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Westgate Resorts Complaints & Reviews

Westgate Resorts / overcharged

Wi
Jun 17, 2019

I woke up at 7 am along with my husband and two small children to get them ready for a 11am presentation. We got to the presentation 40 mins before time. 20 mins before time, l went to the front desk(where l was told to go when l first checked into the hotel by a welcome staff) to check...

Westgate Resort / timeshare sales

Cr
Jun 16, 2019

Beware of Westgate Resorts. My husband and I were celebrating his birthday at their Paradise Road Resort in Las Vegas, when Westgate staff offered us a "free breakfast." For a start, the breakfast was very poor, and then this sales rep who could hardly speak English began trying to sell u...

Westgate Resorts / everything

Bl
Jun 07, 2019

I have a westgate timeshare and a westgate cruise and travel membership . I wish I had NEVER done any business with you. no one there knows what the heck they are doing! EVERY month you bug us that our credit card did not go through for our timeshare and EVERY month we give you the credit...

Westgate Resorts / horrible

Hu
Jun 05, 2019

We were very excited to visit the resort and prepared to invest in a timeshare property because of the amount of money we currently spend on vacationing. Upon arrival, the check in process seemed to have gone smooth until we reached the room. The guest services rep. said our room would be...

Westgate Resorts Town Center / room and size and roaches in room

Ca
May 27, 2019

We purchased a 1 week vacation through dream vacation week, where we still had to pay 338.00 for the week stay from may 25th to june 1st, I picked a 1 bedroom suite and got here and our staying in a studio, not what we asked for. Also I have seen roaches and we were told that we could...

Westgate Resorts / booking / reservations

Gl
May 25, 2019

On May 20, 2019, I called Westgate to take advantage of the exchange fees deal for $99 and a reinstatement for $155 was being offered. The site indicated the deal expired on May 20th. Usually it means to the end of the day or the customer line closes. I called at 9:15pm-9:30pm and was told...

Westgate Resorts / supervisor

Ty
Apr 15, 2019

My father was put into the hospital for a period of 17 days 13 of which he spent in ccu on a ventilator having seizures and aspirations he was then discharged from the hospital unable to walk or have any range of motions with his arms or legs he does not have health insurance as he had...

Westgate Resorts / total scam

Ma
Apr 10, 2019

In 2014 I bought into Westgate in Gatlinburg. This is by far the worst decision i have ever made. I sat through a tour of high pressure salesman's( several different ones throughout the day). They promised so many things, that later i learned was all lies. They gave me all kind of...

Westgate Resorts / supervisor drug use, cell phone use, while on the job at westgate.

Wa
Apr 01, 2019

Westgate Resorts / supervisor drug use and related criminal record. 5 Branson, Missouri, United States Add a Comment This complaint involves night supervisor, Yvonne L Osborn at Branson, Missouri. On 03/12/2019 7:14pm I received a text from Ms Osborn requesting me to ask a mutual...

[Resolved] Westgate Resorts / supervisor drug use and related criminal record.

Wa
Mar 14, 2019

This complaint involves night supervisor, Yvonne L Osborn at Branson, Missouri. On 03/12/2019 7:14pm I received a text from Ms Osborn requesting me to ask a mutual acquaintance for drugs(meth) for Ms Osborn. Supervisor Osborn was working at Westgate at the time of the text. I was unable to...

Westgate Resorts / promotional tours

Bo
Feb 13, 2019

I was visiting the Florida Welcome Center and was asked to take a tour of Westgate properties in Orlando Florida. I informed Connie that I was already a timeshare owner and was not interested in purchasing another one. I was told the presentation was just for information to pass along to...

Westgate Resorts / hotel, parking, cleaning

Sc
Jan 19, 2019

First please know I am a disabled Air Force Veteran that has 2 titanium rods, 6 bolts, 2 false discs and a neuro stimulator implanted in my spine so I can walk. I asked at check-in if parking was an issue and her response "I have never heard it be a problem" had I know about this parking...

Westgate Resorts / timeshare

Au
Nov 17, 2018

We are new owners of West gate by misfortune! Once home and going over all that took place at the sales process we we're bullied and lied to! We purchased back in March for every other year so we wouldn't have to pay maintenance fees when we went this October we were told we only purchased...

