Register Sign in
FILE A COMPLAINT
Timeshares / Vacation Rentals Westgate Resorts
Westgate Resorts Logo

Westgate Resorts

146 Complaints
File a complaint

Having problems with Westgate Resorts?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Westgate Resorts Customer Service Contacts

+1 888 852 2959 (United States)
+1 407 355 2690 (United States)
+44 800 051 6728 (United Kingdom)
2801 Old Winter Garden Road
Ocoee, Florida
United States - 34761-2965

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Westgate Resorts Customer Service. Initial Westgate Resorts complaints should be directed to their team directly. You can find contact details for Westgate Resorts above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Westgate Resorts. Discuss the issues you have had with Westgate Resorts and work with their customer service team to find a resolution.

Westgate Resorts Complaints & Reviews

Feb 20, 2021

Westgate Resorts — Room stay

Hello I am trying to reach out and find someone that can help me with an issue I had staying at Westgate...

Read full review →

Westgate Resorts — Westgate lake resort and spa

I visited this resort with my son a year ago. They were very misleading in there presentation. Also they had music going so it was difficult to hear perfectly. The presentation was rushed. They lied to me about the maintenance costs. They also did not inform me about the cancellation period. Also I was not shown all the paperwork I was signing. They seamed to pick and choose which I could see. A week after I signed the paperwork COVID-19 hit. I was laid off from my job for four months. I was having trouble paying the monthly payments. I called to cancel or do a quick deed but I was told not possible. I am over due on my payments now. They are difficult on the phone due to I can never hear them well or they are hard to understand. I'm a lost and frustrated single mom.

Read full review →Hide full review
Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Feb 11, 2021

    Westgate Resorts — Timeshare

    Westgate resorts needs to be investigated for unethical practices. We were scammed in 2011 and don't...

    Read full review →
    Dec 10, 2020

    Westgate Resorts — Timeshare

    We have spent a lot of money with this company, Westgate. The reps told me that to remove my ex-wife from my...

    Read full review →
    Dec 07, 2020

    Westgate Resorts — Wifi

    I stayed with my family at the RV campground at Westgate River Ranch Resort from 11/21/20 to 11/24/20. When I...

    Read full review →

    We are here to help

    • 16 years' experience in successful complaint resolution
    • Each complaint is handled individually by highly qualified experts
    • Honest and unbiased reviews
    • Last but not least, all our services are absolutely free
    Nov 09, 2020

    Westgate Flamingo Bay Resort — Timeshare

    We have gone around and around with this Westgate timeshare situation since the Covid 19 crisis came up in...

    Read full review →
    Aug 28, 2020

    Westgate Resorts — River terrace convention center gatlinburg

    Well it started out great the check on people were very nice. Then we got to our room and the Tv was going...

    Read full review →
    Aug 06, 2020

    Westgate Resorts — Disgusting Accommodations

    Westgate Resorts offered us 4 days / 3 nights at the River Terrace "Resort" and a $50 meal voucher for a...

    Read full review →

    Westgate Resorts — Room 8101a building 80

    Hi I just stayed at westgate resorts orlando on turnkey road and although I had a great time I had some issues with my room building 80 room 8101a. The shower didn't work the dish washer was broken the jets in the tub didn't work or the washing machine I have stayed at westgate resorts but not this one and even though I spoke to maintence it still was not corrected I took my grandaughter there for her birthday I checked in on the 20th of july and checked out on the 24th these are not major issues but showering and bathing are I intend to come back in feb but I will not be staying at this location I have stayed 3 times at the other location with no problems I am just letting you know that to travel there was a big thing for myself and my family and I feel I was cheated after paying full price for my room

    Read full review →Hide full review
    Comment Guidelines

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Jun 27, 2020

      Westgate Resorts — Customer service

      Good morning. Maybe this email has no concern to you. I'm a healthcare worker. Who decided to take hi...

