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ABSA Bank review: ABSA fraud department

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1:01 pm UTC
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I was the victim of on line fraud. Both my cheque and credit cards were frauded. ABSA knew that there was something suspicious going on my credit card and called me to find out if I was making certain transactions. MY cards were stopped. I went to the police station, reported the case and done the necessary. Next morning went to ABSA East rand mall, reported the case, gave relevant documents and they were mailed to the Fraud department. This was on the 26th January 2026. One whattsapp from the bank stating they are investigating, this was on the 29th January. I contacted them severals times after this, to no avail. You cannot speak to the investigator nor get their details. On 5th March I receive another whattsapp that the case has been finalised. I phone to find out what that means, the same, no response. I typed a letter, sent to investigator and her manager, no reply. To date I am been billed for the monies that were taken on my credit card. I have been a loyal customer for more than 30 years with ABSA. They just dont give a [censored] anymore.

Claimed loss: Approximately R50k

Desired outcome: I would appreciate a refund, apology for the poor handling of this incident.

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  1. ABSA Bank Contacts

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  3. ABSA Bank emails
  4. ABSA Bank address
    Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, 2000, South Africa
  5. ABSA Bank social media
  6. Maria
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    May 01, 2026
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