Replied
G sir mara deposit account may nahi aya
G sir mara deposit account may nahi Aya ji
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Totally unresponsive support
2 months ago I requested my 2 way authentication to be removed since I lost access to google auth. Their completely useless chat support referred to me to [protected]@1xbet-team.com saying "our specialists will help you with your issue". Well I sent them 4 emails few weeks apart and got NOTHING. Not even an automated message.
I turned back to their chat support and twitter asking to help me understand why I am not able to get an answer from their email team. They all respond the same "we are not authorized to help you with this issue".
I am pretty sure I was blocked by their email team (since no answers) but nobody at 1xbet wants to help me with the issue. I tried emailing them with my other account and they responded - saying I need to contact them on my main account.
Steaming pile of garbage. Cost me a few hours to try and resolve the issue ... NOTHING.
acc: [protected]
Desired outcome: I would like my 2 way auth issue resolved.
Hello? Can I get any help regarding this issue? It has been MONTHS
Below you can see the amount of mails I have sent - none of them were replied to.
Its been 6 days since I last wrote to their support via email and still got nothing back.
OK I will try but as stated above it has been 2 months and they still haven't responded.
Thank you for your feedback. In order to resolve your question, you need to contact our Support Service - info-en@1xbet-team.com directly with providing your client ID. We kindly ask you to send an additional request to the Support Service and provide us with the feedback. Your appeal will be worked through and you will be notified about the results
All the best,
The 1xBet Support
Replied
Deposit problem
Mera deposit amount mere 1xbet acount mai nhi aaya screen shot bhi attach kiya hai dekhiye
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
My Deposit problem
IAM Transfer money in your site Bank Account but my money is not transferred to my XBET Account IAM send a screen shot of your chat operating and financial and security mailbox he is not reply me where is my money give me back my money you are a big scam I have created a vedio in Facebook and YouTube against your App I want my money back you are a scam scam
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Liga Portugal: Santa Clara vs Maritimo
Portugal premier league official website shows, Santa clare vs Maritimo match ball ppssession is 41:59 but you confirm the possession was 51:49. I took Santa clare 50.5% under but it lost. Why lost? Which source you follow for counting the ball ppssession? It is tottally unfair. I providing the official website link. Plz check that inform your officials.
https://www.ligaportugal.pt/en/liga/jogo/20222023/ligaportugalbwin/5/4
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. In order to clarify all your questions about the bet slips, you should contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the bet slip numbers. We will check all the information and provide you with the answer there.
All the best,
1xBet Support
Replied
Deposited money never appeared in Gaming ID
Gaming ID: [protected]
Transaction ID: 71ENEE10
Client Number: [protected]
Agent Number: [protected]
Time: 4.15 PM
Date: 22.08.2022
Amount: 17500BDT
Transaction ID: 71ETRXP2
Client Number: [protected]
Agent Number: [protected]
Time: 7.34PM
Date: 25.08.2022
Amount: 19500BDT
Transaction ID: 71EZT8H5
Client Number: [protected]
Agent Number: [protected]
Time: 7.25AM
Date: 29.08.2022
Amount: 20000BDT
All three transaction I have done with my Nagad account to 1XBet but it didn’t appear in my account. They said the money didnt reach to them. They asked for video. I sent. They asked for Financial statement, I delivered.
Then they didn’t replied.
Desired outcome: As I have sent my money correctly by writing correct details.Can you please sent my money to my account?It's been a while I am mailing you but no one is responding!.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there.
All the best,
The 1xBet Support
Replied
Transaction made but amount not added in my account
Since 4 days I'm continuously writing them emails, sending screenshot and other details in chat but no solution. They don't even bother about your complaint not even writing you back. I have made payment on the mobile number showing on their website via new paytm payment mode. But now whenever I try to add the amount by putting transaction Id only getting this error transaction already activated or not found. Feeling tortured.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
pls i deposited GH50 Ghana cedis into my 1XBET account but it has not reflected in my account
for the pass 3hrs now .
i later did my second deposit and that was GH40 it came but my other money GH50 has not reflected in my 1XBET account
transaction ID [protected]
date 13th October 2022
time :124pm
day: Thursday
pls what is the problem
Replied
Deposit problem
Sir,
Gaming ID : [protected]
Transaction ID :9HR6QSL79U
client number :[protected]
agent number :[protected]
date :27/08/2022
time : 08:46 PM
amount : 700 TK
Payment method Bikash
Plz solve this problem As you possible
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Money deducted from my bank account but not credited in
I deposited Rs 5000 in my 1xbet account [protected] on 04 August. Amount deducted from my bank account but not credited to my 1x bet account [protected] till now. I mailed bank statements of my account from date I deposited to till now but still I didn't get refund. Customer service is very poor. Please kindly refund my money soon.
