Replied
Deposit
made deposit, got a message saying "deposit was rejected by operator" despite me sending in screenshot of transaction, and using all the info stated.
mind you, i have made 3 previous deposits using same method.
emailed, no response.
contacted via online text chat, only to get told to "please hold on"
and 35minutes later, nobody [censored]ing responded
what the bloody [censored] service is this?
Desired outcome: give me my money
3 days and nobody replies to my emails..great job scammers
scammers all of you. why not YOU provide evidence that you actually did send the funds out to me?
nobody ever replies, and i've sent all the info requested
give me my money back now.
where's my money?
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Payment not received as the odd given at first.
On last 25/09/2022 (03:02) I made a multi bet with system setting (6/9).
The stake amount was BDT 320.
That time the odd was almost 3 or above 3.
But after winning the bet they just gave me BDT 80.They didn't give me the winning amount as the odd shown in the first place moreover they took my money.
ID number:[protected]
Betting time:25.09.2022(03:02)
Bet slip number:[protected]
Desired outcome: I hope you will solve this issue in no time.And hope I will get my money back.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. On your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
Poor customer service
These guys can’t be serious, yesterday I was using 1xbet and I was winning suddenly I got logged out and I could not access to my account, due to 2 factor authentication, I have done all what their customer service asked me to, but no result, I have been asked to send an email to [protected]@1xbet-team.com, I sent 3 emails they never answered, now I understand why 1xbet will never be on the available Ontario betting sites because its just a scam and that’s why specialists highly recommend people to avoid using 1xbet, I advise people to read more about them https://www.snbet.ca/1xbet-ontario-review,
And switch to bet365 or betway at least you will get your money and a good customer service
Dont waste your money on 1xbet , they will simply scam you , after long waiting time no result from their poor customer service, be honest guys only once in your life , look at what all players write about you ! You must be ashamed of stealing people money
I sent 3 email but never got an answer , my account was locked with more than $800 , i’ve read a lot of complaints in askgamblers.com from people who have been scammed by your company , you can ask you colleagues to reply to people inquires and find a solution
Thank you for your feedback. In order to resolve your question as quickly as possible, you need to contact our Support Service - info-en@1xbet-team.com directly with providing your client ID. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
1xbet block my deposited account without notification.
I opened my account and made deposit. But after made my deposit, 1xbet instantly blck my account. I mailed [protected]@1xbet-team.com but they even didn’t make response of my mail.
I complain here and find a response on Facebook. Facebook security told me to mail [protected]@1xbet-team.com.
Today i also mail [protected]@1xbet-team and after sometime security Department asked my account id. I also gave them my account id and my NID card picture. But after that they remain silent without giving replay.
Dear my account id is [protected]
After making deposit i can't log in with my password.
I didn’t also add my personal information as now i can't log in.
I kindly requested to 1xbet security team to solve my account Problem as soon as possible also give back my deposited money.
I mailed them but no one response my email after geting my account id. Why 1xbet scam my own deposit money?
Thank you for your feedback. In order to resolve your question as quickly as possible, you need to contact our Support Service - info-en@1xbet-team.com directly with providing your client ID. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
Force to lose my multi bet
Hi, I have multi-bet on 1xbet bet id number № [protected], but in the match between Christopher O'Connell - Jason Kubler after 1-1 sets Jason got retired and not completed the match. I was shocked to see the 1xbet lost my bet though the rules say if the match is not completed how do you lose my bet?
please check and fixed the issue
Desired outcome: credit me the winning amounts
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Refund INR 20000 on 6 August is still pending
I have deposited INR 20000 on 6 August at 1:35 pm. I received successfull msg. But payment of 20000 didn't credited in my wallet. I emailed 1xbet they said me send us screenshots of payment. I sent them. Then they said you payment hold by bank. Within 14 days you will get. After 14 days I again didn't get anything from 1xbet. I emailed them but they are not replying me.. I sent multiple emails and asking why you are not refund my money. They are not replying me.. I am so fed up. Please see the attachments of payment which I deposited.. please resolve my issue.
My ticket number is [#[protected]]
How much time you will take or i need to post on twitter.?
