Woolworths
reviews and complaints

I have been to the Macarthur Square Campbelltown NSW store every day for a week. Including 2 trips at 7am
No toilet paper for a week. I find it hard to believe there has been no toilet paper deliveries for a week. I am now down to my last 2 rolls. Not happy. Also I was lucky to buy a small package of rice. Only needed a small packet so was pleased. When I opened it that night, there were weivels. Can't win!
Please tell me where the toilet paper is !

I was shopping with my family and my daughter wanted to go to the toilet. So I left my partner to finish the shop while I took my daughter to the plaza toilet. As my daughter was washing her hands the store manager asked if I had anything in my bag? I replied saying no! She then grabbed my bag and had a look and then grabbed my chest, to see if I had anything in my bra? This all happened in front of my daughter. I then left the toilet to go see my partner and embarrassed that all the staff and customers were watching me.
I feel violated, embarrassed and insulted and what right does your staff have following people into toilets and search them? I will be taking this further.

What a disgrace coles and woolworths. Why the hell did it take so so long for these greedy organisations to put limits on their goods? It was soo evident from the first supermarket cleanout that restrictions would be necessary. Even a child could work this out. But it took the genius directors about 3 weeks to impose restrictions. Just imagine how much money these companies made from all the panic buying. This is called profiteering and gouging. [censored]in us companies - dogs. Find alternatives.

Even as late as last night, woolies were promoting their early opening hours for this morning [ 7 to 8 ] to help pensioners and others have a first go at shopping for their needs. We all know what that means, toilet paper, first and foremost.
I was at North Park Adelaide woolies, along with other elderly people, waiting for it to open.
When it was, Everybody headed for the toilet rolls shelf's. We could not believe it, the shelves were EMPTY!
People were getting angry, feeling that they have been conned, lied to, wasted their time. Some were calling for the manager, others decided they will call news stations.
I talked to the manager, telling her that everybody was very unhappy, feeling coned. While I wasn't whispering, she accused me of yelling at her and saying she will call security, which she did, I was not impressed and told her so. Next minute, another staff member walks up, saying its the governments fault. What?
The manager asked me what should she do, its not her fault.
What she could have done is that as soon as she found out there will be no stock delivered, to stick A4 sheets of paper outside, explaining the situation. This would have stopped the agro and not wasted customers time.

Franc.

I purchased a mobile SIM and activated it on 13.3.20. I followed all instructions to link my everyday rewards card. I did my shop on 14.3.2020 and it cost $240. The ten percent discount was not applied. I am very disappointed. I rang to speak to everyday rewards about this problem. The phone cut off and said that it was outside call hours, even though it was during call hours. I would like my ten percent discount that I was promised when I purchased the mobile SIM to be applied to my grocery shop.

hoffman.[protected]@gmail.com

I normally shop in store, but I currently have a cold so thought I would do the right thing and order on line so not to infect anyone else in the current climate. My order number [protected] ordered on Wed 11-03-20 was delivered on Friday 13-02-20 but no toilet roll was supplied. I find it amazing that your store is stating there are no issues with getting supplies and that you restock every day, I only ordered the allowable amount of one pack as per what is stated on your website and my order was submitted 2 days prior to delivery but still item was not available. I did not need the toilet rolls for stockpiling I needed my normal fortnightly supply. I will therefore now have to now go into the store and risk infecting other people with my cold so that I can get toilet roll. In this time when we are being asked not to stand close to people and stay at home when we have any infections I find this delivery issue quite ridiculous.

Placed a click and collect order on Tuesday morning (10 March) as I was advised items were available so I assumed they would be set aside as I ordered and paid. Have now been told (5 hours prior to collection time on Wednesday 11 March) that items are out of stock and will not be made available at any time. This is completely unacceptable and misleading. This service should be shut down as it obviously exists for no reason if items are not being held when they are ordered and paid for. Resolution is that items are available for me to collect as promised.

My wife and I as an elderly couple were absolutely bullied and humiliated by a staff member called Tracy at Kerang Supermarket this afternoon 10th March after 1300hrs . The issue was over the limit of two packs toilet paper per customer.My wife was with me packing for her had placed her two packs through the self-serve checkout when a staff member approached and stated that Tracy at the central console noticed that I Barry
had been through before and purchase store quota I explained that the store quota was clearly two per customer and this was my wife's quota.
At this time Tracy several meters away at the central console yelled in a loud voice stating that it wasnt fair as she had noticed that I Barry had purchased two packs earlier and I challenged that yes but these are my wife's.She then continued to berate us whilst the other staff member removed the disputed items from the register.We have never been more humiliated and were made to feel worthless. Would she treat a same-sex couple in this way if they made individual purchases a more obvious human rights violation?I reiterate that this was in front of other staff and customers in a small community where we are well known and trusted.The store manager Leigh was informed to make a formal complaint.Please respond,

