Replied
Deposite Payment not received
Dear sir,
With sad to say, i deposite several Time in my several account but i mam not payment after saverl days.i dont know whether i will get payment or not.at this moment what can i will do. please suggest me how and where i can complain against BDT agent and 1xbet Also.
Game ID-[protected] D.D12.10.22(5days)
Game ID-[protected] D.D 15.10.22(2days)
Game ID-[protected]-D.D3.10.22(14days)
Desired outcome: I'd appreciate your response
Dear sir,
I already did this with all accurate documents but no reply. Still this issue is pending.i dont konw i will back my money or not,i wish 1xbet give me clear message this money wil be back or not.
Dear sir, Reply message After want proof i sent then still i dont any message from them, i sent reminder after 2-3 days but no reply, at this sitution i just want to know them whether i will got my payment or not. if not just message me with reason, i want clear message from them i will got my payment or not
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]
In order to deposit 2000TK in 1xbet, I cashed out 2000TK to agent Nagad Number( [protected] on 11/10/2022) but money is not added to my player id still now. I emailed them but they have not replied and have not added my money to the player ID... I am providing all the transaction proof and my player id below.
Player id, - [protected]
Transaction ID,-- 71HD2G1M
Client no,-- [protected]
Agent number, -- [protected] #নগদ
Date, -- 11/10/2022
TIME 7:17 pm
Amount -- 2000.00 BDT
Desired outcome: Please add money to the player ID (Player id, - [protected]) or refund it quickly why are you making drama...
![1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected] - Photo 1](/images/complaint/full/1412466/1665679768368128251.png "1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected] - Photo 1")
![1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected] - Photo 2](/images/complaint/full/1412466/1665679768143361769.png "1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected] - Photo 2")
![1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected] - Photo 3](/images/complaint/full/1412466/1665679768244709089.png "1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected] - Photo 3")
![1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected] - Photo 4](/images/complaint/full/1412466/1665679768291852687.png "1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected] - Photo 4")
![1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected] - Photo 5](/images/complaint/full/1412466/1665726616904147446.png "1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected] - Photo 5")
![1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected] - Photo 6](/images/complaint/full/1412466/1665726616391518393.png "1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected] - Photo 6")
![1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected] - Photo 7](/images/complaint/full/1412466/1665726616175241076.png "1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected] - Photo 7")
![1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected] - Photo 8](/images/complaint/full/1412466/1665726616821952660.png "1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected] - Photo 8")
Transaction ID,-- 71HD2G1M
Client no,-- [protected]
Agent number, -- [protected] #নগদ
Date, -- 11/10/2022
TIME 7:17 pm
Amount -- 2000.00 BDT
mail: basar4492@gmail.com
#plz add money to my id or refund it; i emailed them and requested call back but my money is not added or refunded
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Deposit not reflecting after 3 days
Hello,
It has been over 36 hours since I deposited money through Ethereum crypto currency and nothing has reflected yet.
I have sent you many mails to [protected]@1xbet-team.com and yet no one seems to care.
My e-mail: [protected]@gmail.com
Account id:[protected]
Please see below the transaction hash below.
Transaction Hash:
0xe8c4b96cd2742de6d8a7edbc6c0b4e0fc150a10289145976fe639bc38c9c8800
Status:
Success
Block:
[protected] 9709 Block Confirmations
Timestamp:
1 day 8 hrs ago (Oct-[protected]:35:59 AM +UTC)
From:
0x416299aade6443e6f6e8ab67126e65a7f606eef5 (Luno 2)
To:
0x231c89a2822bde642247b734944c7f2e14418c8b
Value:
0.[protected] Ether ($55.32)
Please assist.
Kind regards
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. In order for us to understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit problem
Dear,
I was deposit in my account 1000BDT, But i didn't yet received money in my account. i already email on [protected]@1xbet-team.com but they didn't yet respond. please help me.
