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1xBet review: Closing my account (withdrawal code not sent to me)

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5:17 am EST
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Hello good time

My account number : [protected]

I created an account on this site about six months ago. When I wanted to make a withdrawal, I was asked for documents. I sent all the necessary documents to the security department. They asked me for several months for various documents to verify my account. I have provided them with my documents in the form of a video and a photo of the back and the front. I did everything that was needed. I filled several forms on the site. During two stages, I made a video call (Skype). At the end of the site, it asks me for a withdrawal code. According to the website, an email should be sent to my email address (screenshot of the attached page of this message). Whenever I send a message that I have not received this code, they do not understand and do not give me an answer. Please follow up that I have this code. Let's say that I have been withdrawing my money for several months, but I can't log into my account.

I forgot the password of the e-mail I used to register on the site and I have shared this with the security department. I think my e-mail has not changed and this code was sent to the e-mail whose password I forgot. This e-mail is I have registered on the site with it and I don't remember the password "aazam.[protected]@yopmail.com" I requested to change the email and the security department told me that your email has changed to this new email "aazam.[protected]@gmail.com" follow up to send me this code thanks

Claimed loss: $510 in my account balance

Desired outcome: Open my account for withdrawal

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Jan 26, 2024 8:24 am EST
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Dear Aazam Gharaati,

We hope this message finds you well

It appears that you are currently undergoing the verification process, which is an essential procedure to ensure the security and integrity of your account

To facilitate and expedite this verification process, we kindly ask you to follow the instructions outlined on our website. These instructions have been specifically designed to guide you through the necessary steps to complete the verification successfully

As for your email - you should contact support team directly (info-bn@1xbet-team.com) as they are in charge of such situations.

Thank you for your cooperation and understanding in this matter. We appreciate your patience and look forward to successfully completing your verification process

Best regards,

Alex, the 1xBet Team
Update by Aazam Gharaati
Jan 27, 2024 7:33 am EST

I sent a message and they are not responding. Please follow up so that they will respond to me

Jan 29, 2024 9:29 am EST
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Dear Aazam Gharaati,

Thank you for reaching out to us. We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.

Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.

We appreciate your patience and assure you that we're working diligently to address your concerns.

Best regards,

Alex, the 1xBet Team
Update by Aazam Gharaati
Feb 04, 2024 4:17 am EST

Hello

I have been checking my documents for a few weeks now and I have not received any answer. I need a code. How long did it take for them to answer me yet?

Feb 05, 2024 9:21 am EST
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CY

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Dear Aazam Gharaati,

According to the information provided by our security team, you must follow the instructions on the website. Can you clarify what exactly is currently displayed on the screen?

The code has nothing to do with verification, but if you need it at the moment, you need to resolve this issue with our support team

We appreciate your patience.

Best regards,

Alex, the 1xBet Team
Update by Aazam Gharaati
Feb 07, 2024 3:31 am EST

On this page, it asks me for a code to withdraw, which should have been sent to my email, but I have not received the code. Please follow up and send me this code. The security and support department is not responding to my emails.

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Feb 07, 2024 6:38 am EST
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CY

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Dear Aazam Gharaati,

Can you specify if you have contacted our support team via email? info-en@1xbet-team.com. They will be able to help you with code. If you have already contacted them - we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.

Best regards,

Alex, the 1xBet Team
Update by Aazam Gharaati
Feb 07, 2024 6:57 am EST

Yes, I sent them an email about two weeks ago and have not received any response

Feb 07, 2024 9:15 am EST
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CY

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Dear Aazam Gharaati,

According to our Security Department 21 days ago you had access, so now you have either restore access or wait for an answer of our support team

Best regards,

Alex, the 1xBet Team
Update by Aazam Gharaati
Feb 07, 2024 5:40 pm EST

I sent a message to both email addresses, but I do not receive a reply!

security-en@1xbet-team.com

Update by Aazam Gharaati
Feb 14, 2024 7:20 am EST

Now, I have been sending messages for several months and no one is responding. How should I follow up?

Update by Aazam Gharaati
Feb 21, 2024 3:39 am EST

Why doesn't anyone answer me? Why doesn't anyone follow up?

Feb 21, 2024 9:20 am EST
1xBet customer support contacts
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Address

CY

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File a complaint Write a review
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Dear Aazam Gharaati,

Thank you for reaching out to us!

For now we have provided you with all possible information. You have either restore access or wait for an answer of our support team. Verification won't be finished If you do follow the instructions on the website.

Thank you for your understanding in this matter.

Best regards,

Alex, the 1xBet Team
Resolved

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