Bella Vista, New South Wales
Australia - 2153
I'm not one to complain, but this is one 'bridge' to far. I have always spent up to 5 minutes waiting at the hot food counter to get served and today was no different but this time there was someone behind the chicken rotisserie filling it with chicken. There is a glass font through which this person could see that there were two people waiting for her. There was no acknowledgement of our presence nor any movement on her part to assist her CUSTOMERS.
Now i'm quite sure chicken would not go off in the time it takes to help two people on their way with their hot food. Eventually another of the floor staff, emerging from the back, called her repeatedly to come out but she continued with her back room functions. It took this second person at least a full minute to get her outside. By that time I was angry and walked away.
I'm happy that Woolworths can afford to lose out on a sale of about R100.00, and I'm sure it's shareholders would commend their staff in ignoring their customers to complete mundane tasks. I also returned to the counter two minutes later and again there was no-one manning it. I received a shrug when I confronted WW on their service.
I applied for a Woolworths store card, TWICE and was declined - no reason was given. I then checked with ITC and I was credit clear, empirical score is 1, no defaults whatsoever. I then applied for an Edgars storecard and they accepted my application within 2 weeks.
Now what's Woolworth's problem? The mere fact that I'm 24 with no bad debt should serve as an indicator that I'm not a reckless consumer...so what's the point of offering a service like this, but you get declined..on what grounds?
I finally get a reply after a long time, which explains that I do not have a credit record...I was absolutely gobsmacked- Why are you offering a financial service if you're not willing to give credit to a guy who has no bad debt???!!!...The reason I'm applying is to cover myself incase I run over my budget and need an outlet maybe for the last week of the month or a few days before payday...I'm not going to use the **** card for my monthly grocery shopping!!!
Are there perhaps other companiesorganizations that would possibly grant me access to a storecard for perishable goods and willing to take on another stakeholder? because WOOLWORTHS ARE TOO 'exclusive' for me.
I was shocked to see that Woolworths carry a range of padded bras for very young girls. The row I saw them on was for girls aged 9-10, maybe they have them for younger girls too. Why not read articles about Primark, the high street retailer in UK, which, after severe pressure, discontined their padded bras for 7 year old after much public and government outcry about the premature sexualisation of young girls. One newspaper even labelled it as 'high street paedophilia', I agree. Let young gils be young girls, don't encourage them to be adults before their time. Come on Woolworths, if you are serious about 'adding quality to life' stop the sale of these gaments and be a responsible retailer as opposed to following certain overseas trends for the sake of making profit. Be ethical. No wonder young children have identity problems when retailers and marketers influence them into being something they are not and are not ready for.
It appears as if Woolworths has a problem with some of their yoghurts. We often buy The Ayshire Lemon Curd yoghurts. On at least 5 occassions now the yoghurts have either exploded open or started fizzing from under the lid. I mentioned it to my father. He is an expert in milk and milk products and has worked in well known dairies for at least 30 years. He said that for a yoghurt to do this, it is contaminated with bacteria THAT SHOULD NOT BE IN THE YOGHURT. He went on to say that these contaminating bacteria could indeed be harmful such as e.coli, salmonella etc... All these yoghurts start fermenting at least 34 days before the expiry date. My father says regardless of the expiry date, the yoghurts should not be exploding and fizzing. This is a huge annoyance as we are constantly having to clean the fridge. My greater concern however is what are these yoghurts contaminated with? I have friend in the food industry who is willing to plate the yoghurts and find out. Just imagine if they were to find something potentially harmful. BEST WOOLWORTHS LOOK INTO IT QUICKLY. We have taken the said youghurts back to Greenstone Woolworths each time it happens, we get our money back.
After I have tried getting through on the Woolworths Financial Call Centre for a couple of days, I eventually put my phone on speaker while holding and went on with my work. After 1, 5 hours of holding, I gave up as I had to leave for a meeting. This is totally unacceptable that they do not answer their phone. And as mentioned, this did not just happen on one occasion - every time when I phone, this is an issue.
I eventually got through to them, via the head office number, but they could not assist me to the level of comfort that I needed in terms of paying money over to them. I also logged two complaints on their website and till today I have not received any feedback from them - 4 days later.
