

My mother in purchased a new vehicle from Absa .The insurance was sent to Absa I direct.

# my in-law is a Zambian with a Zambian licence but has a non south African ID. she was involved in an accident few weeks ago and idirect has rejected her claim due to having a Zambian licence. This issue was not stated to her when she applied for insurance.she was also not asked or told to change her licence to a south African licence. Therefore idirect has declined her claim .

Due to idirect mistake others have to suffer. The way I see it is that idirect is stealing money from their clients.
Is it the clients that idirect has useless sales agents that do not state to clients what is required or so they just sign up clients knowingly and then declining them when there is a claim.

Lawrence Chetty
[protected]

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a e daneel
, ZA
Oct 01, 2018 4:15 am EDT
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I do have a Sanlam Policy nr 13570130X8 that has matured 1st of September 2018 .
During the 2nd week of August I went to our Absa Ermelo Branch to ask for a release on the session that is on the policy. The businesss that I had was sold in 2016 already and the bond was paid up but the session was never released.
Sheroll Malapane at Ermelo branch is dealing with my case. Till date I have not received any confirmation letter regarding the release. Everytime I phoned she is not available or there is an excuse.
Today exactly one month ago this policy was suppose to pay out . Who is going to refund my loss on interest on the policy ? When can I expect my lease letter ?
Please confirm the receipt of this complaint

E DANEEL

[protected]

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Jean for Resolver
, ZA
Sep 18, 2018 1:47 am EDT

Hi there, this doesn't sound right. Have you tried contacting #AbsaInsurance using Resolver? You can learn more about your #insurance rights and submit your complaint for FREE on our website! Get started: https://goo.gl/34ASF2

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8:24 am EDT

ABSA Bank car finance

Good Day,

On the 07 August 2018 I submitted my new banking details for my car installment to go off and when I called on the 10th I was told that they have not received the email as yet I should check on the 15th and When I did they still confirmed that it has not been changed. i called again today the 21st and still no change. asked to speak to a team leader and was referred to Noelen whom promised to cal me after an hour and and did not. when i called 2hrs later he is not available.
My concern is, should ABSA not get payment they wont hesitate to call me and demand payment from me, forgetting that I did the right thing and submitted my new banking details. it is annoying that ABSA is really inconveniencing me

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5:02 am EDT
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ABSA Bank fraud

I used the card on the 15th of August to withdraw money. Later that day i saw sms reporting that the money has been withdrawn form my account, and the card was still with me, following day i went to ABSA Musgrave to report, they gave me the ref. no.3606697, they said they will investigate the matter. When I went to Absa today they said they have not yet started with the investigation, i just want to remind them that the money that was taken from my account was my pay salary for the month of august, i have kids at home, I need to buy food for them and money for transport and other accounts i urgently need
t pay, i dont understand why the investigation has not yet been started. I just need my money

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2:50 am EDT
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ABSA Bank cheque account and bond accounts

Hi, my bank account nr is 4080302389at Absa.During March 2018 I phoned, emailed, spoken to private banker Ralton Petersen to close this account and change the Absa bonds dt order to new FNB bank account nr.This was never done and I had to do it maually at FNB and Absa.There is comunication to Absa Complaints Board re this, reference nr 3567769.Because of Absa not respinding I incurred bank charges to the amount of +- R 4000 and interest.Up to today there are bonds being deducted from wrong bank account number in spite of various emails from absa stating that the bank account nr have been changed

Absa must close above account and refund all unnecacarry costs, bank charges, incurred by me.

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slimzn
, ZA
Aug 23, 2018 12:00 pm EDT
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hi did you get any response from absa?
i am having a similar probem they refusing to give me my bank statments to prove that i owe them this money and to top it off they want me to pay R60.00 per month statment. apperantly i owe them money from three years ago. yet i changed banks and they have been deducting money every month with R500 in charges per month.

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7:41 am EDT
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ABSA Bank service

I have logged a request with digital online to assist me with an incorrect payment I did on Tuesday morning of R20000. I asked them to assist me to reverse it.
They are more concerned about levying a fee on me than actually assisting to get it done. Every 2nd mail I send I get auto replies telling me what their office hours are. 9:37 in the morning, today at 14:06, so I am wondering if that is why I am not getting assistance - they work only a couple hours every day?

I have been with United/Absa for 40 years, so I really hoped to get assistance the one time I did make an honest mistake. IS there somebody else that can maybe assist?

My initial request:
"I erroneously paid R20 000 this morning into Avon account when I wanted to pay R800 to them and transfer R20000 from my one account to the other. Please assist in reversing that transaction.

