CB Retail Stores 7-Eleven Complaints #82-101

7-Eleven review: Gas overcharge

Mick Cohn of Seminole, US

Dec 02, 2022 11:52 am UTC

On November 30 I filled up at store #25077 and was over charged. I filled the tank of my Prius, which was just under half full. Prius capacity is approximately 9.3 gallons. The pump (#3) pumped very slowly and took much longer than normal. I was surprised as it went past the 5 gallon mark and went to 7.82 gallons, over 3/4 of a tank. I notified the attendant inside the store and she notified me that I had to contact corporate. I have taken a photo of the receipt but for some reason I am unable to load it to this form. I am getting a note stating: ERROR: Invalid or unsupported format. The following is the information directly off the receipt:

7.82 gal @ $3.149

Total Due: $24.66 MASTERCARD

Approval#: 03174P AUT CODE 0

Approval Time: 122104

AID: A0000000041010

ARQC:91982EF9A0F7D33

STORE #: 25077

REF#: [protected] PLEASE NOTE: The 5th and 6th digits (83) are faded already and are almost illegible. The could be "88", "63" "68"

The transaction took place on 11/30/22 at 5:28pm.

Thank you in advance for refunding the overcharge.

Desired outcome: Pleas refund me the overpayment. I believe the car needed only 5 gallons (or less) and am owed 4.2 gallons @ $3.149 or $13.23.

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