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Wyndham Vacation Ownership
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2.0 295 Reviews

Wyndham Vacation Ownership Complaints Summary

72 Resolved
223 Unresolved
Our verdict: When using services from Wyndham Vacation Ownership with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Wyndham Vacation Ownership reviews & complaints 295

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6:24 pm EST
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Wyndham Vacation Ownership worthless timeshare scam

No vacations to show for wyndham!
11/11/2017 over 2 years with not 1 vacation, but many calls to try to get us to upgrade because we have not vacationed. Whey would be pay more if we can not even use what they sold us.

My complaint is the methodical approach that this company chooses to trap bystanders into worthless contracts. They hold you up for hours!

Consistently hammering you with multiple salespeople and ignoring any no that comes out of your mouth! With each no they have some new and fantastic steal of a deal (in hindsight the theft is in your money as they do not have intentions of letting you use the points as they say you will be able to). Then you are stuck with these useless points. The boost this "dream" vacations up with what a smart investment this is!

I left on a high with visions of my australian vacation I was buying along with many others. But four months later, I got a phone call from a salesman from wyndham who told me, when he could not solicit me into an upgrade, that I was "stupid," and the points I bought would not get me anywhere. As rude as he was, he was the only truthful voice from this outfit.

They were useless, and wyndham's own employee admitted what a fraud this company is. I am sickened by this whole transaction.

I sent in a complaint through their website and they completely ignored it!

They know they are a scam and ignore you once you buy unless they can squeeze more money out of you.

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2:09 pm EST

Wyndham Vacation Ownership timeshare

I want everyone to think really good before they get suckered into being an owner with Wyndham.

I Purchased in 2012. I tried to go on vacation to Bonnet Creek, Palm Aire, Sea Gardens, and Cypress Palms.

To put this into prospective I have only been successful at gaining access to my rights as an owner only half the times I tried. So I have only made it to 4 vacations since 2012.

Needless to say, I am not getting what I paid for and this is a huge problem with the points system.

I let Wyndham know at one of the owner's meetings and followed the request to update for better reservation power and pay more money. Still had issues. Wyndham ignored my first letter to them and responded to our complaint to consumer affairs but said they could not prove we were lied to.

The proof is that we can not use it.

They told us we can make money on renting it too, no proof, so they are calling ME, AN OWNER, A LIAR, but they can see that we can not use our timeshare and just ignored that. So either way, I do not want to be a part of a company that can call me a liar in the meantime and continues to treat me in this manner and not allow me to use it but expects me to keep paying them

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Victor Allen
Providence, US
Jul 10, 2021 7:00 am EDT
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Wyndham controls the timeshare owners. They have rules and egulations that make things very difficult for timeshare owners. Most timeshare owners realize that it is not worth the maintenance fees that they have to pay.

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11:36 am EST

Wyndham Vacation Ownership wyndham vacation club timeshare scam

Add more review text
We just want to warn people who are thinking of signing up for a timeshare, please do yourself a favor and stay clear from Wyndham. Also if you are staying on Wyndham property, to warn you about going to a timeshare presentation for them.

The sales motto for Wyndham is TAFT (Tell them Any "F"ing Thing) And it's in court documents for the $20 million dollar whistleblower case.

They also control the booking system so its so hard to get into what you want even if you schedule 18 months out. We were talked into an upgrade that was supposed to give us priority booking and we were not successful in getting in. It has been 3 years now and its almost impossible with their restrictions to even use this ownership. And its cheaper on VRBO and Groupon, then this mess.

The maintenance fees alone cover a better vacation then what this company has been able to provide us. I can walk off the street and get into one of their resorts but yet I can not get in as an owner, so tell me again why is ownership worth it?

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7:13 pm EST

Wyndham Vacation Ownership timeshare crock of pooh

This Timeshare resort company is an empty pit. You will feel cheated when you walk away from the dream world they painted up for you to reality. The things they talked about to get you to buy are not really within your grasp and they know this and still sale it to you knowing you will be stuck paying for a useless ownership.