Westgate Resorts / bed bugs inside my hotel room

Sh
Oct 30, 2018

Checked into the Westgate Hotel in Las Vegas on October 25, 2018 through October 28, 2018. The morning of 10/28 I discovered a bed bug walking across my sheets. Security was contacted and the hotel escorted my friend and I to a less expensive room. As guest we were not accommodated at the...

Westgate Resorts / timeshare

Pr
Oct 12, 2018

We went to a sale seminar about the resort. And first off I feel like we were pressured into it. It's Westgate in the smokies that we got a condo at then it burnt down so we were never ever able to use. Then Westgate contacted me saying they wanted to transfer me to Orlando Westgate and I...

Westgate Resorts / time share purchase and cancelation

Ro
Oct 11, 2018

Misled and lied to by the company. Benefits and services promised at time of purchase were not given or rendered.Misled and lied to concerning the contract and financial obligations, rights, etc. Company's customer service refuses to help me, or even allow me to speak to the right partie...

Westgate Resorts Branson Woods / being placed in a substandard unit, twice, which caused physical and emotional distress.

Ka
Oct 04, 2018

I booked a banked internal exchange from Westgate Villas, 2- bedroom unit to Westgate Branson Woods. I booked the date in July 2018, for around my birthday, September 30th -October 7th 2018. I paid the internal exchange fee. And was told I would receive a two bed room unit. When I arrived...

Westgate Resorts / my room, housekeeping, bathtub

Ro
Oct 03, 2018

I arrived on Friday September 28, upon my arrival I found that the room I booked was not the room I received. Three was hair in the bed, peanuts on the floor, a pillowcase behind the nightstand, and a constant running shower. I was reccomend by an owner and I had every intention of...

Westgate Resorts / timeshare contract/agreement representation

Ch
Sep 27, 2018

In April 2018 my wife and I visited a Westgate resort property after receiving a discounted rate offer online for a 4 day/3night getaway. At the end of the presentation, my wife and I were very interested and eager to begin the next chapter in our vacation life. I specifically asked the...

Westgate Resorts / timeshare

Sh
Sep 20, 2018

I am an owner of a timeshare at westgate vacation villas for over 25years and I have paid my mortgage in full. I was lied to throughout the sales and throughout my ownership. I was promised my timeshare would increase in value like a home and since I purchased a high demand time such a...

Westgate Resorts / booking/reservations

Na
Sep 18, 2018

In an attempt to book a room for my husbands birthday one month in advance. I was told that those dates were not available but when I looked on line there were plenty of rooms available for that date. So after being put on long holds three times and going around and around with the...

[Resolved] Westgate Resorts / cancelation contract #43031587736-010 naroika m croes/ adelberto croes/parcel#032527-5463-0001 of contract

Mc
Sep 05, 2018

prueba que ustedes recibiero mi carta de cancelacion resuelvanme este problema image.png E notificado de diferentes maneras via Email y carta de esta cancelacion y via telefonicamente in this email is to inform you of my intention to cancel the number of timeshare contract # 43031587736-010 Good...

Westgate Resorts / I am complaining about the "90" min tours. offered by westgate.

La
Sep 01, 2018

We arrived at our 9:30am appointment, on time. They were OVER BOOKED. not my problem. We have been on this tour for 3 hours and 53 mins. My children are hungry and I'm NOT HAPPY!! I WOULDN'T BUY SHIT FROM THEM. IF THEY TREAT YOU LIKE THIS BEFORE YOU BECOME AN OWNER HOW WILL THEY TREAT YOU...

[Resolved] Westgate Resorts / not clean very unprofessional not worth the $

Da
Aug 22, 2018

BEWARE::::::Me and my family stayed at Westgate vacation villas at 7700 Westgate Blvd Kissimmee, FL 34747 for 8days 7nights, First problem the luxury Villa that we was supposed to get looked like a dirty old Motel 6. The furniture look very old and outdated the room look like it was built...

Westgate Resorts / westgate membership

Ri
Aug 03, 2018

I was offered a discounted vacation if i would attend a couple of hours seminar at the resort. The couple of hours was all day and after telling them we wasnt interested multiple times they just had us talk to someone else. They told us that we could put the down payment on a credit card...

Westgate Resorts / scam/lies

Ki
Jul 02, 2018

my husband and I was stopped by a guy in Gatlingburg about your resort.he said that it was only to show us the rooms and water park and hopefully to tell our friends and family so they may book there as well.but when we got there in the middle of the orientation. we was called to go to the...