Details of transaction:
Amount; R20 000
From account: Private one ([protected])
To account: Avon - First Rand (255005), account [protected]"

I am worried that the longer this drags, the more difficult it will be to reverse the transaction.

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6:38 am EDT
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ABSA Bank claims department

On the 12 July i submitted a claim for my TV-50" SANSUI with i bought in 2014/2015. I have car and household insurance with I Direct since forever. On the 11 July when i got home my daughter informed me that the TV screen went black when she tried to switch it on, but there is sound. The next day I contacted IDirect to logged a claim and got a ref no from Liezel (Ref 3476346). The following day a technician from Smart appliances came to collect the TV as per instruction from IDirect to repair. A week later the technician called to say they are returning the TV (hoping it was repaired). He told me he cant get parts and sent a report to the insurance. Three days later i called to get feedback as to what was the problem, as the technician didn't explain much. I was then told that as per report from technician, it was normal wear and tear and the insurance dont cover normal "wear & tear"

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Jean for Resolver
, ZA
Sep 18, 2018 1:49 am EDT

Hi Tyrelle, this doesn't sound right at all. Have you tried complaining about #AbsaInsurance using Resolver? You can learn more about your #insurance rights and submit your complaint for FREE on our website! Get started: https://goo.gl/34ASF2

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7:07 am EDT
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ABSA Bank absa online banking and cell phone banking

Absa app on my phone just decided to block, tried yo unblock following instructions kept on saying password is wrong, sent an email to support twice and I still have to wait for heaven to come before I can do my transfers and etc on my app ..went to carnival mall branch useless is the description of the service I got because the consultant said its now working everything is fine until I got home...keeps on saying incorrect credentials... Still waiting for my cell phone banking to be also fixed...

I'm tired of this Absa is providing poor service at its best this is pathetic. .now I need to use my app and u can't because of this

[protected].. [protected]

Not even sure if this will help.. I'm soo annoyed with the level of your service

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10:29 pm EDT
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ABSA Bank no security on duty at bank

To absa bank,
Yesterday 9 August 2018 after 13h00 in Middelburg Mall i was robbed from my husbands credit card while trying to withdraw money at the atm at absa bank. No security where on duty at the bank. Trying to withdraw money. My card could not go into the slot there was something in the slot. Then two guys forced to help me at the machine. Three times the first guy grabbed my card.. but i grabbed it back... asked not to help me and leave me. Not to tutch my card. I said i dont trust anybody.. then suddenly the second guy grabbed my card try to get it into the slot with a paper in his hand blokking the cards view. The next moment this guy dissappear. I was still looking for my card. Then i realise my card was gone. He was soo quick then i realise he took my card. Running outside the mall screaming and yelling for help. But he dissappeared! Then a mall security mr Robin assist my husband (calling from sitting, waiting for me in the bakkie) calling absa to stop the card. A lady Sbongile of management also came to assist us.
They where extremely helpfull and caring. We appresiate this. My complaint: there where no security at the atm! Why not?
I am a client of absa bank for years now, but so so dissappointed in the service. When going into the bank waiting and waiting in the line to be helped.

Thank you
Mrs Riana Strauss

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Yazeed Matthews
, US
Dec 04, 2018 10:33 am EST

I were handed over by Absa to there collection or attorneys department failing to pay my credit card.I arranged to pay R3000 per month however the first month i paid R2700.(aug 2018) September and October 2018 R3000 each I were told my total balance were R10700.On my last payment in were told to wait on balance total.Today I received a mail arrangement not honoured until today i never received a balance total.After responding to the balance amount that i never received the response were i made arrangements to pay R3000 if not further legal action will happen.Now Absa please dont try and screw me and please stop threatening me with legal action within a space of 3 months i paid you R8700.Please do the maths cause clearly your guys want to milk me.Should be ashamed of how you conduct business.

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12:11 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My dispute is that Absa has passed on my details to your department and accessed my account and debited the money without any form of communication in any way or form of cell phone work number postal, residential or email address to me as the client and account holder of that account! I would like to state the following………. 1. You accesed my accocunt and...

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5:19 am EDT

ABSA Bank service

No, One is willing to help

First Call. Made on the on the 2nd of June which referred me to the bank, then the bank referred me to the Credit card number which they transfered me to the Online banking which they referred me back to the bank which the bank referred me to the email.

1st Email... 19/06/2018 04:19 PM

Good day,

Please assist with revising the payment made on the 2 June 2018 through a cardless payment options on ABSA USSD (*120*2272#).

Card ABSA credit card, they referred me to the bank and bank also referred me to this email.

