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Replied
Withdrawal problem
[protected] is my id ..i proved all my documents but they block my id.. it was 61400 bdt in my ballance,,,plz help me
my gmail id is [protected]@gmail.com
Complaint no: ID #[#[protected]
24 apr 13:28
name:yarul mondol
fathers name; sahidul mondol
mothers name: Rojina begum
date of birth:10-06-1987
incident time|23 april 2022 1:45 pm
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit problem
1. BDT Wallet No (User ID-Gaming):[protected] 2. Transaction ID/TrxID:9DF1A6PFRX 3. Client Phone No:[protected] 4. Agent Phone No:[protected] 5. Time and Date:09-06pm (15/04/2022) 6. Amount:4000 7. Screenshot
Desired outcome: 1.BDT Wallet No (User ID-Gaming):[protected] 2.Transaction ID/TrxID:9DF1A6PFRX 3.Client Phone No:[protected] 4.Agent Phone No:[protected] 5.Time and Date:09-06pm(15/04/2022) 6.Amount:4000 7.Screenshot
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Rs 3500 not credited to account
I made an deposit from UPI on 22nd April of rs 3500 money was debited from account but not credited to 1xbet account after trying to contact the support team they told to raise the deposit request but this time the payment details suddenly change please help me out
User name anu98368
Id [protected]
E-mail [protected]@gmail.com
Desired outcome: Please either refund me or send the amount my 1xbet account
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Withdrawal
Withdraw is not complete because they tell that use same method in both withdraw and deposit and when i deposit with upi fast and in withdraw the upi option is not coming
Desired outcome: Withdrawal will only apporved when made using the same pement method that was use to make deposit
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit
1.BDT Wallet No (User ID-Gaming):[protected]
2.Transaction ID/TrxID:9DF1A6PFRX
3.Client Phone No:[protected]
4.Agent Phone No:[protected]
5.Time and Date:09-06pm(15/04/2022)
6.Amount:4000
7.Screenshot
Desired outcome: 1.BDT Wallet No (User ID-Gaming):[protected].Transaction ID/TrxID:9DF1A6PFRX3.Client Phone No:[protected].Agent Phone No:[protected].Time and Date:09-06pm(15/04/2022)6.Amount:40007.Screenshot
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review.
We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID.
We will check all the information and provide you with the answer there.
All the best,
The 1xBet Support
1. BDT wallet no ( ID-GAMING ID):[protected]
2. Transaction ID/trxID:718BU2BT
3. Client phone No:[protected]
4. Agent phone No:[protected]
5. Time & date: 1.31 a.m &14-5-22
6. Amount of Deposit:2000
West 1xbet
My gamelink id:[protected]
Wallet number:[protected]
Date:[protected]
Time: 16:46
Amount: 6900
Request ID:[protected]
Screenshot video
ডিয়ার সার আমার সমস্যা সমাদান করে দেন
Replied
my acount loss password
Iforgot my 1xbet made withuot anumber so i have my acount with yuor number so help me
Desired outcome: [protected]
ok Iwait for yuo pro
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Withdrawal approved but not credited
Hello team , this is to inform you that these mentioned below withdrawal requests wasnt credited to my account and some of them got rejected by operator i dont know why and even that all money not credited to my bank account even not returned to my game id which is [protected]. Mentioning withdrawals request no. Below along with my pdf passbook statement of my bank . 1. Withdrawal request no. [protected] of amount 3500 got rejected its was created on 8 april. Money still stuck not come in game id nor in bank 2. Withdrawal request no. [protected] of amount 2800 rs got denied ( payment processing error) created on 13 april . Got denied yesterday after 7 days money got stuck . Not received in game id nor bank account. 3. Withdrawal request no.[protected] of amount 15000 rs not credited still under process request got approved but not credited. Kindly look into this. 4. Withdrawal request no. [protected] of amount 5000 rs not credited still pending but request got approved not credited to my bank . Kindly look into all these above query else . I have to file a legal suit against 1xbet as my money got stucked since last 10 days and every time ur consultant via chat told me to wait for more 7 day again 7 days which is very unprofessional. If i dont get these withdrawals in next 2 days then i will pursue the legal suit for scamming customer against 1xbet . Kindly look into it asap and revert positively if i didnt receive any revert within 24 hr. I will file case. Attaching screenshots and pdf of bank statement kindly check
Desired outcome: Kindly resolve this issue as ur chat support in india is very very pathetic.
