Service from staff
Very rude staff member at checkout, was trying to be argumentative so I went to another checkout. On 24th of February at casino store at about 12pm. Staff member deliberately rude to me. I removed the separator between me and the customer in front of me there was the entire gap of the checkout but the customer in front of me had one or two items left to...
Read full complaintUnethical behaviour by one of the store manager
Approximately 2.15pm Sunday 23rd of February 2020 I was shopping at woollies in Woolgoolga, My son wanted up & go drinks, at the price of these drinks I was trying to work out which packs would be more value for money, then along came a man in a managers green and white shirt who stood in front of me while he played with same items I had been looking at. I...
Read full complaintBread - helga's wholemeal grain loaf low stock
Yesterday I took an empty Helga's bag in and complained that there was nil stock on the shelves and asked why. However, the helpful lady showed me that there was 1 on the top shelf at 10am. ie almost at opening time. I admitted that I had missed this 1 loaf. The lady took me to the manager for that section who told me that they stock very few because they...
Read full complaintpetrol discount vouchers
Can I exchange my 4c a litre for something else. It is not worth anything I can get petrol cheaper from three (3) other local service stations even without the 4c a litre off. Consequently I don't shop as much at woolworths as I used to. Also sick of getting specials notification online only to find thery are not available in store when I get there (as different to being sold out).
Read full complaintBananas
Hi Yesterday I bought 2 bananas from your Hervey Bay, Qld (Elizabeth Street) store and this morning I was very disappointed to open this one to have with my breakfast. I was able to salvage some pieces however most of it was inedible. I am yet to peel the second one though my hunch is that it could be in a similar state. I do expect good produce from Woolworths especially fruit. Thank you Karen Lavin
Abused by 2ic
I was accosted by Kaylene Saunders 1785 and accused of spitting on a cafe worker and intimidating her, which I stated did not happen. I left the cafe in November 19 and have not gone near the cafe whenever I went shopping there. I have not shopped too often at this site because of the intimidation I received from Kaylene and Troy Haggerty while I wa...
Read full complaintBirch & waite hollandaise sauce
I am very disappointed in woolworths for deleting the only good hollandase sause in there entire range the birch and waite hollandase sause 200ml in the produce department it is the only quality one they stock the ones in the longlife section are horrible. bring it back and stop deleting stuff that is good with no replacement this happens more and more its not good enough
Petrol station
I pulled into the petrol station this afternoon at 5.55 pm the normal closing time for a Saturday is 6pm, I went to put petrol in my car next to another lady who was about to finishing fueling her car, another car pulled up at a different bowser, the lady next to me finished putting petrol in her car, and went in to pay by this time I have removed the...
Read full complaintFrozen 375g chicken satay with long grain rice cooked in a crunchy peanut sauce
I'm writting in this complaint as the packet says mild heat which might I add is very much not mild it is very strongly heated with green curry paste which is much hotter then your normal curries are and even after adding more peanut butter to it was still over barring to eat.. Can you please resolve this issue as it is very hot and is false advertisement.. Thank you
Poor service
Over the last few weeks a disturbing practice has set-in. Six auto pay terminals are switched off during peak periods ( causing customers to que and divert else where to get sered ) I find this very annoying. They have been installed for a purpose, to serve customers. When asked why, the reply is " talk to the manager " If this continues, I will encourage others not the shop at WOOLWORTHS
Read full complaintFrustration of financial loss for products
Good Morning, I am wishing to forward my frustration and question how your online ordering is set up. I commenced doing online ordering and collection from Greensborough (Melbourne) I provided feedback regularly to staff of my concern for my safety in the car park once trolley had been delivered to my car. There are 2 allocated parks and an area yellowed...
Read full complaintLamb leg steaks
I bought Lamb leg steaks on the 8th February at the Seville store. This is the second time I have bought this product and both times the pieces of meat looked perfect on the tray. I only made a second purchase because a friend recommended the lamb steaks as a good buy. You see I was prepared to give them the benefit of the doubt. When I got them home and...
Dreamy chocolate cookies
I used to be a major fan of the dreamy cookies when I first found them as "santa cookies" a few years ago. However, all stores started overcooking them, you used to be able to bend the cookie in half and it would bend then slowly tear apart rather than snapping right in half and spreading dry crumbs everywhere. In addition, the cookie will depict a moist...
Read full complaintYour fraud policies
On or about January 12/13 my credit card was fraudulently attacked with three fraudulent debits. My bank identified them and we immediately cancelled the card and had a new one issued.
One of the fraudulent transactions was on Dan Murphy. $135.84 card ending in 9703.
Dan Murphy immediately black listed me.
I have spent $500 a month with Dan Murphy Middle Park store for the last ten years. My account reflected my purchase history and the $135.84 transactions did not appear.
So I tried to get Dan Murphy to re-open my account for the next ten or so days as I had continued to be blacklisted.
