Woodforest National Bank
reviews and complaints

I have been banking with Woodforest for 14 years. On 5.26.22 @3:00pm I went to the bank to deposit a Check. The teller was evan. I have him my check, deposit slip and my i.d.. Evan took my things a d made a phone call. After waiting 20 minutes I asked if there was a problem. Evan held up a finger and shushed me. After that Evan was on the phone for about 5 more minutes. He hung up and started dialing again. I said "what is the problem?". This time he held up his finger and ignored me. I told him to get off the phone, close my accounts and give me my money. He said "no". So, I called the police. I told the 911operator that I wasn't sure this was an emergency since I wasn't at risk of bodily harm. She told that it was theft in progress and I was within my rights to call 911. By this time I had been there for 45 minutes when sarah, the manager finally came out of her office she told me for the first time anyone said anything to me about it. If Evan had not ignored me I would have been done in 5 minutes. Sarah told me she would make exception since I had called 911. She deposited the check and the reprimanded for calling 911 and said never call the police on the bank again. When I got home sarah called me and told me she had changed her mind about the deposit and that I needed come get my check as soon as possible.

The next day, 5.27.22, got a new i.d. and went to the bank to close my accounts. The teller I was working with was doing fine when sarah, who was not inside the bank but in the Wal-Mart lobby 20 feet away from me, screamed at the top of her lungs "NO!, don't give him any money his i.d. is not valid". There were 5 bank customers in line and multiple Wal-Mart customers passing by. Everyone stopped and looked up first at sarah then at me. I was extremely embarassed. She was treating me like a thief!

I am victim of cashapp fraud. I went out of town for a weekend, stayed over night at someone’s house and my personal items came up missing. Which was my purse, phone, wallet and other items as well. My bank account was accessed from my phone and a large amount of money was stolen out of my account. I reported my card stolen but the claim was denied. I reopened the case with additional information including a police report as well and I still haven’t heard anything back from the bank and it’s been about a mouth in a half now. This is very disappointing because I provided everything I needed to provide on my end regarding the claim.

I have been with Woodforest Bank since 2012 and this is the first time EVER that I have had to deal with this much overdraft fees!The bank has charged me 8 overdraft fee which is unacceptable! I called and talked to the supervisor and he told me they can only refund me 1 overdraft fee which is crazy. I called prior to the last time to tell them to cut my overdraft protection off which they did not! That is a Woodforest fault and not mine and to tell me they can only refund one overdraft fee is ridiculous! Also I took a course today and they told me to bring to the bank I don't know what that has to do with anything but I need all of my overdraft fees returned and my account back in a good balance as soon as possible! I'm thinking about leaving this bank I'm not about to deal with this! I feel like this is robbery!

This bank charged me three times in one day for overdraft fees and my mortgage and everything else is due! They are the most expensive bank I’ve ever had and I have to find another they really don’t care about their customers just their pockets! Sad to know I truly struggled to come with the money for some of my bills and they shortened it for imaginary fees I am so disappointed since I have been with them for so many years but I can’t do it anymore.

I went to your cedar park location off of Walton way and dealt with brandy Martinez. The branch manager apparently. It’s alarming to me your branch manager can’t properly do her job. Upon arriving I asked about starting a bank account which I was rudely met with a comment made by another staff member, an older red headed woman. She said “you need money to start a bank account.” If I wasn’t starting a bank account with your bank for emergency purposes I would have left. As if I wasn’t irritated enough by my first interaction I had to sit for almost two hours while you made my bank account. I had all of the paperwork I needed so I’m not sure why it took so long. It’s not the fact that I had to deal with your rude managers treating me like I’m homeless or the long wait, but on top of that my bank account wasn’t set up properly. My email was put into the system incorrectly. They gave me wrong information about transfers and after almost a week I still can’t get into my account. Can’t request a password or anything because it says it’s not in the system.