I have already sent that mail before making a complaint here and ticket id is [protected] no revert was received till not ticket generated on 21 april 2022
@1xbet i am unable to see ur comment kindly mark an email to mughlaidastarkhan.laxminagar@gmail.com
I have already contacted over email which is info-ind@1xbet-team.com and ticket no. Is [protected]
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We value your feedback, and I wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Thank you for your review!
Please note that at the moment withdrawal of funds could take up to 7 business days.
If you haven't received the funds within 7 days we kindly ask you to write to email - info-ind@1xbet-team.com with your bank statement in PDF format, your client ID number and the transaction details (the exact date, time, the amount of your withdrawal, payment system and the screenshot).
If you have any other questions, please contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/. We'll check all the information and provide you with the answer there.
All the best,
1xBet Support
Replied
Deposited money is not transfered to my gaming account
I have deposited 2000 rs on 19 April but it still didn't transfered to my gaming account and i have emailed every detail they have asked for and my TICKET ID" - #[protected] and coustmer care no is not responding
Desired outcome: I want my money back
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Wrong result displayed, switching the positions of team 1 & 2.
1) I bet on one match on europian t10 series on total score in 10 overs will be over 100.5, suddenly rain arrives, & match reduced to 5 overs only, my team scored 59/2 in 5 overs. They first refunded the amount, and declared me lost. Whether on other betting apps, used by my friends, they got a refund.
This is similar to the case when I make a bet on Lebanon basketball league, I bet on the total score would be under 89, & I won that, but they refunded my amount. So sad.
2) I bet today on the final match of sharjaah t20 league, bet was whether the batting team score 187.5 over or under in 20 overs, I bet on under 187.5 runs. Team scored 182/9 only in 20 overs, i checked the bet I got shocked. Actually they changed the position of the team from team 1 to team 2. Means the team which was initially at team 1 becomes team 2 in the second inning.
These are all [censored]. They are making people fool.
Desired outcome: Problem not resolved yet, infact there customer care executives are so arrogant.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback.
In order for us to understand all the situation, please describe your question in more details and provide your client ID and the bet slip numbers. Also, specify the sources that confirm the bets are win. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Replied
My Account blocked after I winning some bets...
Hello.
I am "Mahdi Gh. Kupaye". with account number [protected].
I am a football fan. I recently became acquainted with different types of sports betting an interested to do that. I researched from friends and acquaintances about a good and reliable site with which I can deposit and withdraw from Iran easily. finally I selected 1xbet.com. and I deposited all of my annual savings. and then, after some bets and mix bets, my account was blocked and asked me for Id card and documents. after I sent them, I received a message: "Your account is under verification. Please, login to your account via PC in order to see the instructions."
then when I logged in with PC, just see this window (attached photo). and after 72 hours I did not received another answer. and also when I send every another email to security team always I will receive this same message:
"Your account is under verification at the moment, you should follow the instructions listed on the website."
I'm so worry. I need my funds for my university education expenses and also my old father's treatment costs... please help me someone... thank you so much. every seconds is like as a year for me...
Desired outcome: Please unblock my account, as soon as possible....
I logged in with PC, just see this window with title "block appeal" and after 72 hours I did not received another answer. and also when I send every another email to security team always I will receive this same message:
"Your account is under verification at the moment, you should follow the instructions listed on the website."
after 48 hours an email I received that "You need to provide copies of personal identification documents. Please log in to My Account and upload the relevant photos."
after it after 72 hours asked me to send my deposit transactions by my e-wallet.
