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Aaron's

Aaron's review: poor service! 85

K
Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We rented a TV, had been paying for 3 months, then on Labor Day weekend, we took off on a trip to look at some property in northern NV where we bought some property. My wife works overnight shifts, and I am self employed where I work an hour/half from home. We got back from our trip that Sunday, and thought we would take care of all bill that were due that following Saturday when we are both home. Well Aaron's didn't wait a day over our due date, that they were sending an employee to our house. Not at a reasonable hour. The first time the guy came by was a little after 6am! My wife had just got to bed, when the door bell was ringing and pounding at the door! She told him we would take care of our payment that Sat. when we could come in. Two days later same guy came knocking (pounding) on our door again! This time was around 7:05 am! My wife told they guy NOT to come around so early and said we will take care of it!. Then three days later that Sat morning, the same guy (again) showed up a little after 7am! This time I was home! I told him NOT to every come to ur house that early! He laughed at me and told me he could come any time he wanted too! I them told him to get off my property or I would call the Sheriff! he once again laughed at me! I was really mad, so when my wife got up we went to pay the bill, then decided to call them and pay over the phone, while we were on hold waiting for them to process our payment, the manager came on the line, and started yelling at my wife, that his employee made a police report against me for threatening him! What kind of business do they run? They are worse than loan sharks! No professional business would ever come knocking on someones door so early in the morning! The manager said to me that he wanted them to come and pick up our tv! Then he told us that they are charging us $10 for every time they send some one to our house! Convenient for them, when the guy lives right here in this little bitty town? Isn't it just a "bit" unreasonable to send someone over, not only that early in the morning, but 3 times in one week, when my wife specifially told him we were on a trip and coming in to take care of the payment in 7 days?... We called the corporate headquarters and made a complaint. The business is a franchise we were told, and the owners nema is 5 star corp and a man and wife owned it, he also gave me their names... The complaint was sent to them. We should be hearing from them on Mon or Tues. This is ridiculous, they took our payment and now want to come and pick the tv up! We have a 6 month agreement with them, how convenient it is for them to take this back? Our suggestion before leasing anything from Aaron's is check them out before leasing with them. Even though Aaron's has a standard policy for all the franchises, we are told by corp headquarters, that because it is a franchise, the run things the way they want to. Even if they are out of line. But they CAN get in trouble if they cross the line. They can have their franchise license revoked... Beware!

Update by Klaus
Jun 24, 2008 10:24 am EDT

HI Jade.

My family has put up with their carp now for almost a year now. We only have a couple of payments left. When Aaron's emplyoee filed a police report on me, the Sheriff came out, and told us that No business came come that early 9:00am is reasonable. The report went no where. After that incident with Aaron's They do not come to our house at all. The Sheriff said if they come to our house and threaten us to call them right away. He said if we make our payment they cannot demand the tv back. We called that day and made the tv payment after it was made the manage came back on the phone, said for us to give the tv back! They run illegal practices. yes we have been late a few more times, but not once has anyone came back to our house! The sheriff told us he was going to have a talk with them. He must have because we dont hear from them anymore! By the way. Don't ever let them in your house ever!. They have no rights to come into your house. Also its doesnt matter if they want it back. If you owe them and even can't pay for it, it turns into a civil law suit, and they have to go the court proceedure for repossion. Do not let them intimidate you. If they come knocking dont answer the door. Or if you do tell them to leave they are treesspassing. If they threaten to call the Sheriff, let them. The sheriff will tell them to go through the court. the Sheriff has no jusrisdiction in forcing you to give it back. Does not matter what the paper says that you signed, they still have to follow the law. The only thing the Sheriff can do when called is preserve the peace. Thats all. California laws here.

85 comments
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catlover23
Rochester, US
Nov 21, 2023 9:35 am EST

I live in Indiana. I'm not an Aaron's customer but my neighbor must be because they go to her house at leastt twice a week and pound on her door. I don't know what's going on with that. but when they leave they rev their engine and peel out kicking up rocks and dirt. While doing that. they ran over my other neighbor's cat/ She was distraught. I helped her bury the cat and then I called the store. Whoever answered the phone was cocky and giggling while he said "Im sure the cat killing wasnt on purpose". No compassion at all. This stlore is in Warsaw IN. I will not ever become a customer of tjeirs

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logan hill
, US
Feb 04, 2019 12:44 pm EST

