- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Replied
1XBet doesnt let me withdraw my money
I created an account on 1xbet on 07-15-2022 account number [protected].
I make a deposit and make a feo bets, minutes later the site restricted my account to make any bet or deposit.
When I reach then they says my account was restricted and according to their politicts they doens't have to give me the reason.
The problem is, I use a prepaid card to deposit money, thet prepaid card doesnt allow to receive money so I can't make a withdraw to that card.
1XBet doesn't allow me to use another method so, I have 134 dollars totally blocked in their site and when I reach them for a solution their always ask me to try again the prepaid card and doenst listen, is like talk with a computer.
Desired outcome: Please, allow me to use another withdrawal method
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback.
Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Service
Sir my name is Arelli Prashanth my gaming id is [protected] I deposited 3000 rupees on 16th it was not added I gave full details of chat in gaming account they also said that they got the money but they told me many times to put a request I also kept depositing but the money was not added Please add my money to my gaming account
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback! In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details. We'll check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
1xbet scam my deposit
1xbet block to me without reason, I didn't break any rule at their site .My account remaining my deposit balance have 350 usd.I can't login my account right now. Help to me please .
My account ID [protected]
Email [protected]@gmail.com
Please refund my deposit 350 usd
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us! Could you specify please did you withdrawal your deposit amount? Looking forward to your reply.
Best regards,
The 1xBet Support
Replied
1xbet is scam and stole my 6100$ really and easily!!!
Am "mahdi gh. Kupaye". With account number [protected].
1xbet site blocked my account after I win some bets. In 1xbet minds, all customer just can loss, and if we win any bets, they don't want to comeback our money and our funds. This is my experience.
After blocking my account, I sent email to them. After too many document request and too many questions I passed 6 type of verification till now. First identity national card (1) I did it, then selfie photo with my id card (2) I did it, then deposit transactions verifications (3) I did it, then after a week they requested me to send my documents by post! (4) but I did it! Then after about a month again asked too many personal questions! I answered them and then they asked me that I should get a selfie with a specially code wrote on a paper sheet! (5) but again I did it. After it after some days they asked me to set a time for skype verification call. (6) I passed skype verification video call also, more than one month ago.
After that's they sent me 23 new questions! Questions like murder case interrogation or espionage case! (see ridiculous questions that I attached)
And I answered all of them one after another!
After that they asked me that I should write these questions in paper and I should send again these papers to ukraine! Again!
This request was really silly but I sent them by post to ukraine (that address that they said) (I paid a lot of money to post documents to ukraine twice.)
But now after more than one month, I didn't received any response and i'm just waiting for that.
Is so ridiculous! Now, today they want that I set a time to skype video call verification again, but in an expired date! (in 1 mouth ago!)
I know they are playing me, they will defalcate my money...
What you want?! Stealing the money of a miserable man like me?! What I should to do? No one can hear me?!?!?
Desired outcome: Give back my money!!!!!
I Am "Mahdi Gh. Kupaye". With account number [protected].
1xbet site blocked my account after I win some bets. In 1xbet minds, all customer just can loss, and if we win any bets, they don't want to comeback our money and our funds. This is my experience.
After blocking my account, I sent email to them. After too many document request and too many questions I passed 9 type of verification till now. First identity national card (1) I did it, then selfie photo with my id card (2) I did it, then deposit transactions verifications (3) I did it, then after a week they requested me to send my documents by post! (4) but I did it! Then after about a month again asked too many personal questions! I answered them and then they asked me that I should get a selfie with a specially code wrote on a paper sheet! (5) but again I did it. After it after some days they asked me to set a time for skype verification call. (6) I passed skype verification video call also, more than one month ago.
After that's they sent me 23 new questions! Questions like murder case interrogation or espionage case! (see ridiculous questions that I attached)(7)
And I answered all of them one after another!
After that they asked me that I should write these questions in paper and I should send again these papers to Ukraine! Again! (8)
This request was really silly but I sent them by post to Ukraine (that address that they said) (I paid a lot of money to post documents to Ukraine twice.)
After one month, and after to many continuous follow-ups, then they said that I should set time for another skype video conference again! Anyway, I did it again(9) and then their specialist said that you will receive an email till 3 days later (same as before Skype video call) . but I didn't received any email same as always...
They usually won't give any answers. After each step, I have to file a complaint on this site (complaintsboard) to get an answer.
I know they are playing me, they will defalcate my money...
What you want?! Stealing the money of a miserable man like me?! What I should to do? No one can hear me?!?!?