I sent all of every things that they wanted but at the end now, I received a funny request:
"The review of your claim is suspended until we receive copies of the personal identification document (a notarized copy of your passport or national ID) and of documents confirming the deposit of funds into your account on our website. The documents must be sent by post to the following address: PO Box 856, Lviv, Ukraine, 79008"
they asked me that I send my documents from Iran (a sanctioned country) to Ukraine (a war-torn country!). all peoples know that we can't send any Postal package from Iran to European centuries because US sanctions.
1xBet is Scam, because they used every trick to don't give me my 6100$ money.
In my account I didn't get any email yet... I'm awaiting still...
please help me. I need to work by my account. tonight is semifinal of European Champions League. I loss them one after another...
I followed instruction in my personal account. but there was jus this message (attached). "the result of investigation will be send to the email address you provided with your claim."
but I didn't received any new email yet.
why I should wait so much time? I want to do bet and my fovorate matches while passing one after another...
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We value your feedback, and I wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Thank you for waiting!
We've checked all the necessary information regarding your question. In order to proceed with the verification process, you need to follow the instruction in your personal account.
All the best,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Please call on their customer no. These are [censored] people
Replied
Cheating on jackpot
They are announcing fake winner to scam people to play.
When i play TV bet program
In jackpot announcement my last 5 number of id is show winner.
But amount show in mobile app and web is total different.
When i contact them,
They didn't provide me full data and just said i'm not a winner
Desired outcome: Apology and pay full amount show in web.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit Payment not received
24 houurs gone but my deposit amount is not received ... Why are you not give me my reply i am still waiting for my money... Please tell me what is this ... Now i will decide for a FIR
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Withdrawal
today 17/4/2022 1:00 am i requested to withdraw to my bank debit card but after approval the amount came back to 1xbet as " operator error " so I need to change the wallet for deposit and withdrawal.
Desired outcome: I need to change the wallet for deposit and withdrawal.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Not credited since 5 days.
I deposited 300 5days ago and its not credited till now.
Contacted support via email and chat but no response, I attached every detail to them but not resolved.
Its a bad experience with 1xbet.
They gave me ticket number-[protected] but no use
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit not credited in my account
Payment account number ending 1732 Dated april 15 2022 A total of 70 dirhams I deposited 70. Aed into my account using my visa card. It was not reflected. The first deposit was okay but the second time it was not any more credited and reflected int my account though it says deposit successful as well as the bank already notifies that it was already...
Read full review of 1xBet and 21 comments
Replied
1x bet
Thank you very much for your help. With your help, I was able to get my money back.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
My transaction amount not deposited in my 1xbet gaming account
amount paid through Paytm
1. Reference no : [protected]
2. Amount : 300 rupees
3. Sahjade Sajid Ali Siddiqui Paytm no : [protected]
4. Gaming acc : [protected]
Please help
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit problem
3,4 din ho gaye lekin paise abhi tak deposite nahi huwe
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit problem
Hello sir,
On 04-04-2022, I made a deposit of 400 BDT through Fast Bikash. Today, on 11-04-2022, the deposit money was not deposited. Below is the proof of all the information
1.BDT wallet no(user id): [protected]
2. Transaction id: 9D4406WP92
3. Client number: [protected]
4. Agent number: [protected]
5: Time: 12:21 am
6: Date: 04-04-2022
7. Amount: 400
8. Screenshot: bkash screenshot given below
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review.
We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID.
We will check all the information and provide you with the answer there.
All the best,
The 1xBet Support
Replied
Sir mere 3day ho gaye par deposit money not show
Mene 500rs deposit kiye jo 3days over hone ke baad bhi nhi aaye plz help
Mene 500rs deposit kiye jo 3days over hone ke baad bhi nhi aaye plz help
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
About 1xBet
Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.
Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.
Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.
Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.
Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.
Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
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1xBet contacts
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1xBet emailsinfo-en@1xbet-team.com80%Confidence score: 80%Supportpublic.relations@1xpartner.com60%Confidence score: 60%Supportsecurity-en@1xbet-team.com50%Confidence score: 50%Security Departmentb2b@1xbet-team.com50%Confidence score: 50%Partnership Queries (Online)marketing@1xbet-team.com50%Confidence score: 50%Public Relations and Advertising
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