On 6 August i deposited 20000 not credited my account.. i have sent bank statment and all screenshots of payment.. didn't resolve my issue yet . You support team said it's hold by bank.. i sending screenshots below. Please check and resolve my issue..
This is my ticket number [#[protected]]
Thank you for your review. The issue is on the side of your payment system. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Payment not received
I have deposited INR 500 on 21st Sep but not credited on my account.
I have contacted customer service via chat and email for resolution.
Got below response on 21 Sep as stated below:
Dear user, please create a deposit request using correct reference number (IMPS, RRN, UPI, UTR) indicated in the screenshot, also use the same method to make the deposit request through which you have got the details to deposit the amount.
Please follow the steps to create a deposit request- [Go to - profile>>top up section/deposit>>>select payment method>>mention same details fill up while making transaction] and contact us.
I tried creating request but got error while doing.
I HAVE SUBMITTED ALL THE PROOFS OF THE PAYMENT.
NINGTHOUJAM SUPERMAN SINGH
Desired outcome: Please refund my money ASAP so that I can deposit again using other method.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. The issue is on the side of your payment system. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Deposit 2000 Rupees in 1xbet but not deposit or refund.
17 June 2022, I'm Deposit 2000 Rupees but not deposit in my account. More than 3 months pass Please refund me 2000 Rupees. All documents attached for proof.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
1XBet Games
1xBet robbed me on13th September and 14th September on the game called CRASH which is based on cheating I was unaware that they cheat as well in which I had lost around Rs 5000 then Rs 9000 and then Rs 3000 after this I've called the customer care he clearly said to collect evidence against the game and for collecting evidence I've started playing small bets with my screen recording on and next morning I lost Rs around 900 because of same cheating issue. I've shared the video clip on their mail but they directly denying it even after their person told me to collect the evidence and the people attending the calls from their end are not at all helpful, As there is access to upload a video file here I'm attaching the video of the cheating they did. Then I have started complaining on their Tweeter Page then they blocked me there as well. Please help me to refund all these amount which I've mentioned (TOTAL AROUND RS 17900).
Desired outcome: Help me to refund the amount I have lost because of cheating (Rs 17900)
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. On your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
Payment not received
On 19 sep 6:28pm I deposited ₹3000 through paytm (epayment) to the account 1X bet provided to me for making deposit. The name of the person on whose account I deposited ₹3000 his details were provided by 1X bet his name is Amit Pathak. Deposit was made through my paytm account to his paytm account. My issue is I have not yet received the money on my 1X bet account instead I received a message on my 1X bet account that deposit rejected in the amount ₹3000 by operator. Yet I have not got my money back in my original source account as well (Paytm). I tried emailing them and texting again and again but they dnt seem to understand my issue. I am attaching all the proofs with this message. Please help me out.
When are you guys going to respond, I have sent you more then 20 emails and all the proofs more then 5 times. What is going on I need a proper answer. I have event sent you messages through facebook?
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
1xbet BIGGEST FRAUD company
They blocked my account & freeze my funds. I M almost lost 5000$. When you loss they never contact you, when you win they freeze customers ID.
1xbet is a FRAUD WEBSITE. Dont waste your money on this web.
They are TAX THIEF, already bankrupt in Jan 2022, their owners ON INTERNATIONAL WANTED LIST.
I ADVISE ALL 1xbet EMPLOYEES STOP WORKING WITH THIS WEB. you guys are also part of fraud, and I bet your lives are not peaceful.
Desired outcome: 1xBet is a FRAUD
The complaint has been investigated and resolved to the customer's satisfaction.
Thank for your review! In order for us to understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Today morning 24/09/2022 they block aur freeze my account 5000 INR..I forget my password then open there show new account and 0 balance and gaming id changed I have all proof like all transection .customer chat before my account close.they cheet me..please refund my 5000 rupy...
Replied
Refund my money of 800 which can't be deposited
Sir I was depositing money from jazzcash to my 1xbet account.Transfer request successfully done and amount deducted from my jazzcash account but when I applied TID in 1xbet account.My request rejected three times.Now Jazzcash deposit option in not available.Its my humble request to cashback my money in my jazzcash account.I shall be very thankful to u.