Payment made from card number:
Credit card

Name on card: L Mashego

Payment sent to card number: (Account number: 40895*****) Account changed from Debit to Cheque . The Card selected is not longer active account no longer active/ no option to draw/ revise payment)

Current card number:
[protected]*************

Amount :
R600.00

Please assist.

Regards
Lucky Mashego

1st Response. Friday, June 22, 2018 10:19 AM

Good day

The below email refers.

Client code: MASHEL 443

Please assist.

Kind Regards

Refiloe Tshukudu
Consultant: Customer Services
Tel: [protected]

Second Email: 16/07/2018 01:20 PM

Good day,

I am still waiting for assistance or response on regards to the query below.

Can I get someone who can be able respond

Regards,
Lucky Mashego

2nd Response : 18/07/2018 09:32 AM

Good day
Please see below for assistance.
MASHEL 443

Kind Regards
Cindy

3rd Response : Sunday, August 5, 2018 11:56 AM

Dear valued Absa Customer

Thank you for your email concerning the reversal of debit orders or payments on the Absa Internet Banking App.

Kindly note that the function for the reversal of debit orders or payments is not available on the mobile banking app at this time and can only be done on the Absa Online Banking website.

Please follow the steps for reversal of debit orders:
- Logon to the Absa Online Banking Service
- Select the Payments tab on the top red menu
- Scroll down and select the option ‘Stop Payment and Debit Order Reversal

If you need any further assistance, please contact me via email at [protected]@absa.co.za or our helpdesk on [protected].

Kind regards

Dennis Petersen
Email Administrator
Absa Cellphone Banking

I am sorry but I don't understand why is that I am finding it so, had to get assistance since the bank referred me to the email then email doesn't help... what is the problem. why is it so, difficult for someone to help me since it has past more then 24hrs, 48hrs or a 5 working days turn around time for any query to be resolved.

I don't think ABSA has treated me correctly since they have only past my query from one person to the next and the sad part is that its something that has been going around for more than 2 months.

It is not fair at all.

I know I deserve better treatment than this

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2:18 am EDT
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ABSA Bank loan application

I applied for a loan on the 26 May from Absa Musgrave branch

I have been given the run around because my id was on hold and had to go through the fraud department. I gave them all the neccessary information from the South African fraud prevention services and have followed up a number of times

I am still waiting for an answer

The service has been shocking. I am ready to move my account else where should someone not resolve this issue

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4:04 am EDT

ABSA Bank my claim for my laptop and handbag

I lost a laptop on the 6th April 2018 inside my car while they were trying to hijack my car. My car was fixed and im satisfied with it but now the problem is they needed the prove of purchase for the laptop and i lost it but i managed to get a duplicate and send it to them. The guy who was helping me send me an email telling me that it was being approved and they will make a payment eventhough i was not happy with the offer because ive insured it with R7000 but the are telling me that rhey are going to give me R3000 and something. I agreed it was fine but as for my bag they are not paying because my bag's value was less than my excess but what about my contents inside the bag the worth more than my excess. Yesterday i called just to make a follow up on the laptop claim since im awaiting for payment I was told that the claim has been closed. What a disappointing answer from my insurance.

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Jean for Resolver
, ZA
Sep 18, 2018 1:51 am EDT

Hi Phemelo, I'm sorry you had such a difficult time with #Absa. Have you tried complaining about this via Resolver? You can learn more about your #insurance rights and submit your complaint for FREE on our website! Get started: https://goo.gl/34ASF2

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3:15 am EDT
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ABSA Bank new bond

I have applied for my bond to be moved from Standard bank to ABSA as I have been banking with ABSA for the past 15 years. This started last year in September 2017. Absa gave me an approval and I was happy with the rate I was getting. They then referred me to their lawyer to complete the bond registration. The lawyer contacted me in October to start the transfer. All documents was draw up but they advised me that I need to give Standard bank notice, of which we did. In December the lawyer called me to sign some documents to proceed . I was not available at the time and requested to see them the following week. The lawyer informed me that it was fine we can sign it in January has they are closed for December. In January the lawyer contacted around the end of the month to come in and sign the documents. I again was unavailable has I moved to Middelburg and was no longer in Nelspruit. I managed to get to the lawyer early February. When I spoke to the lawyer they informed me that I had a shortfall I needed to paid has I was late in signing the documents and needed to paid an extra R20 000 cash. I addressed this with ABSA and informed them that this was not my fault and cannot be held liable for this amount. They made an arrangement with Standard bank and the lawyers and informed me that they will re-submit the bond information. all documents was then fixed and a signed all documents. The lawyer a month back informed me that the bond was sent to the deeds office and everything should be sorted within a few days. This week on the 1/08/2018 the lawyer sent me a mail informing me that the deeds office has not approved the bond has the documents where submitted late/ expire and I need to pay R10 000.00 again for the shortfall. This is absolutely unacceptable and ABSA needs be taking to task. If this is the service I get from them I need to cancel this and keep my bond with Standard Bank. ABSA will be held liable for all cost and I will stay with Standard has I have been paying my bond with them monthly without any instalments being missed to date

