The complaint has been investigated and
resolved to the customer's satisfactionResolved Aarons Rent A Center — damaged goods/worse customer service
resolved to the customer's satisfaction
I had leased to own a love seat and endtables, lamps and coffee table from Aaron's Rent a Center, with the intent to pay it off before 90 days to avoid the finance charges, in 2008. When they delivered my furniture the love seat was damaged in the front on the carved wood inlay and the end tables were all scratched on the surface even though they were suppose to be a "new" purchase also. I talked to the store manager about the damaged love seat and endtables and I was given new endtables, but told that the love seat would have to be repaired, per their contract. After numerous delays and useless excuses in regarding parts availability and 80 days later, I contacted the ohio attorney generals office regarding the matter. A few days later I RECIEVED a call from the store manager, telling me that I could come in and pick out another love seat if, I wished. But, I could not do it that day. I called her two days later about coming in and picking something else out and was told that my part for the couch was in and that SHE preferred that I get it repaired. After being reassured that the repair would be made within the next 2 days, I agreed to allow them to make the repair. I wanted a nice resolution to the problem and to avoid hard feelings. We are now looking at 86 days. The significance of amount of time passing is in the lack of service provided and the 90 day same as cash option possibly expiring. I made it clear to her that I wanted it repaired before the cash option expired, to avoid the finance charges. Well, needless to say 90 days came and went. The repair was made on day 91. Whenever I tried to speak to the manager she was unavilable. When I did get a hold of her on day 93 I was told that my 90 days had expired and she couldn't extend my 90 day same as cash option even though it was was clearly their ineptness and delays that contributed to the expiration of that option. Never again will I rent to own anything from Aarons and if possible from no other establishment ever again. Aaron's is a scam and a sham they shouldn't be allowed to continue to bilk the public out of money the way that they do.
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