They told us we could travel out of the country with this membership. That was the kicker for us, that was the reason we signed up. Come to find out, the points are different and so, what they sold me, was not enough to convert and get me to Greece, Argentina and Germany; we tried! NOT at all what our salesmen described our membership to be. Now if he was honest then we would have known off the bat this would not work for us and we would not have signed our life away. But he manipulated the truth and from what is all over the internet, this company knows it, it is COMMON PRACTICE: to lie to get them to buy. How is it in the United States this can continue to happen unchecked? Because money means more than decency, ethics, morals, and protecting individual rights.

We have tried also to go on other vacations. IN 2 YEARS WE HAVE TRIED 11 TIMES TO GO ON VACATION WITH ONLY 1 SUCCESS STORY TO Destin. You tell me now how this is a fair contract. When I am paying to vacation and the company I pay to vacation is always booked solid which is not allowing me to vacation. I called the helpline and they offered to sell part of my subsidized points. What good would that do? I still would not be able to use the leftover points so I am still paying for a worthless membership. This is ridiculous. This company knew I was a student and worked full time so they knew I would be on the school schedule and they knew It would be impossible to rent during this time and still sold me on the fact I could.

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5:15 am EST

Wyndham Vacation Ownership wyndham sales takes advantage of old people...

These two crooks sold my mother a $37,000 package that she told them that she could not afford. They promised her that they would rent her points for her so she didn't have a bill. These sales reps M. D. and C. K. will not return her calls. My mom been calling to try and get out of the contract or to get help renting the points as promised. As I searched for these individuals on the internet I found out that the people who helped her and work for Wyndham are FELONS. What kind of operation is Wyndham sales running? Do you have to be a real robber to work for them? My mom just wants her money back. Please help!

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9:56 pm EST

Wyndham Vacation Ownership issuing credit card

During our seminar we told our person we were not interested in buying a timeshare or whatever they were selling. He seemed to understand however he had us fill things out telling us they were checking our timeshare ownership and none of this sounded correct at the time. When they decided to tell us the points we would have and the cost to us we again said, we werent there to buy. Our guy got up and started to walk us out but not before he yelled very loudly "GET THEM OUT OF HERE"! we then were lead out by another gentleman. I don't take kindly to some one that young not respecting another person's decision. And then when we left later that day to find that my credit was hit 3x and then to return home and have a Credit Card in my name. This is not business wise by any means. The name of that young person was Doc. and this was at the Daytona Wyndham.

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2:05 pm EST

Wyndham Vacation Ownership timeshare sales

Wyndham vacation resorts

Re: Contract numbers, [protected], [protected], and [protected]

On June 1, 2018, my husband and I with four friends arrived at National Harbor resort intent on attending the Capital Jazz fest in Columbia, Maryland and having a college reunion, as my friends had come from different states. After leaving the front desk, we were told we had to have an owners update.

On Sunday, my husband and I arrived at 10:00 am for what was promised as a 45 minute update. After the film concerning new locations and new VIP guidelines, Valencia Richardson came to update my account. Walking into that meeting, I told Ms. Richardson that I was already a platinum owner. I was paying approximately $1, 500 per month for mortgage and maintenance with four years left on that contract. I had a interest rate of 13.99% on that loan but I was handling the expense. My last purchase was in 2013 when I joined Club Access. At that purchase I was told that I should never have to purchase again because my contracts were grandfathered into the platinum level with my PIC. On June 3, 2018, Ms. Richardson told me that my Club Access contract was going to experience a significant increase because many resorts under that program were affected my hurricanes and other issues. She stated that I must come out of Club Access and all of my previous purchases, buy 300, 000 points, thus having a million points at National Harbor, and by doing so it would make me a permanent platinum member and reduce my maintenance fees. I told her my husband and I couldn't afford another purchase. I told Ms. Richardson that I had to leave because additional friends were coming to my unit and that we were having a luncheon. My husband and I left around 12:00 pm.

