WoodSprings Suites reviews and complaints 1
View all 413 complaintsWoodSprings Suites - no room for my reservation booked over a week ahead
I went out of state but before then I made a reservation at Woodsprings suites at the n Wilson rd Hilliard Ohio location. I was running behind driving back and called in to make sure I could checkin later in the night. The lady said as long as I got there before 8am I was fine. The room was reserved for a week. When I arrived with my husband and service dog and cars loaded, I was told there was no room for me. They saw the reservation but did not have my room or any other room for me. I called the reservation number too get assistance and they couldn't do anything either. The night clerk at the location was rude and extremely not helpful. I asked him could he call another Location and he told me no. I was forced to call off work to try to find a place to stay, as I have no home yet. I ended up at a different Woodsprings at 375 Hutchinson rd paying more for the week for a smaller room. The ladies at that location were awesome, especially Lisa. However, I feel I should be some how compensated for the inconvenience as well as the difference in price and missing a day off work. Please contact me at either [protected] our email at [protected]@gmail.com
Thank you,
Cassie Beach
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