So me and my almost husband went to this bank to do joint checking account because we need to combine our money to start saving for a place to live… and when we went there we asked him if he could help us to do joint banking accounts and he basically played stupid and said it’s weird and basically didn’t wanna help so now I had to drive over 45 mins to another Woodforest.. he was very unprofessional

Location: 12353 Fm 1960 west Houston tx 77065

My purse & wallet were stolen on 4/2/2022. I called Woodforest as soon as I found out my debit card was stolen but they were closed. I logged onto my account and reported my card stolen at 5:17pm. There were NO fraudulent charges on my account when I reported my card. I called Houston PD to file a report but an officer never showed. I waited 1.5 hours and then decided to go on to my son's wedding reception because I had already missed some of it. The reception ended at 10pm and I immediately went to HPD and filed a report. The officer asked was my card used and I said no because when I reported it, it had not been used. I logged back on in the police station and saw 2 transactions for Target, both for $285 and some change, and a purchase at Footlocker for $443.83. The Target transactions were reversed and fell off my account. The Footlocker one is still on my account. Woodforest emailed me on the app at 10:11pm saying the stolen card report was completed. So the thieves had almost 5 hours to use my card AFTER I reported it stolen before the bank cancelled it. They denied my dispute stating that due to previous authorized transactions that were not being disputed, they were not going to refund my money. I emailed them and requested my claim be reopened. That was a week ago and I have heard nothing. I need my money! I did everything I was supposed to do (reported card as stolen, filed a police report, and opened up a dispute claim) and now I need Woodforest to do the right thing on their end.

On 03/17/2022 my debit card was stolen and there were several fraudulent charges made to my account totaling around $900. On 03/18/2022 as soon as I became aware of my missing card and these unauthorized transactions made to my account, I contacted customer service and reported my card stolen and notified them about the unauthorized fraudulent charges. The customer service agent asked me if I wanted the dispute form mailed to me or if I would go into the branch to sign it. I requested that she mail me the dispute form and a new debit card, to which she replied sure that’s no problem. about 10 days go by And I still had not seen no credit to my account and I still hasn’t received any paperwork to sign or my new debit card. So I reach out to support vis email and after a few days I get a response telling me to go into the branch or call the 800 number. At this Point I realized the Best chance I have of getting this resolved is to just go in the branch to see what’s going on. I go into the branch and explain what’s going on and the Lady was like you filed a dispute over the phone? I was like yeah and she was like that’s why because that is customer service for you always messing stuff up. So she had me sign the dispute form and told me to call back Monday If I still have not received a credit to my account. Money comes no credit so I called the 800 number myself speak to customer service and they tell me that because I didn’t sign the dispute form within 10 days that I don’t get the credit and I explained it wasn’t my fault because the lady never mailed it and they said that it was in the computer that I was gonna go into branch?!?! So what happened was customer service representative never sent my dispute form paperwork to me and then put in the computer that I was gonna go to the bank branch whenever that was not the truth or what I requested and Woodforest customer service insisted that there’s nothing they can do for me and I’m just gonna have to wait for up to 90 days to get my money back. I tried to explain The fact that I would not just choose not to go to the branch and sign the dispute paperwork that would not make any sense at all for me to screw myself over. Today is 04/14/22 Almost one month later and I still have not received a provisional credit or a permanent credit for the true fraud zero liability fraudulent transactions that were made in my account. Please look into making sure this does not happen to anyone else and get the money credited my account. I’ve been patient that’s a lot of money and I have bills to pay and I have not since deposited any of my paychecks because I’m not sure what’s going on And I’m not sure if my money safe if Something Happens look how long I’ve been waiting. My name is Robert Snyder [protected]@gmail.com is my email and last four of checking account is 5344, for purposes of locating my account.

Made a cash deposit on 3/29/22 at 22:08:56 at Wal-mart to an avoid overdraft fee, charge was still pending. Deposit went through and showed up in the account in minutes, account was positive. Got up the next morning to find the deposit was pending and was charged an over draft fee. After reviewing my transaction log it stated the deposit wasn't made until 3/30/22. I have been conveniently charged an over draft. I have been with Woodforest for some time, the service has gone far down hill. Now p.o.s charges made on debit during the weekend don't deduct or show up until Monday, this has started happening recently, it used to be if I purchased something it would show up immediately. Anytime I've called customer service it is nothing but ignorance and rudeness.

