Menu
Write a review
File a complaint
Woodforest National Bank

Woodforest National Bank Silly supermarket bank

D
Author of the review
1:42 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I guess you get what you buy. I opened an account with WoodForest for the convenience of being inside Walmart.
Whilst the branch staff are cordial, the bank itself is designed to cater for lower end market of depositors.
Their phone-in customer service reps are absolutely horrendous and when you ask to be directed to a survey they disconnect the call.
Unlike other banks who alert you before dishonoring a payment, Woodforest will call you after the fact as if to gloat. When you look at your account there is more than sufficient funds.
Makes no sense why they call you in the first place when they can see funds available in the account. Their eagerness to charge the rejected transaction fees is overwhelmingly more important to them than retaining you as a customer.
Totally different experience than Chase bank and I have no idea why I keep this account.

Recommendation: Be cautious with this bank.

Woodforest National Bank response
Jul 10, 2025 5:33 pm EDT
Woodforest National Bank customer support contacts
Address

25231 Grogan's Mill Road, Spring, TX, 77380, US

Website

woodforest.com

File a complaint Write a review
View all Woodforest National Bank contacts
Sounds like we need to learn more details of the situation. Please send an email to CustomerAdvocacy@woodforest.com with your contact information so that we can look into this.
Update by Defeated Customer

I would like to sincerely applaud and appreciate the professionalism with which WoodForest National Bank responded to my situation. It was completely unexpected and they exceeded all my expectations.
With great joy I write to say that this has been my bank of choice and I will continue to be a customer of WoodForest bank for their convenience and responsiveness. The bank branches offer unmatched service. Thank you.

0 comments
Add a comment

More Woodforest National Bank reviews & complaints

Woodforest National Bank - will not close checking / lied / charge $25 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Woodforest National Bank - overdraft fees 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Woodforest National Bank - check cashing
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Woodforest National Bank - Would not return an overdraft charge.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Woodforest National Bank - Debit card 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Woodforest National Bank - Unauthorized credit card charges, denial of disputes, account closure
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Woodforest National Bank - checking
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Woodforest National Bank - Cancelled my card
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all Woodforest National Bank reviews and complaints