GE Appliance Parts

We have a GE Profile refrigerator that keeps giving us issues. GE has come over twice already, May 2022, and June 2023, to repair the same thing that we are having issues again with. This is not good protocol for GE, giving it a bad name. We are CONSISTENLY having frost build up in the lower right-hand corner of the freezer. It's the same thing over and over again. The technicians that GE sends are not doing their job correctly or we wouldn't be having this problem every 7 months or so. We want this fixed "free of charge" since we had you guys here 2 other times to fix the same thing and was charged for it. Either this, or GE sends us a new Profile refrigerator, Model nr PYE22KYNEFS under the "Lemon Law". Thank you. My email is [protected]@yahoo.com. Here is the case nr in Louisville.

RE: GE - Appliance Complaint [Case Number: [protected]] [ thread:EQNPJRAqEZ6HsNSq5HZpmA0: ]

As the attached invoice indicates, I purchased this GE washer in 2019. From day one, the machine emitted both extreme noise and vibration of the agitator. It is obviously poorly constructed.

On December 4 the machine ceased to drain and spin. I obtained the services of an appliance repair company and was told that “the pulley nut backed off and the belt had come off. Put belt back on and ran test and found the noise was coming from gear case and advised client gear case would need to be replaced at quite an expense. My advise would be to purchase a new machine other than GE.”

I remind you the this machine is only four years old. The last washer I had lasted about thirty years. I am left with only one choice; to purchase a new machine and have this machine taken to the nearest landfill.

When using the induction range with a pan on induction coil, will appear to be working for 30 seconds with a solid light around the control nob, then it will blink until you turn it off, with out heating the pan. I have warranty coverage and have been trying to get this fixed for 7 weeks. I had one GE tech look at it several weeks ago, he said he ordered parts and would be back to finish, part never arrived nor did the tech. Talked to customer service, they could not see where the parts were ordered and didn’t know who the technician because they said his name was Richard and the second tech that came out was Richard and was never here before. So now it’s seven weeks I have the parts but no technician.

Model GNE27JYMKFFS (current model is GNE27JYMFS). Fan molex plug corroded. The part shown in the image is physically in the freezer and it’s connected to the fan and hence the fridge is not cooling at all. The freezer is working fine. GE said it's unrepairable and offered 50% credit towards a new fridge which sets us back by $750. Do you think a private mechanic could fix this? Currently, the freezer has proper cooling but the refrigerator isn't cooling

GE tech Case notes - DIAGNOSTIC FAULT CODE RECORDED FREEZER FAN FEEDBACK MISSING. CASE WIRING CONNECTER HEAVILY CORRODED AND THAT CAUSED INTERMITTENT FAN FAULTS TERMINAL BROKE OFF IN THE CASE CONNECTOR. UNIT IS UNREPAIRABLE. DOCUMENTED WITH TAG

After 6 years the Magnetron in this Monogram product has gone bad (part no. WB27X10682). I just paid a GE Monogram technician $140 to tell me that the part IS NO LONGER AVAILABLE. I have been told by Noreen at GE Customer Relations that I have no choice but to buy a new microwave oven Model No. ZEB1227SLSS for $765, $300 for the Trim Kit Part No. ZX2127SLSS, $99 for delivery and $140 for another service call to have it installed. That's a total of $1304 plus sales tax.

The fact that a GE Monogram part, for an appliance that was first made available in 2015, is no longer available, is unbelievable.

That GE sells a product with what can only be described as Built-In Obsolescence is beyond disappointing.

All of my appliances are GE Monogram, Double Oven, Built-in Refrigerator, Built-in Freezer, 2 Dishwashers, 48" Range, 48" Hood, Washer and Dryer.

To be honest, I find myself stuck in a holding pattern; as much as I love my GE Monogram products, I am extremely reluctant to invest my money and faith in a product for which replacement parts could very well be discontinued in a few years.

Me and my cuzin tried to order some appliance parts from the GE websight and boy was it a mess. The site was down half the time and when we did try to put in an order, we got a 404 error message and it wouldn't go through. We tried all week and it was still messed up. It's hard to get stuff done when the website don't work right. Hope they fix it soon cuz we need them parts.

i thnk this bizness is a scam, dont trst them. i got ripped off nd u dun want that hapen to u. fin a diffrnt place to buy from, save urself the truble.

Got a refund but had to wait forever to get it. Website was confusing and not user-friendly. Had a hard time finding the right part and had to call customer service for help. Customer service was difficult to get hold of and not very helpful when I did. Part finally arrived and it was the wrong one, so had to send it back and wait even longer for the correct one to arrive. GE Appliance Parts needs to get their act together and improve their customer service and shipping processes.

I swear, sometimes I just don't understand what's happening with companies these days. I bought some GE appliance parts from geapplianceparts.com on 03/02/21, and they only charged my card on 03/05/21. That already seemed like a bit of a wait, but I figured it was just taking some time to process.

But then it got even worse. On 03/15/21, I called them up to see where my parts were, and they told me the parts had been on back order. That's kind of annoying, but okay, I get it. Things happen. But then they said the parts were back in stock and would be shipped that day. I talked to someone named Michelle, who seemed really nice, but I couldn't understand a lot of what she was saying because of her accent.

Now it's 03/16/21, and guess what? My parts still haven't shipped. This just goes to show you that you can't always trust people. If they say they're going to do something, you have to follow up with them to make sure it actually happens. I don't like calling companies and being that "annoying customer," but sometimes you just have to do what you have to do.

Overall, I'm pretty disappointed with my experience so far with geapplianceparts.com. I just hope my parts eventually arrive (and that they're the right ones). I really don't want to have to deal with another back-and-forth just to get what I paid for. Fingers crossed everything works out in the end!

I recently ordered a bolt from GE Appliance Parts, or so I thought. Turns out these guys aren't actually part of the GE brand, they're a 3rd party selling GE appliance parts. I placed my order and everything seemed fine, but after two weeks the online order status still showed "picked" and had been that way for over a week. That's when I tried calling customer service. Let me tell ya, I was on hold for a good 30 minutes and then finally gave up. I decided to try sending an email instead, but after three long days I still haven't gotten a reply.

It's frustrating to say the least. I mean, I paid good money for that bolt and now it's just sitting in "picked" status limbo. You'd think an independent company like this would at least have decent customer service, but apparently that's too much to ask for.

Overall, I can't say I'm impressed with my experience with geapplianceparts.com. I'll probably end up finding a different seller for my GE appliance parts needs in the future.