Woolworths Australiatobacco

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This review was posted by
a verified customer
Verified customer

Approximately 6 months ago i purchased a 30 gram pouch of 'Old Holborn' tobacco from the Walkerville Woolworths Store. Upon opening said tobacco later at home i found the tobacco to be bone dry not semi moist as it normally is. So dry in fact it was un smokeable . Taking it back to the store i was fobbed off rudely and told once it's opened we can't do anything. So angry was i, and knowing the tobacco was of no use to me i left it with the attendant and said thanks for nothing, vowing never to return, which i have adhered to, to this day ! Anyway today my brother visited me and on his way i had asked him to buy me some 'tobacco', not thinking he might go to the Walkerville Woolworths, which ofcourse he did. And lo and behold, same thing ' Old Holborn' tobacco dry as old boots- unsmokeable !!! Ofcourse i reimbursed him, but very angry again. $60 plus down the toilet. Not sure why this is, 'old stock', whatever, all i know is i'm not happy with this situation. Never buying tobacco from Woolworths (especially Walkerville ) ...grrrrr

Responses

  • Wine Is Good Jul 25, 2016

    Not sure of the law in Australia, but here you can not return opened tobacco.

    0 Votes
  • Ja
    JanSol1234 Aug 05, 2016

    I understand this being frustrating, but it is not Woolworth's fault. It is indeed illegal for them to refund customers the price of smokes once the product has been opened. They do not control how dry or moist the product is either. The people you need to be contacting is Old Holborn itself. They are the only ones who can resolve this issue for you.

    0 Votes

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