Neteller
reviews and complaints

Aujourd'hui vers13 h 27 (Paris)la banque "ONEY" me signal un paiement de 512.5 euros chez "Neteller+*Neteller.com" mais je n'ai rien acheté dans cette société, aussi je fais appel à votre honnêteté pour annuler ce paiement.

D'avance Merci !

JC Heurtaut / [protected] / [protected]@heurtaut.com

39 Bis chemin de la rotonde, 83500 La SEYNE SUR MER, FRANCE

They cancelled a transfer I received 2 days later and that's against their rules which are stated in their website.

Here is what happened

On 2nd of august I got a p2p trade on a crypto platform (Bybit) worth of 470 euros and the buyer sent me the money successfully and I recieved it in my account and released the funds as I've received the money with no any problem.

On 4th of august I got an email that my account is closed and the 470 euros status appeared as cancelled after it was shown as accepted on 2nd of August. I've contacted neteller support and their decisions was to keep my account closed although it is not my fault..there should have been a problem with the sender that I didn't know off which affected my account status.

It is written in Neteller terms and regulations as follows (As Neteller Money Transfers are final and irreversible, make sure that you send funds to people you know)..So how come a transaction 2 days later becomes cancelled?

Now I have lost my usdt that I sent to the buyer who sent me the money on 2nd of august. And 2 days later Neteller deducted the 470 euros and decided to close my account.

On 5th of august I got a response from neteller support team that they decided to keep my account closed permanently and the money of cancelled transactions will be reflected back to my account after 24 hours.

24 hours have passed and I got an email saying that they changed their mind and they won't return back the money.

They claim that the transaction happend on 2nd of august and was cancelled on the same day but I have provided them proof which shows that the transaction was cancelled on 4th of august

Proof that transaction #[protected] was not accepted and cancelled on august 2 and that it was cancelled on august 4 as I said and what actually happened

The p2p order was made on 2nd of august at 15:34 (03:34 pm) and the payment was made successfully at 15:36 (03:36 pm)

(Attached below the timings of the transactions)

Now check transaction #[protected] you will find that it was cancelled 2nd of august 14:36 pm (02:36 pm) which is 1 hour before the order was placed and before I received the money. How come

I received the email of my account being suspended on 4th of august at 13:55 (01:55 pm) and then as mentioned upon checking my account my money was there (Attached screenshot of that below) and minutes later it wasn't there..as it was cancelled about 30 minutes later at 14:36(02:36 pm)

Account Email: [protected]@gmail.com

I've. Spent over 5months going thru Netellers verification and each time I got rejected. All I wanted was money back.

After 5months I decided to email their support regarding the issue and my account had restrictions imposed on it. I then asked them in a different email to give me my money back and kindly close my account as I had ran out of patience.

They closed my account without giving me my money back and have since ignored every single email I've sent to them, requesting my money back.

Hi I have a hard time verifying my account.
1. They requested for my bank statement but they rejected it though it was valid.
2. They rejected my TAX return form
3. The rejected my Learners' driving license.
4. they rejected my layby form.

The problem they are not willing to consider that in our country we do not indicate physical addresses on our official documents. but we use residential addresses. so no matter what document I get in my hands they will reject it, why it will obviously have a P O Box which they don' t use. they also requested for a water bill but there is no where I will get it because I do not have a house.

I wrote to them to ask for a refund but they ignored the part were I asked for a refund and they said they would review my document and I will be able to transact my money (150 USD) but they rejected my document anyways and my account is restricted now, with my huge funds. (150usd = 2535NAD) at current exchanges that money will solve so many problems in my life.

I really tried communicating with these guys but they don't seem to want to help me out. what they should know is that, country systems do not work alike.
I'm so tired now, I just want them to refund my money to either my bank account or revert the transaction back to my forex account XM GLOBAL.

I won some money at online gambling and I was paid out on my Neteller account. That was on the 20th of February..i had been a member for years.iv already been verified but I was never a regular user and this is my 1st withdrawal n the last. 1st of I was shocked how they charge fees first to convert than to transfer into my bank. Ridiculous amount. So I checked an update the next day 21st February n saw it was procesed. These people say it takes 2-4 days to show up. I was skeptical but I gave 6 days and I see nothing had come through so I contacted them on the 2nd March to enquire.i got a reply after 24hr n only to be told to wait and come back if I don't get in 10 days. ẞo I do that n message again providing my statement to show I didn't get my money. Since 3rd til today I have been messaging constantly for an up pdate but the service is just so lame I told them I'm in need of to he money but no1 has gotten Back .I'm frustrated n the lack of interest n service has made me frustrated. I want my money it's been over 10days now.

I opened a neteller bank account & I verified my account with the necessary document they asked me. I used to deposit money into my bet365 account with my neteller account. After 4 months neteller suddenly restricted my account with a balance 3278USD without any notification. I had provided everything they asked me to reactivate my account but they did not activated my account. After that I asked them for my outstanding balance & they asked me to submit some documents then I gave them my national identification card my selfie and my bank account information. Then they did not gave me my money telling me that your account statement is rejected. After that they asked me IFSC code which means The Indian Financial System Code which is impossible for a residence of Bangladesh. They actually knew that if they ask me IFSC code it is impossible to get. They could have asked me for IBAN No if they had intension to refund me my outstanding balance. I had provided them my IBAN so they can send me my money but they told me that they won't give me my money. Now I have 3278 USD in my account and I want my money. Please help me to find justice.

