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Zbiddy.com review: buyer beware 229

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2:17 pm EDT
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Ok so I've read a lot of zbiddy complaints.

Yes this website is a scam you have to put money down before you can join. But for all of you who have been scammed by them you obviously didn't read the whole page.

When you are asked to give your billing information it says just above it that the total package charge was $159!
I'm sorry if you feel ripped off but when your entering any new website where you might have to pay for something those that are legit will not ask for your billing information until you have won a bid or selected an item.

I don't mean to be harsh but I am only 19 years old and your trying to tell me that a bunch of middle aged people who should know better than me got ripped off because they didn't read the whole damn page?!

Buyer beware things are not always what they seem read everything before handing out your information!

Sincerely,
Brianna

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The complaint has been investigated and resolved to the customer’s satisfaction.

229 comments
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officialzbiddy
officialzbiddy
Montvale, US
Mar 27, 2012 2:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

ZBiddy is proud to operate a Customer Service Desk that can be reached at [protected] Monday thru Saturday from 8am to 12am EST. One of our friendly agents is in place to assist you with any concerns that you have.

officialzbiddy
officialzbiddy
Montvale, US
Mar 27, 2012 2:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

As with other penny auction websites, to place bids and win products on Zbiddy, you must first register and purchase a bid package. The requirement to purchase bids is explicitly stated on the website and in the terms and conditions. If you were unaware that you were purchasing bids when entering your credit card information and selecting a package level, a ZBiddy Customer Service agent is in place to assist you with your concerns and can be reached at [protected] Monday thru Saturday from 8am to 12am EST.

officialzbiddy
officialzbiddy
Montvale, US
Mar 27, 2012 2:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

ZBiddy is proud to operate a Customer Service Desk that can be reached at [protected] Monday thru Saturday from 8am to 12am EST. One of our friendly agents is in place to assist you with any concerns that you have.

officialzbiddy
officialzbiddy
Montvale, US
Mar 27, 2012 2:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

ZBiddy is proud to operate a Customer Service Desk that can be reached at [protected] Monday thru Saturday from 8am to 12am EST. One of our friendly agents is in place to assist you with any concerns that you have.

officialzbiddy
officialzbiddy
Montvale, US
Mar 27, 2012 1:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

As with other penny auction websites, to place bids and win products on Zbiddy, you must first register and purchase a bid package. The requirement to purchase bids is explicitly stated on the website and in the terms and conditions. If you were unaware that you were purchasing bids when entering your credit card information and selecting a package level, a ZBiddy Customer Service agent is in place to assist you with your concerns and can be reached at [protected] Monday thru Saturday from 8am to 12am EST.

officialzbiddy
officialzbiddy
Montvale, US
Mar 27, 2012 1:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

ZBiddy is proud to operate a Customer Service Desk that can be reached at [protected] Monday thru Saturday from 8am to 12am EST. One of our friendly agents is in place to assist you with any concerns that you have.

officialzbiddy
officialzbiddy
Montvale, US
Mar 27, 2012 1:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

ZBiddy is proud to operate a Customer Service Desk that can be reached at [protected] Monday thru Saturday from 8am to 12am EST. One of our friendly agents is in place to assist you with any concerns that you have.

officialzbiddy
officialzbiddy
Montvale, US
Mar 27, 2012 1:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

ZBiddy is proud to operate a Customer Service Desk that can be reached at [protected] Monday thru Saturday from 8am to 12am EST. One of our friendly agents is in place to assist you with any concerns that you have.

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KJ Lowry
Paradise, US
Mar 14, 2012 9:56 pm EDT
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Samuel,
I believe you guys are just punching send on "robo-mails" ... do you even read the responses? AND what does "Please feel free to revert if any issues." MEAN, anyway?
To repeat my concern: Your links on Facebook have either been hijacked to "zBiddy.com" OR you are in on the scam with them!

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Team@normorerack
, IN
Mar 14, 2012 9:27 pm EDT
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Dear KJ Lowry,

Samuel here from the Customer Relations team. Always here to help.

We do apologize for confusion; however nomorerack.com is strictly a daily deal site and does not involve any bidding. You can visit our website at: http://nomorerack.com

Email us at: customercare@nomorerack.com or info@nomorerack.com
Please feel free to revert if any issues.

