Menu
CB Travel and Vacations WoodSprings Suites Ozone machine constantly used by manager
WoodSprings Suites

WoodSprings Suites review: Ozone machine constantly used by manager

A
Author of the review
12:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The hotel manager frequently leaves the ozone machine running for hours and even DAYS at a time, exposing us and the other guests to ozone. We're experiencing headaches, burning eyes, coughing. We've asked the manager to stop running the machine for extended periods of time and explained to him that the constant ozone exposure is dangerous and unhealthy. He either doesn't know that the machine is only supposed to be used for no longer than 60 minutes at a time or he just doesn't care. The hotel staff seems to understand that the ozone machine is NOT supposed to be left in rooms for days at a time but he doesn't know this? The manager will come in in the morning and start running the ozone machine in the hallways and leave it running for his entire shift, when he's not purposely leaving the machine in rooms for 24 to 48 hours. One weekend, the machine was left running in a room next to us for three days!

I don't want to leave my real name and personal information because we fear that the manager will kick us out for contacting you. We are staying here at the Sterling Heights location for an extended period of time but, we're seriously considering finding another extended stay because our entire family, including our dog is experiencing symptoms of ozone exposure. Would someone please talk to the manager Paul about his misuse of the ozone machine, without letting him know we complained? My husband and I feel like he will know it's us that complained because we actually asked him a couple times to stop running it so obsessively and constantly. We explained to him that it was literally making us sick but he didn't seem too concerned. In fact, he said it was because of a smelly, "disabled" guest he was trying to get rid of and that when ruat person left, he wouldn't need to run it in the hallways. Well, that guest has left and he continues to use the ozone machine in the hallways and for hours and days at a time.

Right now, the hallway is so strong of ozone, your eyes literally sting and water as you walk down the hall. I came back from work tonight and the smell was so strong of ozone in the hallway and our room, I got an instant headache. My son , husband and dog were in the room all day while I was at work and experienced burning eyes, headaches and coughing. When I walked into our room tonight, the entire room reeked of ozone. My dog was rubbing her eyes with her paws. I have the window open in our room and opened both windows in the hallway to try to air out the ozone. I called the desk clerk and asked her to check the room next to us for the ozone machine and she said, "I wish he (the manager) would tell me what room he leaves the machine in so I can go shut it off!"

Like I said, the housekeepers and desk clerks KNOW the dangers of ozone machine being left on for extended periods of time but the MANAGER does not? Please help. We would like to stay at this location and we've tried exploring the manager about the health risks but he doesn't seem to care or be responsible enough to change his practices. Thank you in advance for your prompt attention to this very serious matter.

Desired outcome: Stop running the ozone machine for hours and DAYS at a time!

0 comments
Add a comment

Learn how the rating is calculated

Write a review File a complaint

WoodSprings Suites contacts

Phone number
Website
www.woodspring.com
Category

Most discussed WoodSprings Suites complaints

no refund policy
3
(opinions to this review)