The National Commercial Bank [NCB]’s earns a 1.0-star rating from 0 reviews and 71 complaints, showing that the majority of clients are dissatisfied with banking services.
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payment not received
Dear sir i withdraw money from Saudi Alfransi atm but money did not come out from atm and my balance from my account was deducted on february 4.2022 so i need my balance return
Desired outcome: 200riyal
Quick pay
Hello sir I'm Akhtar Ali sanaullah I send money 1250 on 1/1/2022 date still my money rejected and I received messeg for return but but still I didn't receive my money pliz help
That's my complain number
Mobile number [protected]
Desired outcome: Quick pay ncb
![The National Commercial Bank [NCB] - Quick pay](/images/complaint/full/1335316/compl_5qsao000ksa49hk05qsb860s2d_5180bd622424604968ea10205b381388.jpg "The National Commercial Bank [NCB] - Quick pay")
Rise your complaint in the below-mentioned link, and within 5 days your money will be returned.
I had the same problem.
You have to add the payment reference and etc.
https://my.samacares.sa/Pages/Public/Login.aspx?Lang=en
Online banking
Been calling n getting the same response and they say my online bank as been disable so I'm not able to go on it n I need to use my online banking n every time I go online to apply for my card card every time I reach the part about proff of address it bring me back to page oneplz if I can get a call back on this number plz if it's possible today [protected]
Desired outcome: Need my online bank to start work n I need my credit care
Is The National Commercial Bank [NCB] Legit?
The National Commercial Bank [NCB] earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for The National Commercial Bank [NCB]. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for alahli.com can be seen as a positive aspect for The National Commercial Bank [NCB] as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of The National Commercial Bank [NCB]'s domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Alahli.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Alahli.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up The National Commercial Bank [NCB] and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While The National Commercial Bank [NCB] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 71 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to The National Commercial Bank [NCB]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Remittance not received
Debit transfer international: SWIFT
Country: Saudi Arabia
Receiver: ARNEL MORATE
Receiver Account: xx0509
Sender: LOUIE
Sender Account: xx0011
Bank Name: NATIONAL COMMERCIAL BANK, THE
Transfer No:xxxxxxxxxxxx6691
Amount: 1000.00 SAR
Fees: 6.24 SAR
Date: 2021/09/02 12:19 the money was transfer today but I didn't receive for almost 2hours now from the time was send
![The National Commercial Bank [NCB] - Remittance not received](/images/complaint/full/1303737/compl_0i9f8ogqgkuko45fhm2kjpj4f6_a1b198bbdbc37f88c98382b2d0f1e571.jpeg "The National Commercial Bank [NCB] - Remittance not received")
Quicpy
Sir, if you refund, the money will come back within a few days
Payment not received
My brother in KSA had sent money to my account yesterday and I didn't receive that amount in my account in Pakistan. I will share the complete detail of my account and the text my forward to me.
QPAY transfer QP QPAY610212248520
Country PAKISTAN
Amount 1497.60 SAR
Fee 16.00 SAR
Remitter SHAHID ZAMAN SHAHID ZAMAN
From 606*104
Beneficiary AQIL. ZAMAN
To [protected]
Via QUICK PAY
On 12/08/2021 16:41
Money not receive in India
Hi
Dear sir,
I am facing a problem with quick pay money transfer service.
As I send money 2150 SAR to India on SBI account number. But still I have not received money in india at 26 july 2021.
So pleas help me I shall be very much thankful to u...
My details are as followings
Customer number. [protected]
My transactiom refrence nmber : QPAY828212075599
My phone number : [protected]
Desired outcome: PLEASE SIR
![The National Commercial Bank [NCB] - Money not receive in India](/images/complaint/full/1295010/compl_r42lgfo7h91sc5ftdqgism2c0h_6250df0fa07e31a12ccf53769b83fdb0.jpg "The National Commercial Bank [NCB] - Money not receive in India")
Hacked bank account unauthorized apple itunes purchase
There was an authorized Apple I tune Purchase from my account with 1860.05 SR for 6 times in Ireland. This is a debit account and they did not ask
for an OTP, I already close my account in NCB and they said they will just contact me after their investigation. I hope they will return my money.