To my great surprise, about a half an hour later, Ms. Richardson appeared at my door. We invited her in and she had lunch with us. After lunch she told my friends that she had unfinished business with my husband and I and pulled us away from our friends! To some of our friends we never said goodbye. The sales pressure was that high!

By now, my husband was tired of this high pressured sales pitch. This time we were joined by Mr. David Lee, the Sales Manager. I told him that I couldn't afford the new purchase. He told that Ms. Richardson could help with that problem and left to see if he could get a lower interest rate on the new purchase. Using her best "home girl" charm, she told me that could be my personal representative and that she would show me how to place my timeshare on the rental market and payoff this debt in five years. I didn't purchase timeshare to rent but the idea of getting it paid off in five years was attractive. By this time, around 7:00 pm, my husband was furious! He told me not to purchase anything and left the meeting. Ms. Richardson pressed on.

Mr Lee returned to state that he couldn't bring the interest rate down but Ms Richardson could help me if I decided to purchase. I told him about Ms Richardson ‘s idea to rent the timeshare to pay off the mortgage, and his reply was she can help you in that way. Once again I stated that I couldn't afford the package. Valencia Richardson then came back to promise me "we" can do this.

At 8:30 pm, exhausted, hungry, and defeated in will, I signed the contract. My husband came back to me to see why I was still there and we had a verbal altercation. Ms Richardson and Mr. Lee were both aware of his feelings.

The impact of that purchase is that my timeshare payments do not allow for health essentials. Needed medicines not covered in full by insurance are not purchased. I pay approximately $2, 680 per month for mortgage and maintenance. This mortgage is greater than my home mortgage. I was paying these fees with Wyndham rewards credit card to off set some maintenance fee. I was previously paying Barclays $1, 500 per month. Barclays Bank was charging 17.99% interest on balances and with the $1, 100 increase I quickly began to acquire a high balance. Now I was paying Wyndham and Barclays unsustainable amounts of money. My husband refused to help me because I went against his directive.

I live on a small pension and social security. I cannot keep these contracts up. I wrote to Wyndham Cares, a program that is suppose investigate and help with such problems. Their reply after many months was no. Sadly, I must exit this timeshare to improve my mental and physical health.

Laraine Williams

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12:30 pm EST
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Wyndham Vacation Ownership manager nirmal bath

This morning we discovered blood on the back of one of the pillows which prompted my husband and I to pull back the covers that were tucked and there was blood at the bottom of comforter. I spoke with manager Nirmal Bath and he was extremely rude. He stated he gets people like us every month trying to get a free room. He wouldn't take accountability for his housekeepers not thoroughly cleaning the bed he just continued to state that I'm not getting a refund and cutting me off when I tried to talk. At that point my husband came down and for the first 5 minutes he wouldn't even talk to us and ignored my husband's questions. I asked him for corporate's number and he gave me the phone number to Verizon wireless. He also would not give me his name. The head housekeeper Lynn then came down and verified that she does believe that one of the housekeepers did not thoroughly do their job and that the blood was not from us. He then began to yell at her and stated that she should be checking every room after each housekeeper and if not she will be fired. At this point, it's not about the refund, he was very rude to us and stated that we don't need to stay there anymore and we should've checked the room first. We advised him that the room presented clean when we checked in and we were tired last night and did not do a thorough check. My husband advised him that it's not about the money it's the way he handled the situation and he's very rude. He told us to stay at Microtel next time. He is very rude, unprofessional, and does not have the proper customer service skills to deal with people. I would really like to hear back from someone about this matter. My name is Latoya, phone number is [protected], email is [protected]@gmail.com. Thank you.

