Replied
No one help me to solve my problem
Dear my account id is [protected]
I create my account by using One click registration from 1xbet website. I got my User id and password from website after successful registration.
I also made deposit but after that I was automatically log out. From then I can't log in with my given account id and password which was given by 1xbet.
To solve thus problem I mailed [protected]@1xbet-team.com and they asked for my NID card and selfie. I sent them. After that they aske some questions, I also answer them.
After all this security Department reply me "Your data is currently being verified. You will receive an answer shortly."
But it was 17-05-2022 mail. Till then the security Department ignoring me so that they cannot solve my problem also not replying me.
This was really painful for any customers. I also make my deposit which is now really costy for me and my family.
My security email Ticket id is [#[protected]]
I also give deposit screeshot here also in the Facebook page as you told me here before.
Desired outcome: Please slove my account problem
I already gave there everything. But not get any help.
Why security team didn’t response me?
My account id is: [protected]
Name of Problem: After making deposit I can't log in with my id number and password. Also security team asked my documents, after receive every documents they are not complete my verification process even didn’t give any response Yet.
Amount of money: 149000 bdt taka
Payment method: 1xbet cash bdt agent.
Date and time of first report to support: 15 may 2022 I mailed to support team.
My security email Ticket id is [#[protected]]
Thank you for your feedback!
In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ directly with providing your client ID. We'll check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
Gaming company
Recently I have deposited through Neteller and now I am unable to withdraw a funds to Neteller it is showing some error message
And my withdraw to bank or UPI your team is keep on rejecting my withdraw
And I don't know why you people rejecting the withdraw
Untill withdraw got successfully I won't play or deposit and I will suggest my friends not to deposit and play 1x is a fraud company they are not allowing to me a withdraw
And I will compliant in gambling association let's see what they will take a action
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback!
In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details.
We'll check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
Account Verification
Name : Vaivaswat
id :[protected]
I have been using your website for 5 years and was not facing any issue until one month back when i received request to send documents to Securities Team for account verification.
As requested i forwarded my pan card which took 2 weeks to be verified. Then your team asked me to provide my Neteller account transaction details ([protected]@gmail.com).
I then informed your team that this Neteller account is in closed state since 4 years and have not used it for any deposit in 4 years.I have made most of my deposits through my bank savings account to which your team then told to provide deposit details made through my personal savings
account .Today i forwarded all deposit details made through my HDFC bank savings account along with my account statement .In response ,your team is again asking me to provide Neteller account .
Regarding this issue i had also posted my complaint in this website to which you told to share 3 months personal account details or Netteller details. ([protected]@gmail.com)
If my Netteler account has permanently been closed 4 years back then how am i supposed to provide its transaction details. You have provided so many options to deposit money then why are you asking for Neteller account which was closed 4 years back. Why are you wasting my time .Be clear that you have no intention to return my money.Either your securities team is being run by a bunch of psychos who like to torture customers or by fools who do not bother to read previous emails or try to understand any situation. Had i been aware that you will torture me like this i would not have deposited a rupee.
What is the point of asking for Neteller account details which i have not used for any deposit in the last 4 years.Please return my money or else i have no option to take help of my social media influencer friends to post regarding my issue and tag all celebrities who endorse your fraud website.Screenshots attached regarding my issue
Desired outcome: Please verify my account and return my money
I have now provided email from Neteller confirming my account was closed in 2020 which i have forwarded to securities team however your team replied by saying, please provide original files. What original files .May i know what original file is needed now
I have already shared proof of Neteller account closure despite which securities team is asking me to provide Neteller account details. When i have deposited most of my money through savings account why are they asking for Neteller account details
Hi Team i have already shared proof of my Netteler account closure with securities team despite which they are asking me to share Neteller transaction details
Thank you for your patience!
We've checked all the necessary information regarding your situation. In order to resolve your situation as quickly as possible you need strictly follow the instruction from the Security Service and provide requested documents. In case if your Neteller account was closed, you need to send the email confirmation from the Neteller regarding this to the Security Service. Please follow these instructions
All the best,
The 1xBet Support
Thank you for contacting us.
We've sent the additional request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
Namibia vs Hong Kong
05 jun 2022. Slip number [protected]
I won but status showing I have lost.
Please help me to solve this problem and send my money back.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
1x bet
I have made withdraw request 9 time but all time they reject my request ..not a single time they completed my withdraw request while using same method to withdraw which I deposit.i have tried to contact thier support but they are not helping me..every time they say thay your withdraw can take up to 48 hours..after around 40 hours they reject my withdraw request and say create again a request
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback!