After verification of address, 26 Jan 2022 at

Wed, Jan 26, 11:48 PM to send to email "Dear Erick E Munisi, Your account has been permanently closed. Best Regards, Skrill."when open app showing that your account is restricted, you can't make any payments or transfer.

When you open web, they want to trade crypto end withdrawal I don't want to trade crypto they can't decide to doing with my money I've sent what they tell me to do

Hi I received an email saying that my money is available in my Neteller account however I can't log into my account and when sending a forgot my email I don't receive the link to do so.when trying to register I can't found South Africa in the register platforms, I need to withdraw my money from Neteller account to my standard bank account.i have contacted Springbok casino where I actually won the money and they said that I need to contact Neteller since this morning.

deposit 27 euro on my account and suddenly I get message incorrect pasword code. Try to reset. But have no acces. Anymore how I recieve my money back ? kind regards

While opening account I deposited some amount of money, then I try to verify the account they r not accepting it at least they should return my money from where it gets deposited.They r asking for documents within 90 days .

I had requested neteller to close my account because it was blocked with funds in it. I uploaded all documents required to be unblocked but days passed without being unblocked.

I asked them to close it and transfer my fumds to my bank account or skrill account. They wanted to send it to another neteller account which when i gave still mever send. They are not replying to emails.

Refer for my case is Account Closure [ref:_00D206xzl._5004G2LblGn:ref ]

Neteller email is [protected]@gmail.com

My account was restricted for verification purposes. I uploaded each and every document I have and everything was rejected. In other wallets/payment methods they accept id documents in local language you reject them. I need my money back as soon as possible and close this account. If you can resolve the verification problem I will continue using neteller.

Received an Email about a ‘negative balance' which is impossible, and told to transfer £10.25 into my account by 2/9/2021, which is impossible because my account's features have been disabled, or transfer it to a bank account, which the details don't exist. This has happened to many people, and leaves me in a state of anxiety, wondering what will happen. This is disgusting, and the company scams and lies to their customers, which many customers have witnessed.
Tom

Without Reson Close And Said No Refund Final Dicision 16.4 Ruls

[protected]@yahoo.com
Customer Id: [protected]

I opened a account on neteller way back 3 weeks ago and until now i am unable to use your facilities because of numerous rejected documents for verification.I know i submitted the correct uty bills with criteria but still i don't get it why it's being rejected and i contacted you back and forth to explain my situation many times but it was a consistent frustration on my side.I was supposed to pay someone ASAP but my money just got stuck on my account, unable to withdraw it.
To settle things, i just want to withdraw the money i deposited and that's ll.
Thank you

Respected Sir,
I have paid some payments regarding Neteller Verification Process, but after completion of my verification process the NETELLER CUSTOMER CARE is not crediting back my payments and they are asking another Rs. 20000 (in INR) for CREDITING FEE. Now I have some droughts about their authentication. I would also like to inform you that I am facing some financial hardship, in present days.

So, I request you to look into the matter and please return back my payments as early as possible.

​With regards
Manash Hazarika

Sir neteller account is permanently closed.my father died some days ago.i submitted all documents but the rejected.and refund declined.Our family will be completely helpless. Please give me a way. This money is very important to us. Please give me a chance
email [protected]@gmail.com
Refund email [protected]@gmail.com

Plz help sir.this funds Very important for us

My neteller was fully verified & I had deposited USD from my neteller account to my bet365 account. I made some profit there & withdrwan USD from my bet365 account to my neteller account. Soon after the withdrwal completed neteller closed my account for no reason.i have 1643 usd Then I asked them to refund my money to another neteller account or my bank account. I had provided my bank statement twice but without any kind of investigation they rejecting documents. Then I opended another bank account and collected new bank statement but still they are not responding. I'm trying to connect to them but they are not responding at all. I got frustrated with their behaviour & worried about my money.
Regards
I uploaded whatever they asked bt they r not responding

Plz help me

My name is Aziz
And my neteller mail
[protected]@gmail.com

Here is my bank details u can also check my account they told me it's wrong I don't know how they r told such a rubbish
My bank account number-[protected]
Swift Code- DBBLBDDH
my bank name- Dutch Bangla Bank Limited
my bank branch name-Pallabi Branch
my bank branch code-211
my Bank fully address-northern khan heights, plot no 34, road 3, block d, section 11 l, pallabi, mirpur, dhaka
my bank routing no- [protected]

My neteller account was closed with usd130.00. I need my money.help me to get my money back.

my neteller email is

sayzwan.[protected]@gmail.com

please help me to get my money back from them.

I have paid FINALIZATION FEE on 16 July 2021, against the NETELLER Customer Care Mail. The screenshot for FINALIZATION FEE from NETELLER Customer Care Mail and Payment from my side is attached herewith.

I am sending many mails for update of address verification process and crediting of my payments to NETELLER Customer Care from 16 July 2021, but till now there no reply from them.