Transaction problem
#Player id:[protected]
#Transaction ID:71K3YMXN
#Client no:[protected]
#Agent number:[protected]
#Time:12:00 PM
#Date:22 NOVEMBER 2022
#Amount:10000
#Nagad
Desired outcome: I have mailed to the authority mail= ([protected]@1xbet-team.com) a long ago. But no response from them. It's very disappointing. I am giving my details below.
This complaint has been resolved automatically due to user's inactivity.
Deposit is not received
I Have mad a Deposit and still it doesn't added to my account. I have made several request regarding this through the operator. But they are not taking any action about this.
This complaint has been resolved automatically due to user's inactivity.
Refund problem
Sir my account is banned for the reason of using identity card with two accounts, but I have an deposit problem on banned account ([protected]). This account is banned can you please refund my amount to my bank account.
Sir I have an deposit problem of 8000 rupees,
4000 on 27th june,11:19 am,
4000 on 27th june,11:49 am,
Gaming id-[protected].
Name - karri vamsi
Sir I paid [protected]+4000) rupees to your opeartor, but the amount is still not credited in my 1x account nor refunded to my bank account. I am contact my bank office, they told to me the money is successful from my side, but it still not reflected in my 1x account or my bank account, please send my money to my bank account or add money to my 1x account ([protected]).
I am waiting from last 4 months , Still i don't get my money back or credited in my 1x account [protected].How many days you want to solve my issue ,i provide all the documents as per your says
Withdraw hold 8 hours
I waitting 8hours.. My withdraw no in my account
This complaint has been resolved automatically due to user's inactivity.
Complaint about the disregard of your support team
Dear Sir/Madam,
It has been over two months since I sent an email to [protected]@1xbet-team.com requesting to turn off Two Factor Authentication for my account. During this long period of time, I received only 4 replies from them. First, they requested my account ID number, photos of both sides of my NID, including a selfie of me holding my NID, and the last three deposit proofs. I provided them with all requested files. They then requested information about the agent from whom I had made my deposit, which I provided.
After receiving all these documents and making me wait for this long period of time, about two weeks ago, they again requested another document, which is the registration form of the sim card I used for my account. Although it was very difficult for me to access, I attained it from the customer care center and provided it to them. after receiving the form, they replied that there was no match between the information in the form and that in my NID. Yes, there is no match between them because the sim card I used for my account was registered with my cousin's NID. I have several sim cards, some of them are registered with my NID and the others are with the NIDs of my family members. They requested the registration form of the sim that was used for my account, so I provided it. They did not ask for the registration form of a sim card that was registered with my NID. I then replied my explanation to them. But my emails are not getting delivered to them now. Every time I send an email to them, I receive a 'delivery incomplete' message. It happened once before. as I kept trying to contact them, they replied after many days. they take at least 5 to 7 days to reply.
I have a big amount of money in my account and I desperately need it. Please understand my situation. You can imagine how disappointing it has been for me to keep requesting them for over 2 months to fix my issue, and have it still unfixed. I request you humbly, please disable 2FA and grant me access to my account.
Regards,
Sam Vai.
This complaint has been resolved automatically due to user's inactivity.
Unreceived deposit
Saturday 26 time 23.40, I deposited 100 ringgit at Touch n Go wallet.. but no money is added in my account.. I sent email them but no response..
Slow/bad customer service
Desired outcome: Please improve customer service
This complaint has been resolved automatically due to user's inactivity.
diposite problem has Has receive your money
Unreceived deposit
Dears,
Last Thuresday I have deposited 500 EGP via instapay which never appeared in my 1xbet account. I have contacted your customer service many times and replied that my case still under study.
I believe this is not a professional way to deal with your customers.
Please resolve my problem ASAP.
My User ID is [protected]
My user name is zizoo21
Desired outcome: Activate my Deposit for 500 EGP into my accout.
This complaint has been resolved automatically due to user's inactivity.
Deposit problem
Dear sir, for your kind information, I have not received my deposit amount of 2350 tk in my account since 20 days. Please help me sir to get my deposit amount.
1. Gaming id:[protected]
2. Transaction id:9k51n5k9gn
3. Bkash wallet no:[protected]
4. Agent no:[protected]
5. Date and time:05/11/22 12.59 pm
6. Amount :2350 tk
7. Screen shor
Desired outcome: i send mail to [protected]@1xbet-team more time but they not solved my problem
This complaint has been resolved automatically due to user's inactivity.
I have lost my bet due to technical issue in app
I have placed bet on app with under 4 but when I placing the bet the score was already 5 but in app it was showing under 4 due to technical error i lossed the bet
My bet slip number is : [protected]
My account id is : [protected]
This complaint has been resolved automatically due to user's inactivity.
Problem in deposit and email service!!!
I was mail him for solve this but no reply. Why? Same thing another time? Every Time I have made a deposit that was happened.
Player ID: [protected]
Transaction ID: [protected]
Client No: [protected]
payment method: Rocket
Agent number: [protected]
Time: 11:09 PM (23:09:56)
Date: 22/11/2022
Amount: 8000 BDT
This complaint has been resolved automatically due to user's inactivity.
Amount not credited into my account
I have made the payment to 1x ([protected]@upi) Stephen Raj. With Upi reference number [protected]. My amount still not credited into 1x account. I attached my payment details below.
This complaint has been resolved automatically due to user's inactivity.
Deposite problem
21/11/22 November,Tomorrow I deposited 300 Bangladeshi taka in agent chasout rocket number..but no money is added in my account..I sent email them but no response
My game id : [protected]
Transaction ID: [protected]
My rocket no: [protected]
Agent cashout no:[protected]
Amount :300bdt
Date and time: 21/11/22,3:46 pm
Screenshot proof of payment
This complaint has been resolved automatically due to user's inactivity.
