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Woodforest National Bank

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Customer Service

1877 968 7962 (Customer Service)
+1 832 375 2000 (Houston)
+1 888 247 4204 (Check Verification)
25231 Grogan's Mill Road
Spring, Texas
United States - 77380
Mon7:00 AM - 8:00 PM
Tue7:00 AM - 8:00 PM
Wed7:00 AM - 8:00 PM
Thu7:00 AM - 8:00 PM
Fri7:00 AM - 8:00 PM
Sat7:00 AM - 8:00 PM
SunClosed
Mailing Address
P.O. Box 7889, The Woodlands, TX 77387-7889

Locations

Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Woodforest National Bank — debit card screw over

hello my name is amber whealdon i been using woodforest national bank since last year and this happen on...

Lewisburg

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Woodforest National Bank — check holds

On 4/26/17 I went into Woodforest Bank located inside the Harbison Walmart at Address: 360 Harbison Blvd...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Woodforest National Bank — houma la, 70363 bank inside of walmart @ 933 grand caillou rd.

Date of incident: April 3, 2017 Time of incident: Morning Location: Walmart Supercenter at 933 Grand Caillou...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Woodforest National Bank — fraud

I ordered a pizza a few months ago, which never got delivered. The following business day, I went personally...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Woodforest National Bank — waiting time

I went I pick money up around 7 and the bank close at 8 today I was waiting for 45 to an hr and I wasn't the...

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The complaint has been investigated and
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Woodforest National Bank — checking account/customer service

The bank is terrible!!! I hate the fact that they have the stupid 9.95 account charges every month, which i...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Woodforest National Bankcustomer service

Upon arriving to the branch inside of Walmart in South West Dallas, TX I was not greeted. Although reps were helping other customers after standing in lime for over 10mins no one ever acknowledged myself nor any other customers that followed behind me. The reps spoke amongst themselves and at ome point even went to the back office. Horrible service

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    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    • Woodforest Customer Service Mar 02, 2017
      This comment was posted by
      a verified customer
      Verified customer

      Thanks for taking the time to let us know about your experience. We strive to deliver great service and an enjoyable experience, and we hope you'll give us another chance at that.

      0 Votes

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Woodforest National Bank — overcharge fee

    I had charges on my bank.k account. Some I had no idea they would be there and an ATM issue that took money...

    Woodforest National Bankpoor service

    Woodforestbank has the worst management every I was employed there for 7years and never in my life have I encountered poor management. The management at Woodforest national bank is a joke I have been mistreated and talked about. This job is all about self and I will never look back the manage talks to you as if your their child when your sick she refuses to allow you to use your sick time she also is lazy she never does her job the retail bankers do the turn over rate for this company is higher than any bank I have ever seen and the management is the reason for it .

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      The complaint has been investigated and
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      Woodforest Bank — bank account compromised and police said this keeps happening at woodforest

      I get paid on odd days the 10th and 25th. As soon as my direct deposit went in on the 9th of June there were...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Woodforest National Bank — online bank account compromised

      I spoke with, michael heil, and larry stewart, of branch (573) , and social security from thewestside office...

      Woodforest National Bank — suspended overdraft privileges cause I filed a complaint

      I filed a complaint to BBB on the Wood Forest National Bank here in Andalusia after they sent an Item back...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Woodforest National Bankhorrible service, lies, incompetence

      In over 30 years of dealing with service companies as a Family Physician, , Woodforest National Bank is the most horrible, deceptive and lying company I have ever dealt with. Once they sell you on their credit card service, you can not talk to a service rep. They added on a check reading service that we did not want...EZcheck...and then I continued to get bills despite complaints and calls to EZcheck and Woodforest National Bank. Both said the other had to cancel. After months of leaving messages with customer service and being told someone would call back and never hearing from anyone I am ready to boil over. After weeks of calls and message...I was told that the contract was for 3 years and there is a 495.dollar early cancellation fee...This was not in the original written and signed contract but in small print sent afterwards and nothing I ever signed.


      DO NOT WORK WITH THESE PEOPLE. THEY LIE, CHEAT, AND CAN NOT BE TRUSTED.


      SOMEONE IN TEXAS SHOULD TAKE THEM OUT.


      SIGN NOTHING WITH WOODFOREST NATIONAL BANK. IT WAS THE WORST THING I EVER DID.
      LET THEM KNOW I SAID SO.


      Customer service: [protected] (Consumer)


      Headquarters: The Woodlands, TX

      CEO: Robert E. Marling

      Founded: 1980

      Add your opinion

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        RESOLVED

        The complaint has been investigated and resolved to the customer's satisfaction.

        • Woodforest Customer Service Jun 06, 2014
          This comment was posted by
          a verified customer
          Verified customer

          At Woodforest, we take every concern seriously and make every effort to resolve issues promptly. We would appreciate the opportunity to speak with you regarding your experience. Please contact our Customer Care department at [protected]. We look forward to speaking with you soon.