I Am "Mahdi Gh. Kupaye". With account number [protected].
1xbet site blocked my account after I win some bets. In 1xbet minds, all customer just can loss, and if we win any bets, they don't want to comeback our money and our funds. This is my experience.
After blocking my account, I sent email to them. After too many document request and too many questions I passed 9 type of verification till now. First identity national card (1) I did it, then selfie photo with my id card (2) I did it, then deposit transactions verifications (3) I did it, then after a week they requested me to send my documents by post! (4) but I did it! Then after about a month again asked too many personal questions! I answered them and then they asked me that I should get a selfie with a specially code wrote on a paper sheet! (5) but again I did it. After it after some days they asked me to set a time for skype verification call. (6) I passed skype verification video call also, more than one month ago.
After that's they sent me 23 new questions! Questions like murder case interrogation or espionage case! (see ridiculous questions that I attached)(7)
And I answered all of them one after another!
After that they asked me that I should write these questions in paper and I should send again these papers to Ukraine! Again! (8)
This request was really silly but I sent them by post to Ukraine (that address that they said) (I paid a lot of money to post documents to Ukraine twice.)
After one month, and after to many continuous follow-ups, then they said that I should set time for another skype video conference again! Anyway, I did it again(9) and then their specialist said that you will receive an email till 3 days later (same as before Skype video call) . but I didn't received any email same as always...
They usually won't give any answers. After each step, I have to file a complaint on this site (complaintsboard) to get an answer.
I know they are playing me, they will defalcate my money...
What you want?! Stealing the money of a miserable man like me?! What I should to do? No one can hear me?!?!?
Thank you for your patience!
We made a request to the Security Service on the situation and received an information that at the moment you are undergoing a verification procedure according to the Terms:
2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified
The verification procedure is standard for each betting company
In order to proceed with the verification process, you need to follow the instruction from the Security Service and pass the Skype verification call. If you can't choose the time of call, please contact the Security Service via email - security-en@1xbet-team.com
All the best,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
My gaming Id: [protected]
On August 13, 2202, I tried to withdraw fund from my 1xbet account 240€ to the skrill account that i used since a some time but the withdraw request was rejected and they told me to send email to security section for document verification. i sent the email with my game ID. in their response they ask me to send them a photo of my national id card for verification that i did. Atfer they asked some screenshot from the skrill account that i used to deposit fund the 1xbet account. i also did it even i was after several screenshot because some screenshot don't their requirment. After this they asked me the national id card of the person owner of the person owner of the skrill account because i was a friend's skrill account. i did this also. they asked my relation to this person: i said it's a close friend. They asked me about perfectmoney account because before i used perfect money to deposit fund to my account, it was my husband perfectmoney and i send them a photo of national id card of my husband after they asked it. After this they asked me about the relation that i have with to person: the one was a cousin but the other i don't know who. They said the information will be proceced and i'll get an answer.
The next morning i got an email that my account was closed and the multiaccount with it. Wooooooow. i reply to the email but only one response refer me to their decision and all others email i sent was igored as they said in the email.
i asked my cousin about his account and he said me that he also used the skrill account of our friend to deposit fund in his account.
The other guy i don't who it's possible that he also used this skrill account.
I DIDN'T NOT USED MULTI-ACCOUNT BUT 1XBET BLOCKED MY ACCOUNT. I have played honnestly and have done sacrifice to earn the amount in the account.
They ignored all the email i sent about it to the support team or the security.
i want to be refunded cause they wrongly blocked my account. i don't know that someone else used the skrill account and also i was able to provide them all the info they asked me i was honnest from me but they wrongly blocked me with all the fund i has on the account.
i attach here a screenshot of the email said me that they blocked my account.
i have 540€ in the account blocked
i can't access my account now
I have been battling for the same issue with them, they forfieted my over 4k euros ! i am from india. They are scamster. After i won they rejected withdrawal asked for documents after taking documents blocked the account & now saying you have multiple accounts you have been paid more than you deposited already since the date of registration & now they see no obligation for further payment. They are scamter they want to loot.
Email : mehtakaran801@gmail.Com
Replied
My money is not coming in my 1xbet account.
My name is sikandar sekh I was deposit 1000 rupees transfer of 14th july 2022 but the money is not come my 1xbet account I am sharing you transaction I'd or UTR number.
Transaction
id:T2207141816302208654650
UTR number :[protected]
Thank and regards
Date15/07/2022
Sikandar Sekh
Please resolve my problem.