Thank you. Always here to help.

Regards,
Samuel.

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KJ Lowry
Paradise, US
Mar 14, 2012 2:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It doesn't tell you that you are buying that $99 purchase by registering your credit card. It misleads you into thinking you are entering your credit card information so that you are guaranteeing your bids are covered...NOT that you are purchasing them in "big lots" amounts just by registering your card. The site is clearly trying to scam people...why else would they not allow someone who has never even logged in to verify their email address to cancel the "purchase" and get a refund? They never even put up a screen asking me to verify my "purchase" until AFTER they had billed my credit card and finalized the deal without my verification. They ought to be put out of business! Total Scam!

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KJ Lowry
Paradise, US
Mar 14, 2012 6:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

That is not true...I never got to nomorerack.com to click on any other site. I clicked on the facebook ad for $29 iPads and it took me straight to zBiddy.com and I didn't realize it wasn't nomorerack until after I had registered and had been taken for $99.00 on my credit card. Something is wrong with your facebook links...or you are in on the scam!

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Team@nomorerack
, IN
Mar 13, 2012 10:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear KJ Lowry,

Samuel here from the Customer Relations team. Always here to help!

Building raving fans and brand ambassadors out of all our customers is our mission.

We do apologize for confusion; however nomorerack.com is strictly a daily deal site and does not involve any bidding. You got redirected to bidding site Quibids, from one of the advertisements on our site. While we do advertise for these companies, they are not affiliated with our site. For any concerns regarding these companies, please contact them directly.

Thank you. Always here to help.

Regards,
Samuel.

WeWillNotBeVictimized
WeWillNotBeVictimized
Hill Air Force Base, US
Mar 07, 2012 5:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Contact ZBiddy at [protected] within 7 days of your first bid package purchase to get a refund.

According to ZBiddy’s guaranty, listed under their terms and conditions on their website, “All payments for bid packages are non-refundable except for any bid amounts remaining unused on the 1st bid package purchased by a user which qualifies for the ZBiddy guaranty as stated on the ZBiddy website. The refund will be available for 7 days from the date the user purchased its 1st bid package, provided that the user requests such refund from ZBiddy within such 7 day period.”

If you did not use any of your bids you are entitled to a full refund.

Do not allow ZBiddy’s customer support representatives to bully you around when you call to get a return on the bid package, which they charged you for without your consent anyway. The reps do not tell the whole truth on the phone when they state bid packages are non-refundable. Do not allow the reps to give you any sales pitches either. They will act like they are doing you a favor by telling you they will down size your bid package purchase for a cheaper price. Do not agree to this. Demand a return according to their own terms and conditions guarantee.

Never give ZBiddy any of your information. If you haven’t already made this mistake, never register or create an account on this website. The moment you give ZBiddy your credit card number, while simply creating an account, they immediately steal $60-$160 from you. They then try to make it look like you just purchased a bid package.

ZBiddy also sells your personal information, right away, to as many marketers as they can. The privacy policy on their website states they will use your information, “To allow you to receive other offers from non-affiliated third party companies and marketers. Send you marketing communications. Conduct research and analysis.” According to ZBiddy’s privacy policy the type of information they collect on you (and then share) is: name, postal address, e-mail address, telephone number, cell phone number, age, date of birth, gender, IP address, referring site, other information provided by you to company (I’m hoping against hope they are not also sharing my credit card number. I better close that account), and other technical information collected by the site’s servers.

I was receiving new types of telemarketing calls on my cell phone the very next day.

In my experience, ZBiddy is an illegitmate, fraudulent, scam of a website. They even run their company out of a building that looks like a storage unit in Miami, Florida. After ZBiddy stole $99 from me, I contacted a customer support representative and politely requested their mailing address. Attached is a seedy-looking photo of their address according to Google Maps.

I wish I had done my research before registering an account on ZBiddy’s website. Review after review shows that too many people have fallen victim to ZBiddy. This company needs to be shut down, and the owners need locked up. If you have been victimized by ZBiddy please go to the Federal Trade Commission website and file a complaint, https://www.ftccomplaintassistant.gov. On the top, right-hand side of that page, there is a link that states, “Click here to file a complaint with the FTC.” Click it. It only takes a minute to file the complaint. Let’s all unite to ensure that justice is served.