I eventually phoned head office again and asked to speak directly to Customer Services and after I explained my complaint and that I want to speak to someone who would be able to assist me, they took my number and said that someone will come back to me. Again, it is now more than 48 hours later, and they are also just ignoring this issue.
This is just total disrespect from their side. I would appreciate it if someone would get back to me.
Made a payment on my Woolworhts Visa Credit card on 6 Oct that would place my account payments in advance. Today is 5 November and the payment still don't reflect. After sending the proof of payments through a number of times, faxing my bank statements ect. Nothing!. My name has been list at the credit bereau as a bad payer and my limit reduced. Other than the numerous calls I made to the Customer Service department I received five phone calls form their credit department asking for payment. I explain to them what's happend, they make a note and then two days later you received another call. The customer service is always apologetic, specially the supervisors but yet no one return phone calls as promised and nothing gets done. Each time I phone in to the [protected] number I perservere through 20min of holding on and sometimes they just end a call. Basically don't try and phone the customer service, try are not interested in your complains and are letting you hold on in hope you would give up hope before they need to listen to your wining.
I would like to inform you how disappointed I am in your service. I know that You (Woolworths financial Services) moved to Absa from Mercantile Bank. But what I am really and truly disappointed about is the fact that you or ABSA blocked your customers credit cards due to FiCA, without informing your customers about it (Believe me, it gets more intense).
Which basically means, like in my case I went to a store swiped my card and guess what, it DECLINED. How embarrassing isn’t that. Not only that, I then go to the ABSA bank to check my balance and GUESS WHAT, ABSA could not even give me a balance, it gave me an ERROR MESSAGE.
Me, suppose to be a valued customer (I am so sick and tired of hearing that woman’s voice on your phone while I am holding)immediately goes home and I then tried to call you at 9am Saturday morning (31 October 2009) and for some strange arb reason I was holding for almost 3 hours (on and off) so by now it is almost 12pm on Saturday afternoon. I then decided that there must be a reasonable explanation for this and I then take my car and drive all the way to a Woolworths store(Kenilworth Centre) to call from there, THERE ISN'T ENOUGH SPACE HERE..
On Saturday morning 10 October 2009 I visited Woolworths Delmas to report my card lost. The staff at Woolwoths told me that they can not use the company land lines to phone head office to cancel my card as they could no phone out because the lines had been locked due to excessive phone bills.(misuse by employees)
They had a bad attitude and did not have any sympathy with my situation. I told them I will inform head office of the bad service and they just shrugged their shoulders.
I purchased a bag of potatoes from Woolworths, at a price of R50 for a 7kg bag expecting quality merchandise. When the bag was opened the potatoes were green. I contacted the Contact Centre, where my complaint was recorded and I was informed that I would receive a letter from Woolworths. I then purchased a second bag of potatoes, green again!!! I am surprised at the quality of the goods on sale and that a company such as woolworths would allow this. Please take care when purchasing as these potatoes are not cheap and in this economic climate it is a disgrace!!
Woollies used to be the place where anyone could shop for good quality clothing at affordable prices - it was never the trendy shop, that's what Truworths is for, but rather a shop where you could buy timeless classics for the whole family, from baby to great-grandma and not have to break the bank. It was always the reliable and service-friendly store, where staff would actually help you in the change-rooms, give you advice if needed, and bring you a different size if you picked up the wrong one. Now Woollies has become like any other clothing store where it is trying to compete for the trendiest clothing line. The prices have hiked up accordingly, and, naturally, the quality has suffered too. I had to pay in extra (and not just a few rands) for a bigger size shirt which I had to get in exchange for a shirt which my husband received as a birthday gift, but which was too small. Even your Food quality is suffering - I have had a few rotten items from your stores, as have other people I know. My store card is starting to collect dust and I am considering closing my account.
