Woolworths South Africa
reviews and complaints

I bought my grandchild this mug from Woolworths for Easter. The label states that the mug is filled with Milk Chocolate eggs. The mug was filled with paper and strips of plastic. The only eggs were the 3 which were visible on the top. This is absolutely shocking. My grandchild eagerly removed the top 3 and then her face changed as she pulled out more paper and more plastic without another single egg. This mug was NOT filled with Milk Chocolate eggs!

I was looking for a ladies sneaker silver in size 7 and couldn't find one in Paarl where I live. So I phoned around and then Cape Gate branch said they have a 7 for me. I have spoken to Sima on Friday the 9th April 2021 and asked him if they have a size 7 and he then sad yes he will keep it for me because I said I'm coming the next day from Paarl to fetch it. Saturday 10th April 2021 I got there and they were looking everywhere for the shoes and also for Sima after an hour he came and said he can't find the size 7 but he didn't say there was a 7. After talking to me without his mask on his face I asked him numerous times to please put on his mask while talking to me. He started raising his voice as I told him I'm driving all the way from Paarl and now there is nothing. He then said to me its 10minutes past his lunch time and he is going on lunch now. Without helping me any further he went off. I then asked for the manager but she wasn't very helpful at all.
I phoned around on Saturday afternoon the 10th and got a size 7 in Stellenbosch Square. I spoked to a lady by the name Tammy Lee and she said she has a size 7 for me and I asked her please double check code and everything put my name and telephone number on the item I will come through Sunday morning 11th April 2021 from Paarl even told her that I drove all the way to capegate for nothing. She said she will keep it for me. I got there yesterday at Stellenbosch Square again all the way from Paarl asked for Tammy Lee at customer services she came I asked her for the shoes. She said but she sold it to another lady earlier that also asked for a size 7 and she thought it was me. Without asking the other lady for her name and number because my details was on the shoes. I was furious drove all the way again for the second time for nothing and all they can say is sorry but can't even go the extra mile and get me a size somewhere else. This is perfetic and useless service. Drove all my petrol out twice for nothing. Eventually went all the way to V&A Waterfront Cape Town today to get a size 7 over 100km there and back from Paarl. It's just ridiculous. Very bad and poor service 😡😡😡😡😡

My name is Charmaine Smith, [protected], I have been a happy customer of Woolworths for many years even won shopper of the month award Woolworths in Zambia, but I am extremely shocked at the last shopping received from Woolworths Buffeslfontein Port Elizabeth, I received 2 yogurts with mini brites which had no brites in packaging and 6 syrup waffles only had 5 waffles in packet. This is not Woolworths standard and is concerning and will need to check everything purchased as this has raised a trust issue and not value for money.

Dear WW

I am drafting this email to complain about your communication strategy.

I saw signs in your store that said "HAPPY EASTER TO CHRISTAIN CUSTOMERS"

I would like to explain this ?

This is tragic and terrible policy and can only lead to division down the road. what is the basis for this ?

firstly what Im not a christian - but I like easter ? Does it mean Easter at WW is not for me ?

Does this mean that down the road - other holidays - will be marked only for the specific groups and excludes all others ?

is workers day for workers and not managers / owners
what about Christmas - is this only for Christians and no one else ?

If you have done this because some groups have complained - then what are you going to do when other groups (like me) also complain

I think this is a terrible and serious mistake. we are all one country and we all participate in national holidays. I do not like this separation of people into different groups

Please advise

I tried this shampoo for the first time.
After a few days use I developed a type of rash/eczema (flaking skin, bleeding etc.). I went to the doctor who said it was an allergic reaction.
When I stopped using the shampoo the rash cleared and the flaky skin healed within 48 hours. I have never suffered from skin related illnesses or eczema before. I believe there is an active ingredient in the shampoo which has adverse effects for certain skin types.
I believe that the product requires further testing before being allowed onto the shelves so that the chemical responsible can be identified.

