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Customer Service

+27 860 008 600 (General Enquiries)
+27 860 557 557 (Fraud Hotline)
+27 800 414 141 (Complaint Resolution Suite)
+27 115 015 050 (Lost & Stolen Cards)
+27 115 015 110 (Digital Banking)
+27 113 354 019 (Retail International Banking)
+27 860 109 085 (Credit Cards (Premium)
+27 861 114 411 (Credit Cards (Gold Card)
+27 861 788 888 (Absa Rewards)
+27 860 111 630 (Car Insurance)
+27 861 227 284 (Travel Insurance)
+27 113 504 000 (Head Office, Johannesburg)
7th Floor, Barclays Towers, West 15 Troye Street
South Africa - 5241

Retail International Banking 
Service Centre
170 Main Street, Johannesburg, 2001

Complaints & Reviews

an unusual wait for bulk teller

Went to Bank 9.30am 11/10/2018 waited patiently for Bulk Teller eventually it got to 10.30 still no...

East London Banks

pathetic service to process a readvance on a bond

Three(3) months ago on 11 July 2018, I made an application for a readvance on my bond. Today, 9 October 2018...

Cape Town Loans

absa terrible service: credit card of 14 years vs. bank account of 4 years

ABSA: 14-YEAR OLD CREDIT CARD VS. 4-YEAR OLD BANK ACCOUNT???? 13 September 2018: I applied for a loan ...

brooks & luyt inc

I received an call from Brooks & Luyt Inc telling me that I was handed over to them by ABSA. That I took a...

absa banking app

Good Day I would like to express my disappointment with regards to the changes made in connection with the...

Johannesburg Banks

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business banking

I opened a new business account in August and requested for personalized cards. Its the 5th of October today...

2 comments Pretoria Banks

absa bank branch in milnerton, cape town

The Officer in Charge Client Services Dear Sir/Madam ABSA bank had a branch in Centre Point Centre, Loxton...

Cape Town Banks

credit card - online banking/statements

Hi, My name is Sylvester Edem Ekpenyong, with card number [protected] I have made several attempts to...

my otp and change of details

Dear Sir/ Madam

My Name is Mr Onyedikachi Nicholas Bassey and account holder with ABSA with account number [protected].

I am writing to request your assistance with change of my medium of recieving OTP from phone to my Email address. I registered for my OTP initially using my Cell C phone number, [protected].
How ever, I am presently out of the country for a business trip in Asia and i will be spending more days here and the phone number that I linked to my account doesnt have coverage here that i am at the moment.

However i have tried to transfer funds into my ABSA account and also use those funds for my business but each time i tried to do the online banking, OTP will be sent to the phone. This makes it difficult for me to effect my transaction.

I crave your indulgence to accord me the necessary assistance to enable me transact with my ABSA account.

I will be looking forward to your favourable response.

Thanks and in anticipation for your speedy resonse.

Yours Sincerely,

ON Bassey
+63 [protected]

un-approachable absa employee

After being unemployed, and not able to make my vehicle finance payments as regularly as I did over the past...

50 hours and counting to open an account

01/10/[protected], attended Absa George George, my recommendation to my friend as a good bank with Forex...

fraud line do not answer their phone I have been on it for almost 20 minutes nothing

I have unauthorized debit orders in my cheque account first this morning loan.finder debited R395 which I dont know what its for I never authorized anything or get into agreement with them
Now this night 4 debits orders took place
Unitedrew debited R95
Mediassis debited R45
Legal eye debited R45
Rescue247 debited R45
Please this must stop I never authorised any of this please

new bank card keep getting declined

I had to het a nww chipped card due my card being very old. Since receiving the card last week Wednesday I have been experiencing issues daily my card keeps getiing declined if I try to make a purchase. I have been bavk to the back I hot it from. I went to Montaque gardens branch. Could draw money afterwards but purchase declined. All limits in order. Today I went to Brakenfel branch all was checked I could draw money but tonight when I tried to pay at pick and pay card decline. r200 purchase. I have now spent a total of 4 hours at the bank. I am unable to use this new card. My card was blocked on saterdag when I tried to make a purchase.

  • Updated by Desfountain · Sep 27, 2018

    Need to ho back tp bank but I have been taking off work so many times

  • Updated by Desfountain · Sep 27, 2018

    No further comment

address change

Can someone please assist. My adress has been changed on my banking and I went into the bank to have it fixed, had to get a police stamp went through all the trouble only to be told by the person doing the change that the area code is wrong wich she filled in on the form and then my adress is changed to my postal adress and my postal adress is now my street adress and everytime I log in it gives me the pop up screen to change this. Everything was fine so I dont know how it can just be changed on its own. The person helping me was not very helpfull as I was told I had to get police clearance again on my street adress once again not my mistake as I do not do the paperwork. Can someone please assist me to get this fixed as I will not go into a branch again to strugle with this issue that arose on its own.

online transactions

Hi, i'm currently in europe for family reasons. I tried yesterday to do some online payments, but they were...