Westgate Resorts / customer service

El
Jun 27, 2018

I need someone to contact me, I have tried on 6/25/18 to log in on my account to be told that the dates I was looking to book was beyond my membership. I am still paying for this membership and the amount that I am paying I should not have the problems. I have tried on several times to...

Westgate Resorts / the resort in general.

Fr
Jun 16, 2018

We've checked in June 15, 2018 to June 17, 2018 to celebrate Fathers Day weekend. When we made it to the resort we experience a great wow factor in the lobby, even the staff. But then when we got to our room it's very old and I feel like I'm staying in a Traveloge or Motel. Your furniture...

Westgate Resorts / items taken from room, and no useful follow up from security staff

Sa
Jun 02, 2018

My wife and I, together with my parents, siblings, and spouses stayed in Orlando at the Westgate Resort from March 24-31 through an RCI Exchange for the timeshare that my dad owns. Unannounced, on the morning of March 28th, staff came in to clean the room. They did not clean any other day...

Westgate Resorts / timeshare

Da
May 31, 2018

I was told I was buying a two bedroom loft and he seems to be that they just took him $12 000out of my account and gave me a with Sealed talking tomorrow after you finish your vacation home and opened it up I'm thinking to purchase at home and it was all lies I was in a medical leave not...

Westgate Resorts / customer service

Be
May 25, 2018

We have been owners for about 20 years and I recently booked a stay in Las Vegas for son. I was given the confirmation numbers and received an initial confirmation email but it had the wrong name. So, I called back for them to correct and since April the 4th I have been unable to receive a...

Westgate Resorts / contract fraud

Lo
May 17, 2018

Good morning, I attended your seminar on April 8th along with another family. I was informed they had a unit for a lower price and I was informed it would be for 2 weeks a year, I repeatedly asked to confirm this was for two weeks and they said yes. I explained my concern financially and wa...

Westgate Resorts / customer service

Sa
Apr 22, 2018

Front desk women tracy gave incorrect information which caused a big parking issue for us (trailer) while waiting on situation to be resolved (the only resolution was a refund which takes 3-5 days and leave resort or park across the resort form our room) we ran late to dinner plans with a...

Westgate Resorts / inappropriate sales tactics

La
Apr 14, 2018

Recently on a trip to Las Vegas, we were approached by a salesperson from Westgate offering free gifts for listening to their sales pitch. They made us sign a document saying we were aware it was a 90 minute "pitch" and required a $20/deposit to hold our spot. We thought we'd give it a...

Westgate Resorts / timeshare

Ra
Mar 05, 2018

After purchasing a time share through them. We paid $500 down with an agreement to make a payoff payment on down payment in two months with income tax. When signing paperwork they then split the payment in two and had us scheduled in a month for the initial payment. They assured us the...

Westgate Resorts / service

Ja
Feb 06, 2018

Attention: Westgate Resorts 7450 Sandlake Commons Blvd Orlando, Fl 32819 I have never been treated so badly in my life. On or around 2.2.18, my friend and I were approached by a Westgage Resort employee. I was encouraged to take a 90 minute tour of the building. Reluctantly, I obliged. I met with...

Westgate Resorts / slip and fall/ wet floors

Qo
Dec 20, 2017

I'm here with my son Qornelious Campbell who was in side the Westgate hotel building we had just got off the shuttle he wanted to go to after we visited the inside. So while inside we were looking at the aquarium with the fish and we decided to leave, so I put him down after picking him up...

Westgate Resorts / timeshare and pressured to purchase and misled

Je
Dec 13, 2017

Hello, My name is Rosiny Deronette, Me and my family was mislead by Westgate Resorts in Orlando, FL to purchase a timeshare. In June, 2017, I was on vacation with my family and was misled by Westgate Resorts salesmen to buy a timeshare (Account number 9496-5178-224). At first, I wa...

Westgate Resorts / westgate resorts vacation traveler package

Ha
Dec 06, 2017

Acct#38329348981 Purchased a 7 night resort stay to use at any time once it was paid in full. Upon paying it we have tried numerous times to make reservations in the one bedroom unit that we paid for to be told over and over that there are no rooms, no rooms, no rooms. I was told yesterday...

Westgate Resorts / team member

Cl
Nov 13, 2017

My family lost our home in the Gatlinburg wildfires almost a year ago. A sells person from Gatlinburg named Kyle Shute took donations in my family's honor and kept them and then called me and asked me to lie for him. I've called the Gatlinburg resort and reported the issue but it wa...