Lindsey Burns
Attachments
Wed, Mar 10, 11:46 AM (2 days ago)
to CreditLimitIncrease, creditcard

Good Morning

I applied for a credit card increase on my WW CC as I am going on leave.

The following:

1. I have been informed that WW in store card had handed me over to ITC and that was the reason for the decline in the increase.
2. I paid the WW in store card up in 2017 including my WW CC
3. I was charged for a WW in store card which I NEVER RECEIVED as in 2019 was advised that I owed WW the amount for the NON RECEIPT of the card
4. I contacted every conceivable department of Woolworths to resolve this.
5. I went into the store in Eldo where the Store Manager spoke to somebody regarding the store card
6. I then made contact with Transuion myself and asked "is there anything pending against me credit wise" The answer was no.
.7. The lady did mention WW instore card.
8. I then explained all to her.
9. ATTACHED is the letter from Transunion in this regard.

I AM VERY CONCERNED THAT THESE RECORDS HAVE NOT BEEN CORRECTED.
WW CC division has insulted my integrity and my character has been defamed.

I feel that this should be brought to the attention of the newspapers.

I await an apology and the credit limit be increased as I asked

thank you

Hello peter, I made a purchase at a woolies branch (mall of africa) for my family in cape town. I left the items back in cape town, only t receive a call from my sister was trying to exchange the items, at the somerset mall branch in cape town, asking me where I had purchased the items, card details and date of purchase. So I asked why she needs all this information, she told me the manager and supervisor at the branch are refusing to exchange the items for her because she does not have a till slip as proof of the purchase. I gave her the required information, she informed me late last night that she had to wait at the store for more than an hour while they went through their records to try and find the transaction paid for by my standard bank credit card (I gave them the card number as requested). Only to be told the store is unable to trace the transaction and that she has to wait a few days while the "investigate.

She then received a call from the manager at the mall of africa, who she had spoken to while at the somerset store. The manager informed my sister while she was waiting for store supervisor (nolene) to search their system, they were given a gift card number to search and not the card number provided by my sister. The lady that confirmed this works at the mall of africa branch, her name is doreen.

The branch is still busy investigating the transaction. What I do not understand is them giving my sister a had time to exchange item that were bought from their store, stll in a saleable condition as their policy states, and she had given them all the details for the purchase.

This is an unfair treatment from the woolworths store, and it violates the customer 's (myself) right. I was not made aware when I bought the items that I would not be able to return them, and I have never had an issue before.

I have very much disappointed for the service received from woolworths. I have been a customer for many years.

I bought two packs of underpants from Woolworths in Somerset Mall. Due to a manufacturing faults there is a hole in the middle in the front and very inconvenient and embarrassing when my private parts cannot stay inside the pants. All due probably to a Chinese manufacturer that is cutting on material. I am amazed that Woolworths South Africa are so incompetent in their quality control.

To whom it may concern:

I simply had enough of this POOR SERVICE...since Nov/Dec ...every order with this company has been a headache.

I demand a refund of my delivery fee:
1. As per the order info below I PAID & SELECTED 12th of FEB you delivered ONE clothing item TODAY and spoiled the whole surprise of the birthday on Friday because YOU ALSO delivered the "Gift note' TODAY
2. Incompetent is an under statement for people working at this company (generally)
3. Dare to deliver the other items before the 12th of Feb and I will get lawyers involve, this countries service delivery is going from BAD to WORSE
4. I waited weeks to make sure the 12th of Feb delivery slot is open...and what do you smart people do...let me PAY & SELECT a date just to do your OWN thing...
5. IF I wanted to change the date to today, IT WOULD NEVER BE POSSIBLE..."no we have slots" yah right

I keep telling myself I`m not doing ONLINE shopping with this company again, BUT we are so desperate as the others are even worse...take note you are NOT better...I do not have a choice