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9:46 pm EST

Wyndham Vacation Ownership amazon ipad fire

I am locked out of use of my amazon ipad fire. I received the ipad as a gift from wyndom. Corp.
For attending a timeshare seminar., it was to purchase points for times shares at shawnee village on the delaware pa.
Amazon, says that need person name of who ordered ipad fire, to give as a gift? Your full address, billing account
Number and serial number so that they can unlock my ipad fire.
[protected]@AOL.CCM. I would appreciate some answers to what I asked for so that I can call Amazon with the information.
Thank You

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Update by ipad fire
Nov 16, 2019 3:51 pm EST

I was at a meeting in 2017, and received an amazon ipad fire as a gift for attending.
Amazon told me to get in touch with your, company and get this info, address, billing acct #,
Phone number. So I can get it unlocked to use. Thank you.
It was a seminar at wyndham corp, in pa, to purchase time share. It was at shawnee resort on delaware pa.

Update by ipad fire
Nov 18, 2019 6:19 pm EST

Attended a seminar 2017, I was given as a gift the I pad Fire as a gift, Is supposedly an Amazon,
It is locked out, and I called Amazon and they have no record of Wyndom purchasing any I pads
at all. I need acct #, Billing address and Person who purchased it.
thank you.
sgoldbard@aol.com

Update by ipad fire
Nov 16, 2019 9:49 pm EST

I still can' unlock Amazon Ipad Fire. Even have tried to get it unlocked by calling Amazon.

Update by ipad fire
Nov 15, 2019 1:26 pm EST

I am locked out of my Ipad, fire, Amazon co. Please let me know all info. submitted at. Thank You
sgoldbard@aol.com

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2:53 pm EST

Wyndham Vacation Ownership Discovery membership agreement

My husband and I were lied to about the terms and agreements. We were told by Charles Philips that we were getting 24mths of financing when we only received 6mthd. We only found out after receiving our cards and then it was too late to cancel. This was misleading and fraud. We kept asking where to find the 24mths and this is where CHARLES kept pointing too.
I will be contacting a lawyer and also submitting a internet campaign against this company and Wyndham Discovery. The public needs to to be careful because this is misleading, fraudulent and taking advantage of people.
Also is attached you will find a document made up internally that was used to sell me this package. Most companies only allow marketing material from the Corporate Office

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Upset and defrauded!
Weatherford, US
Sep 29, 2022 5:12 pm EDT

We were in Branson on vacation and when we went to pick up tickets to a show we had purchased the ticket office told us we should go to Wyndham and hear their presentation. No obligation and we would receive a $100 Visa card. We went and i was supposed to be over in 90 minutes. These people lie! They held us there and passed us off 3 times because we said we were not interested until we were given to what seemed like a nice honest young man. He pitched that we could try out the program and be given 400000 points to use over the next 24 months. The cost was $40.00 a month, so the points were no more than $1000.00. We finally agreed to this proposal. These are the only figures that were ever discussed with us. When we got home from vacation we received a Wyndham credit card, which we did not apply for. The young man John Melton gave us a bag with stuff in it and we were finally sent on our way. He did not tell us about how the contract would be received or anything else. So we got home and received the credit card and I emailed this man to ask how I get a copy of the contract and he said it was emailed. Well it went to our spam, so we did not see it within the 7 days which is the cancellation period. I am so embarrassed because we should of demanded a copy of the contract prior to leaving and he just kept shoving his iPad in our faces and saying sign here and initial here and he never expanded the section so we would know what we were signing. Well after finding the contract in our spam today we find the total sales price of $4036.50, which we would never of agreed to. I can’t believe any company should be allowed to deceive people in this manner. We would never of agreed to such a contract and I think he had a moral obligation to expand all areas and to go over what he was really having us sign. We are now 2 days late and so we are told we are unable to cancel and will be out $4036.50 for nothing. I did record the pitch that Mr. Melton gave us and the only figures mentioned are the 400000 points and $40.00 for 2 years. You can hear me say so less than $1000.00 dollars and you can hear him say yes. I plan to go back to Branson and to spend my 2 hours with a sign telling every person that tries to enter their business to run as fast as possible and don’t ever do business with this lying and cheating individuals!