In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details.
We'll check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
Info
Why nobody in your company can provide me with your full mailing address. I am considering taking legal action and need mailing address of this corporation.
All your agents over the phone, chat and email will not provide that information to me.
This is not acceptable, you holding my money hostage, I will have to spend 5x that amount on legal fees now just to get them out.
I know that you operate in grey area in Canada, but that's not an issue I have with you.
I hope someone here can provide me the information I need.
Resolved thanks a lot for helping me to deal with that sequrity department
Thank you for your patience!
We sent the request regarding your situation to the Security Service and received an information that at the moment you are undergoing a verification procedure according to the Terms:
2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified
The verification procedure is standard for each betting company
In order to proceed with the verification process, we kindly ask you strictly follow the instructions and provide requested documents to the Security Service
If you'll have an additional questions, you can contact us in any convenient way, we'll be sure to help you
All the best,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your situation. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
Account authorization
I deposit money in my game account. Now I am unable to use that money. I contact customer care they tell me to contact the security mail of 1xbet now they want to assure that I am the owner of the account even though I am logging in from the same device as always. They ask for government id card photos, I provide them that then they mail me again to provide pan card photos I give them that also. Now suddenly they are asking me for my bank statement. I told them I use upi because I have not activated my internet banking and I cannot access the statements without it. I told them I can provide the information of the last transaction I made but they clearly refuse to activate my account or give me back my refund. This is not the first time I had to re activate my account but they never troubled me like this before. Either please provide the refund or unlock my account. I am not applying for a government job that a betting website suddenly requires all the details of about me.
Email : vishang.[protected]@gmail.com
Unfortunately the only thing they did was mail me that there is nothing wrong with my account except the fact my account was blocked then my deposited money was taken from my account under the pretext of charge back from google pay and then they unblocked my account so everything is suppose to be fine ?
Game ID : [protected] .
Issue was when I did a deposit of 5k in my account and I couldn't place any bets I contacted admin support and they told me to write a mail to security . Security asked for government documents then they asked for one more document and then they asked for bank statement.
After that they say why did I do a charge back on a past transaction , I told them I didn't do and then sent the same copy paste mail again saying please give us a reason for charge back. I told them I did by mistake because this was not going anywhere. Then they said wait for reply from analyst and my money is gone from account. The thing here is I got proof since I did payment from google pay and you cannot do a charge back from google pay (common sense) anyhow if we leave that common sense I got proof of that transaction in my google pay of no flags were raised regarding that payment.
Update : They are asking my UPI ID to be shown as my bank account number in my bank statement which is not possible ! Is this is a new way to scam people out of money ?
Thank you for contacting us. To understand all situation, please describe your situation in more details with providing your client ID. We'll be in touch and answer you
All the best,
The 1xBet Support
Replied
Money deposit issues
Hello sir
My name is katta sairam
On 20/04/2022 I am try to deposit in my 1xbet account 20,000 rupees money debit from my bank account. But not credit in my 1xbet account
I am send my mails to 1xbet caustmer care but there is no use
My 1xbet account I'd is [protected]
Transaction I'd T2204201744199022948892
UTR NO [protected]
Please help me sir
Desired outcome: Please refund
Hello
I am sending screen shot for proof money debit from my account how would you say payment system problem
Iam send ur given official page also msg still not any reply . I am sended screen shot also
Thank you for your review.
The issue is on the side of your payment system. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there.
Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Slot game (big apple wins)
I was using 1xbet from 03 years & my experience level is diamond. But I have lost more than 450000 INR. It seems like they don’t want to pay me back. They are just eating my money. I have taken personal loan of 02 lakh & lost in 1xbet. Now I am stuck with 1xbet because if I left then no hope for get my money, if I will still play then might be lost amount will increase. If I asked for cash back they said you don’t have any cash back in your account. How is it possible. My account Id is [protected]. Please help me.