Player id: [protected]
Transaction id: Bkash 9JC31DTSH5
Bkaah wallet No: [protected]
Client no: [protected]
Agent number: [protected]
Time: 7:10 PM
Date: 12/10/2022
Amount: 1000 BDT
Dear,
My deposite problem not yet solved, kindly help me.
my problem resolved by this e-mail transaction-bn@1xbet-team.com
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
1. Game ID : [protected]
2. Trx ID : 71J8BWT0
3. Client Number : [protected]
4. Agent Number : [protected]
5. Date and Time : [protected]:53 am)
6. Amount : 500/- (Nagad Wallet)
7. Screenshot : attached
Hi, MD shahabuddin emon
আপনার 1x_Bet ডিপোজিট প্রবলেম সলভ না হলে জানান । ৩০ মিনিটের মধ্যে সমাধান করে দেওয়া হবে।
Case [#347894]
জনাব,
আমার ডিপোজিট সমস্যার সমাধান এখনো হয়নি, দয়া করে আমার ডিপোজিট পেতে সাহায্য করুণ।
Replied
Account issue
I have being verifying my account for the past 1 months now. They keep telling me to send some documents and I kept sending it to a point that they're asking for the same documents I sent before but I kept sending it.
It's been more than 2 weeks I last heard from 1xbet concerning my account verification. I have come to the conclusion that they're trying to scam me. Even if they can't give me my winnings they should just refund my deposit
Desired outcome: They should give me my money
@ 1xbet support
It's been 3 weeks I followed the instructions from the security department but no response
Player ID : [protected]
Date : 15 September 2022
Amount: 4000 dollars
My issue is about my account being blocked for months now and the security department stopped messaging me 2 weeks ago after I sent all the documents they requested for
It's not solved yet. It's being more than a month and they stop messaging me about 3 weeks ago
Thank you for your patience
We made a request to the Security Service on the situation and received an information that at the moment you are undergoing a verification procedure according to the Terms:
2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified
The verification procedure is standard for each betting company
In order to proceed with the verification process, we kindly ask you strictly follow the instructions from the Security Service
If you'll have an additional questions, you can contact us in any convenient way, we'll be sure to help you
All the best,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Hi, Abdulsamad
আপনার 1x_Bet ডিপোজিট প্রবলেম সলভ না হলে জানান । ৩০ মিনিটের মধ্যে সমাধান করে দেওয়া হবে।
Case [#347894]
Replied
1xbet does not pay my money
I am a 5063031 id no 1xbet user. earnings over 500 thousand TL manually, I made a request to withdraw 80 thousand TL, I was approved. 3 days have passed and it has not been sent. The security unit requested documents from me, I sent the necessary documents, I was told that they would respond back that they had been processed, 3 days have passed, there is no return. Rates have been reduced. I am not open to any process, I have shared the images of the account, please help.
Desired outcome: İ want the company to pay my money.I've been playing on this site for years i do not accept this injustice,i am waiting for an urgent return
dear 1xbet, you have sent 200 thousand liras sus payi.what about my remaining 300 grand? do you need this place? give me my money back, you've eaten my right.you have thousands of players, I demand that you give me my 300k money, you have been stalling for months.give me the rest of my share.
i still haven't paid my money, my account has been closed, my 380k money is inside bırakıldığı.ve they've banned it from all ip addresses.this is the real face of betting companies.if you make a high profit, they won't give your money, 1xbet has a huge sponsor environment.you have to pay my money
dear 1xbet, you still haven't returned to my side.you've blocked everything.you've confiscated my account.you extorted my money.you've reset my balance.aren't you going to make a comeback? You have a partnership between Barcelona and Paris, do we need to convey this situation to senior managers?how can you usurp my right?
dear 1xbet, you have usurped 380 thousand TL, you have reset my entire account.this is your justice.this manager is the way you manage.how can you usurp my right. you sponsor big teams.i demand the remaining 380 thousand TL to be paid, please make a return
Visual. I have not opened an October account, I have followed the bonus rules, I have been a member for 9 years. he had a balance of 588 thousand, paid 200 thousand and closed the account. They deleted the balance.Do not trust this site.I didn't get the money I was entitled to.i would advise anyone to beat our right.unless a solution is found, we will continue to complain about you in every social area.
I was shocked by the response to my email today.i found out that my account was closed.I have been a member for years, there is no record of what you have written.you're extorting money that I'm entitled to.why are you closing my account.you're stealing my rights.the whole world sees you here, you can't confiscate my winnings.please, I want the necessary correction to be made.
Unfortunately, your turkey site has deceived us. We are very strong in Turkey and global social networks. If we are not paid, we will announce your site as a scam on twitter and other social networks. Please think carefully. We will definitely not bark this injustice. We will petition the international federal cybercrime unit and request that all your accounts be seized. solve this problem is our last warning.
Thank you for your patience!
