1xBet review: Urgent complaint regarding withdrawal issue

Dear Support Team,

I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration with the recent experience I've had with your customer support regarding a withdrawal issue. My withdrawal request was marked as successful, but unfortunately, the funds never reached my bank account. Date: Sep 22, 2023

I initially contacted your support team by phone, making three separate calls to inquire about the status of my withdrawal. During one of these calls, I was advised by a representative to send my account statement to confirm that I hadn't received the money. Following her guidance, I promptly sent an email containing the necessary documentation.

Regrettably, since sending that email, I have been left in the dark, waiting for a response. It has now been more than 24 hours, during which time I have sent a total of 12 follow-up emails to your team, all of which have gone unanswered. This lack of communication and responsiveness from your Mongolian agent has been both deeply disappointing and frustrating.

Moreover, I am extremely disheartened by the apparent arrogance and irresponsibility displayed by your agent during this ordeal. As a loyal customer, I expected a much higher level of service and professionalism.

I implore you to take immediate action to resolve this issue and expedite the process of getting my rightfully earned funds back into my bank account. I kindly request a swift and comprehensive investigation into this matter and a prompt resolution.

I understand that issues can arise, but timely communication and efficient problem-solving are essential for maintaining trust and confidence in your services. I trust that you will address this matter urgently and provide a satisfactory resolution.

I appreciate your prompt attention to this issue and look forward to hearing from you soon with a resolution to my withdrawal problem.

Sincerely,

Gantuya

Account number: [protected]