      Read full review →

      Westgate Resorts — West gate travel club

      On April 7, 2014, we were approached to buy a timeshare travel club. After saying no, and many many offers, they gave us a price we couldn't refuse to be exclusive members so we can travel to beautiful places. We paid them $6500.00 that day in full. Since this time I have been unable to use it because when I call to make reservations, there isn't any availability. So after 6 years of trying, and frustration and being ripped off, I'd like my money back. I'd like to join the class action lawsuit to recoup my money if possible. They are very misleading and liars.
      My name is Nancy Kneipp
      855 Osbon Drive
      Aiken, SC 29801
      Phone is [protected]
      Or
      [protected]
      [protected]@hotmail.com

      I look forward to hearing from you.

      Read full review →Hide full review
      Comment Guidelines

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Westgate Resort — Travel club

        Save your money and time. It's all lies. My husband and I bought a vacation club. You have to wait 2 month for your account to activate so you can just login and see thier crappy hotels deals. Also, you cannot book anything until u pay a certain amount of your vacation club. And the prices for thier outdated resorts are too pricey for what you get! Your better off paying normal prices or air bnb. When getting scammed they make u pay $1000-$4000 for the club as an initial down payment. $200 to renew it every year and the prices of the resort always go up after the yr. It's not worth it. And they dont tell you you have 3 days to cancel this [censored]ty deal. I just stopped paying these people and took off my credit card from records for them to charge and changed my phone number on file. If I get sent to collections oh well. Usually after years of not paying, collections debt gives u a way cheaper payment opt out agreement then what u actually owe. Screw these people. They dont deserve our hard working money and I hope this helps many more people if getting scammed.

        Read full review →Hide full review
        Comment Guidelines

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Mar 19, 2020

          Westgate Resorts — Asking people to lie about their ability to become an Owner

          I'm a former Chaplain & Police Officer & EMT, who is on disability, who came to I find that along with my now...

          Read full review →
          Feb 25, 2020

          Westgate Resorts — checking-in process

          February 25, 2020 To whom it may concern, My reserved week was for feb. 16th - feb. 23rd at westgate...

          Read full review →
          Jan 24, 2020

          Westgate Resorts — unauthorized debit payments

          We paid for a promotional stay for 66.00 for the entire weekend from the 17th of January until the 19th...

          Read full review →

          Westgate Resort — westgate "travel club"

          Westgate travel club is a lie!
          Your better off paying normal prices or just doing the sweepstakes deals once a yr to enjoy your discounted vacation without a contract. My husband and I paid 4k down plus you still have to pay 500 dollers to book a week in a resort and theres no special 50 doller vacation deals as they said. I fell for this trap in the orlando westgate. They make you do a one hour presentation and promise lies to you about thier resort to land a sell. DONT FALL FOR THIS PEOPLE. DO THE ONE HOUR PRESENTATION AND SEND THEM TO HELL. ITS A HUGE RIPOFF.

          Read full review →Hide full review
          Comment Guidelines

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Jan 01, 2020

            Westgate Lake Resort and Spa — resort stay and customer service

            We vacationed at Westgate Lake Resort and Spa December 28th-31st, 2019. We were assigned to Building 1600...

            Read full review →
            Dec 23, 2019

            Westgate Timeshare — complaint

            I am not sure this is the right email to write about, but I was told to write my concerns on these email...

            Read full review →
            Nov 11, 2019

            Westgate Resorts — westgate lake resort and spa

            Very rude hospitality person named Richard told us to get our own Uber service on our phone using an app. It...

            Read full review →
            Oct 15, 2019

            Westgate Resorts — account cancellation

            I have requested my account to not be renewed for three consecutive years. I have requested they delete my...

            Read full review →

            IN THE NEWS

            Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
            If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
            One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
            A consumer site aimed at exposing unethical companies and business practices.
            ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
            You'll definitely get some directions on how customer service can best solve your problem.
            Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.