Refund my money for the delivery

Thanks for spoiling the surprise. Wow

Hi,

On the 4th February 2021I made an online purchase( order no.o764477030) of R1960.00 online and they delivered the wrong item to me with order number: o758337815. I tried to email them same day at and also called them on 5th the next day and I was told that they will revert to me within 24 hours. I still haven't received any feedback from Woolworths. I phoned them again today and I was told that they will investigate and ask for the wrong package that was delivered to me to be returned to the warehouse. I've sent a lot of emails to online department and I keep being told someone will contact you but I never get calls or replies on my emails. I'm tired of running out of airtime waiting for someone to pick up. I've always shopped at Woolworths but this incident is making me reconsider to continue being their loyal customer in the future!

I placed an order 29 December 2020 Delivery dat 2 January between 10-1pm. I waited after 1pm, nothing. I called the online contact centre, they told me by the latest 2:30. Well still nothing. I couldn't leave the house because i was waiting.. Then i called again and apparently they couldn't get hold of anyone at the courier services. The lady would contact me as soon as she got hold of someone. Nothing.. The driver rocked up at 5pm, with no excuse. My issue is why give a time line if you cannot fullfill the client's needs. Why not contact the client and ask if you can deliver the next day. Why did i have to call and receive false information and then none. Its like nobody cared. I logged a complaint to the online department with the order number which everytime i called with that number they picked up my details. Now when i logged the complaint they came back saying that they cannot pick up my account details and that they need other details of mine. This was 2 weeks after. Then they came back saying they have sent an email to the courier company to ask for an explanation. Last week i got an email after i asked what happened to my complaint, they told me that they haven't received any feedback yet. I think this is adding insult to injury. After waiting forever for your delivery and then receiving no joy with your complaint. This is my first time complaing. I am highly frustrated and disappointed in the horrible service i received from Woolworths Online. The fact that there was no contact made from your side Woolworths when the delivery was overdue as well as when i requested an answer as to what went wrong. No one cared to pick up the phone when i logged the complaint and salvage the client relationship. I'm sure i wont get any feedback here either. This is what i am now accustomed to from you Woolworths. I still didnt receive any explanation to date. A month later. You do not care about your clients!

I went to Woolworths Groblersdal to get a refund for my online order, took my tax invoices together with a dispatch note but still I was not assisted. They are telling me nonsensical stories and now they said they will call me so that I can come to the store as soon as they are done with whatever they're going to do. Woolworths needs to hire knowledgeable people as we are dealing with incompetent people and they are making our lives a living hell, I am going through hardship I really needed that money but a stupid manager (Koketjo) made it impossible as he has the powers to call the shots without being reasonable. So must my kid's go-to bed without food because some manager felt that he needed to do a thorough check and worse part I waited for an hour so could do that. I hate Woolworths Groblersdal I will never set my foot in that shop. And I need my transport money as I was sent pillar to post

Dear Woolworths,

I would like to complain about the incredibly humiliating treatment my wife and I received at your Tygervalley branch on Sunday 10 January 2021 at about 10am.
We had not used our store card registered as a second card in the name Dr A J Thomas since June 2020 and in fact the statement dated June 2020 shows a paid-up account with a single entry (in Afrikaans) that I am told represents an insurance charge - against a zero balance? In any case and being used to the poor client handling on entrance to the food section I approached a lady at the checkout to check the store card and she assured me all was well and that I only owed R46.20. I firstly want to know how R15 morphed into R46.20 and why I did not receive any further statements at my email address after the one that was completed on the 10th June? My email is [protected]@gmail.com. in any case after a morning wasted on assembling over R2420 of groceries we were told at checkout that the card was blocked due to the outstanding R46.20. Why could the lady I approached not tell me this so I could avoid the humiliation of being treated luke some vagrant and having to unpack the trolley again. When my wife and I went to your "Financial Services" department we were told to phone [protected] I was told that despite me having just paid the R46.20 in store they could do nothing as it would take a day to unblock the card. They still had the incorrect address and I reported the correct address of 72 Eastglen, Tritonia Street, Brackenfell, 7560 to this person. I would also like to complain that my wife handed in an application with this correct address for a replacement card for herself in March 2020 and we are still waiting. So, a plethora of mishaps and complaints and a very unhappy and humiliated couple. Please investigate this and take the appropriate action, albeit training, to ensure nobody suffers this humiliation again. Sincerely, Dr. Allan J. Thomas