I’m extremely irritated and upset with Woolworths Financial Services. My payment records are as follows: [protected] – R1000; [protected] – R1500; [protected] – R1000; [protected] – R500; [protected] – R1000. About an hour ago a very rude woman calls me to tell me that my account is in arrears as I’ve failed to make a payment. I’ve just paid another R1400 a few minutes ago. I’ve never skipped a month. How can my account be in arrears? Am I being penalised for being punctual with my payment last month? I really take exception to a rude person basically telling me that I’m an irresponsible person who doesn't pay his accounts, when I know for a fact that I’ve been paying my account every month. I need a proper explanation and an apology.
A few months ago I signed with Woolworths Insurance as i was not getting great service from my previous broker. I was promised the earth and altough the amount was pretty much the same I thought well let me go with them as they are reputable. To my amazement on the 8th September 2009 I had a vehilce collission. Needless to say the service was appauling and totally dissatisfactory. They decided to collect my vehilce two days after the collission, fortunately it was parked at a customer of mine. in the end the conclusion i have drawn is that Woolworths should stick to stores and not insurance as they clearly have no cooking clue about customer service, focus and feedback. I will be moving on to a more reputable company Woolworths, in the end of the day I have sorted out my own vehilce and the other party from my own pocket so why do I need you and pay just under 1k a month for a 05 toyota RunX. Your service is a joke.
I love shopping at Woolworth's food because I feel their food is of superior quality. However this is not the case with their milk nor their kiddies youghurt. I have a 2 year old and she loves yoghurt so I buy only Woolworths ayshire yoghurt which comes in Winnie the pooh containers for the kids. Over the last 6 months at least, buying the youghurt has been like russian roulette. You dont know when its going to be a good batch or a bad one. Many times I have had to take back youghurt because it was off long before the expiration date. The same has been happening with the milk, both full cream and long life. On the 30th of August I returned all the milk I had bought as every single Litre was off and yet it was only due to expire late October. It was a terrible inconvenience as my daughter still drinks milk and she had to go without because I couldnt find a fresh litre during the night! I have now resorted to buying milk and yoghurt elsewhere because I seroiusly do not have the time to keep returning the same products. Its a waste of petrol and time and its just completely inconvenient. I do hope that Woolworth's fixes this problem as their yoghurt is the healthiest for kids.
I went to Woolworths yesterday to buy things for my function today, so now that I'm there I thought let me get dinner aswell, so I bought Schnitzel and salad and the rest of the things I needed for my function.Got home heat the chicken up and when we as a family sit down and eat, we dicover that the chicken is under cooked, FROM YOU GUYS, so I pop it quikly in the oven and make sure its done. My problem is I dont mind paying at woolworths as we all know the qaulity is very good cant compare, so I'm not happy as a regular customer as you let me down. I can expect this from other food stores but not woolworths.
I have been to four Woolworths food department over the past 2 weeks, stores in Bedfordview, Eastgate, The Glen and Rivonia. I would request the cashier for plastic bags and the cashier will always fill them have way and ring up another bag. I will end up having 5 shopping bags half full, when all my shopping would have fitted into 2 plastic bags. This is not saving the environment at all. Which is contracting the statement by Woolworths that it cares for the environment.
Management should inform the Cashiers that the plastic bags should be filled before a new one is used.
Unacceptable behavior by a large listed company.
A couple of days ago my mother bought salmon from woolworths which gave her such severe food poisoning that...
On Monday 24th August at 4.45pm, I was shopping at Woolworths in Constantia Village when a ceiling board fell and landed right next to me. If I hadn't moved out of the way, I would have been seriously injured. The shoppers around me were horrified and the maintenance manager just apologised and removed the board. I reported the incident to the manager, Clive Goodman who apologised but didnt take my details. He advised me that he had requested signage from Head Office the previous week to 'apologise to the customers for the inconvenience caused by the construction work.' The store has been under construction since June 2009 and it still doesnt have signage in place warning customers that 'they are entering at their own risk' or that 'their safety cannot be guaranteed'. I explained to Clive Goodman and the manager of the store who phoned me on Tuesday 25th, that that was a breach of safety regulations and that Woolworths' customers have a right to be warned about their safety when shopping at the store. I also lodged a complaint with Head Office on Tuesday 25th, ref no [protected]-[protected]. To date, there has been no feedback and the signs have still not been erected at the store.
I went to Woolies Sandton on Saturday to exchange my purchase. I was with a friend and got to customer...