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leena4ca
Cleveland, US
Feb 29, 2012 6:45 am EST

I have been a zbiddy customer for about 3 months and have won and received many very nice items including an ipad 2.

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leena4ca
Cleveland, US
Feb 29, 2012 6:41 am EST

I have been a zbiddy customer for about 3 months and have won and received many very nice items including an ipad 2.

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leena4ca
Cleveland, US
Feb 29, 2012 6:41 am EST

I have been a zbiddy customer for about 3 months and have won and received many very nice items including an ipad 2.

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gaile owens
Nashville, US
Feb 20, 2012 8:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My money was credited to my bank account. I NEVER ordered anything. I appreciate the company returning my funds.

officialzbiddy
officialzbiddy
Montvale, US
Feb 20, 2012 1:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

ZBiddy is proud to operate a Customer Service Desk that can be reached at [protected] Monday thru Saturday from 8am to 12am EST. One of our friendly agents is in place to assist you with any concerns that you have.

officialzbiddy
officialzbiddy
Montvale, US
Feb 20, 2012 1:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

ZBiddy is proud to operate a Customer Service Desk that can be reached at [protected] Monday thru Saturday from 8am to 12am EST. One of our friendly agents is in place to assist you with any concerns that you have.

officialzbiddy
officialzbiddy
Montvale, US
Feb 20, 2012 1:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

To place bids and win products on Zbiddy, you must first register and purchase a bid package. This process is standard across the penny auction industry and is not exclusive to Zbiddy. If you have questions about the registration process, or if you were unaware that you were being charged at the time of your purchase, please contact our Customer Service department at [protected]. Our friendly agents are standing by to take your call and help resolve your issue. The Customer Service Desk hours are Monday through Saturday from 8am to 12am EST.

officialzbiddy
officialzbiddy
Montvale, US
Feb 20, 2012 1:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

To place bids and win products on Zbiddy, you must first register and purchase a bid package. This process is standard across the penny auction industry and is not exclusive to Zbiddy. If you have questions about the registration process, or if you were unaware that you were being charged at the time of your purchase, please contact our Customer Service department at [protected]. Our friendly agents are standing by to take your call and help resolve your issue. The Customer Service Desk hours are Monday through Saturday from 8am to 12am EST.

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TamiSea
Polk City, US
Feb 18, 2012 9:19 am EST

The VERY SAME thing happend to us. I put in my credit card information and it was instantly charged without even giving me the option to choose package or anything. I NEVER authorized this charge and WHAM, I checked my bank account and it was gone. It almost overdrew our account. I have already contacted my bank and am awaiting an answer. Meanwhile, I will try to get a hold of the company and see if they will resolve this problem peacefully. We feel totally used and this is the first time that we have ever had this type of experience where we were charged without our consent online.

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seansm01
S Richmond Hill, US
Jan 30, 2012 5:36 pm EST

The site is a scam and a rip-off...they should be under federal investigation.

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fonkdawg
Lufkin, US
Jan 15, 2012 7:27 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Unauthorized draw from credit card account is a scam, period. Even if they refund it when more astute people catch them at it. No company can accidentally charge a cc account. It is done on purpose -- deliberately. To be fair, I haven't tried Zbiddy. I came here to research before jumping in. I am glad I did.

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fonkdawg
Lufkin, US
Jan 15, 2012 7:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I bet rocky125 (above) can't even read this comment.

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laurin800
Muskegon, US
Jan 09, 2012 3:44 am EST

Absolutely companies will deduct money from your account. It could be a clerical error, a wrong number. One of the biggest companies had a policy of not shutting down a customer closed account and would continue to withdraw money from the customers bank account. It took a warning and fines from the FTC to get them to stop. any guess? aol. Block your card.

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leena4ca
Cleveland, US
Dec 27, 2011 1:34 pm EST

I have been a zbiddy customer for about 3 months and have won and received many very nice items including an ipad 2.