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7:12 pm EDT

Wyndham Vacation Ownership as a company, I am distrustful of wyndham resorts

My suggestion is to stay clear of this company that will overcharge under your nose. Then charge accounts without your permission and not allow you to vacation as they are always booked:

In February 2017, While vacationing and staying at a Wyndham Resorts in North Myrtle beach, SC, I fell victim to some very strong and deceitful sales pressure to purchase a timeshare.

I needed to pay a down payment of $3719.60 immediately, which they put on a Paypal credit card. They ended up actually charging me $3749.60, which was their first no-no. They then, without my knowledge or permission, added another Paypal loan of $10000! I CALLED WYNDHAM AND THEY DID NOT CARE. That was their second no-no, which made me angry and distrustful of the Wyndham company.

I was and still, am unable to use any of the benefits as described by their high-pressure sales. Bottom line, I do not want to do business with a company that would attempt to steal money from me

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2:56 pm EDT
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Wyndham Vacation Ownership wyndham timeshare ownership

We called to complain to Wyndham and spoke to Ruben Back in May. We were upset because we were told by Devin Streeter, we could go to Disney for a whole week every year. When we tried to book this, We found out we did not have enough points. Ruben told us to send him an email with the info we talked about so we did and we had a new issue! A hit on our credit for something we never receIved a bill for. A 30 point hit. It turned out to be the credit card. We had asked confirmed with Devin our final numbers twice and this cc amount was left out of our financial
responsibIlity at the signing. I specifically asked if there would be any other charges and Devin said no. We have tried to reach Devin and he refuses to call us back.

So we added this to the email and WYNDHAM HAS REFUSED TO RESPOND TO BOTH PROBLEMS.
The customer service is horrendous on top of this. We want this problem fixed now. We do not deserve to be ignored.

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12:52 pm EDT

Wyndham Vacation Ownership wyndham has turned vacations into nightmares!

With this particular timeshare, you cannot vacation as you pay to do so. You have so much trouble trying to book vacations with them as nothing is available. We have upgrades galore and still, nothing really to show for it but mostly 1-day vacations with a few longer ones and more fees paid outside to do so.

We have also been misled by a multitude of agents with this company at sales presentations and we just can not do it anymore. We are signing updates to cancel just to get out of these sales presentations and this is no longer ok for us anymore. We dread vacationing.

Not sure how this company is not getting into more trouble with all the problems their owners have with their business practices. Something is not right when they can get away with this stuff for so long with no responsibility and consequences.

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3:54 pm EDT

Wyndham Vacation Ownership timeshare

On the night of August 5, 2019, my wife and 2 sons were on the first night of a 3-day stay in San Antonio. As we were about to purchase tickets for the River Walk boat tour, we were approached by a young man asking if we were there on vacation and if we were planning on visiting Sea World during our stay. I told him that we weren't sure. He offered us an opportunity to get 4 tickets for only $80 if we were willing to sit in on a 90-minute presentation. We explained that we were unsure if we'd make it back to San Antonio anytime soon in order to use them. He then mentioned that there was no deadline on using the tickets. We accepted the offer and signed up for an appointment the next morning at 10:30am.

The next morning, August 6, 2019, we arrived for our appointment at the Wyndham Resort 111 E Pecan St. After driving around for about 10 minutes trying to find a paid parking space, we entered the building and waited for our appointment to begin. We were greeted by, our salesperson. Joseph Samudio, at 10:30am and brought back into an open area with several other tables.

After a brief discussion, he showed us on a nearby television, some of the resorts around the world that we'd have access to. He also took us to see a couple of rooms at the resort that we were visiting.

We returned from visiting the rooms and sat back down at the table. He began to give us more information about how great it would be to take the family to all of these wonderful locations.

One of the locations that stood out for us was the one that's located on the Disney property in Orlando. We thought that, if nothing else, we'd get a ton of use out of the program by going there.

He then went and talked to a second person, who came back to the table with him. I believe it was a manager, and his name is David Salas. They came back with a sheet of paper that had an offer to purchase 84, 000 points. My drawback was that even if we were to gain access to the resorts, my concern was traveling to them. He explained that airfare was included in the program.