Desired outcome: I want to one which are possible to sent my 1xbet account and my phone pe .I have no issue .I am very disappointed all of you
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. The issue is on the side of your payment system. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Withdraw
I have been emailing security for the last few days to verify my account but they keep asking for tons of documents. I have been sending everything but they keep replying like a bot saying "We didn't receive it", "Please send a file greater than 1 MB", "Please send an uncompressed picture", and "Please send another picture from a different angle". Very poor customer service when it comes to withdrawing your money, looks like this company is a total scam.
They just try to keep you hanging so that you end up playing your money.
Total SCAM, Please be careful
I will attach a screenshot of the total email I have been sending since yesterday to verify my account LOL
Now latest, they want me to send screenshot of my credit card that has nothing to do with 1XBet
The complaint has been investigated and resolved to the customer's satisfaction.
Thank for your review!
To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Request for resolving deposit
My ID is [protected]
i transfer Rs 4000/= to agent account mentioned 1xbet Dated 09-07-2022
time, 7:54am, i already submitted bank statement, i have not any Deposit slip, but i transferred amount, and my deposit request has been cancelled, why, have not other source of trace transaction,
With time and date, you can check in your system whether you have add amount or not in my 1bet accoint, i hope you will do best. i already sent my id,
can i ask one question if a transation dr our account and amoumt transferred to mention account, my issues is my deposit amount not add my 1xbet account, and i dont know how we print depsit slip, well i hope you will see it and hope you will be do best
Dear sir
Please resolve the issue,
My id [protected]
i submitted bank depost slip and bank statement, please check the statemnt of agent, of mention date 09-07-2022
also check you 1x bet system, how the amount add in my 1xbet account of that date,How much longer do I have to wait?
Please train your staff on how to treat the client,And strengthen the security of your system,Make the system so that the deceiver comes to light immediately
i hope will do
Regard
Dear sir
i hope you will be fine, my depsition not add 1xbet account, i submitted Bank statement bank deposit slip to your concern staff , This is the second time I have submitted this complaint to you, I deposited Rs 4000 to mention agent account, but still does not add in my 1xbet account, please check and resolved as soon as possible,
My id [protected]
Name shahid
Regrds
I got a message from the HBL Helpline,When I transferred the amount to the agent's account,in this have exsact time and date,Can you check if in this time amd date there is any amount add in my 1bet accoumt, i share you message which received HBL helpline
An amount of PKR 4000.00 has been transferred from your HBL account # 007xxxxxxx6101 to MUHAMMAD AZAM BUGHIO Meezan Bank Limited account # 997xxxxxxx0249 through HBL Digital Banking on [protected]:54:20.
Note that I did not note the transaction id and did not capture any photos
When the transaction amount has been transferred from my HBL bank, I have already sent my bank statement
You can check the bank statement dated 09-07-2022. Out of a total of 03 transactions, out of which 02 transaction amounts you added to my 1xbet account, you also have check your system and my bank statement reconciled,
id [protected]
I am new to this website. I know that you have to check in your system how many times the amount has been added in My id and other statements have also been checked.
It is your job to rectify this error.
You can check all through your system, how many times the amount has been added to my id and how many times the amount from my account has been transferred to your agent's account.
please resolved that matter
i already sent many times mails to concerned staff, but did not right response
they said provide us Deposit id and photo, you can't rectify the error, I think you can check in my bank statement and your own system,
i think you understand my question
best regrds
shahid Mahmood
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Withdrawal money is not credit to my account
Date 17.06.22
Request no [protected]
To withdraw fund in the ammount of
1000.00 INR
dear...
This request is not complate..ammount 1000.00 INR IS NOT CREDITED to my bank account
Desired outcome: Please refund
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback! In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details. We'll check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
Deposit
My account has not been credited though I have deposited 300KSH earlier today and I have the confirmation message from ipay.
Here is the message: Dear ALVIN, Payment of KSh 300.00 to Advanced Gaming Limited has been received. Your Code: QGB6ACPYJQ. Helpline +[protected].
Please address this issue ASAP. Or refund the amount if possible. Thank you.
The issue has been resolved after consulting their Facebook page.
Thank you for your feedback.
To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Replied
1xbet blocked my account unreasonable more than 3 month!
I am "Mahdi Gh. Kupaye". with account number [protected].
