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CB Gambling 1xBet 1xbet is withholding my funds unjustly and ignoring my requests to verify my identity, even though I have submitted:
1xBet

1xBet review: 1xbet is withholding my funds unjustly and ignoring my requests to verify my identity, even though I have submitted: 1

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1:13 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I am a player at 1xBet (Account ID: 1066817483).
Around 3 months ago, my account was blocked without any prior warning while it contained approximately 1690000+tk in winnings.

I created a new account, made a deposit, verified all my personal details, and actively participated in games. I won again, but without any clear explanation, you blocked my account and logged me out.

I contacted 1xBet's support team several times, but they only responded with the same message stating "you have already been answered," without addressing or resolving my issue.

I believe this action is unfair and violates player rights.
If you do not helf me,I will kindly request Curacao eGaming to investigate this matter and assist me in recovering my rightful funds.

Thank you

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1xBet - 1xbet is withholding my funds unjustly and ignoring my requests to verify my identity, even though I have submitted: - Photo 1
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1xBet response
Jul 17, 2025 6:36 pm EDT
1xBet customer support contacts
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+44 1273 256987

Address

CY

Website

1xbet.com

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Hello!
We sincerely regret for the inconvenience caused.

According to the rules: "Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker's office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference."

We count on your understanding and compliance with the above rule. If you have any questions or need assistance, please feel free to contact our support team either online or by mail. We are always ready to help you with any question.

Sincerely,
Team 1xBet.
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