I have gotten stuff through Aarons for a long time and I have never been treated as bad as have lately there a very rude and hateful employee that works there who is extremely rude and hateful instead of trying to help out with the u have to pay gets very rude and will not accept the money I do have he told that he don't care if I have grashiments coming from my other job and demand that I pay the full amount I pay want I can and I usually pay in full my next payday I do not appreciate the rudeness I show them respect at least he could do is the same thing I will after I get my stuff paid off I will never to back to that place again

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Maridela
, US
Aug 13, 2018 9:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have informed Aarons since 7/3/18 that my oven door needed repair since I have the warranty thru Aarons and my item has yet to be paid off I requested this through the Aarons on Wheeler Road, Central Islip, NY. I also purchase and pay for the Extended Warranty to cover all my products purchased through Aarons. On 7/3, I was advised by the person who came to repair my oven that he had to return to the store and could not fix the door. After not returning on 7/9 and my appointment being ignored with no phone call or no one coming to my home even after being placed in the schedule book I filed my 1st complaint and Nia the regional manager contacted me and advised that someone from Aarons will come to my home on 7/13. After that date I was informed that they had to outsource the repair to AllPro and register the product with Frigidaire, after a Month on 8/3 I called Frigidaire for status and was told NO ONE from Aarons called to register the product. I, Myself went to register the product and called AllPro to try to schedule an appoint and was then told by AllPro that NO one from Aarons called them because if they did they would know that AllPro does NOT SERVICE the Brentwood Area. I am very UPSET since I have to do all the work to have my own items repaired when I am making my payments and also am paying for an EXTENDED WARRANTY! How is it that when it is time to make a payment Aaron calls me 5-6 times a day even when I make payments online. When I told that to Aarons in Central Islip, I was told what does that matter one has nothing to do with the other. I find that this has been the worst experience ever I have a Family gathering on SEPT 1st... Very Important and I do not have an oven for Over a month trying to just cook on a stove is somewhat very difficult with children. as to my 2nd complaint on 8/8 no one has even bother to call me not even the regional manager. My 2nd Complaint number is HSC0246774 and the 1st complaint number is #HSC0235815. I hope to have this resolved ASAP.

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chooses not to disclose
, US
Jun 15, 2017 8:47 pm EDT

I live in Fall River MA and I have had trouble making my payments for three months. I understand that they have a business to run and I have had no phone to contact them letting them know that I am having issues with making my payments. I have known the general manager from when he owned Colortyme another rental company and they still lack customer service skills. I don't let them in my house and one time, when they tried to get my furniture, I was not home, and they came in without anyone letting them in. I have told them not to come to my house because they are sneaky, they park a block down the road and knock and pound on the doors and you don't even know who it is coming for their stuff. They knock and pound on every door and window. One day, they came at 9 pm when my son and I were sleeping and knocked so hard, that it woke me up and when I went to answer the door, I was so mad that I slammed the door in their face. Now because I have been trying to work on getting furniture somewhere else, they are taking me to court. I have found other furniture somewhere else, they are refusing to pick up my stuff. I had to put some of the furniture outside just to get my new stuff in and they are so sneaky that they drove by my house to take pictures of the furniture on the lawn . COME GET YOUR STUFF! I DON'T WANT TO DEAL WITH YOU ANYMORE. A VERY DISSATISFIED CUSTOMER.

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Coven
, US
Jun 08, 2011 5:06 pm EDT

I bought a computer i3 dell the guy sold it to me as a tricore and i called dell 6 months later because arrons would not honor the repair agreement they informed me it was only a duel core this is consumer fraud and should be delt with as such. I want the phone # for head office so I can call and get this problem delt with. I think that if the people who work at arrons don't know anything about computers then they should not be selling them. If my problem does not get solved I for one will end the agreement due to a false sign up and thier breach of contract and request a full refun or no more payment and i keep the computer. I may be the little guy but I can get the job done.