1xbet site blocked my account after I win some bets. in 1xbet minds, all customer just can loss, and if we win any bets, they don't want to comeback our money and our funds. this is my experience.
after blocking my account, I sent email to them. after too many document request and too many questions I passed 6 type of verification till now. first Identity national card (1) I did it, then selfie photo with my ID card (2) I did it, then deposit transactions verifications (3) I did it, then after a week they requested me to send my documents by post! (4) but I did it! then after about a month again asked too many personal questions! I answered them and then they asked me that I should get a selfie with a specially code wrote on a paper sheet! (5) but again I did it. after it after some days they asked me to set a time for Skype verification call. (6) I passed Skype verification video call also, more than one month ago.
after that's they sent me 23 new questions! questions like murder case interrogation or espionage case! (see ridiculous questions that I attached)
and I answered all of them one after another!
after that they asked me that I should write these questions in paper and I should send again these papers to Ukraine! Again!
this request was really silly but I sent them by Post to Ukraine (that address that they said)(I paid a lot of money to post documents to Ukraine twice.)
but now after more than one month, I didn't received any response and I'm just waiting for that.
I know they are playing me, they will defalcate my money...
what you want?! Stealing the money of a miserable man like me?! what I should to do? No one can hear me?!?!?
Desired outcome: give me my funds :-( please help me. I don't want what I should to do...
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your patience!
We made a request to the Security Service on the situation and received an information that at the moment you are undergoing a verification procedure according to the Terms:
2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified
The verification procedure is standard for each betting company
In order to proceed with the verification process, you need to follow the instruction from the Security Service and pass the Skype verification call. If you can't choose the time of call, please contact the Security Service via email - security-en@1xbet-team.com
All the best,
The 1xBet Support
I already solved one of my account. +[protected] WhatsApp me. I can help you.
Dear First Row,
Thank you for your feedback. If you are customer of 1xBet Company and faced with controversial situation, describe it please to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and provide your client ID number. We will check all the information and provide you with the answer there.
All the best,
The 1xBet Support
Replied
Login issue
Hi I'm is Leela Ganesh and this is my 1x bet I'd [protected], ans this is my "TICKET ID" - #[protected], the problem is while I'm trying to login, I'm unable to log in.
Please disable my 2 factor authentication, I'm unable to disable it because I lost my code please help me with this issue, I have 36000 rupees in my 1x bet please try to understand and clear my issue, I have lot of loans to pay please 🙏
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - info-ind@1xbet-team.com directly with providing your client ID and the transaction details. You'll surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
I want to receive my winning stake
1xbet confiscated my winning stake. They said I used multiple accounts but I don't have multiple accounts. There is only one account. I am complaining that my money is being taken without any real basis.
Check again Please. My only account ID is [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
1xbet
Hi Sir I deposited 2000Rs Via Phonepe UPI But amount still not added in my account... please sir...
Help me
Desired outcome: Gaming ID- 264470061Email - [protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback! In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details. We'll check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
Blocking my account
They block my account without a valid reason. They accusing me using multiple account. Im asking for the proof but they don't answer.
After I won, they ask for documents, and the the decision is to blocked my account?
Where's the proof? 1xbet security team?
User id: [protected]
Desired outcome: unblock and withdraw my money
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us. Could you specify please if your question is still actual? Looking forward to your reply.
Best regards,
The 1xBet Support
Bhai mjhe mail kar mehtakaran801@gmail.Com
mera bhi same issue hai 334000 fasa hai aapan dono ek dusre ki madad kar skte hai mne cyber police mae case daala hua hai ! tera bhi dalwa dunga witnes banja inke fraud ka ki tere sath bhi hua hai jaldi action hoga !
Dear karan mehta801,
Thank you for your feedback. If you are customer of 1xBet Company and faced with controversial situation, describe it please to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and provide your client ID number. We will check all the information and provide you with the answer there.
All the best,
The 1xBet Support
Replied
They void my winning money and closed the account with 25000$
I create My account and then i start play,after that i win some money,its About 25000$ totall,they ask documents and i provide the id card,holding nid then,they ask some security question i answer them all,but after they they reduce my winning,i mean they void my all Win why?if.they can't pay then why they still run this company?hey Should pay me,thanksi am waiting for my rest winning Money,
My game id : [protected]
Desired outcome: Active my account and give me my Rest winning money
1xbet still didn’t replying
Still i didn’t get any response from 1xbet, please give me my winning money
Thank you for your feedback.
On your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and back to you with an answer
All the best,
1xBet Support
You should be ashamed literally every second word of every support of your member said "Dear [censored]ing user" but they stole money in this kind of way. So annoying I must say 1xbet is a pure scam and the country should restrict them. i even report to the Cybercrime agency
Brother check you inbox
HI!