Good day

Order number:o784371999

It is very disappointing that after calls and many emails, I never received any feedback regarding the matter.

I was never contacted to say there was an issue with my order.

This is the second worst experience with Woolworths.

The first bad experience was with the order and collect.

I selected Woolworths Westwood to collect my first online order and reached there only to find out there was no one there to assist me. After waiting for a long time then I'm told by a consultant she's now available to help me.

The second experience was the latest purchase, where I ordered a cake for my parents anniversary and it was never delivered.

The order was placed on the 29/12/2020 since then no acknowledgement of the complaint.

Regards
Trisha
Cell: [protected]
Email: [protected]@gmail.com

I have always been very happy with woolworths quality but I unfortunately cannot say the same at present.. I purchased a bag of small avos and my son and daughter-in-law in australia ordered an online delivery for us for christmas, in this order was also a bag of the same little avos. Every single one of the avos from both bags were brown and rotten, I returned them to the store (bryanpark} today. In the same delivery order were 2 packs of lean mince meat. The meat was grey, with no pink colour at all. I thought that perhaps the outside had just dried out but no on thawing it out to cook today not one drop of blood came out of it, it was the same grey colour throughout. I have cooked it using up many ingredients including a bottle of bolognese sauce but my family have advised me not to eat it as they are scared of food poisoning it looks so bad. I will try and include photos of the meat.

Our family gift us with a Christmas hamper every year from the UK
Two years running items are not available, simply left off without offering alternatives. So this year we had salads expired on the day if delivery. I put them in the bin to save the frustration if having to go to a store.
No dessert as all out if stock.
You could have delivered a day later or two days when you had stock. Or offered alternatives.
Unacceptable.
Will not be using this again.

19/12/2020
Was very disgusted by peppered salami expired 12/12/2020 and discolored
Still on the shelf, the vegetables precut look terrible.
When I brought it to the managers attention he took the salami walked off without saying a word, pathetic no customers service, when a started talking loud, his excuse was his hands is dirty.
Is this how woolies staff treats customers.
I shop at woolies all the time, but this left a bitter taste.

Disappointed
N johnson
[protected]

This is more feedback to express disappointment rather than a complaint.

Why did Woolworths change the recipe for the Mixed Berry Woolworths Sorbet.

The previous Sorbet was so delicious we used to buy 4 tubs a week it was the best sorbet we had ever tasted as a family and friends then a few months ago Woolworths introduced a repackaged Sorbet which tastes awful and bitter and has a horrible after taste.

Why did you change the recipe, we want the old Mixed Berries Sorbet back.

Hi - somebody please do something about this useless branch @ carnival mall brakpan! sixty meter long qeues while only one till available - the rest are on lunch while the manager sits on te chair doing nothing, iv'e been trying daily to purcase my coffee beans
ect witch often they dont have stock! and when they do have and I realise how long the qeues are I give up and put it down anyware and just walk out - please do somehing!
regards
albert

How long does it take to refund someone through a gift card. Last week on Wednesday I was called by an agent who told me that I was supposed to be refunded on the 15th but the transaction could not process the payment on to my debit card so I told him to refund me with a gift card. He said I'll get the gift card by the end of the day (Wednesday). I feel like Woolworths doesn't want to pay me and the items were returned back to the warehouse (that's what the agent told me). I want this over with as it's been dragging on for 2 months now. I'm tired of posting complaints!