My husband had to go out of town this week and got back today April 2,2022. We tried using our debit card but there is a hold or something on it. I can check balance and plenty there but all transactions denied. We have to pay our house payment tomorrow yet we cannot since there is no 24 hour service to call for help. It says he has online banking already but he has no idea his log in info. So now we are stuck with no access to our money on a weekend. He never recieved an SMS or text message nothing. It's time to change banks.

April 1st 2002 at approximately 10:20 AM, I went to Woodforest bank in Bourbonnais illinois. There was several people in front of me, not one time did this teller ask for ID. I get to teller, with my bank card in hand to get 2 money orders, one for 197.77 and one for 40.10. She asks to see my ID. I have been a customer with wood forest for almost 10 years. Never have had to show ID. The same teller, cashed a 3000.00 refund check for me in November of last year. She never asked for ID. But manager was there also. I also caged 2 personal checks for 75.00 apiece. They were made out to Sandy Green. She told me from now on they wouldn’t cash them because it wasn’t the name on my bank info. I’ve been cashing these checks for 3 years twice a month. Never had a problem,

I want to know why she was singleing me out. I will not do business at this bank again. She is slow, there was probably 15 people in line and she is going through all this extra stuff with me, to keep from waiting on the next person. Only 2 tellers in bank, and 2 in the back. This bank in Bourbonnais is horrible!

Thank you.

In the month of November 2021 I accidentally made an incorrect payment amount to a merchant. The merchant refused to correct the amount so I had to file a merchant dispute with Woodforest.

Wood forest gave me a temp. credit - but since Merchant declined the dispute-wood forest took the temp. credit out of my account-I contacted Merchant and

when I contact Merchant - Merchant said they did approve $1500.00 and favored this amount crediting it back to my WF account in the month of December 2021.

Today is 3/24/2022 and I do not see this refund credit back at all. I contacted merchant several times and they continue saying that WF has the funds and its out of their hands. In addition, the merchant provided me a letter showing proof that the refund was sent back to my Woodforest account.

However, when I call the bank they state that they can not locate the funds.

I had to reopened the dispute w/Woodforest bank and today I get a notice that they declined my request again. I contacted Woodforest and they informed me there is nothing they can do and that case worker will call me back.

I never received a call back from Woodforest case worker but I do get a notice that the re-dispute is declined.

I called merchant once again and merchant tells me those funds were sent back to Woodforest and they are no longer involved and for me to take it up w/my bank as a letter was provided to me that funds were refunded to my bank.

I called Woodforest again and they refuse to help in finding these funds nor do they tell me what steps they took to declined my second dispute. Again, per merchant Woodforest has these funds and I feel that something is not right and don't want to feel as if bank is not doing their investigation completely.

I need to get this resolved as Merchant has sent me the letters proving funds were issued back to my account - and WF refuses to look further into this or help me. Is this a fraud case? what is going on with my bank?

Woodforest atm in batavia ny stole 180$ out of the money i had pulled after filing a dispute was told im getting nothing back because I did not wait long enough after it had given me my receipt will never be going back after closing my account of 5 years was told its just a bad situation

I helped out an old friend by making a payment for something for her and she gave me two checks drawn from her retirement account to deposit into my account. She signed them and wrote pay to the order of on the back with my name and I signed as well. But when I tried to deposit them with a deposit slip I filled out showing my account number, I was told the friend did not have an account so I could not deposit them. Then, the branch manager offered to open an account for my friend who was with me at the time. They opened her account and I asked if they would now deposit the checks into my account and they said yes and gave me a deposit slip. It was not until the next day that I noticed my deposit slip did not have my account on it and I can only assume that they deposited it into her account, which was never mentioned and defeats the purpose of this whole activity. When I tried to call the branch, they said I had to bring my friend up there to fix their mistake. She works and so do I so this is not feasible during the week - and I need my deposit now! A call to customer service said I should have my friend call in and they could fix this over the phone, something the branch did not offer. I cannot get in touch with my friend at the moment but I feel that the branch should call their manager so she can admit she made a huge mistake. Why is your mistake now my problem to solve? The inconvenience alone is ridiculous but the stress on me is an atrocity.