Thank for your feedback! To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Hi thanks for reply here,i already mail you and tell you my all issues,but after this sms
(Dear user you can withdraw your fund) i withdraw the just 122772$ may be, be rest 13000$ is Missing, please pay me.[protected] my account id, slove it and today i will mail you again,
Replied
Refund my money 13000$
I have some serious issue with 1xbet company, Lets me tell you all,Today i create my account and deposit 13000$.
After they i just see, i can't log in,Even i can't full fill my bio data, okay its fine,i contact with 1xbet,They ask me documents, i provide id card,holding nid,and answer them all off their question, after they Directly closed my account, Even they didn’t back my deposit Money, its a big money for me,they can't do this,they didn’t have the rights to keep customers money in their pocket,they can closed account but they cant hold money, my id no: [protected]
Lets wait for 1xbet, whats they do,even they denied to reply, so what can i do now?
Desired outcome: Give me my deposit money
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback!
In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID.
We'll check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
Force pregnant lady to suicide after cheat deposit
[protected] user, second deposit 500$ was confiscated before place bet. Security team gave [censored] reasons to cheat young lady a third deposit 800$ total 1300$. After ID card, passport, mastercard front and back, Neteller, all sorts of wallet info was given to web and got hacked. Police is investigating and we will haunt you fraud [censored] web!
Please beware and share 🙏🙏🙏
Desired outcome: Lady pregnant died while 1XBET security [censored]tard on the loose!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Widrawal
I made 2 withdrawals to my account [protected] in the amounts GHC400 and GH66 but till now is the process is not complete though on the withdrawal menu is indicated that APROVED. To me, this problem is a minor problem from they side and could be fixed in not time. I followed all the protocols and send messages and required documents to those concerned but "wait" and "don't duplicate this email" has been the songs I hear. How long shall we continue wait?
Desired outcome: I wan my money either back to my 1xbet account or credited to my MoMo as I authorized
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Ī
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your questiobarkhad
All the best,
The 1xBet Support
Replied
Without giving any response 1xbet block my on processing verification account with my deposited money
My account id is [protected]
I create my account in the month of may by using One click registration option. I also made deposit. But without any cause security Department block my account with my deposited money.
[protected]@1xbet-team.com wants my NID card, My selfie, Deposit screenshot and asked some question. I gave everything and they received everything and replied me "Your data is currently Being verified You will receive an answer shortly"
After this reply they are not reply me till now even no one help me.
They sent that reply in 17 may 2022 and now its 27 june 2022.
Now please help me how to establish my identity and use my account!
I give here my email address from where i contacted with security team and gave my required details as security Department asked those.
Here is my Email address: [protected]@gmail.com
Here is my dialogue and email ticket id: [Re: I didn’t add my phone number or email address so that i can't use forget password option [#[protected]]
I have my NID card, My last deposit screenshot. But [protected]@1xbet-team.com don't response my mail after see my account id.
I also attach here the screenshot of the conversation which security team last reply.
Desired outcome: Please response my email and complete my verification process which is still pending.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. On your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
My deposit cash
Hi Team,
Today I am depositing 700 rs via Google pay to 1xbet team but while deposit to my 1xbet account i mistakenly type 200 rs and now only 200 rs deposited in my account but rest is pending due to typing mistake please do the needful because I am trying to deposit rest amount it shows This payment identification number is already in use. Please contact support team.
Please do the needful as soon as possible.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback!
In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details.
We'll check all the necessary information and back to you with an answer
All the best,
1xBet Support
1xBet reviews 0
About 1xBet
Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.
Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.
Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.
Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.
Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.
Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
-
1xBet contacts
-
1xBet emailsinfo-en@1xbet-team.com80%Confidence score: 80%Supportpublic.relations@1xpartner.com60%Confidence score: 60%Supportsecurity-en@1xbet-team.com50%Confidence score: 50%Security Departmentb2b@1xbet-team.com50%Confidence score: 50%Partnership Queries (Online)marketing@1xbet-team.com50%Confidence score: 50%Public Relations and Advertising
-
1xBet social media
Most discussed 1xBet complaints
1xbet/account blocked with 879.42 eurosRecent comments about 1xBet company
Withdrawal successful but not Received in my bank account
Coushatta Tribe of Louisiana
2 reviews
Playandwin.co.uk
6 reviews
TonyBet
11 reviews
VegasWorld
30 reviews
Dragonplay
25 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.