1xBet review: 1xbet is withholding my funds unjustly and ignoring my requests to verify my identity, even though I have submitted:
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I am a player at 1xBet (Account ID: 1066817483).
Around 3 months ago, my account was blocked without any prior warning while it contained approximately 1690000+tk in winnings.
I created a new account, made a deposit, verified all my personal details, and actively participated in games. I won again, but without any clear explanation, you blocked my account and logged me out.
I contacted 1xBet's support team several times, but they only responded with the same message stating "you have already been answered," without addressing or resolving my issue.
I believe this action is unfair and violates player rights.
If you do not helf me,I will kindly request Curacao eGaming to investigate this matter and assist me in recovering my rightful funds.
Thank you
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
We sincerely regret for the inconvenience caused.
According to the rules: "Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker's office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference."
We count on your understanding and compliance with the above rule. If you have any questions or need assistance, please feel free to contact our support team either online or by mail. We are always ready to help you with any question.
Sincerely,
Team 1xBet.
Sir please help me
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My personal messages
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Block account
1xbet
I am a player at 1xBet (Account ID: [protected]).
Around 3 months ago, my account was blocked without any prior warning while it contained approximately 1690000+tk in winnings.Sir, I gave them all the information that was requested from the security department. Still, they blocked my account. They blocked it because I had multiple accounts on my phone. Sir, I don't understand much.Sir what can I do now to fix my account. And I have not played any illegal game. Sir what can I do last to fix my account please fix my account.Contact name: Shoroshoty mondol
Preferred time for contact: anytime
Preferred Method of Contact: sujitmpondolss1@gmail.com
Order ID or Client ID, other information: [protected]
This complaint has been resolved automatically due to user's inactivity.
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