Desired outcome: Refund my money
![The National Commercial Bank [NCB] - Hacked bank account unauthorized apple itunes purchase](/images/complaint/full/1294120/compl_1nkur9i6702a3s7cj7s9pb5gsn_60caad376db9fd2c66f3c4534f476b41.png "The National Commercial Bank [NCB] - Hacked bank account unauthorized apple itunes purchase")
Unauthorized purchased from my mada card using APPLE.COM/BILL ITUNES.COM
I woke up this morning with a message of: "Online Purchase Mada card *XXXX Account XXXX Amount 1865.05 SAR from APPLE.COM/BILL ITUNES.COM on Ireland at 30/07/2021 05:25". I have never purchased anything from apple, this sms received 5 times in my phone. And then when I checked my balance through NCB app, only did I found out that I was deducted of such amount 5 times costing me more than 9, 000 SR. I had already reported thru costumer service and received a message that they will come back to me after 2 months. This is very frustrating. I hope they will refund my money as I have bills to pay and family to feed.
![The National Commercial Bank [NCB] - Unauthorized purchased from my mada card using APPLE.COM/BILL ITUNES.COM](/images/complaint/full/1294065/compl_ln3pqpimpgi099ftqstbovcrmc_992aaf8e58ec4c26ceb1ae1eceb72b36.jpg "The National Commercial Bank [NCB] - Unauthorized purchased from my mada card using APPLE.COM/BILL ITUNES.COM")
Sir,
this has happened to me also. There was a purchase in apple Itunes for 6 times with 1865.05 in Ireland. I don’t know if they will refund me because until now I dis not receive any feedback
Hacked bank account
My bank account was hacked last monday, June 21, 2021 and I reported the incident when I noticed that my money on the account was being transferred to an unknown account in Al Inma Bank. Today I received a message that my concern was not fullfilled and I cant reached the customer service because my user log in was revoked. Please help me resolved cause this is all the savings I have. You can check the transactions ive been having in the account and it will shows that I dont have any transaction to that Al Inma Bank whatsoever in the past. My user log in was still revoked so I cant log to talk to an agent regarding my problem and im in Sharma Tabuk now for work which dont have a branch for QuickPay.
Desired outcome: Atleast retrieved the majority of my savings and salary on the account
![The National Commercial Bank [NCB] - Hacked bank account](/images/complaint/full/1284826/compl_tf2992q60um76dsh9s8khtodm2_1ea3fa398b7135ce111cf22b634287e8.png "The National Commercial Bank [NCB] - Hacked bank account")
![The National Commercial Bank [NCB] - Hacked bank account](/images/complaint/full/1284826/compl_tf2992q60um76dsh9s8khtodm2_91e063e36b7ea9368a9062895245b2e0.png "The National Commercial Bank [NCB] - Hacked bank account")
ITS HAPPENED THE SAME WITH MY NCB ACCOUNT AND UNTIL NOW NOT BACK MONEY IN MY ACCOUNT, SIR HOW DO YOU RECEIVE THIS MONEY BACK TO IN YOUR ACCOUNT.
Car lease
I would like to request not to take the car event hough I was delayed a payment for two months. This is due to pandemic. But I can promise thst monthly I am paying more till I recover the delayed payment. And rest assure thst starting this month it will not become 3 months delay, if that happen then you can take my car. But pls I am requesting your side because if you will take my car, then I cannot able to recover the delay so pls grant my request just this year.
unauthorized debit card
عملية شراء عبر الانترنت
بطاقة مدى *9956
حساب 909*111
بمبلغ 16.55 SAR
من APPLE.COM/BILL ITUNES.COM
في أيرلندا
11/06/2021 23:06
And I dont purchase anything how that sms come
![The National Commercial Bank [NCB] - unauthorized debit card](/images/complaint/full/1282183/compl_5rpjgie1iqj6cd8v7hbd3scuve_3142500d3cf3fe9f45436c1a098d636b.jpeg "The National Commercial Bank [NCB] - unauthorized debit card")
I have the same issue.
Sir,
I am from riyadh. I have the same issue with you regarding this apple I tunes purchase. I don’t know if the bank will refund me for this
I have the same issue. I woke up this morning with more than nine thousand riyals has been purchased from my mada account without my permission.