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Bobby Shultz
Okeechobee, US
Sep 23, 2009 9:14 am EDT

I do not have any problem with my local Aaron's Store, they are very helpful...I have emailed Aaron"s two (2) times asking for information so I can setup an online account to pay my bill online. My problem is with cooperate folks... To date, I have NOT received a bill, invoice or any thing to assist me in setting up an online account...That's no good...
Nobody has even answered my last email request...I did receive an automated response on my first request, and that's all I have heard from you. If I DO NOT HEAR FROM ANYONE BY TOMMORROW, THEY CAN PICK THIS STUFF UP! Unhappy patron...Bobby Shultz dmsodime@yahoo.com

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dilusion
Pearland, US
May 26, 2011 12:32 am EDT

I have been a valued customer of Aarons for years. I have purchase many high end items over the years, and have always been pleased with the service I received for my local Pearland location. Currently I am purchasing a washer and dryer and had requested that my payment due date be moved to the 20th of each month. The original manager agreed to the arrangement and noted my account. The new manager Lisa Perez refuses to honor my due date change and insists (agressively) that the late fees that I refuse to pay will be added to the end of my note. I have filed a formal complaint with the corporate offices. I will not be a return customer at this location in the future. Future customers beware...

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dell
sevenmile, US
Jun 03, 2009 4:20 pm EDT

I have a lap top that has been messed up since a few weeks after getting, I have takin it in to be repaired twice now and am getting pushed out the door by the manager raymond, getting the run around saying what ever people want to hear to get them to leave his self caring or even awareness to costomers is awful, rude, and he has no right to be in the manager position with his attitude..

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Malinda's
Adairsville, US
Oct 25, 2012 12:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This guy that lived with us went to aarons and got some furniture and he moved out and left it I sent it back a week later they call me saying it was messed up and could not resell it told me I had to pay for it but its not on my name and was in good condition when it left my house. Then they came out and dropped it in my yard and keep calling me saying I have to pay for it what can I do or do I have to pay? They keep threading me but it was not my stuff

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Marvin
, US
Aug 25, 2016 1:14 am EDT

We picked out some furniture from internet catlog at aarons store in dayton ohio easttown shopping center 2 weeks before x-mas, we were told the furniture would be delivered 29th of dec. i called to check when they would be here for delivery they said they just found out that they did not make that set anymore after i paid downpayment prior to delivery actually i paid for it the day we ordered it . anyway come to find out they did and got the furniture delivered two days after it was promised. when it got here the tables were not the right ones they had the gall to send me tables that they thought i might like without even asking me first and they were broke corners were knocked off and colored in with some sort of marker the coffee table had a hole in the bottom of it the couch was broken needless to say i am a very dissatified costumer. you know we are supposed to pay $3000.00 for some piece of crap i don't think so! so my husband and i went down to the store and supposedly got things taken care of and picked a total new livingroom suit expecting that everything would be delivered right this time two days after the promised day we were wrong about everything being okay they still did not bring the lamps that we picked out and guess what no recliner who would have guessed! so i just want to say thanks alot ken and chris the only two managers in the whole world who doesnt know their a** from the hole in the ground! you really either need a new job flipping burgers or need some type of traing in a mad since.

Brandon Ceaser
Brandon Ceaser
Port Arthur, US
Aug 25, 2016 1:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The Manager Black male over 30 accused me of stealing a financed Laptop until I ask or gave him information of who was involved in the stolen case from the suspects Jerry Smith and Megan Byrd, who used my truck keys from the Authority holding them over blackmail issues being charged against me which caused my College Laptop to be taken out of my truck. The security briefcase with Laptop in it was locked up in my truck and secured but in my backseat .The provided evidence is from those two deciding to steal my truck keys from the Authority I ask to secure them my Aunt Stephanie Byrd who gave them to her daughter and family who Megan explained was given to Jerry Smith involved until I had moved safely to my living address from being accused of doing and smoking drugs.

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Kreekern
, US
Aug 25, 2016 1:14 am EDT

I have rented stuff from Arron's for over 13 yrs now! I miss my payment date due to weather conditions and then call all my references at 9 am on a saturday! The allentown Arron's on south fourth street has gone down hill quickly! Your lucky to speak to the same person twice and hope they speak english! Last time I made my payment three people it took to wait on me! The first girl was too busy texting on her phone to complete my payment, so another worker came to pick up her slack! If I coul dhave understood this worker the transaction would have been done from there! But no a third person came to finish my payment! Never will I go here again! Ur losing a value customer!

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critterkitty
Woodlawn, US
Aug 25, 2016 1:14 am EDT
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This place houses the rudest employee's. If you get behind the slightest amount they will harass you continually. Not to mention home visits where they will try and push past a family member in a wheelchair. They will not provide you with any information that you ask for including what you owe or management information to file a formal complaint. If you complain or call them out on their lies they will threaten to retrieve their items that you have on a contract thus making you lose thousands of dollars that you have already spent on the merchandise. Their business practices are unethical and very unprofessional. I warn anyone not to rent anything from this company as you will lose your money. I have never been so appalled by a businesses conduct before in my life.