We were also told that only owners were allowed to stay at any of the resorts. This was a huge selling point for my wife and I. He mentioned that all of the resorts were very secure because of this, and we could feel comfortable allowing our children to explore the resort unsupervised and know that they we safe. However, I recently discovered by going to www.hotels.com, that anyone could book a room. The price of a single room at the time that I checked was $159 per night.

In addition, the manager that was with him told us that we were buying the points with built in equity. He mentioned that this would be a good investment and that it would appreciate in value. The points we were purchasing were worth $21, 000. But, we were purchasing them for only $16, 000. I would later find out by searching the hundreds of timeshares for sale online for pennies on the dollar, that this is far from a good investment that would appreciate in value.

My wife and I agreed to become owners. I gave him a credit card in order to pay the $209 required down payment. We had agreed to finance $1, 500 for the remaining portion of the down payment through some other 3-party creditor. I did not know at the time who the creditor was because we were never given a credit application to complete. We were simply told that we had been approved. Therefore, there was never actually any written authorization to run our credit.

After which, Joseph instructed us to wait about 20 minutes, and we'd be able to go and sign the documents. To this point, my two sons ages 10 and 7, had been with us during the presentation the entire time. My concern was that they were getting tired and frustrated. We had promised them that we would go to the waterpark that day. At this point, we had been at the resort nearly 4 hours.

We entered the room and was introduced to Taylor Barbee. He let us know that he would be video recording while we were signing our documents. He even had us waive to the camera. As we sat down, Joseph came back into the room and handed me a piece of paper with various resorts and their locations. While he spent almost 4 hours showing us extravagant resorts around the world, he waited until the point when we were focused on signing documents to show us the resorts that were within our 84, 000-point range. Because he had brought it took us so late in the day, we did not have much time to look it over. I discovered later that our 84, 000 points would not be sufficient to book an Orlando visit as we had hoped. Nor would it be adequate to visit anywhere we'd like to go.

Before we started going over the documents, I asked Taylor once again if there would be equity in the investment when we purchased. He said, without a doubt, yes. (This should be on the recording taken in his office.) He began to go through the documents on the monitor of his computer. He never mentioned that there was a period in which we had the right to cancel. He led us through obtaining signatures, boxed up the thumb drive which contained our documents, and sent us on our way.

The experience was a high pressure sales presentation that lasted over 4 hours when it was supposed to last 90 minutes.

We were told things that were certainly not true. Here is a summary of facts that result in my demand for cancellation of the contract due to fraudulent and deceptive trade practices:

1) The information provided to us by your frontman in order to schedule an appointment at the resort was deceitful.
2) We were told that the resorts were exclusive and only owners could book reservations. However, we found reservations available online at www.hotels.com that were open to anyone.
3) We were told that there was built in equity with our purchase.
4) We were told that this was a good investment that would appreciate in value over time.
5) We were provided a credit card for part of our down payment. No application for any credit card was included in my paperwork, nor did we sign any such paperwork. So I can only assume that someone on your staff processed a credit card application without my knowledge.
6) The sales staff purposely subjected us to a 4-hour presentation that was initially only to last 90 minutes. This is a tactic that does not follow good business practices, because it intentionally wears down the prospect's mental faculties.

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1:35 pm EDT
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Wyndham Vacation Ownership timeshare scams

I went to a presentation that was told was 90 minutes an was dazzled into signing since I was there from 830 am to almost 4 pm was pressured into signing even though they lied through whole thing about what I would get with the points I was getting which I'm paying so much money for nothing was signed into 2 loans that I can't afford was never asked proof of income this was in north myrtle beach South Carolina .was never informed about rescind or how many days I have this was on aug31 I signed .i called Club Wyndham on 9/4 to ask about rescinding after a google search they only gave me address an still didn't inform me that I only had to 9/5 I sent certified mail on9/6 an called them a week later they only said I was a day late an was stuck .i told them I couldn't afford over 700 dollars a month when salesman said 300 they gave false lines at sales pitch an didn't care if i could pay or not an kept me hostage for hours on my vacation when I was told 90 mins so I wasted money an my time nothing but a bunch of scammers an sharks im goin to default an file bankruptcy

