Please dont buy from Aaron's Sales & Lease. I leased from them in 2002 at the Lancaster, S.C. store. Paid off three items. I have made it known to them every month I have two disable sons and I am at dr. or hospital alot. They may not hear from me for days, but I will always pay my payment before the other payment is due. The day after due date they start calling, harassing my children by telling them they are coming to get our furniture. They upset my children and get them crying. This is very unprofessional business.
I have worked in the customer service field for 10 years and never had I experienced what I experienced with Aarons furniture general manager named Keith. This store is located in Columbia South Carolina on 2 notch road. I recently gave birth to a baby, I work full time and attend graduate school full time. My computer blew up so I needed another one in a hurry. My appointment time was suppose to be from 1-5. My computer wasn't delivered until 6:30. I understand things happen. But it would have made sense to call me and let me know they would be delivering the merchandise late. I called three times that day and no one informed me the delivery man ran into complications and would be late. I wanted to voice how dissatisfied I was with the service. I only have 2 days off. With this two day i need to take care of bills, buy groceries ect. the general manage informed me that I shouldn't have called and I must have been expecting a problem. He is an complete idiot! How can someone like that be a general manager. After this, I will NEVER, I mean NEVER get anything from Aarons. I will also inform everyone I know about their terrible customer service. If I didn't need to finish my paper for school and wasn't pressed for time to get my daughter I would have canceled the order. I HATE AARONS!!!
We rented a TV, had been paying for 3 months, then on Labor Day weekend, we took off on a trip to look at...
I leased a 52 inch hd tv. It became blurry I ask for it to be fixed. They replaced it with a 48 inch and I should have gotten the same tv. Before dark the tv tore up it had so many lines that you could not see it. I called and they brought me a 52 inch this time. This was on may 9 2007. They said three weeks to fix it. When I call to check on it they talk to me like I have never been talked to by a business. They have very rude people that work there. Every time you call they have let the person go I talked to last. Take this matter serious because your store in Seneca will not be opened long. Sharonda, the manager is very very rude she want listen to me she wants to do all the talking.
My number is [protected].
Patsy Jane Couch
I made a payment of $160.00 on 5/21/07 which included $12.82 in late fee's. I wrote an even amount out provided that the $9.16 will be adjusted to my next payment. But to my surprise the money was deducted from me. I was told it was for "in house pickup" in other words the company allegedly came to my house to remove my furniture and there was no answer. Remind you no notice was left at my residence indicating that this took affect. It just so happen this amount was exactly my balance left over. My bill was due on 5/15/07, only six days late and I paid the late fee's. I will never purchase from this company ever again. I will pay my remaining balance because I agreed to. Under no certainty did I agree to be taken advantage of.
This store has the rudest and most annoying customer service I've ever experienced. There is no communication between the employees, so therefore i get harassed day & night, and have to repeatedly explain my payment plan to people who are to lazy to look up your account.
The last face to face encounter i had with these people was very rude & extremely insulting. The manager and a sales man both argued with me about my payment, which i was right about, in a barrage of insults and patronizations. I don't recommend this location to anyone unless you want to harassed by phone,at work, at home and don't mind paying their scam of late charges that don't exist in even their contracts. The worst though is being talked to like a stupid piece of trash.
My boyfriend and I are leasing a love seat, couch, tables and lambs from Aarons furniture store in Tacoma...
I feel that AAron's has been very evasive and non-cooperative and the worst thing was that I have been...