We've checked all the information regarding your situation with the Security Service. At the moment, you are undergoing a verification procedure according to the T&C:
2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified
The verification procedure is standard for each betting company. In order to proceed with the verification process, you need strictly follow the instruction from the Security Service. If you'll have any additional questions, please feel free to contact us
All the best,
1xBet Support
Replied
Deposit Problem
I have deposited 10,000 BDT on 2nd October 2022 via Fast Nagad (One of their deposit method) but they haven't add balance to my account. I have also mailed them and it is around 10 days but I got no response. I have tried via chat and every possible ways but they didn't response or give my money to the account.
Please see the last transection on the screenshot. Here is my details:
Player ID: [protected]
Payment Method : Fast Nagad
1xbet Nagad Agent: [protected]
Transection ID: 71GXFERX
Amount: 10000 BDT
Date and Time: 3 October 2022, 7:52 PM (GMT+6)
Desired outcome: I would like have the balace on my account or a refund.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
1xBet - 1xbet rejected my 2000 TK deposit from Bangladesh on 11/10/2022 #Player id: [protected]
In order to deposit 2000TK in 1xbet, I cashed out 2000TK to agent Nagad Number( [protected] on 11/10/2022) but money is not added to my player id still now. I emailed them but they have not replied and have not added my money to the player ID... I am providing all the transaction proof and my player id below.
Player id, - [protected]
Transaction ID,-- 71HD2G1M
Client no,-- [protected]
Agent number, -- [protected] #নগদ
Date, -- 11/10/2022
TIME 7:17 pm
Amount -- 2000.00 BDT
Replied
Banned account with 18051 USDT
ello,
I am registered on 1xbet under the ID: [protected]
I deposited by cryptocurrency and not by credit card.
So far so good, I'm winning large amounts up to $18051.
Then I wanted to withdraw, 1xbet blocked me and asked me for identity verification, I sent them everything they asked for, card photo, with selfie, proof of deposit, etc. then I get a reply from them as if I am using falsified documents from another person when no, they find excuses not to pay me! When I already proved my identity by any means they wanted, they don't have the right to take my money like that, especially since I have bills to pay in a hurry
They find excuses to say send me your bank statement, what's the connection? Who tells them that I have a bank account? Especially since I deposited by cryptocurrency and not by credit card.
I've been permanently excluded by finding a silly reason that I'm a fake person.
I have contacted Curaçao Gaming for a complaint, I will not leave my money like that
And the worst thing is that I have asked them for all the documents that are required but they refuse me without giving any explanation... they do not answer me anymore!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your patience!
We've checked all the information regarding your situation with the Security Service. At the moment, you are undergoing a verification procedure according to the T&C:
2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified
The verification procedure is standard for each betting company. In order to proceed with the verification process, you need strictly follow the instruction from the Security Service. If you'll have any additional questions, please feel free to contact us
All the best,
1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
Blocked my account with money
Dear security team
My account id number is [protected].
I created my account id from 1xbet website using One click registration option. I heard this website from my friends so i was created my account and i was new.
I made deposit 2000 bdt at 03-05-2022 and 149000 bdt at 03-05-2022 at 11:35 am( local time). After made my deposit i tried to log in but I cannot log in with my password which i find on the 1xbet website after registration.
I deposited my money from our local 1xbet cash agent Whose name was Asaduzzaman. Also mention that his withdrawal address is Chattagram Chattogram kumira Sitakundu 24/7 pos.
I also not added any email or my personal details on my account as i can't log in after made deposit.
Its really worried matter for any new clients.
I contacted with [protected]@1xbet-team.com but they replied to contact with security Department. So i write here my account issue here.
Here is my New NID card And My login details which i tried after my registration.
I hope 1xbet will solve this problem as soon as possible and make my account usable so that I can use my account.
Kindly regards
Khatun
Desired outcome: Unblock my account
I mailed them many times but they didn’t reply my email till now. So i complain here.
Please help me.
Thank you for your feedback.
Could you please specify, have you contacted the Security Service? If not, please write to this e-mail address - security-en@1xbet-team.com and describe all the situation with providing your client ID number. You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Deposit problem
Sir i have diposit problem.24 days gone but they are Don't solve my problem .i was try to diposit by fast bKash 20000/ taka (Bangladeshi currency). Diposit was successful but i didn’t get money yet In my 1x bet account. I was send email as per 1x bet law. But they are want video proof . that's why I also was send it by email. But they are Don't solve my...