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9:25 pm EDT

Wyndham Vacation Ownership vacation ownership

I was invited to a two hour presentation about RCI now being owned by Wyndham Vacation Ownership. As a member of RCI I was interested in the changes that were going to occur. During the presentation I was offered to buy into Wyndham Vacation Ownership but I was provided multiple misrepresentations during and at the end of my 7-8 hour sales pitch.

I have recorded all of the misinformation provided me including the changing values presented to me at the conclusion of the meeting that ended in my decision to decline the invalidated vacation ownership offer. After my decline of the offer two new credit cards were charged over $17k each and my personal credit card was charged an unauthorized amount of $9.8k.

I contacted the new credit card office (apparently Wyndham related) and cancelled the cards (even though the charges were pending) and I have observed the pending $9.8k charges pending on my personal credit card. I also replied to a Wyndham DocuSign representative (Jessica Peyton) after she sent me documents (ref #[protected]) after I had already informed the salesperson I did not want to purchase the vacation ownership due to misrepresentation.

I request that Wyndham Vacation Resorts deal with this issue immediately and make amends for the wasted time I spent on my vacation.

Paul West
[protected]

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5:26 pm EDT

Wyndham Vacation Ownership timeshare... not worth it from this company.

Do you like swimming with sharks? Well if you end up getting suckered into a meeting to sell you and ownership with Wyndham, that is what you are asking for. They will swarm you with multiple sleek salespeople and relentlessly nip you until you give in and buy. We have had this timeshare for 3.5 years and have been on 10 days of vacation for a whopping $23, 000. They charge you maintenance fees each month and that over $500 a year would be enough to pay for the vacations I have done. I just threw away over a year of pay for nothing! You can not travel as they say you can and they refuse to help you when you ask for it. So do not get in the water with them!

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4:09 pm EDT

Wyndham Vacation Ownership timeshare hoax

We initially purchased in 2016 in Hawaii.

This ridiculous company used my husband's service as a crutch and gifted us additional points as well as 2 vouchers for future use and he was going to upgrade us to silver for free for 2 years. Initially, we felt special and great about this purchase. However, over the next year, we found nothing was available to us to reserve. We also found out that we did not get the Main land (Oahu) as we were under the impression but the Big Island instead. We were not happy about that.

We would later discover not only was it difficult to access but we could only access the Big Island location due to the initial package we purchased, or use the RCI network to access other locations. We were unable to access either the timeshare or the RCI network.

In 2017, a member from Wyndham and asked if we wanted to take advantage of a wonderful opportunity to upgrade. The agent said that it was rare that they had available properties, but they recently came into some properties and were offering us a chance to get into a timeshare that would allow us more access to more sites. The agent said that this particular timeshare would have more opportunities to have access to sites because with the new timeshare we would not be locked into one specific site but have many sites to choose from.

We were also going to be given additional points (voucher) to use at any time after we upgraded. When I seemed reluctant to upgrade, the agent asked how often we traveled and if we had children, and if we were planning a trip soon. The agent assured me that we would be able to use the timeshare at more locations and that we could upgrade our rooms with this particular plan, and that we would have access to larger suites when we wanted to invite family members along. The agent also said that the timeshare would be great for the children to use at later times.

The agent said that she would be personally available to us for the next year to help us with our bookings and that that was one of the benefits to upgrading. The upgrade cost I believe was $1300 if I remember correctly. Once we upgraded I have tried to use the timeshare and all of the networks available to me with no luck. Additionally, I had to call the agent to help me secure a timeshare reservation and she could not find availability for me at that time and claimed that I needed to call 8 -12 months out.

When I spoke to her initially about the upgrade she said that I would not have to book so far out in advance. Each time we have tried to book either online or with an agent there has not been any availability despite being told that we would have so much more access to not only Wyndham hotels but others in the RCI network as well.

