WoodSprings Suites

My husband, myself, and our 4 year old daughter had stayed 2 weeks, and were planning on staying a couple of months, when I came home from work to my upset husband who said that the front desk lady came to ask what time we were paying (I had already worked out to come after work, so not sure why that was necessary anyway). She then barged into the room, pushing my husband aside and started saying she smelled smoke! She couldn't find any evidence and actually started picking up stuff off of our table and found the little ashtray I take out to my van and use (since the van has no ashtrays in it). She was like aha! When I confronted her about her wrongly accusing him of smoking, (my husband doesn't even smoke! I do, but was at work at the time), she got her little buddy kay who also works the front desk and told us if we wanted to stay we had to pay $250 for smoking... Say what? You can't charge me for smoking in my personal vehicle! Anyway, I was not about to pay that so we were forced to pack up all of our stuff (which was a ton since we just moved and was staying in a hotel until we could find a suitable rental), and move to another hotel. This was a huge inconvenience and further traumatized my daughter who has just been through he*, so I need to know who to complain to since this is an individually owned establishment and kay keeps blocking my attempts to let management or the owner know.