          0 Votes

        Woodforest National Bank — wrongful termination

        I worked for Woodforest for over 6 years and was a Branch Manager for them for 2 years. My branch...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Woodforest National Bank — human resources

        The work environment is hostile and unprofessional. Some of the employees sold fee refunds, had sexual...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Woodforest Online Bankingonline and telephone service

        I have a checking account with Woodforest National Bank up at the local Wal Mart store, and I have a substantial amount of money in this account. My problem is that I work from home out of my home office and I do a lot of my transactions late in the evening or early morning. That is not bragging, it is just the truth about how I make my money. This is compounded by the fact that every time I try to check my account online I get some message that says Woodforest Online Banking is not available due to maintenance in progress, please try again later!! Well I CAN'T TRY AGAIN LATER, I need to know NOW!!! So, I figure I can call their so called "24 hour automated account information" telephone line. Again, I am disappointed because the line is always busy or returns an error message on my phone that it is an invalid number, or it actually answers, but when given a list of choices to pick and you click the one you need it immediately hangs up on you!! As you can see from the attached image file, the online banking page instructs you to call the automated number... Gee thanks Woodforest, that sinches it, tomorrow I am going down there and taking all of my money out of this keystone cops bank and finding a REAL bank to deal with!!!

        online and telephone service

        Add your opinion

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          • Woodforest Customer Service Oct 04, 2012
            This comment was posted by
            a verified customer
            Verified customer

            At Woodforest, we take every concern seriously and make every effort to resolve issues promptly. If you would please send me your contact information, we would appreciate the opportunity to speak with you. If you prefer, please contact our Customer Care department at [protected]. We look forward to speaking with you soon.

            0 Votes
          • Ei
            Eid Tomihi Nov 21, 2014
            This comment was posted by
            a verified customer
            Verified customer

            Please explain how the user name and password from the Internet to register for the site below
            asiapacificard.com/
            Where I want to access my account on the site and the transfer of funds from the site I hope you respond quickly
            Thank you

            0 Votes
          • Zlloyd May 12, 2016

            Here we go again...
            Woodforest has been down all night.
            All of their websites are down, (attached) and none of their so called "support" numbers are working.
            [protected] = busy signal
            [protected] = busy signal
            The local branch is closed of course, so there is effectively NO WAY to reach them, or check your account.
            WHAT IS WRONG WITH THIS "BANK"??

            Comments

            0 Votes

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Woodforest Bankprofiting off a crime

          I joined this bank because it was easy to get to and had great hours. I admit my branch is pretty nice. We know everyone by name and they are great people BUT we also live in a VERY small town so any bank would probably be that way. But recently some charges popped up on my card Woodforest refused to do anything to help me figure it out. The lady just told me I could protest it but there would be no promise I would get my money back and even if I did it would take 120 days. That was my rent money so I could not accept that. I did my own leg work and found out the charges came from a website so I called the site and they explained someone had listed a car on their website for sale. I explained I did not even own a car like that (though I wish I did since it was a high end car) and the website issued me a refund and flagged the account who used my card. When I called Woodforest back to let them know it had been handled and I need my card canceled and a new one issued the woman had the nerve to tell me I had to pay to get a new card!! I am a victim of a crime here and they don't care and just want to profit from it!! I mean come on! At least most banks give you one free replacement card a year especially if you were STOLEN FROM. To say the least I will be going in and yanking the rest of my money out and shutting down that account. Totally heartless and in bad taste to try and profit from a crime!!! How dare you Woodforest!!

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            RESOLVED

            The complaint has been investigated and resolved to the customer's satisfaction.

            • Woodforest Customer Service Feb 06, 2012
              This comment was posted by
              a verified customer
              Verified customer

              At Woodforest, we take every concern seriously and make every effort to resolve issues promptly. We would appreciate the opportunity to speak with you regarding your experience. Please contact our Customer Care department at [protected]. We look forward to speaking with you soon.

              0 Votes

            Woodforest National Bankridiculous inconvenience

            I do business with a specific firm located in the Phillipine Islands, and have made transactions with this company on almost a bi-monthly to quarterly basis. Each time I have made this transaction, my debit card has been turned off for suspected fraud. But did Woodforest contact me? No, I only found out after I tried to make another transaction as in putting gas in my car. Nobody likes to be the person in line who's card is declined AFTER purchasing gas. So today, I again made said transaction in the Phillipines, however this time I called Woodforest first to ensure my card was not deactivated. They assured me there was no block on the Phillipines, and I was good to go. Ten minutes later, after the transaction, my card was deactivated AGAIN for suspected fraud. I do understand the safety precaution, and the first time this event happened I appreciated that Woodforest would look out for my safety. However, now it has become a ridiculous inconvenience, and I will likely switch banks.

            Add your opinion

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              • Woodforest Customer Service Jan 05, 2012
                This comment was posted by
                a verified customer
                Verified customer

                At Woodforest, we take every concern seriously and make every effort to resolve issues promptly. We would appreciate the opportunity to speak with you regarding your experience. Please contact our Customer Care department at [protected]. We look forward to speaking with you soon.

                0 Votes
              • Ma
                ManagementProf Jan 05, 2012
                This comment was posted by
                a verified customer
                Verified customer

                Talked with customer service...this situation was handled professionally and courteously. Much appreciated. Thank you Woodforest.

                0 Votes

              Wood Forest Bank — inaccurate withdrawal amount

              I had a savings account with wood forest bank. I requested a withdrawal of $6, 300. When I got home and...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Woodforest National Bank, Granite Falls, Nc 28630 — closed account, took my money because of no returned phone call

              I'm a 20 yr. Old female who recently opened account with woodforest national bank inside my local walmart...

              Granite Falls