Complaints & Reviews

Customer service

Good morning. Maybe this email has no concern to you. I'm a healthcare worker. Who decided to take hi...

West gate travel club

On April 7, 2014, we were approached to buy a timeshare travel club. After saying no, and many many offers, they gave us a price we couldn't refuse to be exclusive members so we can travel to beautiful places. We paid them $6500.00 that day in full. Since this time I have been unable to use it because when I call to make reservations, there isn't any availability. So after 6 years of trying, and frustration and being ripped off, I'd like my money back. I'd like to join the class action lawsuit to recoup my money if possible. They are very misleading and liars.
My name is Nancy Kneipp
855 Osbon Drive
Aiken, SC 29801
Phone is [protected]

I look forward to hearing from you.

Travel club

Save your money and time. It's all lies. My husband and I bought a vacation club. You have to wait 2 month for your account to activate so you can just login and see thier crappy hotels deals. Also, you cannot book anything until u pay a certain amount of your vacation club. And the prices for thier outdated resorts are too pricey for what you get! Your better off paying normal prices or air bnb. When getting scammed they make u pay $1000-$4000 for the club as an initial down payment. $200 to renew it every year and the prices of the resort always go up after the yr. It's not worth it. And they dont tell you you have 3 days to cancel this [censored] deal. I just stopped paying these people and took off my credit card from records for them to charge and changed my phone number on file. If I get sent to collections oh well. Usually after years of not paying, collections debt gives u a way cheaper payment opt out agreement then what u actually owe. Screw these people. They dont deserve our hard working money and I hope this helps many more people if getting scammed.

Asking people to lie about their ability to become an Owner

I'm a former Chaplain & Police Officer & EMT, who is on disability, who came to I find that along with my now wife, how you can be trapped to sign for a time share..
We were my wife's companies visit to Las Vegas, and we were just strolling along the Strip, we were approached by someone in reference to learning about their time share program and Ownership..
We told them that I was on disability and working towards getting hopefully becoming a disable veteran, and they asked me to tell them that I was retired, which I wasn't and even though I tried to tell the truth, they still continued to question both my wife and I to sign on the dotted line, Yet, we learned that they wouldn't take no for an answer...
My wife and I struggle enough, but I een contacted them through their website to change informtion on our account, and they still withdrew money from the accunt, which we asked them not to.
I am on SSI Disabilty and don't make enough money and my wife works for a local company where we live..
Yet, We feel trapped and unable to get out of this contract.. We really didn't know how much it was a scam until we got home, and it's been over a month that we signed and they just are after us despite trying to tell them that we felt forced to sign, because they wouldn't allow us to leave literally without having signed papers for something that you in many ways finally didn't really want, but pressured to do, because tactis they used to make you sign...
I am trying to look into getting this undone and not sure how... Just sad that we and others are literally forced to do something that we really don't feel comfortable in doing.. If anyone can help, please drop me a line... We can't afford a lawyer, but are in need of help to get out of this..
My advice to anyone is don't talk the tour, because they will hold you until you sign for one of there timeshares..

checking-in process

February 25, 2020 To whom it may concern, My reserved week was for feb. 16th - feb. 23rd at westgate...

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unauthorized debit payments

We paid for a promotional stay for 66.00 for the entire weekend from the 17th of January until the 19th...

westgate "travel club"

Westgate travel club is a lie!
Your better off paying normal prices or just doing the sweepstakes deals once a yr to enjoy your discounted vacation without a contract. My husband and I paid 4k down plus you still have to pay 500 dollers to book a week in a resort and theres no special 50 doller vacation deals as they said. I fell for this trap in the orlando westgate. They make you do a one hour presentation and promise lies to you about thier resort to land a sell. DONT FALL FOR THIS PEOPLE. DO THE ONE HOUR PRESENTATION AND SEND THEM TO HELL. ITS A HUGE RIPOFF.

resort stay and customer service

We vacationed at Westgate Lake Resort and Spa December 28th-31st, 2019. We were assigned to Building 1600...


I am not sure this is the right email to write about, but I was told to write my concerns on these email id's

Last year when I visited Las Vegas there was a team of people from Westgate, sitting in a mall and told me to take a package where we need to take up a 90 min tour and told us to pay $99 and then they said we can book a holiday at any of your properties listed in the website, we will booked a slot during Christmas and all confirmation was provided.
I had several questions related to the terms and they said I am good until last week. when I called them again for reconfirmation same team said that I don't meet eligibility criteria, but its after 3 months after my booking, not even a cancellation mail was sent then .
Now I have lost all my vacation plans and all bookings I made in Tennessee. I never expected this with such a reputed resort in United States . They have not done basic checks before making a reservation and not even thought of reversing the amount I paid, I had to follow up on this and every time my call was routed to ten different departments who said it doesn't belong to them .
I am really upset with this whole experience, I had to cancel my family vacation because of this .
Belive me there was no one ready to respond

westgate lake resort and spa

Very rude hospitality person named Richard told us to get our own Uber service on our phone using an app. It...

account cancellation

I have requested my account to not be renewed for three consecutive years. I have requested they delete my...

90 minutes turned into 4 hours

First of all when I arrived it was late, after a 12 hour drive we all went to bed. Needless to say I had to...

owner breakfast. for one

Owners get store bought tiny muffins, bread, pastry, The people coming in to look at resort get powder egg...

room condition

Hi, Checked in 9/25 - 9/27 first night stay was horrible. Sister in law woke up with insect bites both her...

poor customer service and dirty/moldy room

Cedric and Carmen Wormely, Owners since 2007, Gatlinburg, TN Date of stay: September 8, 2019 - September 15...

timeshare cancellation

I have made multiple attempts to cancel a timeshare with no resolution. Purchase made on 09/08/19. Cancellation made on 09/09/19. Requested assistance from Mitch Stoun on cancellation process. He had a rep from corporate office call that tried to sale other options. I expressed I wanted to cancel. I also contact Luis Torres and was advised by Jasmine at home office that I could only cancel through Luis. After making multiple attempts to reach Luis, I spoke with him today. He stated that he could not assist me and that I need to reference documents. I expressed I had difficulty in locating the page number, and Luis stated that he did not know and could not assist. I have been receiving the run around and would like my cancellation on record. The whole process has been a discouraging process.

timeshare cancellation

time share sale fraud

Westgate has continued to do shady business and deceive new buyers looking to find a vacation place the lie...


Is there a class action lawsuit against Westgate in Orlando. I purchased a timeshare with the understanding I...


Westgate resorts hired an employee who drives a 2005 Chevy equinox with an Illinois tag storing drugs out of...

availability for owners

Booking Westgate away from home property: 1. $259 Reinstatement Fee 2. $150 Resort Exchange Fee 3. No...

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