7-Eleven
reviews and complaints

It was just last night when I needed to load my Gcash.

I punch the amount to a specific machine, and got my 2 receipts because there is a limit whenever your transaction exceed to its limits.

So I held my receipts and ask the cashier boy if how much was the interest for it, and he explain everything. I gave the exact amount for the 2 receipts, and he begin to punch the amount for the first receipt, and when he will going to punch the amount to other receipt he then ask me if I am going to continue, I ask back if what's the interest for it, and he answered.

I said no don't continue, because I got overwhelmed with the amount that will going to deduct on that transaction.

Then I held the receipts and was about to leave, but then I remember the other amount that supposed to have.

So I ask him, Give back the other amount that supposed to be cancelled, he said that what I gave is just for the other receipt. I said no I gave the 2 receipts together with the complete amount for it. He insist that I did not give the exact amount for the two receipts.

He checked his machine and let me see whats the different denomination inside that box.

I said no I gave it all to you, He then ask for his colleague, to check something.

The girl then ask for the specific time the transaction held, and look for the receipt about the details.

Time pass, and he went inside also.

When he return He said that it is okay and he missed something.

Supposed to held me back the other amount, what He did is, from what I expected is to return my money.

But what he did is, he continue to transact that amount.

And I said what? you continue? He said yes, I said ok and then leave the store. And saw 2 police officer with their vehicle outside.

Upon returning to my home, I keep on taunting about it.

What if I got wrong that time are they going to tell to the police?

Is the cashier guy a scam person?

Is he want me to get angry after what he hath done?!

Why he continue the transaction, when the reason of reviewing the CCTV is to check if what he did is right or wrong?

If he count the money right or wrong?

Because It is clear that I gave him the exact money, he counted it, Im sure of it! and whoever person is in charge on that place, in front of the box or that machine, everybody knows that, that person will count first the money before that transaction happen.

The place is inside the subdivision of Greenland, Pasig City.

Check the CCTV for this concern.

10PM 11/14/2022

I have signed up for the 711 app. I am able to type my phone number into the computer on the counter; but when I go to register for the app, it tells me that my number is not valid. I have been trying for months to get the app open without success. I am interested in the free coffee, because I buy coffee twice a day, and I can only get it through the app that A. Won’t recognize my phone number and B. I don’t have an access code. It’s certainly very frustrating because I have bought dozens of cups of coffee.

Thank you so much for your time; I pray you have a blessed day!

-Vanessa Norton [protected]

Order # [protected]

Date: oct 31, 2022 @ 8:14 am

I ordered a few items and total cane out to $35.40 so as soon as i placed the order i waited outside my home at 821 w broadview dr but after one hour and thirteen minutes outside i recieved the notification of my order being canclled and still being charged for it and when i emailed yall all yall told me is my items were scanned and drivwr was on the way so i have to pay even if i didnt recieve items

On Oct. 22 at 1:15am at Nw 36th and Penn in Oklahoma City, Ok , This Black Male that has the so call Thrift store next door keep coming in grabbing food and drink all the time and walking out without paying for it and the blond head headed male store clerk see him walking out with and said nothing and He keep going inthere grabbing all the time you will see on cam at this time doing and if you will look in the oast when he there you will see he does it a lot, something has to be done about him doing this you all are losing money.

3 days ago I bought a chicken dinner. Cutting into it chicken was raw inside. I let that go. 10-22-22 in a hurry to get home stopped 7-11 on Wilson Conroe Tx gave cashier a 20 bill for gas. Waited 5 min pump not on. Went back in he said I never paid for gas. Said he never seen me and didn’t remember no money for gas. Embarrassed me. Lot of customers in line. I ask if camera on. Made it sound like I was thief and shaking head said he turned on pump. He didn’t. Back in store he started telling me I didn’t do pump right shaking his head acting like I stole gas! 3:45-400 was time. Chk it.