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Upset buyer
,
Aug 25, 2016 1:14 am EDT

I am having problems with the Jacksonville, NC Aarons store which is idependently owned and operated.
Well I rented a washer and dryer from them back in March 08. I was very happy with them until about a month later I looked behind my dryer and found that when theys delivered it the kicked a hole in my wall which they failed to mention. I was very upset called the sales person I got it from and told him he apologized to me and told me the GM will call me to take care of it. Well a month went by still no response, so I went to the store to talk to the GM and he told me he needed to talk to the owner about it first. But the owner was on vacation so I had to wait till he got back. Another month went by went to the store again to find out what was going on I was told the GM was on his honeymoon and when he got back he would contact me. Another month went by still no response went to the store again and the GM said there was no way his driver could kick a hole through my wall I told him to come out and he would see it was a foot that had gone through my wall. He still didnt believe another month went by went to the store again very upset this time he sent a delivery person out to look at it and he took a pic by his phone and txt it to the GM. Confirming that someone had kicked a hole in my wall he apologized and said he would fix it right away. Well another month went by still have a hole in the wall I went to the store and told the GM that I wasnt going to make another payment until they fixed my wall. He said I understand I wil get someone on it right away. Well another month past went into the store again and the GM told me the employee that they had that could fix it was no longer with them. He would have to find somebody else well another month went by they finally came by one time to repair my wall I wasnt at home at the time. They finally came out and started on the wall he put a patch on it which looks horrible and they want me to paint it and finish sanding it . I will not pass my move out inspection with the way they did this and want me to finish it I am pregnant and can not do that kind of stuff they did the damage they need to fix it. Well know they are harrasing me for my payment I keep telling them when they fix my wall I will pay them. They keep sending this guy out to harrass me and he didnt know what was going on when he was out here I told him the story he called the GM and told him what was going on. I got on the phone with the GM and he was yelling and screaming at me I told him I wasnt going to deal with him anymore. I wanted to talk to the owner since this store is independently owned the owner got on the phone with was yelling and cursing at me saying my wall was finished I need to stop being a deadbeat and pay my bill I told him to take me to court and he hung up on me. Well still have unfinished wall and getting harrassed on a daily basis. Anybody have any advice.

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bridgeangel93
Jacksonville Beach, US
Aug 25, 2016 1:14 am EDT
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My family has been getting phone calls none stop from the arons we are renting from asking for the little money we owe them.But its not just the fact that we have already told them that we will pay them by the end of the week its the way they talk to you when u answer the phone.I my self just got a call from one of there sales reps who was the most arigant person i have ever talk to in my life. He called and asked for my father and i told him he was not home at the time so i asked if he wanted to leave a message and he say that he doesnt know is my father going call him back this time. witch to me was a very uncalled for reply to a very nicely asked question.

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Ujones
smyrna, US
Aug 25, 2016 1:14 am EDT

Ordered living room suite under the impression it was a brand new suit. upon delivery the bottom of the love seat was torn away, the sofa legs were missing the studs to mount them. I was promised that they would take care of this issue its been over a month, I haven't seen anyone. I have gone to the store several times to resolve this issue, and to my suprize nothing has been done. I have asked the manager to get me a new suite again they refuse to do that even though this is "a new suite " .

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Leneigh
, US
Aug 25, 2016 1:14 am EDT

I have dealt with arrons for about five years and never had a problem until now I got behind and they were either tring to knock my door down or calling me all times of day. I explain I would bring the payment in on the 21 and they told me to send the stuff back until that time and they would bring it back. Then they asked for a posted dated check and told me they would submitted it that day the next day I recieved papers to go to court. This morning they called again. I never realize they would act this way.

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Ekoshechko
, US
Jul 12, 2016 6:00 am EDT

I got a TV from them and signed a 24 month lease agreement. It's been past 24 months, I paid every month for past two years, yesterday I found out that I only made 19 payments, how can that be? I looked at the printed payment schedule that was given to me with their lease agreement and my last payment was suppose to be 7/15. They are liers, and stealers. The guy that I spoke over the phone was yelling at me and tell me that I'm a liar. Couple of months ago they charged my debit card, to some one else's account, if I was the person that didn't check my account daily I would have paid for some one else things. I mean what is going on? Don't lease from them.