Desired outcome: Please check my transactions & provide me whatever I have desired as a good customer of 1xbet.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. On your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
About withdraw and no customer service proper response
My nam yogehs i have added money through rupay card option in May,after winning 1000 on my 10000im trying to withdraw money bt there is no option to withdraw through rupay card,and other options r not working and bank transfer r getting rejected by operator no customer service helping us,this fraud work going on or wht,can u pl ans,from last 4 days I'm trying to withdraw after 24 hours it getti rejected
Desired outcome: I want my money back my customer ID is [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - info-ind@1xbet-team.com directly with providing your client ID and the transaction details. You'll surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
I have a 8000 euro in my account and i cant withdraw
The asked me to send them the credti cards and bank statments of it
I sent them by email after this tthe told me to make this by pc by there website and i have sent them
Now they tilling me to sent these the same documents that more than 5 times i have sent them by a posta to ukraine because they know that ukraine now in war and they will not recive it
Such a mafia and no law for them
This problem since january
The complaint has been investigated and resolved to the customer's satisfaction.
Thank for your review!
To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
main account balance
I deposited 285tk 01/06/2022 at 20:42...then i bet 6 multies.i won 4 multies and got about 780tk.this blance was shown to my account at 4:30 am then vanished as blance zero..but why?
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshots). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
1xbet
I had deposited Rs400(300+100) in my account which hasn't been added to my account yet.
My gaming id is- [protected]
Phone no. -[protected]
Date and time for Rs 300 transaction-1.26pm,25th May,2022
Date and time for Rs100 transaction-8.59 am,29th May,2022
Transaction id for Rs300-[protected]
Transaction id for Rs100-[protected]
The money was sent to the the Account holder's name- GGopi ([protected]@upi)
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review.
The issue is on the side of your payment system.
We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there.
Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
dont get my money
i despoit of 50 from jazz cash in 1xbet but its about 4 5 hour i didnt recieve my payment.so help me to get throught out from this scam .and reply fast as u can and i also share the prove of my payment slip .help me plz
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Decline my withdrawal giving various reasons
In the starting this app was working well but from past few months it is horrible no problem customer support team no proper response I request you to close this app due to irrespective of support and many more this 1X bet app should be banned complete so that they do not fake people on their fake platform
Desired outcome: Please banned this app
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshots). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Looking forward for quick solution of Verification
I am with 1xbet for the long time. I am also an affiliated partner of 1xbet with 200+ clients. I deposited 3-4lakhs per month not make withdrawal so many. Couple of days ago i won bets and won a lot playing via 1xgames then my balance was 8lakhs then I can't make withdrawal. They asked me to mail security team. I did and gave all necessary documents on 29th May but still there has no final answer and now i stake in some sports with loss 3-4 lakhs taka in 1xgames .Now i can't understand that will my account be verified or not thats why i can't deposited money too.
As an affiliated partner my clients are looking forward to me that 1xbet is scam or good one. So please verify my account fastly because i never did any wrong. I am a member of your community so why i will do any wrong, I mail info-en too but no response. It became a burden now for me please let me know something about verification then i will deposit and play otherwise when i won my games I can't make withdrawal. If this happens then my 200+ client will also loss their faith on 1xbet.
So i am looking forward for quick solution of my issues.
Thank you 1xbet team.
My user ID: [protected]
Security team case ID: [#[protected]]
Desired outcome: Will be happy if my account is verified. I want to stay with 1xbet with all my client who are connected with my affiliated partner account.
I submitted all the documents 4-5days ago but still no response. I mail in security department, info-en even in Facebook page but no response at all.
My 1xbet ID: [protected]
Security case ID: [#[protected]]
Thank you for contacting us!
In order for us to understand all the situation, we need more information. Please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
1xBet Support
Replied
a mistake with your system
Hello,
My account Id is: [protected]
I made a bet on the number of offsides. The number of offsides was 3 when I bet. But a few minutes later I saw that the number of offsides in Google was 4, but you still kept the number 3 on your system, so I had to sell that bet so as not to lose all my money. I saw later that you corrected the number of offsides. That is, by the time I sold the bet, I had already won that bet. Please check my bet and correct it.
Bet slip: [protected]
Hello. thanks for your answer. Dear friend, it seems that you did not understand what I mean in my questions. The problem is something else, I bet on the number of offsides in the friendly match between the teams of Bahrain and Thailand. On the number of offsides greater than 3.5, that is, if the number of offsides was 4, I would have won. At that time, the number of offsides was three. A few minutes later, while watching the game live, I saw that the fourth offside happened and I had to win at the same time. But unfortunately, your system kept the number of offsides the same as 3 until the last minutes of the game in the first half, and when I saw that I was losing all my money, I had to sell my bet at a high loss if I had won the bet at the same time. . This means that if your system did not make a mistake and was not updated late, I would have won and I would not have had to sell my bet. At the end of the game, I saw that your site has updated the number of offsides to 4. You can easily find out that I am right by checking the time of offsides and selling my bet. Thank you for reviewing and resolving this issue
Thanks
My account Id is: [protected]
Bet slip: [protected]
Thank for your review!