Regards:
M Daniyal Irfan
Desired outcome: Refund my money
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. The issue is on the side of your payment system. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Deposit Issue.
I had deposited my money on 1x bet using the Upi Fast option on 13th of September 2022. Neither did the transaction reflect on my account neither the money has been credited to my wallet. They aren't even listening to the complaints I have made multiple times, the customer support is worst I have seen. They just copy and paste the same message over and over again.
Collect ID :COBB37815449D414425A5F41DDF7C947AD4
Transaction ID: T2209132046061744822349
Utr number : [protected]
Payment method : UPI FAST option Using phone pe.
Desired outcome: I want refund or the money in my wallet.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback! In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details. We will check all the information and get back to you with an answer
All the best,
1xBet Support
Replied
Deposit problems
Deposited total 600 aed. It is not appearing in my account. I noticed that it only happens when I use my debit card. I tested it on my other card and it works.
It is not even appearing on the messages tab but the transaction was deducted from my balance. I need a response to this. I lost 300 the same way last time and you guys keep on saying you'll have it resolved.
Desired outcome: I want it reflected on my account or a full refund
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Replied
1x bet withdraw problem
Hi Team as per your suggestion i messaged team in facebook but there is no reply from their end and 5 days completed now... Even in mail also they are not giving any proper reply.
Just giving bot messages like this
Your data is currently being verified. You will receive an answer shortly.
Or
All requests are processed in turn. Please wait, you will get a notification.
Please take this on priority this is life and death matter for me.
Desired outcome: Please release my withdrawal amount
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us on Facebook Official page. Your request is currently under review. As soon as we have new information, we will respond to you in private messages. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
A cheating made me lost around Rs 17900
Hey this is Sufiyan, I have got cheated for Rs. around 17900 in the game called crash, I've played many games but there were some error which pulled back the timer and blast the plain once the time has past, I've lost 3 games last night of around 9000, 5000, 3000 after that I've started playing game with my screen recording on to just collect the video evidence of your error as an example to show what happened with my previous bets as one of your advisor on costumer care said after the incident to forward the complain and getting my all money back I'm attaching that video with this complaint and the same error happened in the morning which cost me 900.
Desired outcome: Please help me out in this to get back my Rs 17900 with I lost because of the error
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback! In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the information and get back to you with an answer
All the best,
1xBet Support
Replied
Withdrawal did not deposited to my account
I am Isuru Vithanage 1x bet account number [protected], did a withdrawal of Rs 30000 two days back. But, still withdrawal didnt deposited to my account. I did several complains, but still didnt recieve a fair response. Please be kind enough to have a look.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Withdrawal issue in 1x Bet
Hi Team,
I am using 1x bet from last 3 years and i never faced any issue with them until 10th Sep 2022...I lost so much of amount in 1x bet in this year and i have recovered the amount by playing again...but now 1x bet team refusing to withdraw the amount in my account and asking to share the documents to security team.
After sending all the documents whatever they asked for now they are messaging me like this.
1.All requests are processed in turn. Please wait, you will get a notification
If i mail them again they are mailing like this.
2.System notification. Suspicion of spam! If we keep receiving multiple messages from this address, the e-mail address will be blocked automatically by the system.
its been 4 days and still i am unable to withdraw the amount and if this withdrawal does'nt its DO OR DIE for me.
I have so much of debts and cant pay now without this amount if you people doesn't give my money I WILL SUICIDE.
Desired outcome: Please release my amount i request you
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. On your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and back to you with an answer
All the best,
1xBet Support
I already did this but no response from facebook team from 2 days... Can you please check once and prioritize this and clear my withdrawal issue asap
Replied
Deposit from upi fast it's done but after payment successful then rejected by operator and money deducted from my account
payment from upi fast on 1xbet amount 2000 after successful payment then in game app said rejected by operator, money duducted from account and successful paid to 1xbet but 1xbet did not add this amount
Desired outcome: Please add this or refund [protected]@upi
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Payment not received because of a wrong result
As per the below attachment I have placed a bet for NZ VS SA Legends Cricket match (World Road Safe T20) on 12/09/2022. As per the result my bet is correct but I lost my money from that. Please attend to this as soon as possible, I am waiting hear from you immediately.. thank you.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