Replied
I transferred my money deposit in 1xbet app but he did not receive
My account ID number Is [protected] name Musadiq Fareed. I have sent money in my 1xbet app Dated7-10-2022 time 2:10am through Easy Paisa fast deposit Bank in this number [protected] this dealer name was Muhammad Rashid. I am from Pakistan many hours have been passed, money has not arrived in my account, my transaction receipt ID is attached below. I have sent money on the number you gave, If you reject my application from where will I find Muhammad Rashid. I'm giving you all the proofs Tell me what is my fault in this, please be merciful with me thanks I also email and they rejected my application how do I get my money back please help me with whom am also receipt of money sending you
Desired outcome: Please make strong a deposit system in Pakistan .and get my money back
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
the security team cancelled my winning without any evidence
My Account no. [protected]
on 29/9/2022, i have some winning and perform my withdrawl, i have meet the turnover and should be able to do my transaction. Evetually the customer service email me and ask me to send my Personal Identification Photo, after that request to verified me by using selfie together with my ID and email. I do as by instruct.
After all, i have been told that by term as below attachment. I am 100% play the game using my own Identity , name as bank and myself doing all transaction. (I manage to pass all verification)
lastly my winning over 2500 is deducted, my initial balance after winning is rm5000++. after take off my winning , balance in my account is rm2000.
I have withdraw rm2000 after that, and hereby i want to file in this complaint. please do update me as i am really furious and dissapoint of your company handle this.
Thank you
Desired outcome: I want my winning over RM3000 to transfer back to me As soon as possible .Thank you. If your team need more verification, please call me Malaysia [protected].
Hi,
For your information , before my last bet my balance is RM2500, BUT after that just give me back RM2000 instead of RM2500. Please investigate into this. update me as soon as possible. Thank you
I get to know this 1xbet from my sibling. and start to play this Account i have been loss plenty of money too. My sibling invite me as referral. If this consider multi account, please change your 1xbet term to be not allowed to invite other to play.
Thank you for your patience!
We've clarified all the necessary information according to your situation with the Security Service. Your account has been blocked because of the violation of the Terms about the opening of the multiple accounts:
2. 26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
We've also checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the sum of your deposits. You have already done that successfully
Thus, the Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable
Best regards,
The 1xBet Support
Replied
Withdrawal problem
I made a last deposited of 4000$ in my 1xbet account to play an odd of less than 1.3 As soon as I requested for withdrawal they denied me telling me that I had to send some documents to the security department for verification this was more than 2 weeks ago. I kept sending the documents they asked for to a point that they requested for my BVN(Bank Verification Number) I had to sent it because my money was as stake
At some point I had to tell them to just cancel my winning and refund my last deposit they ignored me
Yesterday I was asked to logging to my account to fill another form I had to do it because I don't really know what to do again..You guys have mad my life a hell since the past 2 weeks . I won't say more than that
I'm still waiting to get a response from you. Thank you
Someone should help this is not fair
ID :[protected]
Yesterday they told me to login to my account and provide another document, document that I've provided 2 weeks ago as part of the email thread from the security department they keep asking for the same document
I've sent those documents yesterday 3 times consecutively but I know they won't reply me until after 3 days and then they will tell me to provide another document and then ghost me for the next 3 days again because that's how they've being doing for more than 2 weeks now
And where will I provide my customers ID to you sir?
You guys don't join 1xbet..they will block your account when you start winning big and then tell you to send documents...they won't reply you until after 3 days then tell you to send another document like that like that until you're tired of replying them
The international court of justice should look into the action of 1xbet . They scam people of their deposit even if they can't give them their winnings and they are skin color biased
Someone should help please..this is my life savings
Thank for your review! In order for us to understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit abuse by 1xbet
I made 2 deposit into their ethereum wallet but they did not credited that.
I have tried
- calling them
- sending a message on twitter
- asking help on live chat
- messaged them on whatsapp
they ignored everything and above all that when you ask for update they ask you for proof again and again so I have sent them same screenshots and transaction hash 4 times.
I would recommend be very careful with their crypto agents they dont care about your money its now 1 and half day past still no response back for them.
Zero Customer Support
Abusive agents on live chats
I dont know why I trust them again and again.
Desired outcome: My deposit is not credited.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank for your review!
To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Hey I suggest you enlist the aid of a cryptocurrency tracking company,had similar issues recently.
I was helped by RMCLTD their based in the U.S
Ema!l rmcltd @ protonmail . com
I also made a formal complaint on; mailxto.com/crw9ys
They resolved all my issues smoothly.