Date of transaction: August 04
Amount of transaction :5000
Desired outcome: Refund my money
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
1xbet
I deposited 500 rupees in 1xbet then i created deposit request i didn't receive money into 1xbet
Desired outcome: My diposit pending
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Withdrawal of 27000$
I have provided all the proof they have requested and called many many times and sent numerous mails and getting same reply to wait 7 banking days (although agent said for crypto it's 24hrs max) which already passed by a long shot now and they have stopped answering mails and calling is useless.
I can present all the necessary proof yet I did not even receive a transaction reference from their side.
They also mentioned that crypto can only go back to the same wallet deposited otherwise won't go through on top of that they were doing the transactions manually according to consultant in chat.
Desired outcome: receive my withdrawal
after 3 weeks of discussions and 1xbet stopping to answer they came back yesterday sending me a hash after asking for it numerously in vein...
i tracked the hash they sent and to my shock the money went to another wallet lol...i tell them it's wrong however they come back to me saying that i need to be careful while depositing and that they sent to what i input in the withdrawal box...I WOULD ACCEPT THAT ANSWER IF THE DIFFERENCE WAS MINIMAL MISTAKES HAPPEN...ALTHOUGH I REVIEW IT 10 TIMES BEFORE CLICKING AND THE ADDRESS SHOWN IN THE TRACKING WAS COMPLETELY DIFFERENT NOT EVEN ONE DIGIT MATCHING.
so yeah they sent to their own wallets claiming i made a mistake.. they are crooks and thieves...they stole my money although i have already put over 600k.the audacity on them!THIEVES!
i have all the proofs their mails chats and all.
Update by Michelkh
Aug 30, 2022 4:24 am EDT
you can also check the info and security mails
info-en@1xbet-team.com
security-en@1xbet-team.com
they have all my details and stopped replying
Update by Michelkh
Aug 30, 2022 4:19 am EDT
The withdrawal was made on 15th of august 14:23 to my crypto wallet Tether ERC 20 for 100,000 AED
you can also check the info and security mails
info-en@1xbet-team.com
security-en@1xbet-team.com
they have all my details and stopped replying
The withdrawal was made on 15th of august 14:23 to my crypto wallet Tether ERC 20 for 100,000 AED
account number: [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your patience. We've checked all the information regarding your situation with the Security Service. A responsibility for the accuracy of payment details for the withdrawal of funds is on your side. We kindly ask you to be attentive when filling out the payment form to avoid such situations in the future
All the best
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Replied
I made a deposit request on 15th august at 10.38pm but I didn’t get money in my account.. I sent email but no reply from 1xbet authority..
Gaming id:[protected]
Transaction ID :[protected]
Client num:[protected]
Agent num:[protected](Rocket)
Amount: 790tk
Date and time:15.08.22,. 10.38pm
Desired outcome: Please add money to my account
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback! In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details. We will check all the information and get back to you with an answer there
All the best,
1xBet Support
Replied
Payment not received
I have deposited 1xbet 10000 on June 1st 2022 10.47pm. but still i have nt received any amount to 1xbet .
It's been three months i have not got any reply from your side.please contact me.
I have done by net banking through phone pe it's been debited from my account and the bank has confirmed that merchant has received.
Desired outcome: I need refund my money so please refund
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Block my account don't give my money
I was fast registration 1xbet 09/06/2022 this time i deposit 3$ and withdraw 1 then i deposit 500 usd then i loss full amount then i again deposit 27/07/2022 558$ usd I was won now my balance is 1410$ ... when i try to withdraw my money from 1xbet they block my account ... my user ID [protected]
Hello Dear
I contacted them they gave me another link to contact them I contacted them they gave me another address to contact I contacted them but got no solution
Please help me
best regard
Md Rafiq
they are not response from facebook message
someone help me
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. On your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
Account and withdraw blocked for no reason
Hello,
Account id-[protected]
Name - Sachin
Country - India
I made an account on 1xbet and everything was normal until one day on 20 August 2022 my withdraws were locked and I was told to submit required documents. I submitted all the required documents and pictures they asked and I was told to wait.