My deposit is rejected
Deposit transaction in the amount of 50000.00 IDR via epayment BNI Transfer Bank rejected by operator but i've transferred it 50000.00 IDR
ID: [protected]
20.11.2022
10.10 PM
This complaint has been resolved automatically due to user's inactivity.
Money deposit
I deposited 5000 pkr at 1xbet given bank acount named as Umair abbasi, after depositing money i fill up request form , i write every detail as transaction id etc , when i confirm the option its diplayed transaction not valid after this , i tried to create again request then the bank transfer option at 1xbet was vanished , i contacted many times to costumer support they d'not resolve my issue and still their is no bank transfer issue , it seemed to be fraud or a scam app 1xbet,
Desired outcome: Kindly deposit my money in my 1xbet acount or return the money please, it took many days my problem not resolved , my 1xbet is registered at my phone no. [protected], transaction id slip is attaching
This complaint has been resolved automatically due to user's inactivity.
1xbet showed the winning coupon as lost
ID: [protected]
coupon number: [protected]
I bought a shot on target, the bet came, it is confirmed that it came in all official sources, I send them the summary of the shots, I write until the seconds of the shots, they do not accept, it is clear from yesterday that I have been dealing with this for years, I have been betting on their site for years, I know what the right shot is, they officially confiscated my money, this was the last bet, definitely do not mess with this site...
This complaint has been resolved automatically due to user's inactivity.
Deposit problem.
I have deposited 985 taka bdt on 17/11/2022 by nagad but its been two days still I didnt get my money on my wallet. Please check this issue and do the needful. Its an humble request.
Player id : [protected]
Transaction id : 71juoh30
Client no : [protected]
Agent number : [protected]
Time : 9.46 am
Date : 17/11/2022
Amount : 985
In the circumstances stated above, I pray and hope that your honor would be kind enough to solve my problem.
Desired outcome: plz add money on my wallet
This complaint has been resolved automatically due to user's inactivity.
Withdrwal problems
I had withdrawn money 8000inr(13/11/22)from 1xbet but not received my bank account still now,When I contacted 1x bet,They replied that I have given the wrong account number So they paid to another account number,It is a bank account that I have been using for five years and the same account number has been given there,Withdrawal that can be raised in the last five years to the bank account,Then how to send Connect Cash to an account that is not in my name,So help me get my cash back
1x providing deposits through via phonepay am deposited 2 times but not added my gaming account but my phonepay account debited money what is this who take responsibility
My deposit 2000 and 1000
This complaint has been resolved automatically due to user's inactivity.
Login problem
Hi, security Department This is my account id
[protected]
My name is khatun. I create my account from 1xbet website of One click registration option. I received my account number and password from 1xbet. I was new so I didnt add any email or phone number in my account. I made deposit and then try to bet but I forced to log out. Then I tried to log in with my user id and password but its show me wrong password. I emailed [protected]@1xbet-team.com. The security Department asked to send them my documents so I did it as they asked from me. Security Department replied me that "Your data is currently being verified. But after that they didnt solve my problem and also not reply my email.
I request to you please solve my problem as soon as possible as till I can't use my deposited account. In my account there is my own deposited money.
I deposite 149000 Bangladesh taka from our local agent whose withdraw address is Chattagram Chattogram kumira Sitakundu.
I made that deposit at 03-05-2022 at 11:35 am local time of my region. Also I made 2000 bdt taka beore that deposit.
Please let me log in with my account number and my password.
Desired outcome: Use my account
Helo! Why i didn’t received any solution about my account?
Also mentioned that my contacted email ticket id with security Department is Re: I didn’t add my phone number or email address so that i can't use forget password option [#[protected]]
Deposit Issue [#[protected]]
Hi, security department this is my account id [protected]. My name is mahidi hasan. I had deposit problem 390bdt. Then I send mail to [protected]@1xbet-team.com. After 1day they reply to me have to send money 590bdt,&send no also by nagad/rocket/upay. I send money, but ditn't got deposit. I again send msg. They reply to me again have to send money 980bdt same way. I send money, again didn't got deposit. I send mail again, then say again have to send money, I didn't send money. Last two days ago I recieve 390bdt only in my bkash account. But 590+980=1570bdt didn't got. Now mail team again say have to send 1570, then they send 3140.
Sir plz help me, my 1570 bd taka.
Deposit Issue [#[protected]]
Attachment
This complaint has been resolved automatically due to user's inactivity.
Account
Hi, security Department This is my account id [protected]
My name is khatun. I create my account from 1xbet website of One click registration option. I received my account number and password from 1xbet. I was new so I didnt add any email or phone number in my account. I made deposit and then try to bet but I forced to log out. Then I tried to log in with my user id and password but its show me wrong password. I emailed [protected]@1xbet-team.com. The security Department asked to send them my documents so I did it as they asked from me. Security Department replied me that "Your data is currently being verified. But after that they didnt solve my problem and also not reply my email.
I request to you please solve my problem as soon as possible as till I can't use my deposited account. In my account there is my own deposited money.
I deposite 149000 Bangladesh taka from our local agent whose withdraw address is Chattagram Chattogram kumira Sitakundu.
I made that deposit at 03-05-2022 at 11:35 am local time of my region. Also I made 2000 bdt taka beore that deposit.
Please let me log in with my account number and my password.
Desired outcome: Please let me login and use my account
I create my account id and made deposit. Also win some money from casino.
After that i made withdraw request but it asked me to contact security Department.
So i did. They asked for my documents and selfie. I gave them too. After some time they blocked my account. And now i can't log in.
They also hijack my deposit money. Its really shameful activities by betting company.
My account number is [protected]
This complaint has been resolved automatically due to user's inactivity.
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