The complaint has been investigated and
resolved to the customer's satisfactionResolved ABC Financial — unable to cancel membership at work out world gym
resolved to the customer's satisfaction
My gripe is not with Work Out World gym per se but with deceptive advertisement on the ultimate cost of membership, the customer's ability (more accurately "inability") to cancel membership, the lying salespeople who trick you into joining by saying "you can cancel anytime", and the fraudulent billing practices their billing company (ABC Financial) follows. I joined this gym several years ago and quit after a few months because I just didn't like the atmosphere at all. Well, ABC Financial has been taking out payments regardless that the contract has ended. I have written as per the fine line in the contract. I have spoken with people at ABC Financial by phone, I have gone in to the gym personally. It has been a great big circle of playing the blame game. End result is they are still taking money out of my account! I even received a call from a WOW representative who was trying to get me to extend my membership. I laughed in his face and told him no way. The joke was on me. I've been told the only way to prevent ABC Financial from taking money out is to close or change my account. This company and all the gyms that use them and knowingly take part in the circle of deception need to get hit with a class action suit!