Al Ahli online (Apps.) Banking
I would like to complain regarding the incident that happened last 14th April 2021 around 1:00 to 2:00 PM. When I opened my Al Ahli apps. but usually when we open our Al Ahli apps. the electronics asked the password to log in and the OTP (ONE TIME PASSWORD), but in my case after my log in the electronic asked me an OTP twice, after sending the second OTP immediately it was deducted on my account the amount of 4, 200 SAR. Imagine I didn't do any other transaction like purchase or transfer, I just only opened my Al Ahli apps. but I was shocked why it was transferred an amount to STC biller ID -001
THROUGH saddad, what was happened until now I can't figure out.
please help me retrieve my money back.
this is mobile number [protected]
Transaction
Good day sir i make transaction today to my stc pay account and then you send twice one time pin code and i press both of it and then you deducted to my ncb account twice but i just recieve only one transaction in my stc pay. Can you help me to retrieve my money back?. And ncb costumer number service cannot be reach?
Desired outcome: Retrieve my money
International transactions
I have been for five days non stop to solve the issue not only called are being rejected but only the staff is so unprofessional and unhelpful I still hasn't gotten the money send to me on 1 February 2021
Desired outcome: Kindly solve my issue
Dear I donr transection but still not received in Pakistan
12 jan I done transection but still tiday I not received amount
Amount transfer
Sir I send 200 riyal in account no [protected] and account holder name sehzad shamshad husain. Now 200 cut in my account but not received my friend and not come sms. Plz help me and send back money in my account [protected].
yes
I had made a local transfer from Ahli to Anb
Two days have passed and the money has not come yet
![The National Commercial Bank [NCB] - yes](/images/complaint/full/1244788/compl_una1odthva6uc54b1hn46gipu4_4da340c6541538054424d83dfb83e612.jpg "The National Commercial Bank [NCB] - yes")
Quick pay problem
before 2 days im sand many to india
today im check may accont many is not receve
![The National Commercial Bank [NCB] - Quick pay problem](/images/complaint/full/1244400/compl_4gpig55agtm0sl5i9hlg36klb0_53ba43dc4352cfc4820a3d73f7f2075e.png "The National Commercial Bank [NCB] - Quick pay problem")
Late to get an appointment and rejected to making a new account.
Sir, I am complaints this from qurayat quick pay branch., I went to branch on 11.28 am to own a new account and having a token., unfortunately the branch is not receiving customers on the basis of perticular token numbers on the day., there is only 1 staff at that time on seat ., then I waited there until 3 pm., approximately 4 hrs., when I got appointment staff rejected to make new account due to must pay or sent1000 Saudi riyal initially to make new account., I am ready to pay or sent 500 Saudi Riyal which I have., that I discussed with manager too.. But they refuced to make new account., sir this is a humble request that please put a board or any informative writhing on branches that needs documents and initial amounts to open a new account., it will help public who wish to having an account with quick pay and will save our precious time also. Thank you.
![The National Commercial Bank [NCB] - Late to get an appointment and rejected to making a new account.](/images/complaint/full/1241908/compl_6daf1e430mrjl4sgdct84ski7q_ba978d0fada2d098843541dd7039f8fd.jpg "The National Commercial Bank [NCB] - Late to get an appointment and rejected to making a new account.")
About The National Commercial Bank [NCB]
It is considered the largest bank in Saudi Arabia and is a leading financial institution in the Region.
Overview of The National Commercial Bank [NCB] complaint handling
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![The National Commercial Bank [NCB] company reviews](/images/business/150-150/107735/107735.jpg)
The National Commercial Bank [NCB] Contacts
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The National Commercial Bank [NCB] emailscontactus@alahli.com100%Confidence score: 100%Supportshareholdersaffairs@alahli.com91%Confidence score: 91%complaints@alahli.com91%Confidence score: 91%support
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The National Commercial Bank [NCB] addressPO Box 3555, Jeddah, 21481, Saudi Arabia
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The National Commercial Bank [NCB] social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all The National Commercial Bank [NCB] contacts
![The National Commercial Bank [NCB]](/images/business/48-48/107735/107735.jpg){kind=small}
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