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kitch
, US
Jan 29, 2011 11:26 am EST

I went to Aarons to buy a NEW computer and one that has windows 7, Called install programs the computer had been preowned, called said they would order a brand new one, in 2 months the power plug went bad, They let me use another one till mine was fixed, my coputer should take more then 3 day 2 weeks, called and was told computer was being fixed 2 weeks later I was lucky they let me use one while mine was being fixed, Old manger told me they would match anyone so I got 4 price a said i would pay what dell charged for a dell 15R was 648.00 well computer is still broke I lost 3 people who books i did, was told my problem Turn off used computer till I paid them . When I lost my income because they Lied all my book was on the broke computer Was told how was that their problem. I dealing with cancer and Lupus now i have to be talked down to as being robbed PLEASE STAY AWAY FROM THEM THEY ARE ALL ABOUT THE MONEY AND NOT THE CUSTMER

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George
, US
Apr 02, 2010 6:13 am EDT

I recently put $800 down on a 65'' HDTV and purchased a stand for $300 cash from Arron's Rent-to-own. The delivery time was scheduled between 4-7pm. The delivery guys finally showed up right at 7 which was fine, but when they unloaded the truck, they only brought the TV (which was damaged). they didn't bring the TV remote or the stand that I purchased! After saying that they would be right back with the items that they forgot, they didn't even show up at all! No phonecall or anything to let us know what was going on. They left us with a monster TV sitting in our kitchen! Completely unprofessional and needless to say i will not be doing business with Arron's ever again.

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Big O
, US
Sep 15, 2010 12:16 pm EDT

They are liars, called them and told them why I was late, told them I would make it up the next month, they said ok.Then they make threatening phone calls to my family members, call there work with *** up attitudes, come by my house make threatening comments to family members.Sent them a letter explaining circumstances, and they sent letter back to me.Also talked to one of the employee's who work's for Aaron's, he lied and denied I ever talked to him, computer is *** up, there employee's and manager's are ***.They ###d with the wrong person this time, and I hope you *** holes are readig this right now.

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garwood, US
May 04, 2012 2:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This place is garbage and so are the people. I don't know how this place is still in business. The employees are liars and they treat customers like ###. They have no idea how to manage a store. The service sucks. They sell people junk..they try to sell you the used floor models and when you ask to purchase a new item that is still in the box they ask you what could possibly be wrong with the floor models that we need something that has never been used before. Instead of pleasing the customers like a normal and professional company they tell you to get the f*** out of the store and then the employees leave the store and try to fight us and make threats to come back at 9 when the store closes to fight...get the f*** out of here..this place is a dump dont waste your time what a disgrace they way they treat people.

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angie benge
,
Oct 28, 2008 9:43 am EDT

we have been costomers there for over 3 years. we have paid off muti/ accounts with them .they have got a bunch of idiots in there and they are all against each. everybody wants to be the boss however none of them have enough brain cells to do the job.just let someone come out to your house they tell you all the drama going on in the store, who likes who who is after whose job, who stands behind the new management who doesnt. in the hartwell ga. store thats how it is anyway . after 3 years with them, and a few short weeks at work they call everyday, come to your houseand harrass you, they came the other day to pick up a tv as the guy was leaving he said i need to pick up a living room suit. there is no living suit hear that belongs to them. i should have let him take it . tyeh filed charges on him for stealing it, i just dont playng games with peoples minds like they do

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Teeboo
, US
Feb 13, 2011 11:02 pm EST

On January 15, 2011, I purchased two pieces of office furniture and started an agreement or lease on a third piece. I requested to have the furniture delivered on Feb. 1, 2011. I called the store Monday, January 24, 2011 a week before the delivery to set up an official time. The date was set for January 29, 2011. No one bothered to call or say anything. I called to verify that they were doing the delivery about 2pm; I finally spoke to Anthony who asked me to call a back about 3pm or 4pm to see if they were doing the delivery. I was on hold for over 23 minutes before I called Anthony on another phone and he answered. Of course, they were not doing it. A delivery has been schedule everyday since except Sunday. No ever bothers to call or communicate if they are on the way. I always call around 5pm to check in with the store; naturally no one knows anything. I waited in my office until 7:30pm Wed. Feb. 02, 2011before someone called to tell me they were yet again a no show. I do not want the furniture and demand a refund. I do not want to do business with such a sloppy company.