Can't help I am told repeatedly - Woolworths fraud department are handling.
I emphasised that I had nothing to do with the fraudulent transaction. I could not get information on where the fraud occurred but given I live in Chapel Hill Brisbane 4069 - 10 Talasea Street - someone investigating should have easily been able to identify it was not me.
I am mystified also about use of the three number code on the reverse of the card? Was that tendered?
I then had my wife open a Dan Murphy account which we could use using her credit card. She was automatically blacklisted.
So Dan Murphy wouldn't/couldn't help, complete abdication, blaming Woolworths - one operator told me it would be lifted in one hour - that was on the +three days approx after the fraud but of course this was wrong.
No on line operator at Dan Murphy would escalate my complaint.
We kept trying to buy at Dan Murphy and continuously were told on the site that "our bank had dishonoured our card and to contact them"
Of course we checked with the bank and they said the new card for me and my wife's card were correct and could be used.
After about 13 days of this I eventually pressed an on line operator of DanMurpy to let me speak to a supervisor - and succeeded - after being told three times earlier that none were available -"all in a meeting".
This supervisor Gabby was able to get the black listing lifted finally.
BUT I had to open a new Dan Murphy account and as a result have lost my complete purchase history.
COMPLAINT
Woolworths Fraud Department seems completely disconnected from Dan Murphy, not talking to them, unilaterally blacklisting customers - my wife for example who had nothing to do with any of this with her own card.
How can it take Woolworths 13 days to clear me and lift the blacklisting of myself and wife.
Why won't Woolworths fraud department talk to the injured Dan Murphy customer - me. Constantly told by Dan Murphy -out of our hands and you can't talk to the Woolworths fraud department.
Woolworths fraud department has blacklisted me for no reason of my doing.
The final injustice is Dan Murphy have completely abdicated. Couldn't care less about all this and not interested in helping me correct the situation. All agreed that i had reason to be aggrieved but washed their hands of doing anything to correct.
I had the manager of the Middle Park store also intercede in the end with Dan Murphy on line team to attest to my credentials.
Woolworths/Dan Murphy own me compensation for this disgraceful episode - offered me $50 which i rejected asking for a bottle of Lagavulin - 16 years which I buy from them. Rejected.
There is need for senior management of Woolworths and DAn Murphy to examine what went on here - and is standard operating procedure. Credit card fraud is endemic and can you really afford to spurn customers like me?
Fresh meat section
I purchased a packet of odd pork chops .I slow cooked them for hours .then I pulled it apart .I could see & feel small bones .so I put it through a drive too make sure .I then made sandwiches with the meat .my husband started coughing and chocking . and managed too dislodge a very small fragment of bone .we have 3 little granddaughters .and i would hate too think what would have happened if they had of had the meat .I'm asking that you please check the methods used for sectioning up the chops .I would also like some compensation to cover the seriousness of this complaint .I'll wait too hear back from you before I take this any further .regards Jennie .
Bakery
I purchased a profiterole chocolate cake for $25 at the Woolies Sarina store for a birthday cake on the 16/1/20, had 1 small slice and it was awful so sickly sweet and gunky, did not enjoy this dessert at all, it is now in the garbage bin. Went for a quick shop yesterday, Sarina store are still selling these cakes for the same price. I would like a refund...
Read full complaintDeli section
Went to woolworths Greenfields 26th January 2020 at 14:31 went to buy some items from the deli sections three employees looked at me and ignored that I was there til I spoke to my mum who was with me saying how rude that they look and ignored me for a good 6mins not happy one lady rolled her eyes and stood staring at me no smile no communication skills said...
Loaf of bread
To whom it may concern, This morning having my breakfast I have chocked on some type of plastic that's been baked into a piece of bread. I fear there may be more, so I will be binning the remaining loaf. I have a 3 year old child who regularly has toast for breakfast. I am glad she was not the one who found it! I am very upset and disappointed. I hope something will be done about this issue! Regards, Alaura
Plumpton woolworths petrol
My name is peter and i am a employee of another company and one of your employees worked for the company i work for and things didnt end well with my boss and your employee. The employee is Mr David crimmings. on Tuesday 21st january 2020 aproximatly 9:25pm as a ussual customer of woolworths petrol plumpton and a frequesnt user of calex star card, i...
Read full complaintWoolworth branded water 600ml
I have always bought this water . Since the plastic has changed on the bottles I have noticed that the base of the bottle and the mouth piece gets a black tinge after a couple of refills . Is this safe? I try to conserve wastage by refilling my bottles multiple times . Can somebody please contact me regarding this issue . The old style bottles I could refill many several times with no change . Why do you continually change things to save money and disadvantage the loyal customer. I would like to know if this is safe and what is causing the bottles to go black, this is a major concern to me and my family .
About Woolworths
We have received your comment. Thank you!