We have been requesting the credit card processing account be closed and fees refunded since July 2021. We have even spoken to the representatives, twice, on the phone and were told the account was closed and the fees will be refunded. We just received the February 2022 statement charging fees for a no activity account. Appears further action will be required.

Why is my card declined. I am in Mexico and my card is declined.

Every time I use my card, it is declined. I come into your bank and you tell me nothing is wrong with us.

You have made my life an embarrassing and humiliating experience.

How can you deny my access to my money and lie

Complaints will be filed with the FCC and every news outlet and social media until I get all my money out of your bank. And, thanks for ruining my trip. Surely you are happy

The worst experience her

I have been dealing with the legal department of Woodforest bank for at least four months. My brother who is an inmate incarcerated at a County facility has granted me with a legal Durable Power of Attorney. His first one was a handwritten version signed and notarized and I took it to the branch in Walmart in York, SC. I received a call stating that it could not be used because it was not specific enough. So, I told him what the employee at the branch read from the email from legal. So he did another copy with specific instructions and again I was told it couldn't be used. It needed to have an acknowledgement page and it had to be registered with the state. After letting him no I went online and sent a message to the South Carolina Bar Association asking what is the proper process and form. I was contacted by an Attorney who told me what form to use and how to register it. Well I printed of the form took it to the facility and the Sargent had him initial and sign in the proper spaces, it was witnessed and notarized. I then took it to the Registers office paid to have it recorded and certified. I even got a copy specifically for the bank. Took it to the branch and again it was denied because of one self explanatory statement. This has been very frustrating and time consuming. Because of my not being able to access his funds

I can't send him money or take care of his other financial obligations. They disabled his card and online banking. I took the same POA papers to the other banks and they accepted them without any problems. I also called Woodforest Corporate office and filed a complaint on Friday February 4, 2022 and was told they would escalate the complaint and I should get a call from someone within 24 to 48 hours and it is now Wednesday and I still haven't heard from anyone. At this point he has become very frustrated and wants to file a lawsuit. We are not sure what's the reasoning behind all of this. I have complied with everything they have asked and each time they find something else. We feel as if they don't want us to resolve the issue so therefore keep finding petty things to point out. I have contacted an attorney who has set an appointment to visit my brother and to see what necessary legal steps he wants to take. I personally feel this can be resolved without a lawsuit.

The York branch employees have been very professional in dealing with us in this matter. It is evidently someone in legal that has an issue.

Below I have attached a copy of the one statement that supposedly is not self explanatory. Also a copy of the stamped document date and time.

Customer Service is horrible. The representatives in this situation were not friendly nor helpful. This is not my primary account, so I add money as needed. I had been accruing overdraft fees I was not doing a good job with making sure money was in the account when automatic bill payments would post. I reached out to CS about avoiding overdraft fees and was told if the money is in the account before the next business day, I would not be charged. I was charged a few times and called CS and was told they have credited my account before so I was not eligible. I just spoke with Janine and she said even if the money is in the account the same day I will be charged an overdraft fee.

February 2, 2022.

Horrible customer service. They froze my accounts with no explanation, holding $8,000 of mine. Went to the bank and they didn't want to let me withdraw it. They wouldn't let the branch manager tell me what's going on. They wouldn't tell me what's going on. They let me withdraw one account, but not the other. They said they would "mail a cashiers check" when they could have had the branch give me a cashiers check. Went and wasted an hour of my time during my work day to go deal with this. Went home with one account, called back customer service about the other account. She said nope, 3-5 business days and you will receive a cashiers check in the mail. They sent me no communication. They couldn't tell me why, but they feel the need to hold MY money and give it to me whenever they feel like it. I also bank with Chase and it is an AMAZING experience. The customer service is horrible. I feel terrible for the branch because the back business office tied their hands.