Needless to say, we purchased this timeshare and then upgrade with the intention of using it but as of yet we have not been able to use what we are paying monthly for. We have tried to get out.

BBB did not work and neither did writing to the CEO Michael D Brown.

Now we know that Wyndham is getting sued for controlling the reservations. Too bad its in Tennessee https://www.insidethegate.com/2018/01/timeshare-developer-wyndham-sued-for-alleged-elder-abuse-against-senior-citizens/

https://topclassactions.com/lawsuit-settlements/travel/914952-wyndham-class-action-says-timeshare-sales-are-deceptive/

This company is bad news! STAY AWAY FROM WYNDHAM.

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10:14 pm EDT

Wyndham Vacation Ownership will approve anyone and have no regard for ability to pay

I am making this complaint for my boyfriend Ron Tzinski. He was approved to purchase a timeshare even though he could not support the income to afford it. They did not require any documents as proof of income. When he went to talk to someone at Wyndham instead of helping him out of the contract that they told him they would buy back if he couldn't afford it, they pressured him into buying an upgrade (7 hours in a meeting). Again, not verifying his income or ability to pay. He is self-employed. Even during this 7 hour meeting, they told him again, they would buy the timeshare back if he decided he didn't want it. When he contacted them about buying it back, he was informed then that they don't do that. They say whatever they think you want to hear to get you to sign. Sad part is that they have a armed forces program for military/veterans which is less costly but even though they knew he was a veteran, they never presented him that program.

I, myself, attended a presentation as a friend of mine booked me a room at one of their resorts as a birthday present for my son and was informed I had to attend a presentation. I attended the presentation and when I told them I was not interested or able (currently in bankruptcy), they kept presenting me programs to consider purchasing even offering to sign me up for one of their out of the country programs to "get my foot in the door for when the bankruptcy is over". The last program they offered was a two year trial period program for around $4, 000. I finally had to get firm and a little loud and accused them of using high pressure to try to get me to buy. Again, without verifying my income and knowing I did not have an ability to pay, they were willing to have me sign a contract.

Ron has been trying to get out of his contract with Wyndham for 8 or 9 months. He was lied to and scammed into believing that he could easily walk away from the program. Ron had lost his wife when he first bought the Wyndham Vacation program and when he went to them for assistance in ending his contract with them they manipulated him into believing that upgrading was the solution. They like to say that people only upgrade if they are happy, but I have read several hundred reviews where people were trying to get out of their contracts and were manipulated into upgrading. Their salespeople are trained well into making you believe you can afford a program that you can't.

Ron has filed complaints with various places to get help to resolve this situation and has not been able to get anyone to understand that he should have never been allowed to buy into the program as he could not afford it. He paid in more money they he used and it makes no since why they are holding him hostage and not allowing him out of the program.

Thank you for taking the time to read this complaint. I hope someone from Wyndham reads this and helps him exit their program. He is a veteran and deserves better treatment.

Theresa England

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5:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wyndham Vacation Ownership points bought

We deserve a severance from this company. And we want to make sure that no one else signs up with these points without knowledge of the truth in the matter. This company will tell you things that you will find out later to be untrue. When you go to their owner's meetups at every vacation. They are very slick and get you to upgrade and they also do it over the phone. I have had 4 upgrades and ONLY 2 vacations. The upgrades were supposed to make things better for us to use our points. But really we were told the initial purchase was going to give us what the upgrades have. So we feel swindled. The costs do not add up to what they tell you. We are just tired of this. $127, 800 to get what we were told we would get at $14, 700! Do not fall into this trap. We have not been able to get ahold of people in customer service. It is a mess. Stay clear of this company. They pretend as they care but in hindsight, they took us for our money and used our trust to do so.

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Wyndham Vacation Ownership contacts

Phone numbers

+1 (877) 393-5250 +1 (855) 421-4788 More phone numbers

Website

www.clubwyndham.com

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