Cape Town Banks

instalment arrangement and debit order

In July 2018 an undated letter was hand delivery to my home from ABSA Collections . I subsequently made...

Johannesburg Banks

absa bank/unauthorized debit by (rccs bos j trf) a division of absa bank

My dispute is that Absa has passed on my details to your department and accessed my account and debited the money without any form of communication in any way or form of residential or email adress to me as the client and account holder of that account.
I would like to state the following:
1.You accessed my account and took money without any concent from me as a client and principal account holder
2.You have never contacted me in any form
3.I am demanding the amount that was debited R6200.00 on the 25 September 2018 be refunded back to me, as this amount this amount that you debited without my consent was my only funds for my expense, chidren school fees including my rent.
4.Failing that, I am forced to escalate this matter to the Ombudsman including legal advice as your action does not go in line with the consumer protection act with regards to the date the personal loan was opened and money being deducted after 8 YEARS of opening the account with your institution.
Please contact me or email me on [protected]@vodamail.co.za to make arrangement only after you have refunded the amount that you have ILLEGALLY TAKEN FROM MY ACCOUNT
Please let me also state that should this not being done as the loan is more than 8 years outstanding I will be forced to take legal action and advice from ombudsman

I anxiously await your reply, call or email
Thank you
Stephens Koketso Dikobe

  • Si
    Simon Mmakola Nov 18, 2018

    It just happened to me a day ago, I'm puzzled and wondering if they can reverse my money otherwise i'll have to close my account with them.

    -2 Votes

my account [protected]

Good day on 8/9/2018 there was a suspicion of fraud on my account ny account was blocked as I live in...

study loan application cancelled, but was put through on the account

On February 15 2018 I contacted Maxi Ross at ABSA Humansdorp in regards to a student YP Oosthuizen with...

failed dispute/chargeback and now fraud

Good morning

I have been dealing with your Disputes Department (reference Lorraine/Dawn Minnaar) since the 25th April regarding a chargeback on the grounds of misrepresentation. Your Disputes department recognised the chargeback, R131, 236.48 was credited to my credit card account and the merchant 10Brokers was debited with the same amount. Your Disputes Department then debited my credit card with the same amount on the 14th August pending finalisation of the chargeback (a 30 day period from 13th August).
On 11th September the Disputes Department emailed me the merchant's response which they appeared to accept for some unknown reason, and my credit card was debited with 3 amounts totalling R147, 353.25. This obviously put my credit card balance way in excess of my limit so I was phoned by Credit Card Division and advised on the error. I asked them to liaise with Disputes Department, and on the 14th September my credit card was credited with an amount of R131, 236.48, which still left me R16, 116.77 in the negative.
I did not authorise the 3 debits made to my account on the 11th September, and therefore phoned your Fraud Division this morning to report the fraudulent transactions, only to be told that ABSA do not recognize forex trading transactions, and that these transactions were confirmation of the payments to the merchant authorised by me in February and March of this year! What absolute nonsense - an authorisation by me in February/March which was carried out by the merchant at that time cannot be duplicated by the merchant 6-7 months later.
I have provided ABSA Disputes with all the necessary supporting documentation which they appear not to have read when considering the chargeback response received from the merchant.
I have not attached all the documentation which is in the possession of your Disputes Division. I do not accept the outcome of the chargeback as the merchant's response was irrelevant and yet was not challenged by your Disputes Department. My trading account with the merchant is sitting on a credit balance of Euro 14, 798 which they will now not allow me to withdraw unless I pay them Euro 1, 184 in respect of taxes due because I reside in South Africa. As per my email to the Disputes Division sent this morning which read as follows, ABSA should proceed accordingly:
"I am extremely confused by your response. I have submitted documentation that clearly shows that I have money in my trading account and the merchant will not let me withdraw my funds. I have seen what the merchant sent and it did not address my claim at all. Why were they allowed to respond in such a manner and why has ABSA accepted this response? Did you even look at any of my documentation?

I have attached the screenshots to this email for your reference and I kindly request that you proceed to pre-arbitration on my behalf."

Attached is the documentation which was attached to my email.

I await your urgent response hereto.


Kathryn Adie

failed dispute/chargeback and now fraud
failed dispute/chargeback and now fraud
failed dispute/chargeback and now fraud
failed dispute/chargeback and now fraud


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