ABSA Bank — absa insurance
FE Welgemoed 30 Bushbuck Str Empangeni KZN
Policy number: [protected]
Ref number: 188058.
Middel Febr17 I submitted a claim for water damage to ABSA Insurance.
After about 3 weeks and 3 different Assessors the claim was finally approved.
A company in Durban Digicall was appointed and they on there turn appointed 2 other contractors. One to attend to the water leak in side the wall and the other to rebuilt and refit the damaged sink cabinet which has wood rot as a result of the leak.
The Plumbing work and the re-tiling was done excellently.
But the contractor ORIZON Maintenance made a mesh of the re-installing of the cabinet which required re fitting of all the scullery pipes.
Water was leaking all inside the newly fitted cabinet and this contractor boldly refuse to take responsibility and repair. The re fitment of the plumbing pipes was done very poorly, i.e. loose pipes, skewly screwed on and damaging the pipe threading.
After weeks of complaining I myself refit and seal all the plumbing. The frustrating part of this is that this was only corrected by myself on the 24 May 17, Three (3) and 1/2 months later.
The second part of the claim was the replacing of the on suit bathroom cabinet. After heavy deliberation with Orizon regarding his responsibility to ensure proper refitting of the piping when re installing of the cabinet, which he blankly refused to take any responsibility to ensure no water leaks, he refused to do any dismantling and refitting of any plumbing required. I was then asked by the Chief Assessor of Digicall to ask my own Plumber for a quotation for this work. I'm still in process with this request.
Note 1. Please take note that the cabinet of the sink was again flooded with water and soak up by the pressed wood used by ORIZON. Wood rot is again a very high probability.
Note 2. The On Suit bathroom cabinet frame is rebuilt by cheap pressed wood which is not of the same quality as the original cabinet.
NOTE 3. The cabinet doors in the on suit main bathroom is firstly not the doors presented to me by ORIZON and is totally of very inferior quality and not acceptable at all.
I need this matter to be addressed as serious.