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Ronald
, US
Apr 05, 2010 2:28 pm EDT

We bought tv from aarons. we paid for 24 months, during that time it went out 3 times. now thats its paid off, 4 months now the tv went out again. called arrons got no help. we asked for new tv when it went out the 3rd time, they said no. we paid alot of money for it and we need help. we have bought alot from them and planned to buy more. where are they when you need help. the tv was to be new when we got it, now we find out it had been rented before.

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Kim P
, US
Feb 15, 2011 3:47 pm EST

They charged me 3 times in one month by check. They try to take advantage and try to bully people untill I sent my great boy friend in their.. the guy actually called my job and said he wascoming to my job I said foe. What u have 3 payments illegally and I have proof long sttory short I proved them wrong he got theahir scared out ofhim and.he was acting like hewas coming to my job to beat me up instead of them aploging forbeing wrong he got a attitude the next time he called knowing I still had one more month left.they r rude and I will never shop their again

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amy
hallstead, US
Dec 08, 2008 3:11 pm EST

i got a laptop from them and im dissabled and they had the nerve to say i was going to jail just because they hadnt gotten their pmt and my ssi check hasnt come yet i had that same problem in scranton isnt right they need to be more understanding and not so rude and hound u all the time

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Monica34
, US
Jun 02, 2011 6:31 pm EDT

I am renting 3 beds with frames only from Aaron's in Marietta, Ga. I have this place for 2 years, and despite my effort to inform the manager of late payments i still receive harrassing phone calls.I notified the store that I will be late with payment, and yesterday at 10 am Ireceived a call from the store demanding money.The general manager Steve had taken down the information and still demanding that I pay even though I a scheduled time that the manager Mick had agreed too. Aaron's has been very uncooperative and deameaning. Aaron's is a rip off 2, 000 paid and these clowns posing as professional business men still took my beds.Stay away from aaron's not a good place to rent from.

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Ripped Off BG
, US
May 17, 2016 12:37 am EDT

I paide my account with Aarons, they attempted to collect an amount beyond the contract. They carried me to Court. General District Court, Gloucester, VA Dismissed their case w/prejudice against them, on 2/6/2016. They knowingly misrepresent me as a debtor and Charge Off account, after paying in full. This company is corrupt!

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Ripped Off BG
, US
May 17, 2016 12:39 am EDT

Aarons is a cheat!

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michael wesson
,
Oct 23, 2008 3:35 pm EDT

I purchased a rca tv from arrons sales& lease in rome ga about a year and a 1 / 2 ago with the extended warranty. I guess i made a mistake of paying it off early cause now that its torn up for the third time for the exact same thing arrons is giving me the run around on it after attempting several times to contact not only arrons but also the repair center that had fixed it the first two times neither of them would return my phone calls so i had to make a trip to the arrons store and much to my surprise i still got jerked around. 3 weeks after going to there store arrons finally come up with they have called rca and rca is gonna either swap my tv out or refund my money but the kicker is its gonna take any where from 4 weeks to 4 month and this whole time im without my tv because when its paid off arrons cant give you the loaner tv thats promised with this great warranty they make you get some customer service huh!

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Donald
,
Oct 22, 2008 5:26 am EDT

My daurghter came to me and ask if i could lend her enough money to pay her monthly payment . I wrote a check out to Aaron's nobody"s name on it just Aaron's. when her boyfriend took it in for her the man there ( Bill) told him that was a 3rd. person check he can't take that need to cash it and bring the payment in then . What the heck is he talking about.My check a 3rd. person check that is the first time i heard of that alot of other have taking my checks for they'res payments but them . i had to give him cash to go to make the payment so thats bull to me . Now another one about a laptop mt granddaughter got a laptop form there, the screen went out and they wouldn't fix it so my GD had to pay for it and take it to a shop to have it fix and that cost $200.00 .So Aarons lost 2 more and I wont deal with them now.