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TDurfee
DeRidder, US
Dec 21, 2011 4:46 pm EST

I find zbiddy to be very people oriented . If you speak to someone about that charge I am sure they will take it off. I have had a few problems with my acct working properly and they have refunded me all my bids, given me more bids to compensate for the inconvenience. So far they seem to be OK.

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TDurfee
DeRidder, US
Dec 21, 2011 4:43 pm EST

Actually, I have had to call in and pay for my wins ...I found the staff to be so helpful. if there is any issue with the bids and bidding theyreturned all my bids and gave me more for the inconvenience. My site does not work on my acct..and i have had to call in to pay, but that is the only thing that i see so far. I have to check my bank statements. See if what you say is true...Louisiana

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rocky125
Greenville, US
Dec 19, 2011 10:19 pm EST

i like to bid on zbiddy coz zbiddy is best penny aution site.

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rocky125
Greenville, US
Dec 19, 2011 10:16 pm EST

i like to bid on zbiddy coz zbiddy is best penny aution site.

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rocky125
Greenville, US
Dec 19, 2011 10:16 pm EST

i like to bid on zbiddy coz zbiddy is best penny aution site.

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JamesBe
Columbus, US
Dec 13, 2011 1:33 am EST

I just talked to Zbiddy. There is a 14 day contract cancel option. If you've signed up in the past 14 days I encourage you to cancel. I am awaiting full reimbursement for the unauthorized $99.00 US Dollars they took from me. I have contacted my bank to notify me when it arrives and I have also saved all online chat documents and emails I've received. If this is a scam and I do not receive my reimbursement I can assure you I will bring the company to it's knees and make sure the people responsible pay for their actions through the proper ways of the US Justice system. This is of course if it is a scam. If I receive my reimbursement there is nothing I can do for you, apologies, but we will all be smarter in the future.

officialzbiddy
officialzbiddy
Montvale, US
Dec 04, 2011 6:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

To place bids and win products on Zbiddy, you must first register and purchase a bid package. This process is standard across the penny auction industry and is not exclusive to Zbiddy. If you have questions about the registration process, or if you were unaware that you were being charged at the time of your purchase, please contact our Customer Service department at [protected]. Our friendly agents are standing by to take your call and help resolve your issue. The Customer Service Desk hours are Monday through Saturday from 8am to 12am EST.

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macyj
Roseville, US
Nov 29, 2011 11:07 am EST

hi, i just had the same problem. as a single mom at christmas time i really need that $99 back. did you ever have any luck?

officialzbiddy
officialzbiddy
Montvale, US
Nov 26, 2011 2:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

To place bids and win products on Zbiddy, you must first register and purchase a bid package. This process is standard across the penny auction industry and is not exclusive to Zbiddy. If you have questions about the registration process, or if you were unaware that you were being charged at the time of your purchase, please contact our Customer Service department at [protected]. Our friendly agents are standing by to take your call and help resolve your issue. The Customer Service Desk hours are Monday through Saturday from 8am to 12am EST.

officialzbiddy
officialzbiddy
Montvale, US
Nov 12, 2011 9:26 am EST
Verified customer This comment was posted by a verified customer. Learn more

To place bids and win products on Zbiddy, you must first register and purchase a bid package. This process is standard across the penny auction industry and is not exclusive to Zbiddy. If you have questions about the registration process, or if you were unaware that you were being charged at the time of your purchase, please contact our Customer Service department at [protected]. Our friendly agents are standing by to take your call and help resolve your issue. The Customer Service Desk hours are Monday through Saturday from 8am to 12am EST.

officialzbiddy
officialzbiddy
Montvale, US
Nov 12, 2011 9:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

ZBiddy is proud to operate a Customer Service Desk that can be reached at [protected] Monday thru Saturday from 8am to 12am EST. One of our friendly agents is in place to assist you with any concerns that you have.

officialzbiddy
officialzbiddy
Montvale, US
Nov 12, 2011 9:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

To place bids and win products on Zbiddy, you must first register and purchase a bid package. This process is standard across the penny auction industry and is not exclusive to Zbiddy. If you have questions about the registration process, or if you were unaware that you were being charged at the time of your purchase, please contact our Customer Service department at [protected]. Our friendly agents are standing by to take your call and help resolve your issue. The Customer Service Desk hours are Monday through Saturday from 8am to 12am EST.

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