The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Yamahalemon law

D
This review was posted by
a verified customer
Verified customer
Review updated:

i just got back from iraq and bought a yzf r1 after 900 miles the clutch went out ive loged over 150, 000 miles on bikes and not one clutch replacement. the clutch whent out 3 more times the bike now has 4500 miles on it. the dealership made me pay for the last three. i took it to a diff. shop and they said it was not getting anough oil to the clutch i droped ti off aug. 27 2008 and it is now oct. 16th 2008 and they still cant fix it. yamaha tells me i have to wait what a way to treat thier soliers

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • India Yamaha Motor's response · Sep 04, 2018

    Dear Sir,

    Greetings from Yamaha,
    We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
    User name
    Mobile number
    Email id
    Chassis number
    Nature of Complaint
    Concerned dealership
    Retail date
    Address (if possible)
    You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

    Regards
    Team Yamaha

  • Updated by R1M Dorgan · Sep 13, 2018

    The master cylinder assembly, forks, instrument panel, fairings, are all original.

  • Updated by Yousuf kaleem · Oct 19, 2018

    Service centre not providing better service to the customer

Responses

  • An
    andrew.week Mar 11, 2009

    I Andy Week purchased a 2008 Yamaha R1 in August of 2008 from a reputable dealer in Oregon. I was on an 18-day R&R leave from Iraq at the time. I put about 400 miles on it, trying to get the motor broken in as carefully as possible before I had to go back to Iraq. I returned from Iraq in November of 2008 and moved to Ft. Campbell Kentucky around the first of January 2009. During the warmer days in Kentucky, I managed another 250 miles before my problems started. The bike lost power. I immediately pulled off the road, after which the bike died. I took the bike to a dealer in Kentucky who reported that “Yamaha never covers the clutch, since it is a wear item.”

    With seven years background as a Honda mechanic, I understand “wear items, ” therefore I understood that at 650 miles, that explanation made no sense whatsoever. After arguing with Yamaha Corporation USA for a few days, they finally agreed to "good will" the clutch parts but I pay for labor. I felt that this was unsatisfactory, but agreed to this solution in order to expedite a reasonable resolution.

    The Kentucky Yamaha dealer installed the clutch and called me a few days later to inform me that
    it now had major engine noise and needed a motor rebuild, since, during the clutch malfunction, it had managed to distribute clutch particles throughout the engine. The clutch fibers had come apart and
    the clutch plates in turn melted together, sending metal and friction material throughout the engine and transmission.

    After eventually tracking down the responsible Yamaha warranty management, (no small feat, as they hide behind a convoluted automated voicemail and clerical system), they denied any responsibility for the matter. They suggested that, I am just out of a motorcycle. Their defenses changed from time to time, but the rep essentially just kept telling me it “could have been out of adjustment” which he saw as my fault. (He could offer no explanation except to point fingers at either me or the original dealership as to why new bike would be “out of adjustment, ” ) but in the end it’s my fault and I needed to prove that it was a part malfunction. He stated that Yamaha was doing me a favor by paying for the clutch parts.

    I paid 12, 000 hard-earned dollars, missing my wife’s and daughter’s birthdays and family holidays while defending my country (and Yamaha USA’s ability to freely rip-off my compatriots). All I wanted was a
    new motorcycle, under warranty, to get me through a year before my next deployment. I will now miss half of that riding season and have to spend more of my year of family time having to either fix the bike
    or spend time trying to receive what is my due – the warranty benefits I purchased by buying a NEW bike.

    I will post more, either pictures, information, expenses and the legal outcome of this incident, and I’ll be sure to share all information with anyone who rides motorcycles, or thinks that they can benefit from my unfortunate decision to purchase a Yamaha.

    sounds familiar

    0 Votes
  • Na
    Naina25 Aug 14, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Some type of noise in my new scooty..fed up of visiting the showroom and service center..but they are not solving the problem...my scooty is still under warranty .i need help..to solve this issue or i have to visit consumer court will all my papers and service records .i m really frustated by the service and the product..

    0 Votes
  • Dj
    Dj☺ Aug 20, 2018

    I ordered r15 parts January 9, 2018 then they told me feb.15 already here. But till now not yet come. Poor service

    0 Votes
  • Vi
    vishal vyas Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    i would like to inform you every sunday Arien Yamaha workshop is closed but i want to open in sunday for bike service because more customers having the problem for service and now i have two vehicles yamaha

    in indore city more customers weeked off on sunday

    0 Votes
  • Ha
    Hassan Khalid Butt Hassan Khalid Butt Sep 03, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Sir your recmeded serves dealers are not working well They are not eligible they cant tuning better

    0 Votes
  • Md
    Md Adi Sep 11, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I booked my yamaha r15 moto go edition on 27th august 2018 expected delivery date 79days.. now for new booking its showing 30-45days very disappoint with this since i have requested to deliver my bike on 24th October but there is no response.. contact email many time to customer care no reply.

    Comments
    Comments

    0 Votes
  • R1
    R1M Dorgan Sep 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Bought the genuine Yamaha aftermarket brake lever assembly. The adjuster wheel hits the instrument display panel when turning steering fully left, which DANGEROUSLY presses the front brake! I have a video, it is easy to see the obvious problem! In the attached photo, the brake lever is shown. It is a genuine Yamaha part.

    Comments

    0 Votes
  • Vi
    Vivek Sharma Oct 14, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Meri yamaha saluto ki meter wire ko tuti hue 2 mahine ho gaye lekin baran rajasthan ke sworoom me wire avaivale nahi hai jisse muje bike ki reading me presani ho rahi hai lekin sworoom vale ke part nahi milta 2 mahine se me sworoom me chakkar kat raha hu

    0 Votes
  • Ak
    Akshay Dambale Oct 14, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Sir why there is diference between ex shoroom of r15 v3in each showroom and they also getting extra 7k-10k amount including vehicle on road price for vehicle availbility ..totally unsatisfied

    0 Votes
  • Yo
    Yousuf kaleem Oct 28, 2018

    Service centre not providing best service to the customer..plz contact me as soon as possible

    Comments
    Comments

    0 Votes
  • Ke
    keshav goyal Oct 26, 2019
    This comment was posted by
    a verified customer
    Verified customer

    My bikes tire has broken four time and the company refuse to change. If the problam my bike is not solved than i will file a case in the consumer.

    0 Votes
  • Ba
    BADAL KUMAR SINGH Oct 28, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Services is very poor not a experience mecenic...

    0 Votes
  • Su
    sudhakarharikoti Nov 17, 2019

    I purchased a new bike in the month of July. But registration is not done yet. Everytime they told me silly reasons. Please rectify the issue.

    0 Votes
  • An
    Anson Dsouza Dec 10, 2019
    This comment was posted by
    a verified customer
    Verified customer

    From last two weeks I had kept my vehicle for repair in ( Mangalore bikers) Mangalore Karnataka India. The issue was a self starter the Mechanic of the particular showroom asked me to changed the startermotor, self switch and the battery too...But now after all it's done it's not starting only... problem is not yet solved...

    0 Votes
  • Na
    Naveenkarthi Jan 01, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I had given my bike on Nov 3, 2019 in krishna mobikes, Karur for service because my bike met an accident.till now i have not received my bike from showroom.i approached the showroom there is no proper response .they are delaying too much.

    0 Votes

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