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CB7
Emporia, US
Jan 30, 2010 2:52 pm EST

I have been a customer of Aaron's for over a year. Never late on a payment. I rented a front load washer and dryer and the delivery men didn't hook the hose to the washer properly and it begin to leak water (unnoticed) Until the carpet outside the laundry room became soaked with water. My kitchen is directly behind my laundry room and the water seeped through the walls and damaged the cabinets. I reported this to Aaron's and they sent the same guys out to clean up the mess. With a small rug doctor. After a couple of days the carpet began to smell. (like mildew) I called them again and they came by and proceeded to clean it again with the same rug doctor. It didn't work. After subjecting my family to this for over a week they finally sent a manager from the store out of Emporia to take pictures of the damages, she ran out of film and promised to come back the next day, (the next day never got here) so a family friend cleaned it for me and the smell went away. As for the damaged cabinet it remains the same. Now 1/2010 I notified Aaron's that I would be moving out of state and was wondering if I would lose all the monies I invested in the rental property. The manager out of South Hill stated that I used the stuff so I have to return it or pay it out. I can't afford to pay it out so I feel cheated. I asked could they maybe transfer my account to the state I was moving to and let me pick something from that store and add that money I already spent to the new items. She was very rude and told me they couldn't do it because they were a franchise. I told her that her rudeness made me regret ever being a customer she said she couldn't change the way she spoke to satisfy me. I asked her for the number to the owners of the franchise and she said she didn't have a number but she would send them an e-mail and someone should contact me in 48 hrs. I know that most people that rent from these type of businesses have poor credit and this is the bait used. We are paying way too much for things rented anyway. I saw a playstation3 for lease at Aaron's for $39.00+ a month, the total cost would be over $700 ridicules! WE SHOULD USE THESE EXPERIENCES WITH COMPANIES LIKE AARONS TO TEACH OUR CHILDREN THE IMPORTANCE OF MAINTAINING GOOD CREDIT. It sickens me when I see Magic Johnson promoting (RAC) stores like Aarons when he knows damn well he doesn't rent a damn thing from RAC. THE RICH KEEP GETTING RICHER BY THE HANDS OF THE POOR!
THIS IS CAPITALISM AT ITS BEST ? WORST? AMERICA AMERICA WHEN WILL IT END?

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john
,
Mar 08, 2008 2:41 pm EST

Aarons customer service is so unorganized there all just kids! We have a debit card with them they were talking out different amounts they need to have someone at there office get the book keeping in order, we called to change are card number to debit and they didn't take it in on record and they came to my house at 100am and at 3:45 am banging on my door! My daughter was so scared, i was bye the door and door wasn't locked good they put a flier on my door and turned then knob i heard them say i wont tell if you don't if they would of came in they would have been in big big trouble if you know what i mean! So the next day i called and they acted like they would not do that! Will call cops next time!

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Malkido
, US
Dec 07, 2011 7:00 pm EST

Look, if you rent furniture you should know what the contract says and what you are responsible for. They cannot just change the terms.

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Ghostwriter1974
Columbia, US
Sep 12, 2014 1:56 pm EDT

are they allowed to text you from their personal cell phone? Seems odd. They're trying to find my soon-to-be x-husband

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florida08
Orlando, US
Apr 15, 2014 12:27 pm EDT

When they came to my door they told me to pay my beeping and stop being a dead beat. this was at 715 am and they woke up the whole neighborhood that saturday morning. So i told them instead of me paying my payment to come get their stuff and I can go somewhere else. Then they decided to come back AT 1030 knowing that my son had a football game at 11 and i would be leaving the house soon. we have been dealing with this company for 3 years and i took my complaint all the way to the top. they were a franchise as well but they ended up paying me 5, 000 for harassment and defamation of character. they also fired their district manager but i still do not go to that company at all. I even got all my money back that i paid to them. having witnesses is a beautiful thing the whole neighborhood came out to testify and the suing process was amazing. they will pay you before they go to court.

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lee19854331
marlow, US
Dec 16, 2013 5:08 am EST

Well I've dealt with then to. If they come on your property. Tell them to leave . If they don't. Call sheriff .. if they will not leave your house or remove foot from door then whip there ### or shoot there ###. There in your home against your will. I pulled gun on Aarons guy and he ran for the hills. He called sheriff and sheriff told him I was in my rights. And that I could've killed him legally. So people. Don't put up with it

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calamo
Harrisonville, US
Dec 14, 2013 10:02 am EST
Verified customer This comment was posted by a verified customer. Learn more

We rented from Aarons really no problems, we paid money on 20th on 18th rent a center was calling us telling us Aarons was our of business and they took over, we had some issues with are furniture called rent a center, they have no idea what we even have help? Aarons is still open in next town, they also acted like I had more furniture then we do also. Called Aarons main office and they told me to write a letter to company is this all legal?

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PatriceS
Los Angeles, US
Oct 03, 2013 1:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

These people advertise falsely and have fine print in the terms of the contract .