On 11 Oct 22 around 8:30 am, i pumped gas into my tank at store number 37272 in Norfolk Va 735 E Oceanview Ave. but the pump didnt print a receipt. I didn't want to go in because the way the store manager treats me. It all started a few months ago when i complained about the mini tacos. Since then Ive felt like the morning crew dont like me. Rose i think is the managers name and there is another guy who she must have said something to because Rose, him and the security guard treat me like i stole something. Im intimidated to go in. I avoid it and go to the 7-11 by the dog park even though i work within 100 yards of that 7-11.

So I walk in and ask for a receipt. Rose said CAN YOU WAIT TILL I GET TO THE REGISTER. I said you weren't that far away. And at that moment she pretty much verified my suspicions. When I left i was very upset to the point of me shaking.

My mom stopped by the 7-11 at 1645 Easley highway pelzer sc to use the restroom yesterday morning around 4 to 430 am and the door was very hard to open when she finally pushed to get it open she fell cause her to hit the right side of her head body and right arm she stated she was knocked out for about 5 minutes before getting up and telling the cashier names Katie that's she fell in the restroom. She continued her day until about 730 to 8 pm and she really started hurting she called me and ask me to take her to the ER today

On Oct 7, 2022, my husband and I went to 711 to purchase some items, we headed to the register to pay and waited. A black female approached the register with her phone on her ear having a loud conversation. she never said a word or even acknowledge us. she added the item told us the amount with her hand stuck out, still on her phone talking out loud. my husband gave her the change and a bill, she returned with our change and turned and walked away. Her customer service was absolutely terrible. I also work with customer service and DO NOT treat a customer in that way. Her attitude and her distraction on the phone were horrible. There were a couple of brown paper bags and my husband grabbed one and put our items in it. we would never go to the 711 on 159-35 Cross Bay Blvd in Howard Bch 11414.This incident happened between 11:00 and 11:30. The Employees on 113 and Liberty in Ozone Park are very nice and pleasant. [protected]@gmail.com

I went in to get gas today to this 711 on 7858 Van Nuys Blvd, Van Nuys, CA 91402, forgot to look at the pump number, and politely asked the cashier, "Nayelli" (red/orange hair) I pointed out to the pump where my car was parked. She nodded her head and charged me with a really rude attitude. I questioned her if she was upset that I didn't see the pump number, and she responded angrily. She has no respect for customers. 👎🏼👎🏼👎🏼

Keep in mind that I come here very often!

I been trying to get a hold someone can help me about a complaint of a 7 11 across from cardal drive . I had talk to someone she said she take care of it. It has not been take care of it at all. So I'm not happy. I have that 711 through there trash in my back yard I had talk to them . They said they make sure it won't happen. My dog got sick eating what was thrown in my yard. It's the coworker that work there. They just toss the trash hoping it get in dump no. Now we have rats all over coming in my yard almost in my house. I talk to to them about it he said I'm trying to fix it put traps. I'm sorry you need call a perfectionist to take care of it . I have talk nicely and complain about nothing. I'll keep emailing till someone any one to help.

Order number : [protected]

Date: Sept 13, 2022 @ 8:37pm

Total: $ 29.91

I put an order for 3 twisted teas and cigarettes in but i had an emergency and had to leave my home so I canceled order but for some reason wen i called yall they said they still wanna charge me for the full amount of $29.91 and that is not right especially when ic ancled it and never received order.

I filed a complaint on September 1, 2022. I received the following reply on September 2, 2022: I

Sue Hand

Sent from my iPad

On Sep 2, 2022, at 10:48 AM, 7-Eleven Customer Care wrote:



Thank you for contacting 7-Eleven!

We have created case number CS1447451 just for you.

Expect a response from one of our team members in the next 24-48 hours. Be sure to check your junk/spam folders just in case we end up there.

If your issue is urgent, please call us at [protected].

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It is now September, 13, 2022 and I have heard nothing.

I was retained at the gas pump for 45 minutes.

The cashier cancelled my transactions if I took more than 45 seconds to get gas after payment was made. She made me walk back and forth into the store to make payments over and over again.

I even made payments outside the pump 4 times, Transactions would be approved, and she would cancel them and laugh every time I went back into the store to ask her why she was doing this to me. Harassment stopped as soon as I took out my cell to record her, she then refused to take payment from me. After more than 8 attempts, 4 different pumps and seeing what the employee by the name of VICTORIA was doing, another employee who was kind took another payment from me and walked outside with me until I got gas. He wanted to make sure that she would not cancel another APPROVED transaction again.