To understand all the situation, please describe your question in more details and provide your client ID and the bet slip number. We also kindly ask you to provide links to the sources that confirm the bet is a win. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit not credited more than 23+ days
1xbet deposit not yet done - more than 23 days
I made a deposit of rs -25000 through payment gateway 'UPI Fast' to 1xbet merchant partner 'Baroda E Gateway', it’s been more 23 days now the amount has not been credited to my gaming account
I have sent payment screenshots, Utr Id , bank statement and transaction date and time after waiting for 14 days
Please deposit my amount by today
- don’t try to make excuses every time
I have also provided all the requested details in the Facebook/Twitter as well after waited for 14 days
As usual there was no response from mail/ Facebook which I had sent for last few days
Please don’t make me to wait for more time
Kindly solve this issue by today and deposit to my gaming account - [protected]
Utr Id -[protected]
Bank statement/ screenshots already been shared multiple times as per communication
One of the worst customer support by 1xBet , they always try to make excuses
Like corresponding specialists are working
But they never reply to my query
Please solve it as early as possible
Also if any doubts , you can check my previous deposits for last two months
Thanks
Desired outcome: 1xBet -deposit not yet doneNo response , Poor customer service
1xbet deposit not yet done - more than 25 days
I made a deposit of rs -25000 through payment gateway 'UPI Fast' to 1xbet merchant partner 'Baroda E Gateway', it’s been more 25 days now the amount has not been credited to my gaming account
I have sent payment screenshots, Utr Id , bank statement and transaction date and time after waiting for 14 days
Please deposit my amount by today
- don’t try to make excuses every time
I have also provided all the requested details in the Facebook/Twitter as well after waited for 14 days
As usual there was no response from mail/ Facebook which I had sent for last few days
Please don’t make me to wait for more time
Kindly solve this issue by today and deposit to my gaming account - [protected]
Utr Id -[protected]
Bank statement/ screenshots already been shared multiple times as per communication
One of the worst customer support by 1xBet , they always try to make excuses
Like corresponding specialists are working
But they never reply to my query
Please solve it as early as possible
Also if any doubts , you can check my previous deposits for last two months
Thanks
Thank you for your review.
The issue is on the side of your payment system.
In order to resolve your question please contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID.
We will check all the information and provide you with the answer there.
Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Without any notification 1xbet block my one click registration where is my deposited 149000 bdt taka
Dear my account id is [protected]
I create my account by using One click registration from 1xbet website. I got my User id and password from website after successful registration.
I also made deposit but after that I was automatically log out. From then I can't log in with my given account id and password which was given by 1xbet.
To solve thus problem I mailed [protected]@1xbet-team.com and they asked for my NID card and selfie. I sent them. After that they aske some questions, I also answer them.
After all this security Department reply me "Your data is currently being verified. You will receive an answer shortly."
But it was 17-05-2022 mail. Till then the security Department ignoring me so that they cannot solve my problem also not replying me.
This was really painful for any customers. I also make my deposit which is now really costy for me and my family.
My security team email Ticket id is [#[protected]]
Desired outcome: Please unblock my account and able to withdraw my deposited funds
Dear my account id is [protected] I create my account by using One click registration from 1xbet website. I got my User id and password from website after successful registration. I also made deposit but after that I was automatically log out. From then I can't log in with my given account id and password which was given by 1xbet.
I told everything on Facebook page but they are also ignore me.
Its not the system of any bookmaker company that without give any response about ongoing verification process.
Please make me use my account.
I have my NID card
Selfie
Deposit time and date
Deposit screenshot
My security team conversation ticket id is : I didn’t add my phone number or email address so that i can't use forget password option [#[protected]]
I Already send to Facebook page everything you asked. But no you are also not replying me on facebook message.
Please check my message.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback.
To check the status of your verification procedure, please contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. You'll surely receive the help needed on this situation
All the best,
1xBet Support
Thank you for your feedback.
If you are customer of 1xBet Company and faced with controversial situation, describe it please to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and provide your client ID number. We will check all the information and provide you with the answer there.
All the best,
The 1xBet Support
Replied
Unfair!
Unfair bookmaker! I paid the funds at 1xbet, but they don't let me bet. But they don't let me withdraw those funds! They avoid concrete answers via email! They stole my money!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
We have received your comment. Thank you!