Replied
Blocked appeal
I have 1400+ USD
I was requested for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for birth certificate and utility bill I uploaded. Now they want these documents via post to Ukraine. It's more than 3 months my account blocked. 8 days ago 1xbet emailed they my account is being verified the result will send shorty but still I didn't receive any result. Now When I email them I receive an automatic mail that my account is under verification. Please Sir solve this problem as soon as possible. My claim was to change the withdrawal method. Now I decided to transact with same Method. Please active my account.
I have 1400+ USD
I was requested for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for birth certificate and utility bill I uploaded. Now they want these documents via post to Ukraine. It's more than 3 months my account blocked. 8 days ago 1xbet emailed they my account is being verified the result will send shorty but still I didn't receive any result. Now When I email them I receive an automatic mail that my account is under verification. Please Sir solve this problem as soon as possible. My claim was to change the withdrawal method. Now I decided to transact with same Method. Please active my account.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank for your review! To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit
made deposit, got a message saying "deposit was rejected by operator" despite me sending in screenshot of transaction, and using all the info stated.
mind you, i have made 3 previous deposits using same method.
emailed, no response.
contacted via online text chat, only to get told to "please hold on"
and 35minutes later, nobody [censored]ing responded
what the bloody [censored] service is this?
Desired outcome: give me my money
3 days and nobody replies to my emails..great job scammers
scammers all of you. why not YOU provide evidence that you actually did send the funds out to me?
nobody ever replies, and i've sent all the info requested
give me my money back now.
where's my money?
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Payment not received as the odd given at first.
On last 25/09/2022 (03:02) I made a multi bet with system setting (6/9).
The stake amount was BDT 320.
That time the odd was almost 3 or above 3.
But after winning the bet they just gave me BDT 80.They didn't give me the winning amount as the odd shown in the first place moreover they took my money.
ID number:[protected]
Betting time:25.09.2022(03:02)
Bet slip number:[protected]
Desired outcome: I hope you will solve this issue in no time.And hope I will get my money back.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. On your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
Poor customer service
These guys can’t be serious, yesterday I was using 1xbet and I was winning suddenly I got logged out and I could not access to my account, due to 2 factor authentication, I have done all what their customer service asked me to, but no result, I have been asked to send an email to [protected]@1xbet-team.com, I sent 3 emails they never answered, now I understand why 1xbet will never be on the available Ontario betting sites because its just a scam and that’s why specialists highly recommend people to avoid using 1xbet, I advise people to read more about them https://www.snbet.ca/1xbet-ontario-review,
And switch to bet365 or betway at least you will get your money and a good customer service
Dont waste your money on 1xbet , they will simply scam you , after long waiting time no result from their poor customer service, be honest guys only once in your life , look at what all players write about you ! You must be ashamed of stealing people money
I sent 3 email but never got an answer , my account was locked with more than $800 , i’ve read a lot of complaints in askgamblers.com from people who have been scammed by your company , you can ask you colleagues to reply to people inquires and find a solution
Thank you for your feedback. In order to resolve your question as quickly as possible, you need to contact our Support Service - info-en@1xbet-team.com directly with providing your client ID. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
1xbet block my deposited account without notification.
I opened my account and made deposit. But after made my deposit, 1xbet instantly blck my account. I mailed [protected]@1xbet-team.com but they even didn’t make response of my mail.
I complain here and find a response on Facebook. Facebook security told me to mail [protected]@1xbet-team.com.
Today i also mail [protected]@1xbet-team and after sometime security Department asked my account id. I also gave them my account id and my NID card picture. But after that they remain silent without giving replay.
Dear my account id is [protected]
After making deposit i can't log in with my password.
I didn’t also add my personal information as now i can't log in.
I kindly requested to 1xbet security team to solve my account Problem as soon as possible also give back my deposited money.
I mailed them but no one response my email after geting my account id. Why 1xbet scam my own deposit money?
Thank you for your feedback. In order to resolve your question as quickly as possible, you need to contact our Support Service - info-en@1xbet-team.com directly with providing your client ID. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
Force to lose my multi bet
Hi, I have multi-bet on 1xbet bet id number № [protected], but in the match between Christopher O'Connell - Jason Kubler after 1-1 sets Jason got retired and not completed the match. I was shocked to see the 1xbet lost my bet though the rules say if the match is not completed how do you lose my bet?
please check and fixed the issue
Desired outcome: credit me the winning amounts
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
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