I was able to leave the gas station 45 minutes later. From the beginning, I made Victoria aware that I had no gas so I could not go to another gas station. A police report was made against her for harassment, somehow, she found her actions to be funny that night. AVOID THIS GAS STATION IF YOU CAN.

The cashier he's always said to me he doesn't do cash app transactions .He said the owner of this store have had told him do not make any transactions or deposit of any kind after 7:00 pm

I'm very upset about it because I have to go to another store that's it's far from my house and they will due at anytime

Also he have an attitude very rude

I don't know he's name but he is skinny and tall he always work at night time .

Do not fall for this "legit-scam" from 7-Eleven Fuel Card. You will get charged over $80/mo extra on top of the fuel charge. $10 for paper statement and the rest cannot be account for. They will be listed as "Other Adjustment" It took us over 4 months to cancel it. They use Wex Bank and good luck getting a customer service. You will wait for 30 min and the machine will give you a run around.

I tried to purchase 2 bottles of juice! I forgot to enter my phone number! Then I tried to type in my phone# so I can get the discount! But he gave an attitude! Told dont type in the phone number because he already open the cash register! And I tried to enter the phone number! Then he talk alot of [censored]! Asked me to get the [censored] out the store! So I asked my money back! And he came out from the register tried to fight me! I do not want another unpleasant altercation with this rude person.

Had the most horrible time today. Maybe I visited the worst store in Miami. I went in the store to grab a little breakfast and some coffee at the 37250 store on 183rd street. An employee near that counter started talking to me in spanish and referenced sandwiches on the counter near the back of the store which was odd to me because they were on the counter, NOT in a cold or hot case as they should be. He spoke in reference to the 2/$3 slider burgers and said 2 tres dolares, which I understood to mean 2 for $3. I told him that they are supposed to be inside of a cold or hot case. Then another guy saw our translation issues and came over and helped me translate and basically the employee said no no theyre cold. I ended up declining to buy them and elected for hot pizza. I got an iced coffee that states ANY SIZE FOR $1 and 2/ $3pizza and a $1 cookie, got to the pay counter and the woman at the pay counter didnt speak English either. After she scanned my bar code for the 7-Eleven rewards the price was still incorrect so I bargained with her to just ring up the cookies and pizza and take a few other guests until you can resolve my coffee issue. She understood that to mean I didnt want it and put the coffee in the back counter. After a few customers I asked if I could be helped and another woman came out whom Im guessing is the manager and I heard her reference to the other employee that the coffee was for medium. But I told her no it says ANY SIZE $1. She ripped the sign off even though I asked to take a photo of it. She ignored me and kept walking and tried to block me from taking a photo of the deal sticker which I still was able to snap a photo. She ended up ringing up my coffee and it still came out higher than I was supposed to pay. Charged me $1.38 and taxes in Florida are 7% so it should have been $1.07. I speak some spanish and after I took a photo of the burgers on the counter and not in the cold or hot case the male employee in the back started saying to me, “what are you, a Chibaton?- which is cuban slang for a tattle telling [censored] kisser. I’ve never been so disrespected and insulted by more unprofessional workers than these. I’ll never step foot in that location again. Also why are they hiring people for the front who cant speak English? This is horrible.

I walked in to 7-11A lil after midnight on August 29,2022 a employee by the name of Jessica was treating me very badly saying hateful and rude stuff cuz i would not go find her any methamphetamine earlier that day tried explaining 2 her i was clean & tryin to stay that way she than was yelling in the store at me cus I was tryin to check my food stamp card and she made me very nervous and i dropped my urpee so i try 2 pay 4 my 12 pk. And she takes it and tells me 2 get out i leave and then she comes outside threatening me and trying to fight me calling me a low kife [censored] so. Im getting a lawyer to sue her and 7-11 if theres not something done about it! Her name is Jessica and works graveyard shifts at prairie and pueblo blvd. In pueblo Colorado..