Then suddenly out of no reason they blocked my account and told me to wait 72 hours for varification then after 72 hours another 72 hours of waiting... my account has 55000inr locked in it.
I didn't have more than one account, I play fairy every time, I didn't do anything wrong but I don't know why my account is blocked?
All my hard earned money is locked in the account for no reason.
Desired outcome: I want my money back. I don't do anything wrong. 55000inr is lot of money for a student like me.Kindly return my money. If you don't want me to win then keep the winnings also but atleast return my deposited money.
Hello,
No progress on my account blocking problem.
Does this website complaintsboard.com really listen to our problem or this is just a bot website ?
Kindly look into the matter.
Hello,
Still no positive response from 1xbet and I believe no further action shall be taken on my case.
2 things I can't believe first how easily I was robbed online and second after reading so many scam how they are still operating?
These scammer are using Indian flag in their website ending with .in I still wonder how it has still licence to rob online.
Anyway I may have lost 55000inr or roughly 700 dollars but this is first and last time only. And I must say to 1xbet that you scammer can fraud me can rob me but that neither won't make me poor nor make you rich. You guys have all my curse to fail. Judgment will be served.
Thank you for your feedback! In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID.
Your appeal will be worked through and you will be notified about the results
All the best,
1xBet Support
Is your deposit refunded?
1xbet is actually become the worst of all thé bookmakers. They don't want poeple to win. My case is ignored by them. We don't have any strength to face them but once we don't have Access to our account it's like Money thrown in window. If someone have solution.
Replied
1xbet
18-AUG-2022, 1:00:00 PM GMT+2
YNT vs jfshfh178
I placed bet on jfshfh178 winning the match. YNT won the map 1. Map 2 wasnt played because jfshfh178 forfeited the match after map 1. 1xbet declared my bet as lost. JF178 team was disqualified because of match fixing. 1xbet should refund my money. Since the match wasnt played completely.
Desired outcome: Refund my wager
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback.
In order to clarify all your questions about the bet slips, you should contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the bet slip numbers. We will check all the information and provide you with the answer there.
All the best,
1xBet Support
Replied
Amount not received in my gaming account
Amount deposited through upi fast to Baroda e gateway but not received my amount neither in my game account nor in my bank account, please check and refund my money asap.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Deposit via 1xbet
1x Bet is a fraud. Everytime we deposit via UPI fast Baroda E gateway, You losers ask me to wait for 14 days. Firstly no UPI amount is on hold for more than 3 days in India. Also after 14 days after providing all the details you never credit the amount.
I have made a deposit of 8499 yesterday again and my amount is yet not credited. I want my money immediately.
My 1xbet I'd is [protected].
And don't [censored]ing ask to wait for 14 days I have waited many times. No payment is received after 14 days you just make new excuses. Credit my money rightnow you fraud company
Desired outcome: I want my money credited into my 1xbet I'd or my bank account right today without any excuses
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. The issue is on the side of your payment system. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
My money I transfer to your bank not credited to my 1xbet account
My name Nnaemeka Peter ezeka i transfer 1000 naira from bank account to my 1xbet but the money did reflect on my 1x bet account.my id [protected]
17 August 2022- 10 : 50 pm GMT+1
Desired outcome: Please credit my 1xbet account thanks
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Deposit Issue
I have made a deposit of 50000 INR through Astropay to my 1x account on 16th August, 2022 at 3.41 am IST. Money got debited from my Astropay wallet but did not get credited to my 1x account.
It has been more than 38 hours and I have not received any sort of resolution to this issue. I have provided all the screenshots in call, chat and email support multiple times. All I am getting is a template response saying we are processing , please wait for 3 hours. Many 3 hours have passed but there is no interest from 1x in addressing the issue.
I have messaged in Facebook official page as well and there is no response.
Account id : [protected]
I am attaching screenshots of transaction for your reference.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. On your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details. Your appeal will be worked through and you will be notified about the results
All the best,
1xBet Support
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