Regards Barry Seipolt
[protected]@hotmail.com

I bought a product at Mona Vale which when I got home found was two weeks out of date, it was inconvenient to return it but I had to as I couldn't use it for dinner. So suffice to say that it caused me some annoyance and time I did not have. The girl who served me at Avalon where I returned the product was called Sana and she was very rude, firstly demanding to know what was wrong with it and then seeming to be annoyed at me that it had to be returned. Then when I said nicely maybe they should check the shelves more often she said in a voice that was quite aggressive - they do it just happens, mistakes happen - it was not the words, it was the tone and there was absolutely no apology. Just maybe a friendlier voice saying ‘sorry about this, they're usually very good but sometimes things get missed' I felt like I was a nuisance and that it was ok to talk to me in such an aggressive manner when in actual fact I was the one who had been inconvenienced. I understand mistakes happen and I also understand customer service which is not what I received in this instance. It may be a small thing but it's the principle

Regards

Leonie Scott

Ordered online, for the first time ever, got my confirmation of my order and my order number, checked track my order before I left home, to ensure my purchase was ready to be collected, double checked because of the recent shortages. Arrived at the store to be told the product I had ordered was out of stock, that there was at least six other customers who did not receive their orders either, and that there was nothing they could do, the stock just was not there, told that I would receive a new email refunding me my purchase, not that it would be reordered or back ordered. That the was nothing they could do. Have screen shot my tracking details, to prove I was told it was there!

2 Sundays in a row I have been woken at 6.45am by 2 of your home delivery drivers. Sunday is meant to be a day of rest, a sleep in, the 1 day in a week I don't need to get up but sadly your drivers are extremely loud slamming their doors shut, banging the creates around and then knocking on my door. What makes it worse is I didn't order anything from you people. The guy knocked me out of bed frightening the hell out of me and my kids only to apologise that he had the wrong address. Your drivers need to be educated on being as quiet as possible at that hour of the morning and learn to read the number on the letter box before knocking. They also need to park out the front of the recipient of the delivery instead of my drive way. I'm extremely unhappy with this situation!

Unethical behaviour by one of the store manager
Hi there i do my shopping the last 30 years at Woolworths plumpton marketplace, and i do trust Woolworths and have my car insured with them.On 3/3/2020 at 9:10am i went to shop at Woolworths plumpton. on my way to checkout i experienced problems with other customers try to pass
their trolley through to where i was standing. they pushed me few times, i was frustrated, i called the manager to step forward, she
was few meters away from me. when she came at me i said to her you are the manager, and i have almost four people pushing me, before i finished
my word she said to me yes i am the manager, and i will decide if i serve you or not, because i do not accept abuse from people like you .
I was impressed . i said okey. then on my way out, i ask to speak to her again, she came back to me, and first thing to say to me was you
are not going to shop here again? is that what you have to tell me, i said no please stop interrupt me and listen what i have to say,
she said make it quick because i am not impressed, i said to her me too, and then she just walk away . she was deliberately rude  .

Following an email I received from Woolworths on the 2nd February, 2020, to complete an online Survey I am writing to advise Woolworths of what seems to be 2 unauthorised credit card charges on my Visa Card!

At the completion of the online Survey I was offered a supposed ‘free' reward for doing so.

There were various 'free' reward choices and I chose the beauty products.
I was asked to pay for the delivery of these products at the approximate costs of $3 & $4 respectively.
I paid for the delivery with my visa card and unfortunately didn't keep a copy of the receipt.

At no time did I authorise the payments of $144.10 & $138.95 for the products at a total of $283.05 which now both appear on my current Vias Card Bill.

The products I received in the mail were
1. NuPetit - Anti Wrinkle Complex - 30mls - from ‘Improve Body Health' - $144.10 (incl Overseas Txn Fee $4.20 AUD) &

2. NuPetit - Anti Aging Moisturising Cream - 30mls - from Optimise Pro Aging - $138.95 (incl Overseas Txn Fee $4.05 AUD)

My current Visa Card Bill has the 2 products individually charged for, from different companies, despite them being produced by the same company,
at a total of $283.05, neither of which I approved for payment.

I am asking Woolworths to provide compensation for the cost of these products neither of which I authorised. There is no way I would have purchased these products and I definitely wouldn't have purchased them at the prices I was charged.

I definitely will never complete another online survey for any company following this debacle.

I regularly shop at my local Woolworths supermarket and am generally a happy customer.

I look forward to hearing from you.

Kind regards

Jenny Gallagher
E: [protected]@optusnet.com.au