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5:24 am EDT
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ABSA Bank fraudulent debit orders

Yesterday it has come to my attention that an amount of a whooping R89.00 was debited on 31st July 2018 with a description SHAZ MARKE SAGE [protected] .

I do not know these people who steal my hard earned money without my permission. What frustrates me the most is that I am being charged a debit order even though I did authorise this debit order. Please reverse my money and I do know what this to reoccur in the coming months.

My contact number is [protected]

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Kabelo_KB
, ZA
Sep 10, 2018 5:43 am EDT
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There are so many complaints regarding fraudulent activities (SCAMS) occuring in SA's major banks, yet in so many years of such complaints it seems as this major banks are not doing/reacting in their atmost best in solving what "their" clients are complaining about, one would swear that there might be a partnership agreement between the major banks and this criminals (SCAMERS), because our banks would charge your account a fee if the criminals fail to get founds in your account ( Stated as " unpaid debit order" ). What more is it that we as clients should say or do for our demands/complaints to be met, how else is it that this major banks should be exposed that they are not taking this matter serious, for if they are tackling this matter then they are not visible because of why is it then we see such complaints everyday on social media like Tweeter ; Facebook ect..?
As an ABSA client I have been a victim for more then three times already, So i ask ABSA and all other banks please please act on this matter. Because if you as banks are not afraid of your clients exposing you to the world then atleast be afraid of this criminals as they have exposed you (Major Banks) to be weak, that your securities are weak and penetrable. we as clients are fedup now, as one said this is our hard earned money.

From: Kabelo

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lesetla
, US
Aug 16, 2018 4:09 pm EDT

ABSA Bank / Unauthorized Debit Orders by Companies called “LUVMORE and STERO/BLAQR

I was debited for the amount of R95.00 from a company called “LUVMORE” their reference number is LVMRAUG41488 and also an amount of R99.00 from a company called STERO/BLAQR, their reference number is STERO/BLAQR006331. This happened yesterday on 15 August 2018. I must say I have never heard of these thugs who steal my hard earned money without my permission and definitely did not authorize any debit order with them.
Trying to search for any details of these thugs, I came to realise that many people banking with different banks in South Africa are experiencing the same situation.
Surely ABSA has a lot to answer, getting on ABSA online complaints page, there are many clients who have been sucked by these criminals using the same modus operandi. How could ABSA not be aware of these illegal activities within its system which is depleting its clients? Surely your system is so advanced to curb all these illegal activities, that’s why ABSA itself could not complaint about been sucked by these criminals the way criminals do to its clients.
I demand that ABSA stopped this illegal debit order and reverse my funds.

From Lesetla Teffo

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About ABSA Bank

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ABSA Bank, a South African financial institution, offers a range of banking products including personal and business accounts, loans, credit cards, and investment services. They also provide digital banking solutions for convenient online and mobile transactions.
How to file a complaint about ABSA Bank?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with ABSA Bank in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with ABSA Bank. Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
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Ensure to follow these steps carefully to effectively file a complaint with ABSA Bank on ComplaintsBoard.com.

Overview of ABSA Bank complaint handling

ABSA Bank reviews first appeared on Complaints Board on Apr 29, 2008. The latest review ABSA home Insurance was posted on Feb 27, 2024. The latest complaint finance agent was resolved on Jul 11, 2018. ABSA Bank has an average consumer rating of 1 stars from 1161 reviews. ABSA Bank has resolved 54 complaints.
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  1. ABSA Bank contacts

  2. ABSA Bank phone numbers
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    12%
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    9%
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    Fraud Hotline
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    31%
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    15%
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    Credit Cards (Premium
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    16%
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    Credit Cards (Gold Card
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    27%
    Confidence score
    Head Office, Johannesburg
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    Lost or stolen cards
    More phone numbers
  3. ABSA Bank emails
  4. ABSA Bank address
    Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, 2000, South Africa
  5. ABSA Bank social media
ABSA Bank Category
ABSA Bank is ranked 53 among 403 companies in the Banks category

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